Full transcript
How skool owners make $1 billion per year
0:00We've seen a lot of stuff. There's
0:0250,000 communities, over 15 million
0:05users, and more than a billion dollars
0:08in earnings so far. We've got a lot of
0:11data. We've seen a lot of stuff. And
0:13what we basically want to do is take
0:16everything we've learned from that,
0:18condense it down, and put it into really
0:21simple training to show you guys what's
0:25working. And instead of us trying to
0:27share our opinions like, oh, you should
0:29do this thing or that thing, all we're
0:31going to do is just reveal what is
0:34working and who is doing it. And I think
0:37you guys can learn a lot from that.
0:39>> Over time, it's become pretty clear the
0:41patterns between what works and what
0:43doesn't. And we just want to share
0:44what's working in this course.
0:46>> Yep. And lots of examples, too, because
0:49theory is boring. So why are we here is
0:54the first question and it's to build a
0:57successful community, right? That's what
0:59we're here for. That's what school's
1:01about. That's what schoolers is about.
1:03And there's two kinds of things people
1:06are generally trying to do when they're
1:08starting a community. The first one is
1:10just bringing people together around
1:12their passion,
1:14>> right? Like let's say you're really
1:15into,
1:16>> I don't know, rock climbing.
1:17>> Yep. and you want to hang out with other
1:19people that do rock climbing. So, you
1:21make a community about it and you want
1:22to bring people together that also like
1:24rock climbing so you can talk about rock
1:25climbing and go rock climbing, right?
1:27>> Y
1:28>> then
1:29turning our hobby and passion into a
1:32full-time income.
1:34>> And these two aren't like separate in a
1:37way. It always has to have this,
1:40>> right?
1:40>> This is always there. And sometimes this
1:43evolves into this.
1:45>> Yes.
1:46>> Right.
1:47And school's mission is to help 1
1:51billion people find community, right? We
1:54believe something special happens when
1:56you find your thing in life.
1:58>> Y
1:59>> cuz when you find your thing, it's like
2:01you find your purpose, right? Your thing
2:03that you can be really good at and
2:05obsess about. And then when you find
2:07your thing, you often find your people
2:09because they like you really obsess
2:11about this thing.
2:12>> Yep. So that's what we want to do with
2:15school. Yeah. And the way we plan to do
2:17that is by empowering passionate people
2:20to build community and earn a full-time
2:22income.
2:23>> Right.
2:23>> Yep. And I would just say there's
2:25nothing more beautiful than building a
2:28community. There's a loneliness
2:29epidemic. Everyone is trying to figure
2:32out what their passion is, who their
2:33people are. And if you don't have those
2:35things, life is kind of difficult and it
2:38sucks. I've been there myself. But if
2:40you build a community, you bring people
2:42together and the best communities,
2:44people get married, people make friends,
2:46people find business partners and it
2:47really satisfies a huge part of life's
2:50passion and purpose if you have a
2:52community and you build a community. So
2:54it's really beautiful.
2:55>> Yeah, I agree.
2:58So how do we do it?
3:00Well, here's the big picture overview.
3:04We've found that every community that
3:06has members or that makes money has
3:10these core elements, right? Never is
3:13there a case where there's a successful
3:14community and these elements don't
3:17exist, right?
3:18>> So, you always need some way to get
3:20traffic, right?
3:23Well, actually, let's just start with
3:24the community. You need to build a
3:26community, right? So, you start one of
3:28these around your passion, right? Like
3:30in this example, let's say someone
3:32starts a gardening community, right? And
3:35let's say they're a beginner and so they
3:37make it free, right? Now, they need to
3:40get some members for their community.
3:41Well, traffic tends to come from these
3:44places. You've got like YouTube, you
3:46could make YouTube videos about it. You
3:48could post on Instagram about it. You
3:51could post on Facebook or run Facebook
3:53ads.
3:53>> Yep.
3:54>> You could post on Tik Tok about it. Go
3:56live on Tik Tok. Link in bio, whatever.
4:00You might have an email list, right? Um
4:03and so you could send emails to your
4:06your email list or you might even have a
4:08website, right?
4:10>> Yep.
4:10>> Um and you could, you know, send traffic
4:12from there. And then there's another
4:15source which is school itself. And
4:18school actually sends a significant
4:21amount of traffic to communities that
4:24are on the platform. Yep.
4:25>> From the data we've seen so far, it's
4:27about 22% of memberships come from
4:29school itself.
4:30>> Wow.
4:31>> And it's growing.
4:32>> Wow.
4:32>> Um and so this can be a traffic source
4:35too, right? And so you need a way to get
4:38traffic to your community.
4:40>> Yep.
4:40>> And then they visit your community and
4:42then if they join, they become members.
4:44>> Yep.
4:45>> Right. And so you get some members.
4:47>> Yep. And then once you've got some
4:49members, you can hang out with them, you
4:51can talk to them, get to know them, and
4:54you might find that people are willing
4:57to pay for a certain service. Or you
4:59might find that everyone in this
5:01community has this kind of problem and
5:03that might inspire you to
5:05>> sell something or make something or
5:08provide some kind of service. Yep.
5:10>> That then you're able to charge for and
5:12then that might translate into income.
5:15>> Yes. And obviously if you can earn an
5:18income, if it can replace your job, then
5:21you can make your passion or your hobby
5:23your full-time career
5:25>> 100%.
5:26>> And many people are actually doing this.
5:31So now I want to show you some examples.
5:34So this is the this is the diagram
5:38and we'll start with CubeCraft. It's a
5:41community by Misha and it's for DevOps,
5:45which is kind of like coding.
5:46>> Yep.
5:47>> He sends traffic from YouTube to his
5:49community about page and he makes
5:52$33,000 a month.
5:54>> It's insane and so simple. That's pretty
5:56much all he does.
5:58>> And his YouTube is about
6:02DevOps, too.
6:03>> Makes sense.
6:04>> So, here's a here's a YouTube channel.
6:07Here it is here. And you can see link in
6:09bio is his school community and he makes
6:12videos about DevOps which is his thing,
6:15his passion, his whatever. Um, and then
6:18he also includes a link to his about
6:21page in his description beneath his
6:23videos.
6:24>> Yep.
6:25>> And you can see sometimes he's even
6:26making videos where he brings up his
6:28school community and shows people what's
6:30inside.
6:31>> Yep. And it looks like he's recording
6:33with just some simple software. It's not
6:35even some complicated setup. Yep.
6:39So, that's one example showing you
6:41YouTube to about page to making
6:43full-time income. And Misha does this
6:45full time. Now, here's another example.
6:48Pickle Ball School. Uh they've got a
6:51community about how to play pickle ball.
6:53>> Yep.
6:54>> It's $39 a month and they use both
6:58Instagram and YouTube to get traffic
7:02>> and they make about $30,000 a month.
7:05Yeah. Right. Doing this. Yep.
7:08>> And you can see here's their like
7:10Instagram and again they just put the
7:12link in bio.
7:13>> Yep.
7:14>> So you can put your school link in your
7:16bio and you can also mention it when
7:19you're doing posts or stories or lives
7:21or things like that too.
7:23>> Yes.
7:26>> Now here's a slightly different example.
7:28Grow with Evelyn.
7:30So Evelyn actually gets most of her
7:33customers from Facebook ads. So she pays
7:36for traffic. So she doesn't have well
7:38she does have an audience but
7:40>> you know there you don't need to have an
7:42audience to succeed. You can buy traffic
7:45too and there's quite a few people doing
7:47that. So Evelyn runs Facebook ads and
7:51the ads link directly to her school
7:53about page.
7:54>> People click on the ads, they visit her
7:56community and then they join and she
7:59makes about $111,000
8:01a month recurring.
8:03>> Very cool. And here's an example of one
8:06of her ads.
8:08And you can see that the link is to her
8:12school about page. And Evelyn's actually
8:15tested
8:16her typical funnel which was on custom
8:19software like I don't know ClickFunnels
8:21or something versus the school about
8:23page. And the school about page
8:25outperforms it.
8:26>> Nice. Let's go. So simple as well.
8:29>> Yep.
8:31And here's another example. Barber
8:33Accelerator. So, he goes live on Tik Tok
8:37and then tells people to go to his
8:40community and he makes about 15 grand a
8:43month.
8:43>> Nice.
8:45>> And on Tik Tok, you can have it link in
8:47bio, you can mention it in in your
8:48videos, but a a very popular one we've
8:50seen for Tik Tockers is live. Going
8:53live. Yeah.
8:54>> And throughout this course, we'll go
8:55deeper on like how to grow each of these
8:58platforms and how to get people from
9:00that platform to your school. This is
9:01just a high level overview.
9:03>> Yeah. Later on in this course, we'll
9:05actually when we get to like getting
9:07members, we're going to show you the
9:09best practices for each platform. So, if
9:12you've if you're on if you're big on Tik
9:14Tok, exactly how people are doing it
9:15there. If you're big on Instagram, how
9:17people are doing it there. Y
9:18>> Yeah.
9:20>> And then there's Calligraphy School and
9:22theirs is a little bit more traditional
9:24like um older school internet marketing.
9:28They've got an email list and a website,
9:30which almost seems like
9:32>> seems kind of crazy these days. Um,
9:35>> and so on their website, you know, they
9:37direct traffic to their school
9:40>> and they also send out emails to their
9:42email list and they direct traffic to
9:44their school. Their community teaches
9:46you how to do calligraphy. It's $9 a
9:49month.
9:49>> Yep.
9:50>> And they make about seven grand a month
9:52doing that.
9:53>> Yep. Very cool.
9:55And then here's a different example
9:57because you know all of these examples
9:59we've done so far, they're people that
10:01are making quite a lot of money,
10:03>> but no one starts like that. You can't
10:05just go like zero to like 100 grand a
10:07month instantly.
10:08>> Yeah.
10:09>> Um so here's a great example, uh Hazel.
10:13She's got a community called Crochet
10:15Creations where she teaches you how to
10:17do crochet.
10:18>> It's free, so she's not charging yet.
10:20>> Yep. She has no audience anywhere and
10:23she didn't even tell anyone she knows
10:25about her community.
10:26>> Yeah. No content, no ads.
10:28>> She's got all of her members from school
10:32and she's got about 126 members so far
10:35and how that works is people go to
10:37school.com. You know, it says discover
10:39communities. People are actually
10:42searching for crochet and you can see
10:45here that she's number two.
10:46>> Yep.
10:47>> So people are clicking on that and then
10:48they're joining her community.
10:50>> Yep. And this is delivering a lot of
10:52members to a lot of people.
10:55So
10:56there's many different ways that you can
10:59actually get
11:01traffic to your community and you can
11:04you can choose one of these or you can
11:06use a combination of these.
11:08>> Yep.
11:08>> But the school discovery will always be
11:10working in the background anyway.
11:12>> Yes. And I would say most people that
11:14have school communities don't have huge
11:16audiences. Most of the time if you have
11:19a passion, you've like say rock
11:21climbing, you've probably connected with
11:23people in real life about rock climbing.
11:25You've maybe made some Instagram posts
11:26about rock climbing and you have maybe
11:28500 followers or a thousand followers
11:30about rock climbing. That's more than
11:32enough to get started on school. You
11:33don't need a huge audience.
11:35>> Yeah, you got to start somehow. And
11:38we'll cover that in the module coming up
11:40that's called like getting your first
11:42few members.
11:42>> Yep. because often it's just personal
11:45relationships where you get your first
11:47few.
11:47>> Yes.
11:48>> Right.
11:49>> Yeah. So those are the examples
11:52and we're going to try to do that
11:54throughout this course. Like we're going
11:56to show you a simple kind of visual and
12:00then show you examples to help you
12:02understand because I swear that's how
12:03you grasp things the fastest.
12:05>> Yeah.
12:06Now let's talk about like stages of
12:09evolution that we see on school because
12:12you might start free withund and
12:15something members but you can make quite
12:17a lot too.
12:18>> Yep.
12:18>> So this is how we typically see things
12:21evolve.
12:23So we've called this stages of
12:25evolution, right?
12:27>> And when you're a noob and you're
12:29starting out, the main thing you're
12:32trying to do is find your thing.
12:34>> Yes. like what is my thing? What what am
12:36I passionate about?
12:37>> Yep.
12:38>> Right. That's what you're trying to do.
12:40And that's the only thing that matters
12:41until you do that.
12:43>> And we're actually going to have a
12:45module on this specifically. It's going
12:46to be called like finding your group
12:48topic, right?
12:50>> Once you've got your thing, you're ready
12:52to start getting some members. And the
12:54first kind of milestone is your first
12:56three members. Three people that aren't
12:58you.
12:58>> Yes.
12:59>> That aren't fake.
13:01>> That
13:02>> then you've evolved. You've taken a
13:04step. The next step from there is 10
13:06true regulars.
13:08>> And I'll tell you real quick what this
13:10is. So,
13:12>> it's 10 people that keep coming back to
13:15the community. They're like regulars. If
13:17you have a a bar or restaurant or
13:19something, you know, you've got your
13:20regulars.
13:21>> Yep.
13:21>> And they keep coming back and showing
13:24up. And just a lot of people think that
13:26you need like a thousand members to have
13:28a community.
13:29>> Yep. You could have a thousand people in
13:31a community but not much engagement.
13:34>> It's not the number of members. It's the
13:36the real thing that makes a community
13:38good and that makes it engaged is
13:41>> how tight the core group is. Yes.
13:43>> Right. Cuz if 10 people are friends and
13:45they keep coming back and showing up and
13:47talking to each other that can create
13:49the content for everyone else.
13:52>> Yep.
13:52>> Right. So, you know, to get 10 true
13:55regulars, maybe you need 100, 200, 300
13:58members, right? And so you're trying to
14:00grow beyond three members. You're trying
14:02to grow and you're trying to find these
14:0410 true regulars and you're trying to
14:06engage with them and
14:10build relationships. And we're going to
14:12have a module on this one
14:15>> because it's a big one. Just this will
14:17be a module. Just this will be a module.
14:20>> Yeah. Then once you've done that, you've
14:23got a this is a good milestone because
14:25you've you've got a successful engaged
14:28community that that people enjoy and
14:30keep coming back to, which is a an
14:31achievement. The next step is to start
14:35making some money. And you even if you
14:39don't know how you're going to make
14:41money in these earlier steps, once you
14:43have an engaged community, it becomes
14:45quite clear
14:46>> 100%. They tell you what they want.
14:48>> Communities have problems. They always
14:50do.
14:51>> If you don't believe me, you should go
14:53to your local city town hall and listen
14:57to what people say. I haven't been
15:00personally, but I've heard stories that
15:02there's constantly people complaining.
15:04>> Um, and so, you know, every community
15:08has problems.
15:08>> Yep.
15:09>> And if you solve one of them, you will
15:11have a business. Yes. You'll make some
15:13money. Y
15:14>> and it it's just right in front of you
15:15at that point. And you know, you might
15:18start out by just doing some services
15:21>> like helping people do something
15:23>> and maybe it's just coaching or some
15:26consulting or one-on- ones or
15:29>> copywriting or thumbnail creation or
15:32video editing.
15:34>> Yeah. And we're going to show some
15:35examples of these too actually. Um so
15:38you start making some money and it might
15:40be in various different ways, right?
15:43And that's a great milestone. And I
15:46think the example we have here is like
15:48Brotherhood of Scent.
15:50>> Yep.
15:50>> Because it's a free community, right?
15:54It's free. It's very engaged. It's got
15:56almost 7,000 members by Antonio.
16:00>> And you know, this is just a community
16:02for dudes that like fragrances.
16:06>> Yeah. It's pretty cool,
16:06>> right? And it's it's highly engaged.
16:09It's one of our top ranking communities.
16:11>> Yep. But how does this make any money,
16:14right? Well, you know, just having a
16:16community of all of these people
16:17together that like fragrances,
16:20they also like other things like
16:22watches. And he's got other communities
16:25about like watches, right, that are also
16:28free.
16:28>> Yep.
16:29>> But then what he has is he has this
16:32community of people that like fashion
16:33watches, fragrances, and then he
16:35actually sells physical products.
16:38>> Yeah. And so, you know, you can building
16:42a community, you can make money from it
16:44in various different ways.
16:45>> Yep.
16:46>> Uh there's another
16:49We've seen a few of these examples like
16:51the Midnight Monster one.
16:53>> Yeah. Yeah. Yeah.
16:53>> Yeah. So, it's free, but then they sell
16:56like
16:56>> stickers, right?
16:57>> Yeah. They sell other things.
16:59>> Um
17:01>> Yeah. So, that's that stage.
17:03>> And to get into this stage, all you need
17:05to do is really make your first $1 on
17:07school.
17:08>> Yep. Right.
17:10The next stage from there is going
17:12full-time. So once you've kind of proven
17:14you can build a community and get people
17:16together and get them to keep coming
17:17back. You've learned what people want.
17:20Now you're making some money. The next
17:21step is full-time.
17:23>> Yep.
17:23>> And if you want to know what that number
17:24is, just take your annual salary, divide
17:27it by 12. That's how much money you need
17:31to make a month.
17:32>> Yep. And there's a lot of people on
17:34school here. And it's a huge milestone
17:36because now you can spend all of your
17:38time on your passion.
17:39>> Plus, you'll get your community will get
17:40so much better if it's all you do.
17:42>> Yep.
17:43>> Um
17:45>> Yeah. So, full-time, we think this is
17:47five grand to 10 grand a month,
17:49depending on country and and you know,
17:51all of those things.
17:53>> Yeah.
17:54>> And all you really need to do to go
17:57full-time is just be better at like
18:00making money and growing your community,
18:03right? And then you can kind of make the
18:06jump. And a lot of people have done
18:08this.
18:08>> Yep.
18:09>> And I'll show you an example. The a
18:12great example we've got of this is
18:13Samuel
18:14>> Herp.
18:15>> So Samuel Herp is an artist, landscape
18:18artist,
18:20and he
18:24he used to be on Patreon and he, you
18:27know, he has an Instagram where he
18:28shares, you know, his his artwork and
18:31things, right?
18:33You can see some of his art.
18:36>> He's very good.
18:37>> Yeah, it's very cool.
18:38>> So, he had an Instagram where he'd post
18:41his art. He used to have a job cuz his
18:43art couldn't, you know, pay the bills.
18:45>> Yep.
18:46>> And then he created a Patreon and he got
18:48a few people to pay him a few dollars,
18:50>> but not enough to go full-time. Then he
18:52came on to school
18:54>> and he's actually done he's like a
18:56perfect example because he's done
18:58multiple of these, right? He found his
19:00thing. He was able to get members. He
19:03got regulars.
19:04He started with free painters hub. It's
19:07a free community, right? And there's
19:10$5,000 members in here. Yep.
19:12>> So, he proved he could build a good
19:13community. Then he started selling Sam's
19:18Art School, which is $29 a month, and he
19:21was able to get some people to join
19:22that.
19:23>> Mhm.
19:23>> Right. So, now he's making some more
19:25money, and he was able to make more
19:27money just doing this than on Patreon.
19:29Nice.
19:29>> So, he fully moved over here.
19:31>> Yep.
19:32>> Then
19:34he started noticing some people in here
19:38in the art school and in his free
19:40community were willing to pay him money
19:45for one-on-one coaching on how to paint.
19:48>> Cuz you know, some people are busy and
19:51they know I'll get way better at
19:52painting if Sam just gets on Zoom with
19:54me and shows me
19:55>> 100%. So he sells some packages like
19:58that to people just through DMs and
20:00getting on Zoom and things where they'll
20:02pay him like a thousand a month or more
20:04for so many months to just do one-on-one
20:07sessions with him.
20:08>> Yep.
20:09>> And you can see that kind of evolving
20:11into his mastermind thing.
20:13>> Very cool.
20:14>> So he's done the full evolution
20:17right in front of us. He's been through
20:19like all the stages. He's got his thing,
20:2110 to regulars, making money full time,
20:25and school has enabled him to make his
20:28passion, his full-time income, and now
20:30all he does is paint and help other
20:34people paint in his school communities.
20:36>> It's like the dream come true. Very
20:38cool.
20:39>> Yeah. And there's many of these stories.
20:41>> So many.
20:42>> And so that is
20:44>> we got one left.
20:46>> Yep. Then there's one stage beyond
20:50which is like hardcore.
20:51>> The wizard hatut.
20:53>> Yeah. And so, you know, you don't even
20:56have to I swear most people don't even
20:58want
20:58>> Yeah. to do this.
20:59>> Yeah. That's pretty extreme.
21:01>> Yeah.
21:01>> 100k a month.
21:02>> It's like if you're fulltime and you can
21:04do what you love and it pays bills,
21:06that's great.
21:07>> Yep.
21:08>> But there's there's an extra level there
21:10for those people that are hardcore. And,
21:13you know, we've got many people on
21:15school making over $100,000 a month.
21:18We've got people making $300,000 a
21:20month, which is
21:21>> like almost $4 million a year.
21:24>> Yeah. Yeah. With very little cost. And
21:27>> Yeah. And so we'll show you an example
21:30of one of those.
21:33So, School of Hard Knocks,
21:37their YouTube channel is called School
21:38of Hard Knocks, but this community is
21:40called School of Mentors.
21:42So, you know, this is a $49 a month
21:45community. They've got like 5,000
21:47people, right? And what they do is
21:52identical to what everyone else does
21:54here. They have a YouTube channel. The
21:57link in bio is school.
21:59>> Yep.
21:59>> The link under the video is school.
22:01>> Yep.
22:01>> They have an Instagram and they send the
22:03traffic to school, too.
22:04>> Yep.
22:05>> So, they have they've got got these
22:07channels. They send traffic to their
22:08community. That's 49 bucks a month and
22:11they just have a lot of members and
22:13that's how they make over a hundred
22:16grand a month. And we have like another
22:20example like our goat, the person who's
22:23currently making the most on school.
22:24Yep.
22:24>> Same setup. It's about AI
22:28YouTube channel straight to about page
22:31>> and they make what, like 300 grand a
22:33month. Yeah.
22:34>> Yeah. It's so simple.
22:36>> There's many of these stories. So this
22:38just shows you that you know the stages
22:41of evolution and you might aspire to be
22:44here or be here and throughout this
22:49course we're going to show you how to
22:51evolve through each step.
22:52>> Yep.
22:53>> Because really it is as simple as
22:58this big this is the big picture, right?
23:00You need to build these different
23:02pieces.
23:03>> And then once you've built these pieces,
23:05you need to evolve through these stages.
23:07And if you build these pieces and evolve
23:09through these stages, this thing will
23:11happen.
23:12>> Yep. Although you can if you want keep
23:14your group free forever and that's also
23:16cool.
23:16>> Yeah.
23:16>> This is just one template that we've
23:18seen many people go through, but you do
23:20what you want to do.
23:22>> Yep.
23:23So the simple way to think about it is
23:25just this is what I need and these are
23:29the stages I'm going to go through. And
23:31if you just follow those two things
23:33which we're going to show you how to do
23:35in this training, you will get to where
23:38you want to go.
23:40>> What are you doing?
23:41>> I'm putting on my winners's mindset.
23:45It's the it's the final ingredient for
23:48success on school.
23:51And there's this this popular saying in
23:54mountain climbing and it's don't stare
23:57at the summit, look at your boots.
24:00>> And I used to watch a lot of mountain
24:02climbing documentaries like K2, Everest,
24:05all of that.
24:05>> And it's a very common thing to not
24:08stare at the summit. It's just to look
24:10at your boots cuz if you stare at the
24:12summit, it's overwhelming
24:14>> and you can die like that. M
24:16>> and the same is true in business or with
24:20anything in life really.
24:22>> So when you're going through all of this
24:24training and building out your community
24:26and evolving through these steps, just
24:28one step at a time.
24:31>> That's good.
24:32>> And the other one is believe in your
24:34ability to figure it out. You don't need
24:36to know everything immediately.
24:39>> Yeah.
24:40>> Thing you only need to know how to take
24:42the next step. and these this training,
24:44this community and everything, it shows
24:46you what the next step is at each at
24:48each step.
24:49>> Y
24:50>> so just believe in your ability to
24:52figure it out when you get there.
24:54>> Yeah. Another thing is to trust the
24:57process and just follow the training.
24:59We'll walk you through the entire thing.
25:01There's no reason to get overwhelmed or
25:02panic and think you need to do some
25:04backflip. Just watch the training,
25:06follow the steps, the results will come.
25:08>> I see you have your winners's mindset
25:10on.
25:12See you in the next module. Okay, so
How to use this course
25:15this is number two, how to use this
25:17course. And there's basically like six
25:21parts to this. And we're going to go
25:24over each of them in this module today.
25:27Training, community, support,
25:30challenges, software, and fun.
25:33So training,
25:36this is what you're watching right now.
25:38If you go to schoolers and then
25:39classroom, you can see this course and
25:43you're watching, you know, number two
25:45right now, how to use this course. And
25:47what you want to do is you just want to
25:48start with number one. And then when
25:50you've watched it, you can just tick it
25:52off and then move to number two. And you
25:55should follow in sequential order. 1 2 3
25:574 5 and just work your way through the
26:00training. Then there's the community,
26:03right? So the schoolers community,
26:06school.com/schoolers,
26:08you get access to this uh because you're
26:12you're hosting your own group on school.
26:14This is a community exclusively for
26:16community owners, right? And in here
26:20there's posts which you can see like
26:23this. And to open a post you just click
26:25on it, right? And there's comments as
26:28well. You can like posts, you can like
26:30comments. Uh there's also school news.
26:34And so if you go to the calendar, you
26:36can see that we've got a weekly show
26:39called the school news every Tuesday at
26:4110:00 a.m. Pacific time. And you can
26:43attend live on Zoom or you can catch the
26:46recording. And we put the recordings in
26:50the updates category. So if you click on
26:52this, you'll see here's all of the
26:54school news episodes and you can watch
26:56them there. This is a really good way to
26:59stay up to date with what's going on.
27:01It's only 30 minutes a week
27:04>> and you know it's only 15 minutes if you
27:06put it on two times speed and 15 minutes
27:08a week is
27:10>> not much to really stay up to date and
27:13learn what's going on with school.
27:15>> Yep.
27:16>> Then there's the member map. If you want
27:18to see where people are around the
27:20world, you can just click on the map tab
27:22and we've got 50,000 schoolers and you
27:25can see where they're all located all
27:26around the world and you can zoom in
27:29around you and you can see, you know,
27:32who's situated near you and you might
27:35end up becoming friends with them,
27:36meeting them for coffee or something
27:38like that cuz nothing makes something
27:41real like a friend in real life,
27:44>> right?
27:45>> Then there's meetups. So people are
27:48always organizing meetups all around the
27:50world and I'd encourage you to see if
27:53there's any meetups happening around
27:55you. It's a great way to make friends
27:59and to make this more real. Um you know
28:02often when you're doing something new on
28:04the internet it doesn't seem real or
28:07your friends might think like oh what
28:09are you what are you doing? But if you
28:10actually go to a meetup and you see
28:12these real people doing real things
28:14Yeah. It makes it more like concrete and
28:17then your belief in it can increase as
28:19well.
28:19>> And one of my favorite things about
28:21school is the community. People seem to
28:24be having fun. They're open-minded.
28:26They're doing meetups like you said, and
28:28they're all doing incredible things.
28:30It's actually a real great community.
28:32>> Yeah. And here's a post right here from
28:35Kelvin Hollywood, and he just did a
28:38meetup in uh Germany.
28:41>> What's up? What's up? Uh, greetings
28:43here. uh from another school festival.
28:47>> I'm going to skip forward.
28:48>> Too serious.
28:50What's up?
28:53>> Yeah.
28:56>> So Calvin, you know, organizes meetups
28:58in Germany and there's different people,
29:02you know, arranging meetups like this
29:04all around the world. So I'd encourage
29:06you to check those out, too. And then if
29:08you need support, the first thing I'd
29:10recommend is just searching. So, if you
29:13go to schoolers and you type in here
29:15whatever it is you're curious about,
29:17chances are other people have discussed
29:19it before, right? Then there's help
29:22docs. So, if you go up here to the user
29:26menu and then click on help center
29:29here, you can see all of our help docs.
29:32And this these help docs tell you like
29:34how to do different things and the very
29:37specific details about the different
29:38features on the platform. And so chances
29:41are the help docs, you know, can solve
29:44your problem too. Then we also have a
29:47support team. And to contact the support
29:49team, you just click on contact support
29:52here. And then you can select the group
29:55your uh you need help with. And then you
29:58can type your message and hit send. And
30:01we've got a team that has 247 coverage
30:04and we reply to people within 30 minutes
30:07on average.
30:08>> Yeah. So, you know, between the
30:10community and searching and the help
30:13docs and our support team, you should
30:15have all the support you need to achieve
30:19what you're trying to do with school.
30:21And then I'll also say, you know, school
30:24isn't just about schoolers. There's a
30:26bigger ecosystem around it.
30:28>> Yep.
30:28>> And there's a lot of people that are
30:31making YouTube channels or communities
30:35about how to succeed on school. M
30:37>> so you can also try searching in YouTube
30:40or you could look in school discovery at
30:42other communities too.
30:44>> Yep.
30:45>> And they all have their own specific
30:47like
30:49way of doing things, right? So you might
30:50find a particular style or personality
30:52that resonates with you.
30:56Then we've got challenges.
30:58And we call our challenge the school
31:01games.
31:02And Kirby's going to explain this one to
31:05you. But we want to start with a hype
31:07video.
31:08>> Yeah.
31:10>> So, let's pull this up.
31:15>> Welcome everybody and congratulations on
31:18winning the school games.
31:22School is about helping passionate
31:24people earn a full-time income doing
31:28what they love.
31:30Innovations come when you mix things
31:33from different fields. We've got sports,
31:36AI, cyber security, finance, so many
31:40different categories.
31:42Talking to other winners is going to
31:45help you unlock some things.
31:48Something very special happens when you
31:51find your thing in life and also when
31:54you find other people that share that
31:57thing.
31:59School's mission is to help 1 billion
32:01people find community. Passion is the
32:04core to that.
32:10It's always you go to school or you go
32:13to work and then outside of those hours
32:16you get to do your hobby.
32:20There's nothing better than when you can
32:22make your career your passion.
32:25If that's the way you make an income,
32:28like life is pretty good, especially if
32:30you get to do it hanging out with other
32:31people that share that passion, too. And
32:33then final point, let's have some fun.
32:42Let's go. That meetup was so fun. And
32:44that meetup was for the school games,
32:47which is a quarterly competition to see
32:49who can grow their monthly recurring
32:51revenue, their MR the most. You can find
32:54it by going to schoolers. Then at the
32:55top there's a button called games. And
32:58if you click on that, it takes you to
32:59the leaderboard where you see all of the
33:01different people competing inside of the
33:03school games. It's split up by category.
33:06So there's nine different categories.
33:07Hobbies, music, money, spirituality,
33:10tech, health, sports, self-improvement,
33:12and relationships. And the top five of
33:15every category win an all expenses tra
33:18played trip to LA where we fly you out,
33:20we meet together. It's so much fun. Alex
33:23will knows he's there. You mastermind
33:25with him and the other school game
33:26winners. And you win a trophy, which is
33:29a pretty badass trophy that every winner
33:32inside of the school games.
33:33>> Get a good shot of this, Johnny. This
33:35trophy is very heavy, very expensive,
33:39and very badass.
33:41And it comes in an even bigger, heavier
33:44badass box.
33:45>> Badasser box. It's pretty cool. Um, so
33:49yeah, it starts every quarter. It goes
33:51from the start of the quarter to the end
33:52of the quarter. And the caveat is that
33:54there's a $100 per month price limit to
33:57participate. What that means is that if
33:59you charge $200 per month, only $100 per
34:04month of each transaction is counted.
34:06And the reason we did that is because
34:08previously the main groups that were
34:10winning the school games were charging
34:11$999 a month. And for the people
34:14charging like $10, $20, $50 or $100, it
34:17was really hard for them to compete. So
34:19this handicap basically means that if
34:21you charge $50, all $50 goes towards the
34:24school games. But if you charge more
34:26than $100, then only $100 per
34:29transaction is counted towards the
34:31school games. And the final part of the
34:33school games is the status that you get.
34:36So if you want respect, if you want to
34:37be cool, if you want to flex on people,
34:40you can get an emoji next to your name
34:42for different things. The first one is
34:43the star emoji. So, if you get top 1% of
34:46discovery by having an engaged big group
34:49with lots of people that are active, you
34:51get a star emoji. You get a fire emoji
34:53if you're active on school for 30 days
34:55in a row. So, if you have 10 activities,
34:58you like 10 things, you comment 10 times
35:00on school for 30 days, you get a fire
35:02emoji. Then, we have our monthly
35:04recurring revenue related status with
35:06the main one being the goat. There's
35:08only one goat on school. The highest
35:10earner on school gets the goat status.
35:12This is the ultimate status. We have the
35:15Ninja at 300K, the Diamond at 100K, the
35:18Crown at 30K, and the Rocket at 10K MR.
35:22That's the status.
35:23>> Yeah. And to show you what it looks
35:24like, it shows up next to your name like
35:26that.
35:26>> Yeah, it's pretty cool.
35:28>> There's the rocket. There's the crown.
35:30>> Yep. There's the star as well.
35:33>> Yeah. Star emoji.
35:35>> Pretty cool.
35:38>> Yep. So, that's the school games. then
35:41software. So, as part of using school,
35:46you know, it's a it's a software
35:48platform and you have the training and
35:51everything else as well. But I just want
35:53to show you real quick the basics of the
35:56software. So, let me zoom out. So, when
36:01you first create a community, like let's
36:03say I've got this one here, $1 club.
36:07This is your community, right? like
36:09yours will be called whatever you called
36:11your one. And then if you click this
36:13switcher thing here, you can switch to
36:16schoolers. And schoolers is the
36:18community for community owners. And
36:20we're trying to lead by example by
36:22having a really good community and
36:24sharing things that are helpful for you
36:26to build your community. So you'll be
36:28flicking between like the schoolers
36:30community and your own community and
36:32maybe some other communities that you're
36:34a member of too, right?
36:37Then
36:39let me tell you about the basic features
36:42of your own community. So you've got the
36:46community tab here where you can write
36:49posts like this. And then you'll have
36:51posts down here too and you can open
36:53those, comment, do all of that. And
36:55you've got categories across the top
36:57too. Then you've got the classroom. And
37:00I might just switch here. So this is the
37:02community tab. Here's your categories.
37:04Then you've got the classroom. And this
37:06is where you can put different course
37:08content.
37:10And it looks just like this, right? Then
37:14you've got the calendar and you can host
37:17whatever kind of event schedule you
37:19want.
37:19>> Yep. Calls, meetups, anything.
37:21>> We do a once a week thing and then a
37:24once a quarter live event. So the school
37:27games is a live event in person once
37:29every 90 and then every week we've got
37:32this. And a lot of people record their
37:34calls and post them in the community,
37:36too.
37:36>> Yep.
37:37>> Then there's the members tab that just
37:40shows you all of your members. You've
37:42got the map tab that shows you where in
37:45the world everyone is in your community.
37:47>> And if you click on somebody's pin, then
37:50their profile pops up and you can
37:51message them. You can check out their
37:53profile. It's pretty cool. Hey, that's
37:55me.
37:56>> What are you doing out there?
37:57>> Um, they're swimming.
38:00Um then there is the leaderboards. So if
38:04I go to this group and click on
38:06leaderboards, these leaderboards aren't
38:08very populated cuz this is just a demo
38:10group. But here you will basically
38:15school has some gamification built into
38:17it and one like is one point and as you
38:22get likes you obviously get points and
38:25you go up levels
38:26>> and you can see the scale here. So to
38:28get to level two, it's five points.
38:30Level three, it's 20 points.
38:32>> Yep.
38:33>> And what this means is that you can
38:36level up inside of a school community by
38:40interacting and engaging with other
38:41people.
38:42>> And so this is a mechanism that makes
38:44school communities really engaged
38:46>> and really fun.
38:47>> Yeah.
38:48>> And what you can do is you can customize
38:50your levels by coming up with a name
38:52like I might call level one noob, right?
38:55And just like that, you can personalize
38:57your community. And you can also do
39:00things like
39:02uh unlock courses
39:06at different levels. So I might unlock a
39:08particular course at level two or level
39:10three or whatever. Yep.
39:12>> And that way you're creating a an actual
39:16incentive for people to level up, right?
39:20>> And then you've got your about page. And
39:23this is basically the landing page or
39:27sales page or funnel into your
39:30community. And you have this page just
39:32by default out of the box. And what you
39:35want to do is personalize this page to
39:38make it really compelling. You basically
39:40want to show people what the community
39:42is like on the inside, on the outside. Y
39:45>> tell them the main benefits. Tell them
39:46why it's unique. Uh you can include a
39:50video here. Let me give you a better
39:52example. So, if I go to discovery and
39:55then I go to this one,
39:56>> this is a great landing page or about
39:58page.
39:59>> You know, it's got a video. It's also
40:01got some screenshots.
40:03>> Yep.
40:04>> Testimonials
40:05and very clear and compelling writing
40:08that shows me what's inside.
40:10>> Yeah. And don't worry about making your
40:12about page. Now, in the rest of the
40:14videos in this course, we'll show you
40:15how to pick your group topic, how to
40:16make your about page, and everything.
40:18We're just showing you what you can do
40:19on school in this module.
40:21>> Yep.
40:23Then there's the group settings and user
40:25settings. So if I go to my group here,
40:30you just click this settings co the
40:32settings button here and you can see all
40:37these different things about your group.
40:38You've got your dashboard that shows you
40:40all of your stats. You can invite
40:42people. There's your general settings
40:44that allow you to like personalize your
40:46group, make it look and feel like yours.
40:49Payouts, which shows you the payouts
40:52that happen once a week to your bank
40:54account. Pricing, where you can set the
40:57price for your community. You can charge
40:59per month, per year, or monthly,
41:01annually, or one time.
41:03>> Yep.
41:04>> Affiliates. With one click, you can
41:06incentivize your members to refer their
41:08friends.
41:08>> Yeah, this is powerful.
41:10>> Plugins. There's a whole bunch of them
41:11here. They're awesome tabs. So, you
41:14know, you you don't have to have
41:15classroom. You don't have to have
41:17calendar. You don't have to have map.
41:18You can kind of personalize your group
41:20how you want it. Categories are here,
41:22too. Rules
41:25and some other things. Pretty
41:26straightforward. So, this is where your
41:28group settings are. And your user
41:31settings. You click on your user profile
41:32and then settings here. And this is
41:35where you can customize everything. You
41:37can see what groups you're in. You can
41:40change the order
41:42and you can also pin them to your
41:44sidebar like this,
41:45>> which is useful. You might pin your
41:47foremost used groups to your sidebar
41:50like that.
41:50>> Yep.
41:51>> You can personalize your profile. You
41:54can see your own affiliate earnings
41:56here.
41:59>> Yep. So, you can refer people to school,
42:01the platform, and earn 40% commission.
42:03And different communities set their own
42:06affiliate incentives. Y
42:08>> a lot of people make really good money
42:10just referring people to school.
42:12>> Y
42:12>> you can see all of your payouts.
42:15You can personalize your notifications
42:17per group and everything.
42:20And you know there's more personal
42:22settings. Pretty straightforward.
42:25And then there is user profiles. So if I
42:31hover over this guy's name here, I can
42:34see he's a full-time schooler.
42:37Kelvin Hollywood. And if I click on his
42:39name, I go to his profile. He has been
42:42active on school for a year straight
42:43without taking a break. Here's his own
42:46communities.
42:47Here's how active he's been on school.
42:50Here's some information about him. And
42:52you can click follow to be notified when
42:55Kelvin posts. So if I if you find
42:58someone really helpful, you might follow
43:00them. Yep.
43:00>> And you can click chat to be able to
43:02send a DM with that person.
43:05>> Yep. And yeah, that's user profiles.
43:08There's chat, which you can just click
43:10here
43:12and you can see all of your chats. Then
43:14you've got your notifications. Click
43:16here
43:17and you can do that just like most
43:20social media websites.
43:22>> Simple.
43:23>> Now, discovery, it's one of the things
43:25that makes school unique. So, if you go
43:27to the homepage of school, it looks like
43:30this where you can see all these
43:32different types of communities. There's
43:35like over 50,000 of them on school.
43:37>> Yep.
43:37>> And so with school, when you make a
43:40community and it gets a certain amount
43:42of members and engagement,
43:44>> it'll show on discovery. And the more
43:46engaged your group is, the higher it
43:48will rank.
43:49>> Yes.
43:49>> And when it ranks on discovery, you'll
43:52start to get members and customers
43:55>> for free just from school itself.
43:57There's loads of people that visit this
43:59page and they're all looking for
44:00communities either by clicking the
44:01categories at the top or by searching
44:03for things and we've seen people get
44:05hundreds and thousands of members just
44:07from school discovery.
44:09>> Yeah. And to put it in perspective like
44:11on average 22% of memberships come from
44:16school discovery.
44:18>> Some groups it's as high as 100%. Right.
44:21>> But there's many groups that get 50% of
44:24their members from school discovery.
44:25>> Wow. So, it's actually quite a big deal.
44:28>> Yep.
44:29>> And
44:31how you rank with Discovery in a bit
44:33more detail is if you go to your
44:37settings and then you click on
44:38discovery, you can see information here.
44:42You can see if you're showing in
44:43discovery or not, what category you're
44:44in, what your rank is, and there's some
44:47tips here that show you how to improve
44:49your ranking. I won't run through all of
44:52this now because you can basically just
44:54read it for yourself. Yeah,
44:55>> but you just want to make something good
44:58and you don't want to fake it. You just
44:59want to truly make something good. You
45:01want to be active. You want to have good
45:03artwork, a good about page, and
45:05consistent steady growth.
45:07>> Yep.
45:07>> And if you do that, you will rank and
45:09you will get members.
45:10>> Yep.
45:13>> And we've covered a lot there. We've
45:15just covered the whole entire school
45:17platform. So, if you're watching this
45:19and you're like, "Whoa, that's a lot of
45:20stuff." Play around with it. You'll
45:22explore it one step at a time and very
45:24quickly it'll all make sense. Whenever
45:26you start something new, there's a lot
45:28of stuff. It may feel a little bit
45:29overwhelming, but trust me, school is
45:31pretty simple. If you just spend some
45:33time playing around with it, it'll all
45:34make sense.
45:35>> Yep. And then we want to finish with the
45:38most important thing, which is to have
45:41fun. And this is something that we
45:44actually do inside school, the company.
45:47Whenever some we're doing something and
45:49if it sucks, we pause and we're like,
45:51why does this suck? And then we ask
45:53ourselves, how can we make this fun?
45:55>> Yeah.
45:56>> And often when something sucks, it's
45:58there's something there. There's
45:59something to it.
46:01>> And maybe we shouldn't just bulldoze
46:03through it.
46:04>> Maybe we should find a different way to
46:06do it. And often when that happens,
46:09>> it's a breakthrough.
46:10>> Mhm.
46:11>> So there's some intelligence there to
46:13making things fun. And so if you're if
46:16you find it a drag to build your
46:18community or to make your course or to
46:20whatever, then you should really ask
46:23yourself, how can I make this fun?
46:25>> Yeah.
46:26>> And one way to make things fun is to
46:28find a friend. So, you know, you can
46:31look in the school's community, look at
46:33meetups, look at the map, whatever, and
46:37you might actually find a friend that
46:38you can go through this journey with.
46:41And maybe you're just holding each other
46:42accountable on on daily or weekly Zoom
46:45calls. Or maybe you'll actually team up
46:48and build a community together.
46:50>> And you can see that me and Kirby are
46:52building this course and we do school
46:54news together too cuz I personally don't
46:57like doing anything really just by
46:59myself. I find it very hard.
47:01>> Mhm.
47:02>> And then when you get a sale on school,
47:06uh, it makes a kaching sound. and I'll
47:09show you what that's like.
47:17Best sound ever.
47:19>> So, if you're not so lucky that you are
47:22going to get real customers buying from
47:23you all the time, there's a little cheat
47:26code. You can just press controll + 4 on
47:28your keyboard.
47:29>> Yeah.
47:30>> So, controll 4.
47:33>> If you're ever sad, controll happiness
47:37instantly. Yep. And then you know
47:40visualization.
47:42You can visualize your school community
47:44and then you can play the sound.
47:46>> Yeah.
47:47>> And then we have cat codes.
47:50>> So what are these?
47:51>> Well, if you're when you're starting out
47:53on school to keep you company, we have a
47:56little cat. And what you do to activate
48:00it is in the search box up here, you
48:01type let there be cat and you hit enter.
48:06>> Yeah.
48:14So it plays different playlists.
48:15Gangster might play some funky.
48:22So this little cat can keep you company
48:24while you're going through the course,
48:27finding a friend, waiting for a meetup,
48:30or you know, building your own
48:31community, right? And to make this cat
48:34go away, you just type shoe cat, enter,
48:38>> keep the cat,
48:39>> and it's gone. A
48:42>> So
48:43this should give you absolutely
48:45everything you need to succeed on
48:47school. We've got the training, the
48:50community, the support, the challenges,
48:52which is the school games, the software,
48:56and the magic ingredient, fun, the cat.
49:01absolutely everything you need. So, go
49:04through this training step by step,
49:07module by module, and we'll see you in
49:09the next one. Today, we're going to
Finding your group topic
49:11cover finding your group topic, like how
49:14to find your thing, and it's really like
49:16the first stage of evolution on school.
49:19You need to find your thing so you can
49:21make a community around it and get your
49:24first three members.
49:25>> Yep.
49:26>> So, let's dive into it. How do you do
49:28it? Well, I think the first question and
49:32honestly the most important question is
49:34what are you passionate about?
49:37And why passion is important is you know
49:41business or making anything
49:45it you get exponentially better over
49:47time and if you don't love it you
49:50probably won't keep doing it.
49:53>> And if you don't keep doing it for a
49:55long enough period of time you'll never
49:56really do that well. So in order to do
49:59well, you need to do it for a long
50:00period of time, which means you need to
50:01love it.
50:02>> So it is, I swear, the most important
50:05thing. And that's why I would just start
50:09by asking yourself like, what are you
50:11interested in?
50:14And there's a few different ways to
50:15frame this question. You could also say
50:17like, what would you do for free even if
50:20you didn't get paid?
50:21>> Mhm. Yeah, that's a good one. Also, what
50:25do you think about when you're going to
50:26sleep or what do you think about in the
50:28shower where your mind just wanders?
50:30>> That's an indicator of your passion.
50:32>> Yeah. Yeah. Like where what is your
50:35distraction?
50:37>> Right. Cuz a lot of people think, "Oh, I
50:39need to be productive and do this thing,
50:41but I really just want to do this other
50:42thing." I've honestly found sometimes
50:45the distraction is the answer.
50:47>> Yeah.
50:48>> Right. Yeah.
50:49>> Um
50:51>> which is quite interesting.
50:52>> Yeah. Yeah. Yeah. Um, and then yeah,
50:55where does your attention go in your
50:56free time?
50:58And if you're like, I don't know, well,
51:01look at your YouTube history. YouTube
51:02keeps pretty good history. Take a look.
51:05>> Yep.
51:06>> What kind of videos are you watching?
51:08What what channels are you subscribed to
51:10and do you keep coming back to, right?
51:13Then look at your bank statements. You
51:16know, where your money flows to and
51:18where your attention and time flows to.
51:21that's what you're interested in
51:22>> 100%.
51:24>> Then you could look at your calendar
51:26like what kind of events do you attend?
51:28What things do you make time for? Right.
51:33You can also ask your partner if you've
51:35got a husband, wife, whatever. You could
51:38ask your parents and you could even ask
51:40your friends like, "Hey, what is the
51:42thing that I just won't shut up about?"
51:45Right.
51:46>> Yeah. Yeah. Yeah. They sometimes you
51:48need to get outside of yourself to be
51:50able to like
51:51>> get a good perspective on yourself
51:53>> and sometimes it's so obvious you're all
51:55stuck in your head what am I passionate
51:57about and you ask someone they're like
51:58oh it's obviously this thing you don't
52:00stop talking about it you spend all your
52:02day about it that's the thing
52:06>> and I think this is what you need to do
52:09first like find out what you're
52:11passionate about and spend some time you
52:13know doing this kind of discovery
52:15process
52:17And to give you an example of this in
52:19practice. So I'll tell you a quick story
52:23about how we came up with the format for
52:25school news which is you know the thing
52:27you're watching right now.
52:29So we wanted to make a like a a weekly
52:34kind of show for the schoolers community
52:38but historically I really hated making
52:40content.
52:41>> Yep. Um especially those kind of talking
52:43head videos where you just have to like
52:45talk at the camera and it and you've got
52:47to come up with ideas.
52:48>> Yeah,
52:49>> they drive me crazy. Um and so obviously
52:52if we use that format that I'm not
52:54passionate about, we are not going to
52:56we're going to suck at doing this.
52:58>> Yeah. People can feel it.
52:59>> Yeah. So I guess there's there's more to
53:02passion than just like you doing it
53:05consistently over time. It's also
53:08there's something magnetic and
53:10contagious about
53:13things that people have passion for. And
53:17so if it's if it's a joy to create and
53:19you love creating it, then it's probably
53:21going to be a joy to view and
53:23>> and like engage with, right?
53:26>> And so if I'm in pain making it, then
53:28they're probably going to be like,
53:29"Whoa, this is this feels off."
53:31>> Yes.
53:32>> And also, I'm not going to be
53:33consistent.
53:34>> Yes. And if you think about how people
53:36consume content or consume communities,
53:38they're really consuming because they
53:39want to feel something different to how
53:40they're currently feeling. And if you're
53:42feeling super drained, they don't want
53:44to feel drained. They're not watching
53:45these videos or joining a community to
53:47feel drained. They want to feel
53:49passionate and excited.
53:50>> And if you feel that, they'll feel that.
53:54>> Yeah. And so with this example, so we
53:58kind of went through this process. I
54:00thought, well, what do I consume? And
54:03interestingly enough, I absolutely hate
54:06talking head videos.
54:07>> Y
54:07>> So like just watching some dude talk at
54:09a camera never. So it makes sense why I
54:13hate making them because I I would never
54:15watch one either.
54:16>> Yes.
54:17>> So I was like, "Okay, well what do I
54:19watch?"
54:21>> And it's podcasts, specifically podcasts
54:24with more than one person. I find it
54:26very weird watching one person talking
54:28to camera, but when there's two people
54:30doing something that's kind of natural,
54:32>> I watch that.
54:34>> The other thing is that it has to be
54:36quite natural. It has to unfold
54:38naturally instead of like being
54:40scripted.
54:41>> Mhm. Yeah.
54:41>> And the other thing is I really hate
54:43editing,
54:44>> so it has to just be like one take done.
54:47>> Yes.
54:48>> Then the other thing is I'm really I
54:51really hate the camera and I get all
54:53freaked out about it.
54:55So, but what I do every day is I sit and
54:59look at a computer
55:00>> just like this. This is the exact
55:02computer screen I look at. And you sit
55:04next to me and we talk about school.
55:06>> Yes.
55:06>> So, I'm like, "Okay, I like looking at
55:08my computer. I like talking about
55:10school."
55:11>> Having Kirby there to talk to about
55:13school, too. So, what if we just did
55:16that? M.
55:17>> And so instead of thinking, "Oh, I need
55:20to make my YouTube channel like this
55:23guy's YouTube channel or whatever,
55:25that's a that's a bad way to go about it
55:28because if you don't like doing that,
55:30people might not like watching it and
55:32then you won't be consistent."
55:33>> Mhm.
55:34>> So, I hope this example is proving this
55:37point for you. If you work with your the
55:40things you like and the things you don't
55:42like and you kind of navigate through
55:43them, what you end up with at the end is
55:46something that's actually unique.
55:49>> The school news is a kind of unique
55:50format. It's not just talking head like
55:53six lessons I learned.
55:54>> Yeah.
55:55>> Right.
55:55>> Yeah.
55:56>> And it's natural and it's effortless to
55:59make.
55:59>> Yep.
56:01So, you know, with your community, you
56:04should think about this, too, because
56:06you you want to be unique. You want to
56:08be consistent. You want to do it for the
56:10long term, and you want people to enjoy
56:13it.
56:14>> And this is the way to do that by
56:16working with the things you like and
56:18don't like.
56:19>> So, you can kind of create based on what
56:21you consume.
56:22>> What you consume is a great indicator of
56:26what you'll probably like to create,
56:29right? Yes.
56:30>> Um because you naturally understand the
56:33format.
56:34>> Yep.
56:35>> That's good.
56:36>> Yeah. Then scratching your own itch. So,
56:41you know, some some of the best
56:43companies in the world were just started
56:45by people that scratched their own itch.
56:47You know, they thought, "Oh, I hate this
56:49thing. I'm I hate this thing so much
56:50that I'm going to like just build a tool
56:53or build this thing to solve it for
56:55myself."
56:56>> Yep. Then it turns out a lot of other
56:58people have that itch too, right?
57:02>> Yeah. You can use yourself as a proxy
57:04for the niche. Like if you really want
57:06something, there's going to be other
57:07people out there that want that thing as
57:08well. That's also kind of how school
57:10started, right? You said that you were
57:12running a community business and there
57:14was loads of different tools and it was
57:15stressful. So you solved your own
57:17problem and then that was really
57:18valuable for other people as well.
57:20>> Yes. So I actually built my own software
57:23first, but it wasn't for anyone else to
57:25use
57:25>> and everyone wanted to use it.
57:28>> So I kind of had an early sign that oh
57:32people are interested in this thing if I
57:33if I make it. Yeah. But it started as me
57:35just scratching my own itch.
57:37>> Interesting.
57:38>> So yeah, build the community you wish
57:40existed. If you're using like let's say
57:44you're into motocross and you're in a
57:45few different motocross communities but
57:47none of them cover like I don't know
57:51technical details about how to do tricks
57:53or none of them have meetups.
57:55>> Yes.
57:55>> Right.
57:56>> Like or none of them are in Australia.
58:00>> Yes.
58:00>> So like maybe you've got you're in these
58:03different communities like around
58:05motocross but there's this thing that
58:07isn't satisfied. There's an itch there.
58:09>> Yeah. Yeah. Yeah. Other people are
58:10probably feeling that too and so you
58:12could do that.
58:12>> Y
58:13>> like Kelvin's basically got the
58:14schoolers community in Germany.
58:16>> Yes.
58:17>> Right. Um yeah there's a lot of these
58:21and then like I said earlier the passion
58:23of the founder is the most important
58:25thing because it's magnetic and
58:28contagious. People I think more than
58:31anything want to be happy and have fun
58:34and feel good. And so when they see
58:36someone else that's feels like that,
58:38it's like, I want some of that, right?
58:41So they're just like, I'll get a bit
58:43closer to that and I'll stick around
58:44because it's I like it how it's kind of
58:46washing on to me.
58:47>> Yep.
58:48>> Um and so protecting this is super
58:51important.
58:51>> Yeah. And you can't fake it. You can
58:53fake it for a certain period of time,
58:54but then eventually it's very clear
58:56whether you love something or you don't.
58:58>> And I see this so much with young
59:00entrepreneurs.
59:01They've got this thing they love and
59:03then they're like, "No, no, I can't do
59:04that. I've got to do this other thing
59:05and that they're so militant about it
59:07and they hate the other thing. I'm like,
59:09well, yeah, logically that all makes
59:10sense, but
59:12>> you're going to quit that.
59:14>> Like, you're not even going to last a
59:16year.
59:16>> Yeah.
59:17>> Um Yeah.
59:20And it's not about finding a hot niche.
59:23It's about finding something you love.
59:25>> Yes.
59:26>> And you know, this is kind of this
59:28constant fight between like your logic
59:31and your emotions. Logic might tell you,
59:33"No, I need to build a community on uh
59:35on AI or something like that because
59:37that's a big market."
59:40Yeah. But, you know, it's also very
59:42competitive and there's a lot of people
59:43that love AI and if you don't love it
59:45and you're trying to compete with them
59:47>> then it's you're not going to do that
59:49well.
59:49>> Yep.
59:50>> So, here's some examples to kind of
59:52prove that you can make a lot of money
59:53doing like, you know, almost anything. I
59:56think a great example is Poop Scoop
59:59Millionaire.
1:00:01These guys have a community called Poop
1:00:03Scoop Millionaire and they teach you how
1:00:06to start a poop scooping business,
1:00:09right?
1:00:12>> And these guys make $60,000 a month.
1:00:16>> Let's go.
1:00:17>> In the poop scooping niche,
1:00:20right?
1:00:21>> That's definitely not a hot niche.
1:00:23>> That's what I mean. So, and how many
1:00:25people are passionate about scooping
1:00:27poop? Not many. So, you know, it's very
1:00:30unique. It catches everyone's attention
1:00:34>> and these guys are passionate about it
1:00:36to the point that they're willing to
1:00:37host meetups, conferences, all of this.
1:00:40>> And it's they make a lot of money doing
1:00:42it.
1:00:43>> Yep.
1:00:43>> Here's another example. Counterstrike
1:00:45improvement, CS2 improvement camp. So,
1:00:49you know, this guy teaches you how to
1:00:51play Counterstrike better.
1:00:53>> Yeah.
1:00:53>> Right. You know the game Counter-Strike.
1:00:57and he makes 11 grand a month just
1:01:00teaching you how to play better
1:01:02Counter-Strike.
1:01:02>> Yeah. And Counter-Strike used to be
1:01:04popular. If I'm not mistaken, it's less
1:01:06popular now, but he's still
1:01:07>> It's still pretty popular.
1:01:09>> Yeah.
1:01:09>> But maybe less than it used to. And
1:01:10either way, he's still killing it.
1:01:12>> Yeah.
1:01:12>> I think by the when something's hot,
1:01:15often everyone jumps on it. And when
1:01:17everyone jumps on it, it's harder to
1:01:19compete unless you're super passionate.
1:01:21So that's why doing something when it's
1:01:24not hot can sometimes be even better
1:01:25because there's less competition.
1:01:28>> Yeah. And also I swear when you just
1:01:29follow trends, so does like almost
1:01:32everyone else.
1:01:33>> Yeah.
1:01:34>> And when someone observes that you just
1:01:36drift from this thing to this thing to
1:01:38this thing to this thing to this thing.
1:01:40>> Yes.
1:01:41>> You lose all of their trust.
1:01:43>> They're like, "Oh,
1:01:44>> it's fake. that person did like I don't
1:01:47know the some of the big trends I've
1:01:48seen is um NFTTS then crypto now AI
1:01:53>> there's nothing wrong with any of those
1:01:54things if you stayed true to it the
1:01:56whole time
1:01:57>> yes
1:01:57>> if you were always doing NFTs then
1:02:00you'll probably still be crushing it
1:02:01>> always doing crypto always doing AI
1:02:05>> but when you drift around everywhere
1:02:08>> that's when you lose a lot of your
1:02:09credibility
1:02:10>> yep
1:02:11>> and here's another example 90s boom bap
1:02:14beat making. I love this group. It's
1:02:18called Bastard Crew. Bastard Crew. And
1:02:22it just teaches you how to make
1:02:26uh real '9s boom bap beats.
1:02:29>> That's crazy. I don't even know what
1:02:31that is. That's niche.
1:02:32>> Yeah.
1:02:34No fluff, no corny industry chips, just
1:02:37the real source.
1:02:43I love this group.
1:02:44>> What a hook.
1:02:45>> And look at like the video.
1:02:47>> Yes. I love when you can feel it.
1:02:49>> Like look at this. This is so authentic.
1:02:51>> Yes. You can't fake that.
1:02:56>> This guy's just making beats.
1:02:58>> Let's go.
1:03:01>> Yeah. That's cool.
1:03:03>> Yeah. And it's like genuine. Like if you
1:03:05check out his profile, he's very active.
1:03:08If you check out his YouTube, he again
1:03:12makes videos about making beats, right?
1:03:16>> So to go back to that big picture
1:03:18diagram, YouTube to school.
1:03:22>> And to make a YouTube channel about
1:03:24something, to make an Instagram channel
1:03:26about something, to make a community
1:03:27about something, and do it consistently
1:03:29over time. Imagine if you didn't like '
1:03:3290s boom bat beats.
1:03:34>> You're going to hate your whole life.
1:03:36>> Yeah. Or imagine if you didn't like
1:03:38scooping poop.
1:03:40>> Yep.
1:03:41>> And some people might think their video
1:03:43game is their distraction,
1:03:45but this guy's making 11 grand a month
1:03:47doing this.
1:03:48>> Yeah. Yeah. That's good.
1:03:49>> So, and you know, there's so many of
1:03:50these examples. We've even seen
1:03:52calligraphy
1:03:54like we've even seen horror film fans.
1:03:57They just they're fans of horror.
1:03:59>> Yep. We've seen like so many different
1:04:01things where people make serious incomes
1:04:05and the most important thing is you've
1:04:07just got to be passionate about it. And
1:04:09if you learn to follow what you like and
1:04:12what you don't like, you will have
1:04:15natural differentiation,
1:04:18>> which I swear is the most important
1:04:19ingredient in business is just
1:04:21differentiation.
1:04:23>> Not looking like everyone else, not
1:04:25feeling like everyone else. And it there
1:04:28the way to do that is by following what
1:04:30you like and what you don't like.
1:04:32>> Yeah, that is interesting because you
1:04:34are unique. So what you like is
1:04:35different.
1:04:38>> Yeah. Now let's look at how to get
1:04:41ideas.
1:04:43So, if you just look at school
1:04:46discovery, and you can do that by going
1:04:49to school.com and then navigating here
1:04:52to discover communities, you can just
1:04:55look at school discovery. You can scroll
1:04:58through different communities and see
1:05:01what they're doing, see what they're
1:05:03saying on their about page, see what
1:05:06they're charging, whatever. You can even
1:05:08flick through different categories like
1:05:09hobbies, music, money, tech, right? And
1:05:15this might start to give you some ideas.
1:05:19Another thing you can do is you can look
1:05:21at the school games leaderboards. So if
1:05:23you go to the schoolers community and
1:05:26you click on games here, you can see,
1:05:29you know, all the different
1:05:32um ranking groups and different
1:05:34communities.
1:05:34>> Yep.
1:05:35>> And different categories. Sorry. Um,
1:05:39and it, you know, one thing I always
1:05:40noticed is there's dog training.
1:05:43Dog training and languages always seem
1:05:46to be popular. Video games is always
1:05:48popular.
1:05:49>> Yeah.
1:05:51Musical instruments. I mean, you you'll
1:05:53start to just get ideas when you look at
1:05:55the Discovery and the School Games
1:05:57leaderboards.
1:05:58>> Yep.
1:05:59>> And so, look at these things and then
1:06:01look at what you're interested in from
1:06:03up here.
1:06:05And you might start to come up with some
1:06:07ideas and just start writing them down
1:06:09in a Google doc or on a piece of paper.
1:06:12>> Yep.
1:06:13>> Another thing I've heard people mention
1:06:15quite a bit is this II. I don't even
1:06:17know how to say it.
1:06:18>> I
1:06:20a Japanese concept on how to find what
1:06:23you love. Cuz the Japanese I I believe
1:06:25they have one of the longest lifespans
1:06:28and there's this book written where they
1:06:30tried to figure out why they live so
1:06:32long. And a large part of the answer was
1:06:34they put an emphasis on following their
1:06:36guy, which is what you'll explain.
1:06:39>> I think Japanese culture is very good at
1:06:40finding their thing
1:06:42>> because they've they're like craftsmen
1:06:43of of every different thing like whether
1:06:45it's making sushi, making knives,
1:06:47making,
1:06:48>> you know, video games or whatever.
1:06:50>> Yep.
1:06:51>> Like they treat it as a
1:06:53>> their purpose. Yeah.
1:06:54>> Right.
1:06:55>> Yeah.
1:06:56>> And I don't think there's so much bias
1:06:58about, oh, everyone should do this or
1:07:00everyone should do that. It's more
1:07:01naturally distributed between all the
1:07:03different things you could be interested
1:07:05in. Right.
1:07:06>> Yeah. That's interesting.
1:07:07>> Yeah. And so basically what this is is
1:07:10what you're good at. You can have in the
1:07:12circle what the world needs, what you
1:07:15love, and what you can be paid for. And
1:07:19so you could try this diagram out like
1:07:21maybe write down things you might get
1:07:23paid for. Write down things you're good
1:07:25at. Write down what the world needs. And
1:07:28then write down the things you love. And
1:07:30maybe there's some interesting
1:07:33>> like I don't know overlap of these
1:07:36things.
1:07:36>> Yeah.
1:07:37>> If this, you know, theory isn't always
1:07:40doesn't always translate to practice. So
1:07:43I wouldn't worry too much about trying
1:07:44to get this thing to to overlap.
1:07:46>> Yeah.
1:07:47>> Um but yeah, I guess if it was perfect,
1:07:51what's in the middle here would be your
1:07:53school community.
1:07:54>> Yeah.
1:07:55>> But this is just another thing that
1:07:57might give you ideas. You don't have to
1:08:00follow it exactly.
1:08:02>> Yeah. It's a tool.
1:08:03>> Yeah. And now just a couple of examples.
1:08:06So Kirby, why don't you tell us about
1:08:08your little story here just real quick?
1:08:09>> My little story is I built a YouTube
1:08:13channel and I was an educational creator
1:08:14and that was all I did full-time. And
1:08:17the whole time it was me on my own
1:08:19trying to figure out how I could grow
1:08:21this channel, what I should make videos
1:08:23about. And it sucked and it was lonely
1:08:25and there was no community about it out
1:08:27there. But I saw there was another
1:08:28community called Indie Hackers, which is
1:08:31a community for people who are trying to
1:08:32go full-time using code. They're trying
1:08:35to build little softwares and go
1:08:36full-time with that. And that gave me
1:08:38the idea, why don't I start a community
1:08:40for educational creators who are trying
1:08:43to go full-time, not through code, but
1:08:45through educational content. And that
1:08:47was the idea that birthed my community.
1:08:49It was something I wanted, and it was
1:08:51like something else that I saw, but
1:08:53there was a gap that nobody had created.
1:08:55and it ended up being something that
1:08:57people loved.
1:08:59>> Yeah, that's interesting.
1:09:01So, you could say it's like this but has
1:09:04this thing that's different. Yeah.
1:09:06>> It's like schoolers but for people that
1:09:08speak German.
1:09:09>> Yeah. Yeah. Yeah.
1:09:10>> Um and then Hazel has a successful
1:09:14community. We shared it in the first
1:09:16module. Um
1:09:18>> crochet.
1:09:18>> Crochet. Yeah. And so I DM' her and I
1:09:21said, "Hey, did a school community
1:09:23inspire you to make your community Her
1:09:26community is called Crochet Creations
1:09:27and she said, "Yeah, I was inspired by
1:09:29this community called Naughty Hub."
1:09:32Right. And it What does this community
1:09:34do?
1:09:37>> So, it teaches you
1:09:38>> designer.
1:09:39>> Yeah. Something about yarn.
1:09:42>> Yeah. So, I don't even know what this
1:09:44is, but it's something Oh, crochet
1:09:48lovers and yarn enthusiasts. So, you
1:09:51know, she saw there was a community on
1:09:53here and that and then she thought,
1:09:56well, I also like crochet and I could do
1:09:59my twist on it.
1:10:00>> Yep.
1:10:01>> And that inspired her to make her
1:10:03community. Another example is Nate
1:10:06Belmar.
1:10:07Um, he loves anime, but he also loves
1:10:10fitness and like biohacking.
1:10:13>> Mhm.
1:10:14>> And he made Anime Shreds.
1:10:15>> Yeah. This this crushes. And you know,
1:10:17sometimes in a crowded category like
1:10:19fitness or biohacking.
1:10:21>> Yep.
1:10:22>> You you need some differentiation,
1:10:24right?
1:10:25>> He just likes anime.
1:10:27>> Yeah.
1:10:27>> So, they literally have things in here
1:10:31that are about like that like the design
1:10:34and the aesthetic and even the way
1:10:37everything's like taught to you is in
1:10:40this frame of like anime.
1:10:42>> Yeah. Yeah. Yeah. He has these like PDF
1:10:44scrolls. It's not just like a fitness
1:10:46plan. It's like these ancient scrolls
1:10:48where you learn the fitness program in
1:10:50that method. It's so unique.
1:10:52>> Yeah. And so just combining passion for
1:10:57anime and fitness and biohacking creates
1:10:59this unique
1:11:00>> Yeah.
1:11:00>> unique thing.
1:11:01>> Yep.
1:11:02>> And I forget how much he makes, but he
1:11:04makes quite a lot.
1:11:05>> Yeah. 50 grand or something like that.
1:11:07>> More than 50 grand a month, I think.
1:11:09>> Yeah.
1:11:10>> Then
1:11:12you know this one's a big one. The key
1:11:15to all of this is to start first, like
1:11:17just do it and then iterate over time
1:11:22because people get stuck trying to find
1:11:25the perfect idea.
1:11:26>> Yes.
1:11:27>> Like they're just sitting at the
1:11:28starting line and they're like doing,
1:11:30you know, insane calculus trying to
1:11:32figure out like I need the perfect thing
1:11:34before I do anything. It never happens.
1:11:37>> Yep.
1:11:37>> Never.
1:11:38>> Yeah. and instead you'll just like
1:11:40overwhelm yourself and freak out and
1:11:43quit, right? Um
1:11:45>> yeah.
1:11:46>> So what you need to understand is the
1:11:49best group ideas came from iterating
1:11:52through like five wrong ideas.
1:11:54>> Yes. You can't get it perfect straight
1:11:56away.
1:11:58>> Just start and make it less bad over
1:12:00time. Even the school community school
1:12:02is now how many iterations has it been
1:12:03through to get to where it is now? Every
1:12:05community changes over time and gets
1:12:08better over time. You can't make it
1:12:10perfect from the beginning.
1:12:11>> Yep. And so really the key is to start
1:12:15and then learn by doing. Don't like
1:12:18learn everything you possibly need to
1:12:20know and then start.
1:12:21>> Yeah. Yeah. Yeah. Yeah. I think the
1:12:22analogy is like to build a successful
1:12:24community there's a hundred steps and
1:12:26most people are trying to figure out
1:12:27what's step 45. What do I do? How am I
1:12:30going to get my retention to be good?
1:12:32How am I going to keep my churn low? But
1:12:34you don't need to figure out the whole
1:12:35process before you start. Just take the
1:12:37first step, then the second step's
1:12:39obvious. You take that step and go about
1:12:41it that way.
1:12:42>> Yeah. I remember hearing when I was like
1:12:45a while ago an analogy that made sense
1:12:47to me. It was like
1:12:49when you're driving a car at night, the
1:12:51headlights only illuminate so much road
1:12:53in front of you.
1:12:54>> Yeah.
1:12:54>> And that's all you need to get to your
1:12:56destination, right?
1:12:57>> You don't need the whole path perfectly
1:13:00like illuminated.
1:13:01>> Value.
1:13:02>> Yeah.
1:13:04And then how to pick when you have more
1:13:07than two ideas. So you know sometimes at
1:13:10the school games someone comes up to me
1:13:13usually young person and says hey man
1:13:15what do you think I should do? I could
1:13:17do this. I could do this. I could do
1:13:18this. And I always just say to them what
1:13:21do you want to do?
1:13:22>> And they're like what? They're like that
1:13:26doesn't matter.
1:13:28And I'm like no that does matter. And
1:13:30they're like, "No, man. Like this other
1:13:32thing I I should do this other thing."
1:13:33And I'm like, "Well, if you think you
1:13:34should do this other thing so badly, why
1:13:36are you asking me?"
1:13:38>> Because they know deep down.
1:13:41>> It's quite an interesting experience.
1:13:43It's quite quite fun.
1:13:45>> Um,
1:13:46and then they stop usually when I say
1:13:50like, "Why are you asking me?" And
1:13:51they're like, "But this, but this, but
1:13:53this." And I'm like, "What do you really
1:13:56want to do?" M
1:13:57>> and then often they I think people
1:14:00confuse what they really want to do with
1:14:02what they think might work.
1:14:05>> Mhm.
1:14:05>> Yes.
1:14:06>> So they tell me what they think might
1:14:08work and they rationalize it based on oh
1:14:10this or this or this. But I can sense
1:14:13there's some
1:14:15>> Yeah.
1:14:16>> I can sense this unease.
1:14:18>> Yeah.
1:14:19>> Um and so I often say like if you were
1:14:21just if you were to just listen to your
1:14:22heart like what does that tell you to
1:14:25do? And they're often like, "Oh, do
1:14:26this."
1:14:28>> And there's like this sigh of relief.
1:14:29And then I'm like, "Why don't you just
1:14:30do that?"
1:14:32>> And then they're often like, "Oh, but"
1:14:34and I'm like, "All right, man.
1:14:35this."
1:14:36>> I think a huge distortion is people
1:14:37think that what they want to do, they
1:14:39can't make money from. And that's the
1:14:40pull. They're like, "Well, I want to
1:14:41make money, but I also want to do what
1:14:42they're passionate about."
1:14:44>> But I think when you go through
1:14:45discovery and you go through the school
1:14:47games, you realize that you can make
1:14:48money with any niche. If you just bring
1:14:50people together,
1:14:52>> money can be generated from that. No
1:14:54matter what the niche is,
1:14:56>> it might start a little slower.
1:14:58>> Mhm.
1:14:58>> Than just doing the thing that someone
1:15:00might pay you instantly for.
1:15:01>> Yep.
1:15:03>> But it will make you so much more money
1:15:05longer term.
1:15:06>> Yep.
1:15:06>> Because
1:15:08you actually love it. So it will be
1:15:10unique and it will compound over time
1:15:12and you'll stick to it over the long
1:15:14term.
1:15:14>> Yeah.
1:15:15>> And then honestly, if you're still torn
1:15:17and you're like, "Okay, there's these
1:15:19two ideas or maybe there's these four
1:15:21ideas and I can't decide what one."
1:15:22>> Yep. I want to introduce you to a tool
1:15:25that I use all the time. Actually,
1:15:27>> infamous
1:15:28>> and Kirby can confirm I use this almost
1:15:31every day for making decisions. If we're
1:15:34stuck on a choice and it we just need to
1:15:37make a choice.
1:15:37>> Yeah.
1:15:38>> Right.
1:15:39>> And it looks like they're both equal.
1:15:41>> Yep.
1:15:41>> Well, then the biggest waste of time is
1:15:44to just keep
1:15:46keep like wasting energy and time over
1:15:50it, right? You just need to decide. So,
1:15:52I use this this wheel. It's called
1:15:56picker pickerwheel.com, right? Yes or no
1:15:58wheel.
1:15:59>> Not sponsored.
1:16:00>> And all you need to do is just click it
1:16:04and it will spin and it will tell you
1:16:07what you should do.
1:16:11>> Yeah, this is good.
1:16:13>> Oh, I didn't ask it a question, so I
1:16:15don't know what this means. Um, and then
1:16:18there's even an op there's a version of
1:16:20this where you can like have more than
1:16:22two options, but I try to just keep it
1:16:23to yes or no.
1:16:24>> Yeah. Yeah. I think if there's a
1:16:27decision and it's really difficult to
1:16:28decide which one you should go with,
1:16:30it's probably because neither decision
1:16:32is obviously better than the other one.
1:16:34If one of the decisions was way better
1:16:36than the other one, you wouldn't be
1:16:37struggling to make the decision. So,
1:16:39this is useful because if the decisions
1:16:40are both roughly equally as good, then
1:16:43there's no point spending hours trying
1:16:45to figure out which one to do. just spin
1:16:46the wheel.
1:16:47>> I think the real beauty of it is is if
1:16:50this gives you the wrong option, you
1:16:52find out that it's wrong and choose the
1:16:53right one faster than you would have if
1:16:55you were still just sitting there trying
1:16:57to find the right one.
1:16:58>> Yeah. Cuz you feel it. You're like, "Oh,
1:16:59no. I didn't want it to say that."
1:17:01>> Cuz you sometimes the only way to find
1:17:02out what the right thing is is to do it.
1:17:06>> So the sooner you do it, the faster you
1:17:08get the real answer, right? But if
1:17:09you're still paralyzed there wondering
1:17:11what thing you should do, then you'll
1:17:13often move faster if you just use this
1:17:15yes or no wheel.
1:17:16>> Yep.
1:17:18>> Yeah. Use it all the time, honestly. And
1:17:22it funny story is I learned about this
1:17:24from a billionaire dude. He said he
1:17:26flipped a coin though.
1:17:28>> He was like, "When it's a decision like
1:17:30this, it's you don't waste effort on it.
1:17:33You just flip it."
1:17:33>> Nice. And then I learned that Magnus
1:17:35Carlson, like the best chess player in
1:17:38the world, uses this to choose his
1:17:41opening move for a for a chess game.
1:17:44>> That's so crazy.
1:17:45>> Yes. Someone asked him in a podcast
1:17:47like, "How do you choose your opening?"
1:17:48>> Yeah.
1:17:49>> He says, "It's random." And he goes,
1:17:50"What? You just choose?" And he goes,
1:17:52"No, no, no. I've got an app on my
1:17:53phone. It's truly random."
1:17:56>> Yeah. That's crazy.
1:17:56>> Cuz he has a set of good openers. And
1:18:01the most important thing is is his
1:18:03opponent's probably trying to guess
1:18:05which one he's going to open with. So if
1:18:07it's truly random,
1:18:08>> but this there's some real intelligence
1:18:10to using this wheel, I'm telling you.
1:18:14>> And yeah, that is really it for this
1:18:18module on finding your group topic.
1:18:23So figure out what you're interested in,
1:18:26scratch your own itch,
1:18:29start, then iterate, listen to your
1:18:31heart,
1:18:32>> and spin the wheel.
1:18:34>> Yes, definitely spin the wheel.
1:18:37>> See you later. Bye.
Setup + first 3 members
1:18:38>> The key to setting up a community and
1:18:41building a community from the very
1:18:43beginning is to think of it like
1:18:45starting a party. And we've got
1:18:47something to watch here. This is
1:18:50actually quite relevant and almost
1:18:53perfect.
1:18:55>> Learned a lot about leadership and
1:18:56making a movement. Then let's watch a
1:18:58movement happen start to finish in under
1:19:013 minutes and dissect some lessons.
1:19:04First, of course, a leader needs the
1:19:05guts to stand alone and look ridiculous.
1:19:08But what he's doing is so simple, it's
1:19:10almost instructional. This is key. You
1:19:12must be easy to follow. Now, here comes
1:19:15the first follower with a crucial role.
1:19:17He publicly shows everyone else how to
1:19:19follow. Notice how the leader embraces
1:19:21him as an equal. So, it's not about the
1:19:24leader anymore. It's about them, plural.
1:19:26Notice how he's calling to his friends
1:19:28to join in. So, it takes guts to be a
1:19:30first follower. You stand out and you
1:19:32brave ridicule yourself. Being a first
1:19:35follower is an underappreciated form of
1:19:37leadership. The first follower
1:19:39transforms a lone nut into a leader. If
1:19:43the leader is the flint, the first
1:19:45follower is the spark that really makes
1:19:47the fire. Now, here's the second
1:19:49follower. This is a turning point. It's
1:19:51proof the first has done well. Now, it's
1:19:53not a lone nut, and it's not two nuts.
1:19:55Three is a crowd, and a crowd is news. A
1:19:59movement must be public. Make sure
1:20:01outsiders see more than just the leader.
1:20:03Everyone needs to see the followers
1:20:05because new followers emulate followers,
1:20:07not the leader. Now, here come two more
1:20:09people, then three more immediately. Now
1:20:12we've got momentum. This is the tipping
1:20:14point and now we have a movement. As
1:20:17more people jump in, it's no longer
1:20:19risky. If they were on the fence before,
1:20:22there's no reason not to join in now.
1:20:25They won't stand out. They won't be
1:20:27ridiculed and they will be part of the
1:20:29in crowd if they hurry. And over the
1:20:32next minute, you'll see the rest who
1:20:33prefer to stay part of the crowd because
1:20:36eventually they'd be ridiculed for not
1:20:38joining. And ladies and gentlemen, that
1:20:40is how a movement is made. So, let's
1:20:43recap what we've learned. If you are a
1:20:45version of the shirtless dancing guy all
1:20:47alone, remember the importance of
1:20:50nurturing your first few followers as
1:20:52equals, making everything clearly about
1:20:54the movement, not you. Be public. Be
1:20:57easy to follow. But the biggest lesson
1:21:00here, did you catch it? Leadership is
1:21:04over glorified. Yes, it started with the
1:21:07shirtless guy, and he'll get all the
1:21:08credit. But you saw what really
1:21:10happened. It was the first follower that
1:21:13transformed a lone nut into a leader.
1:21:16There's no movement without the first
1:21:18follower. See, we're told that we all
1:21:21need to be leaders, but that would be
1:21:22really ineffective. The best way to make
1:21:25a movement, if you really care, is to
1:21:28courageously follow and show others how
1:21:30to follow. When you find a lone nut
1:21:33doing something great, have the guts to
1:21:35be the first person to stand up and join
1:21:38in.
1:21:45>> There's so many lessons there.
1:21:47>> Yeah. So, there's multiple lessons in
1:21:50there that we're going to cover, but the
1:21:52thing that I like the most is as soon as
1:21:53there's three, it snowballs.
1:21:56>> Yeah. Yeah,
1:21:56>> it's like that one guy on his own before
1:21:59he gets one person to join then one it's
1:22:02still kind of
1:22:03>> there's some inertia there but as soon
1:22:05as there's like three it just takes off.
1:22:08>> Yep.
1:22:08>> So yeah, we think that to start a
1:22:12community the right way, there's three
1:22:14things. Set the vibe, invite three
1:22:17friends, and show up and let things
1:22:20emerge. And we're going to cover each of
1:22:23these now. So the first one, so when
1:22:26you're setting the vibe, if you think
1:22:28about it like a party,
1:22:30well, you want to get the music right,
1:22:32you want to get the lighting right, you
1:22:35want to get the mood right. If you know
1:22:37there's super bright lights and no
1:22:40music,
1:22:41>> Yeah.
1:22:42>> then it's pretty lame.
1:22:43>> Yes.
1:22:43>> And you also need some beers and things.
1:22:45>> Um, so you want to do the same with your
1:22:48community. And I think the way you set
1:22:49the vibe is with the group name, icon,
1:22:53cover image, description, and about
1:22:55page. And to do this, you just go into
1:22:58your community, and you click settings,
1:23:02general, upload a group icon, image, a
1:23:06cover image. We give you the dimensions
1:23:08there. Add a short description. Can just
1:23:10be something very simple.
1:23:13And then you can go to your about page
1:23:16and just write a very short description
1:23:18here. And maybe just add one image here
1:23:21to start with. Keep it super simple. You
1:23:24don't need to over complicate it. And
1:23:26you can just go to Google image search.
1:23:28Like if I just Googled moon bathing, I
1:23:30could see a bunch of images. I could use
1:23:32one of those. Or you could ask chat GPT
1:23:35to generate an image of something.
1:23:36>> Yeah.
1:23:37>> Both of those tools are free.
1:23:38>> Yes.
1:23:39>> And available to everyone.
1:23:40>> Another one is Canva. I used to use
1:23:42Canva and create these complex images to
1:23:44do this sort of stuff and then I saw Sam
1:23:46just go to Google images, download an
1:23:48image and just upload that and I was
1:23:50like, "Oh, it's that easy." Really?
1:23:52>> Yeah. I don't even have Canva.
1:23:54>> Canva is cool though and it does work.
1:23:56>> Don't have Canva. Don't pay for chat
1:23:57GBT. You can always come up with some
1:24:00with this stuff.
1:24:01>> Yep.
1:24:01>> And yeah, really don't overthink it.
1:24:04Just make it feel
1:24:06>> like set the vibe.
1:24:07>> Yep.
1:24:08And it should instantly look and feel
1:24:11like it's for them. And them is your
1:24:14target audience with this community. And
1:24:16we've got some examples to show you. So
1:24:19calligraphy school, it's about learning
1:24:22calligraphy. It instantly feels you get
1:24:25the vibe pretty quick. That pickle ball
1:24:28school, I mean, you see pickle ball over
1:24:30here, that place for all pickle ball
1:24:32players. There's playing pickle ball.
1:24:34Pretty straightforward. The Lady Change.
1:24:39It's for women who want to lose weight
1:24:42from menopause.
1:24:44And you instantly understand what this
1:24:46is about.
1:24:48This one ' 90s boom b beat making. You
1:24:51instantly get what this is about. Yes. I
1:24:55think people over complicate this. It's
1:24:56like if you're teaching guitar, there
1:24:58should be a guitar in your image and in
1:25:00the video. If you're teaching pickle
1:25:02ball, go to the pickle ball court and
1:25:03make your video or get your images from
1:25:06there instead. Just like as simple as
1:25:08possible.
1:25:08>> Greg Lutzka, professional skater, was
1:25:11asking me like, "Hey man, what do you
1:25:12think of my about page?" And it was him
1:25:14sitting at his computer talking to the
1:25:17camera and I was like, "Dude, people
1:25:20want to see you grind a handrail.
1:25:22Like, what is this? This is a skating
1:25:26community and you're at a computer. Like
1:25:28what about all of the awesome footage
1:25:30you've got? Right. So like just get
1:25:32straight to it. Show some you know like
1:25:36this guy here. He shows him
1:25:38>> on a liong journey to master.
1:25:40>> He shows him like actually making beats.
1:25:43>> So cool.
1:25:44>> Yeah. And then here's the schoolers
1:25:47about page. You can see, you know, we
1:25:50don't even have a video here. It's just
1:25:51a single image of the office. Private
1:25:53club for school owners. Let's build
1:25:55communities together. Right. pretty
1:25:57straightforward. So, you don't need to
1:26:00over complicate it.
1:26:02And it's a good idea to state the
1:26:05purpose of the group. And this can be
1:26:07very simple. It's just who it's for. And
1:26:09maybe there's also a shared goal. So,
1:26:13like the pickle ball school, it says for
1:26:16people who want to get better at playing
1:26:18pickle ball.
1:26:18>> Yep.
1:26:19>> Right. Um the calligraphy school is like
1:26:22people who want to learn modern
1:26:23calligraphy.
1:26:24>> Yes.
1:26:25>> Yeah. So it just keep it very simple and
1:26:29straightforward because people do judge
1:26:31a book by its cover and they should
1:26:33instantly just be able to judge it and
1:26:34be like, "Oh yeah, this is for me."
1:26:36>> 100%.
1:26:37>> Yeah. Another thing to do is a pinned
1:26:40post so that when members come, there's
1:26:44something in there at the top of the
1:26:45feed that tells people, you know, it
1:26:49welcomes them and it gives them
1:26:51something to do, something simple. And
1:26:53I've got an example here that I've
1:26:56pinned.
1:26:57And I think this is a really simple way
1:27:00you can do it. You can just say,
1:27:01"Welcome, introduce yourself, plus share
1:27:03a pick of your workspace.
1:27:06>> Let's get to know each other." You can
1:27:08use this simple format. Hey, I'm from
1:27:11location. For fun, I like to do this
1:27:14thing. Here's a pick of my workspace.
1:27:16>> Yep.
1:27:17>> And then I said, I'll go first. Hey, I'm
1:27:19from LA. For fun, I like to stay in
1:27:21forest cabins. Here's a pick of my
1:27:23workspace.
1:27:24>> Boom. Simple.
1:27:26>> Very simple. And then Andrew Kirby added
1:27:29one for him.
1:27:30>> That guy seems cool.
1:27:31>> You're going to get a ban.
1:27:32>> That guy is funny.
1:27:38>> I think it's like just first impressions
1:27:40is the lesson here. Both with the pin
1:27:42post and with the about page and stuff.
1:27:44And also we look through a ton of
1:27:46different communities. Almost everyone
1:27:47encourages people to introduce
1:27:49themselves inside of their community.
1:27:50So, it's a good best practice.
1:27:52>> Yeah. I think the the real lesson here
1:27:54with this pin post is this vase.
1:27:59>> Whoa.
1:28:00>> Johnny, cut to this vase. Look at this
1:28:02thing. It's beautiful. So,
1:28:05so there's this like Zen proverb I
1:28:08remember reading and it said
1:28:11the reason why vases never get thrown
1:28:13out is because it allows the user to put
1:28:17a piece of them inside it.
1:28:21So, if it just was static and it was
1:28:23just it it had fake flowers in it, you
1:28:26would probably get sick of it and throw
1:28:27it out, right?
1:28:28>> But it's the fact that it's a container
1:28:30for people to put a piece of themsel in
1:28:34it. It's kept forever. And I think a
1:28:37good community is like that and a good
1:28:40introduce yourself post is like that
1:28:42too. Ask. So, it's very simple here.
1:28:46It's saying it's even giving them a
1:28:48template for them to put
1:28:50>> Yeah.
1:28:51>> themsself into it. Yeah.
1:28:52>> Including the photo and the you know
1:28:54there's a saying like a picture says a
1:28:56thousand words. I've seen this work so
1:28:59well because what people do is they spot
1:29:01the vibe of other people's setups. They
1:29:04notice the guy who has an electric
1:29:06guitar in the background and they end up
1:29:08DMing him and being like, "Yo, do you
1:29:10play?" Yeah.
1:29:11>> Or they notice the person that's in the
1:29:12snow or that's
1:29:14>> you can just see the different vibes and
1:29:16you can kind of tell if you're going to
1:29:18get along with someone by their
1:29:19workspace.
1:29:20>> Yeah. Very true.
1:29:21>> And so it you're immediately starting to
1:29:24connect people by just giving them
1:29:27something very simple that they can
1:29:29engage with. They don't have to think
1:29:31too hard about it. And then yeah, you're
1:29:33starting to like form this web of
1:29:36connections.
1:29:39So you want to think about your
1:29:40community like that, the vase example.
1:29:42And then a very simple thing is to put a
1:29:46weekly hangout on the calendar. And
1:29:49we've noticed that the best communities
1:29:51tend to start like this.
1:29:53>> There's something special about putting
1:29:55a face to a name to a voice.
1:29:57>> 100%.
1:29:58>> Like once you've seen someone on video
1:30:01and heard them speak, you know what
1:30:02their voice sounds like when you next
1:30:04see their post or their comment. Yep.
1:30:06>> It means so much more. Yes.
1:30:08>> And it makes the community stronger and
1:30:10richer and the people tend to overthink
1:30:14this and there's Hamza coffee hour story
1:30:18here. This is Hamza. He's got some
1:30:20communities on school and he he has a
1:30:23successful YouTube channel. He makes
1:30:25content and everything and he has a paid
1:30:27community and he asked his members like,
1:30:29"Hey, what do you guys want from me?"
1:30:33>> Mhm. And they were like, "Honestly, we
1:30:35just want to hang out with you on Zoom
1:30:38>> because we already get tons of content
1:30:39on your YouTube channel."
1:30:41>> Yep.
1:30:41>> We just want to hang out.
1:30:43>> And so he called this, I think he did it
1:30:47daily. You don't have to do it daily,
1:30:49but you can do it once a week. And he
1:30:51just called it coffee hour. And
1:30:53literally all he does is shows up, opens
1:30:57up Zoom, has his morning coffee, and
1:30:59just talks about whatever.
1:31:01>> Yeah.
1:31:01>> With his And they love it. It's one of
1:31:03their most favorite parts about his
1:31:06community. And to set up one of those,
1:31:08you can just click on the calendar tab.
1:31:11We even have a pre-built thing for you
1:31:12here that's just called coffee hour.
1:31:15>> Or you can click up here, coffee hour,
1:31:18and you can call it whatever you want.
1:31:20Set a time, repeat every week or or
1:31:24whatever. And then you can use Zoom or
1:31:27Google Meet. And soon you'll be able to
1:31:29use school's own live feature. Um, but
1:31:32it's pretty easy to use meet or zoom.
1:31:34I'm sure people can figure it out. Uh,
1:31:37and then quick description can just be
1:31:39like, "Come hang out. Let's talk about
1:31:42anything."
1:31:42>> Yep.
1:31:43>> And you don't need to have an agenda or
1:31:45anything like that. You can add a cover
1:31:47image. Um,
1:31:49>> who added those cats? Was that you?
1:31:51>> Uh, I can't remember.
1:31:54Um,
1:31:55but yeah, this way, you know, there's a
1:31:59there's this it's like setting the tempo
1:32:01of a of a group. You've got post and
1:32:03comments and they're kind of
1:32:04asynchronous,
1:32:06>> but some kind of synchronized like tempo
1:32:10like once a week live
1:32:12>> and then you can record that if you
1:32:14want. You don't have to in the
1:32:15beginning.
1:32:16>> Um, that's a really solid basic
1:32:19structure to build a community. So, it's
1:32:22just set the vibe,
1:32:24have an introduce yourself post that's
1:32:26pinned,
1:32:28and put a weekly call on the calendar,
1:32:30and state the purpose
1:32:34of the group. That's it. Everything else
1:32:37will form from there.
1:32:39>> Yep.
1:32:40And the second thing is to invite three
1:32:43friends. So, if you're going to host a
1:32:44party and people start showing up and
1:32:46they're strangers, it's going to be a
1:32:49weird party. They could be strange, they
1:32:51could be weird, they may not fit the
1:32:53vibe that you're wanting to have. So,
1:32:55the best parties that I've been to, and
1:32:56if I've hosted a party, you always
1:32:58invite a few people that you know are
1:33:00going to be great members before
1:33:02everybody else comes.
1:33:02>> You need a balance cuz you want a few
1:33:05strangers cuz it makes things new and
1:33:06interesting. But if there's no friends
1:33:08and only strangers,
1:33:10>> yes,
1:33:10>> it sucks.
1:33:11>> And you always start with friends.
1:33:13>> Yes.
1:33:13>> Maybe there's one or two or three people
1:33:15that even come and help you set up. So,
1:33:17the best communities we've seen start by
1:33:20people inviting a friend, a colleague, a
1:33:22customer, one to three people. And you
1:33:25can do that by looking through your
1:33:26texts, your DMs, your contacts, your
1:33:28emails, even people who follow you on
1:33:31Instagram or Facebook friends, LinkedIn
1:33:33connections, contacts, anything. You
1:33:35probably know these people. You know
1:33:37them very well. And you can just start
1:33:39by sending a casual message, inviting
1:33:41them to the group. Yo, want to join this
1:33:44new community I'm building? I'm sure you
1:33:46text in your own way. You don't need a
1:33:48preframed script. Just invite these
1:33:50people to your group and they'll help
1:33:52you set things up. They'll help you get
1:33:54out of your head. And we even did a data
1:33:56analysis on school and found that people
1:33:58that have three members in their group
1:34:00have twice the likelihood of having a
1:34:02successful group.
1:34:04>> Yep. Getting people in there. It What is
1:34:07a community without people? It's not
1:34:09actually a community.
1:34:10>> Yeah. One person's one person's lonely.
1:34:13Two is just a conversation. Like we're
1:34:15having a conversation. This isn't a
1:34:16community. Three people. Now the
1:34:19community forms.
1:34:21>> Yep.
1:34:23>> So set it. Set the vibe. Invite three
1:34:26friends the same way you would start a
1:34:28party. So you get some music going.
1:34:30>> Yeah.
1:34:30>> Dim the lights. Put on some music.
1:34:33>> Yeah. I think
1:34:34>> three friends over.
1:34:36>> That's it. There's a lesson like a lot
1:34:38of times when we're building an online
1:34:40community, we forget what we're doing
1:34:41building a community. But if you use an
1:34:43analogy of like real life like a party
1:34:46or bringing people together, then what
1:34:48you should do and how you should engage
1:34:50with the community becomes far more
1:34:52simple.
1:34:53>> Yeah. Do you know how you could have a
1:34:54lame party?
1:34:55>> How?
1:34:56>> Prepare a three-hour lecture
1:34:59and invite people over.
1:35:02>> Which brings us to point three.
1:35:05>> So the the third thing once you've done
1:35:07that is you just got to show up and let
1:35:10things emerge. I think people are too
1:35:14they're almost too like controlling and
1:35:16prescriptive. They want to like
1:35:18>> think through everything, design
1:35:20everything, build everything and then
1:35:21just force it upon people.
1:35:23>> Yeah.
1:35:23>> Instead of starting with very simple
1:35:26initial conditions and letting the
1:35:27complexity emerge from that
1:35:30>> naturally.
1:35:31>> Mh.
1:35:31>> And so good communities always emerge.
1:35:34>> Yep.
1:35:35>> That's how good cultures emerge. That's
1:35:36how good everything emerges. And I think
1:35:39a good example here is a lecture versus
1:35:42a party,
1:35:44>> right? Like no one really likes to be
1:35:46lectured to.
1:35:47>> Yes.
1:35:48>> No one really wants to attend a lecture.
1:35:50>> Yes.
1:35:51>> But everyone likes a party.
1:35:53>> Yes.
1:35:54>> And the difference here is a lecture is
1:35:55one person forcing like this stuff upon
1:35:58a bunch of people. And a party is people
1:36:01talking to each other and having fun.
1:36:04>> Mh. And so I think that, you know,
1:36:08letting and a good party always emerges
1:36:10too. Often the best parties are kind of
1:36:14spontaneous too, right? There's
1:36:16something to that.
1:36:18>> And you don't need to have everything
1:36:20ready before inviting people. Like you
1:36:23can get people in early even when you
1:36:25haven't fully formed the idea or the
1:36:28concept for what this thing is
1:36:30>> because they will help you find it.
1:36:33>> Yes. And the beauty of finding it
1:36:35together is that then they're way more
1:36:37bored in
1:36:39>> because they were there when it was in
1:36:40this stage and then that stage and then
1:36:42this other stage
1:36:44>> and so they they feel like they've been
1:36:47a part of it and they've evolved with
1:36:50it.
1:36:50>> Yeah. A good framing for that is calling
1:36:52it founding members as well.
1:36:54>> A good way to get people in before it's
1:36:56ready is to say, would you like to be a
1:36:57founding member? Because then they feel
1:36:59like they have some responsibility to
1:37:01like
1:37:02engage in the group and make the group
1:37:04good and they feel like they were there
1:37:06from right in the beginning which gets
1:37:07them super bored in
1:37:09>> and they also don't expect it to be
1:37:10finished because it's just a founding
1:37:11member.
1:37:12>> Yeah.
1:37:14And good communities are co-created with
1:37:16the members over time.
1:37:19So cocreation like
1:37:22learn what people want and then give
1:37:24them a little bit of that and then see
1:37:26what they like and give them more of
1:37:27that. see what they don't like, remove
1:37:29some of that.
1:37:30>> And it's like a it's like a dance
1:37:32between like,
1:37:34>> you know, you and the members trying to
1:37:36give them trying to craft the ultimate
1:37:38like experience.
1:37:40>> And a good way to think about it is push
1:37:42first pull. So I use this a lot and what
1:37:46I think most people do is they push or
1:37:49force what they think people want on
1:37:51them. Mhm.
1:37:52>> But when you do that, people are very
1:37:56bad at telling you, "I don't want this.
1:37:57Please take it away."
1:37:59>> They never say that. They just don't say
1:38:01anything.
1:38:02>> Yeah.
1:38:02>> Which is the worst. So then you end up
1:38:04with all of the stuff that you've put
1:38:06out there and you don't know what people
1:38:07like and don't like
1:38:08>> and they're not telling you. Whereas if
1:38:10you let them pull it from you, people
1:38:13tend if you learn what people want. And
1:38:15the way to do that is to kind of leave
1:38:17some silence. Don't give them too much.
1:38:19Cuz if you give them too much, they'll
1:38:21just be overwhelmed and bounce.
1:38:23>> But if you don't give them
1:38:25>> enough in a way, they'll kind of pull
1:38:27from you what they want. Then you give
1:38:29them a bit of that and that way what you
1:38:31end up with is something that they want
1:38:35fully.
1:38:35>> Yes.
1:38:36>> Versus and there's nothing there that
1:38:39they don't want.
1:38:40>> Yeah. Yeah.
1:38:41>> And that's how I think you make a good
1:38:42product and that's how you make a good
1:38:44community. M it's like it's better to
1:38:46have a few things that people love than
1:38:48a lot of things that people are just
1:38:50like meh.
1:38:51>> Yep.
1:38:51>> We've said meh a lot in this uh this
1:38:54video.
1:38:54>> Mhm. And then I think just showing up
1:38:58and keeping the vibe right, you know, if
1:39:00you don't show up to your own party, two
1:39:03things could happen. One is
1:39:06a bunch of
1:39:08>> random people would turn up and and um
1:39:11rams sack the whole place, which is
1:39:13funny cuz that actually happens to some
1:39:15communities
1:39:16>> on school.
1:39:18>> Um the other one is it just will suck
1:39:20and someone will come in and then leave
1:39:23and then no one else will come and it
1:39:25will just suck.
1:39:26>> Yes.
1:39:27>> So, you know, the first thing you need
1:39:29to do is show up.
1:39:30>> Yep. And then the second thing you need
1:39:32to do is keep the vibe right.
1:39:34>> Yeah. It's on you as the owner. That's
1:39:36your responsibility.
1:39:36>> Yeah. Like if someone turns up and
1:39:38they're spilling their drink all over
1:39:41everyone and then they put on some
1:39:44terrible music and they're like
1:39:45shouting,
1:39:47>> they're ruining the vibe.
1:39:48>> Yep.
1:39:49>> You need to sort that out.
1:39:50>> You do.
1:39:51>> And if the music gets really lame, you
1:39:53need to sort that out.
1:39:55>> You need to kind of like make sure that
1:39:57things are balanced.
1:39:58>> Yes.
1:39:58>> People run out of beer.
1:40:01you need more. So, that's really what
1:40:05all you need to do to set up your
1:40:08community and get the first three
1:40:10members. Think of it like starting a
1:40:12party. Set the vibe, invite three
1:40:16friends, and then just show up and let
1:40:19things emerge. And by show up, I mean
1:40:21like daily. Checking in on it daily.
1:40:25>> And so, that's it for this one.
Engagement + "10 true regulars"
1:40:27engagement plus 10 true regulars. So,
1:40:31this one is all about building a
1:40:34community that has engagement. Like, if
1:40:36you're we see posts and some people
1:40:38like, "Hey, why is no one engaging in my
1:40:40community?" Yep.
1:40:41>> And it's always the same thing that's h
1:40:43that's happening.
1:40:45>> And so, the big idea here is like a
1:40:48thousand strangers verse 10 friends.
1:40:50Good communities have friends. 10 10
1:40:53true regulars is a good way to think
1:40:55about it. And bad communities are just a
1:40:58collection of strangers.
1:40:59>> Yeah.
1:40:59>> And no one wants to talk to anyone.
1:41:03>> And so there's three things that you
1:41:05want to do here. Don't lecture people,
1:41:07number one. Build friendships, number
1:41:09two. And then curate the culture, number
1:41:11three. We're going to run through these
1:41:13three things now.
1:41:15So I think there's a real problem with
1:41:19like lecturing people.
1:41:21>> And I've thought a lot about this
1:41:23problem. like where does it come from
1:41:26and what what's going on here?
1:41:28>> Yeah.
1:41:29>> And I think I've got a pretty good
1:41:32take on it now. And so it's thought
1:41:34leadership and value posts and I want to
1:41:37show you what the rest of the world
1:41:39thinks about this kind of stuff.
1:41:44>> Walk on stage. Walk on stage. Walk on
1:41:47stage. Walk on stage.
1:41:51I am a thought leader. You know that I'm
1:41:55a thought leader because I'm wearing a
1:41:56blazer. I have glasses and I've just
1:41:58done this with my hands.
1:42:02I will now walk over to my laptop. By
1:42:04doing so, I'm demonstrating to you that
1:42:06as a thought leader, I understand
1:42:09technology and that there will be slides
1:42:12because everybody knows that a
1:42:14presentation seems more legitimate than
1:42:16it actually is if there are slides.
1:42:20>> I'm now going to come.
1:42:23>> So, you get the point. You can watch
1:42:25this video if you want. It's got like
1:42:272.5 million views, which shows that, you
1:42:31know, by the time something is being
1:42:34mocked in on mass and the comments
1:42:37agree,
1:42:39>> it shows you that something's like
1:42:40weird, it's gone too far.
1:42:42>> Yep.
1:42:42>> And I think social media kind of created
1:42:47>> social media and TED talks and things,
1:42:49it created this whole idea of being a
1:42:51thought leader or an expert or having
1:42:53authority or something. Yep. And it
1:42:55makes people act really weird and it
1:42:57makes them do things that are known as
1:43:00value posts.
1:43:02And there's another whole like thing
1:43:05here called LinkedIn Lunatics
1:43:09which has like 815,000
1:43:13members.
1:43:14And LinkedIn Lunatics is talking about
1:43:17the like insufferable
1:43:20behavior on LinkedIn. And I'm sure
1:43:22you've experienced it yourself. Let me
1:43:24just give you a perfect example of like
1:43:26thought leadership and value posts. So
1:43:30here
1:43:32this guy is saying, "I proposed to my
1:43:34girlfriend this weekend. Here's what it
1:43:37taught me about B2B sales."
1:43:40>> Oh, that's funny.
1:43:41>> I'm sure you've seen this. It's
1:43:44everywhere. We have to delete this
1:43:46every day.
1:43:49>> I'm just like delete, delete, delete,
1:43:50delete, delete, delete. Yeah,
1:43:52>> it's like insane. Honestly,
1:43:53>> it's one of the rules in school. There's
1:43:55no thought posts.
1:43:58>> And here's another image about it. Like
1:44:01LinkedIn lunatics be like, "What should
1:44:03I post about today?" B2B lessons from
1:44:05getting engaged.
1:44:06>> Why is it all about getting engaged?
1:44:08>> Heroism of hiring a pregnant woman.
1:44:12>> Increased productivity. That was my
1:44:14>> from working in the bathroom. I always
1:44:17see things about leadership and barley
1:44:19for some for some reason.
1:44:24>> But
1:44:24>> no, it's like five tips.
1:44:26>> Oh, this one. Career lessons from my
1:44:28kids lemonade stand. So, it's like these
1:44:31people wake up and they're like, "Okay,
1:44:32I need to get some cont. I need to post
1:44:34some value, right?" And they just post
1:44:37this crap and it's it's insane,
1:44:40honestly. But then, you know, they
1:44:44wonder why no one engages. So, we see
1:44:47this all the time. Someone will
1:44:49>> someone will start a community and
1:44:51they're posting value posts every day
1:44:53like 10 things from Bali. This this this
1:44:56this these articles, we actually call
1:44:58them thought leader articles. They're
1:45:00very similar to a Medium article.
1:45:02>> Yeah.
1:45:02>> Which is an insufferable thing. Um, and
1:45:07so they're basically posting thought
1:45:09leader medium articles into their
1:45:11community.
1:45:12>> Yep.
1:45:13>> And wondering why no one is engaging.
1:45:15>> Yeah. And the analogy is imagine going
1:45:17to a party and standing up at the front
1:45:19and saying, "All right, here's 10 ways
1:45:21that you can increase your engagement."
1:45:23Everyone's like, "Shut up. We're here to
1:45:24have fun."
1:45:25>> Yeah. You'd get booed.
1:45:26>> Yeah. Don't tell me what to do.
1:45:28>> Yeah.
1:45:30And so in like don't lecture people if
1:45:33you want them to engage. Don't lecture
1:45:35them.
1:45:36>> Yep.
1:45:36>> And the the key to this is like good
1:45:40communities emerge. So it you know it's
1:45:43kind of a dance or this thing that comes
1:45:45from the initial conditions by setting
1:45:48the vibe and the vision and the goal and
1:45:51then members coming in and there's a
1:45:54interaction there.
1:45:55>> Y
1:45:55>> so party verse lecture. Don't be a
1:45:58thought leader.
1:45:59>> Yeah.
1:45:59>> Think of it as building a party or a
1:46:01movement.
1:46:03And the key to doing that is to ask
1:46:05questions that give members an
1:46:07opportunity to participate.
1:46:11The key thing is give members an
1:46:14opportunity to participate.
1:46:16>> Yeah. Yeah. Yeah. There's a good story
1:46:18here. There was this cake mix that
1:46:20people would sell and it was a huge
1:46:22opportunity and if you just put it in
1:46:25the oven it makes this beautiful cake.
1:46:26The cakes were good. It was quick. It
1:46:28was easy. It was cheap. But it didn't
1:46:30sell. People weren't interested. So this
1:46:32company hired a team of the best
1:46:34psychologists in the world to figure out
1:46:35why nobody was buying this cake mix. And
1:46:38what they found was that people want to
1:46:39feel involved. So what they did is they
1:46:42had the exact same cake mix, but all you
1:46:44had to do was add an egg, but as soon as
1:46:46you added an egg to the cake mix, it
1:46:48felt like it was yours. Now you're proud
1:46:50of the cake that you've made and it
1:46:52started selling like crazy.
1:46:53>> So when you give people an opportunity
1:46:55to put themsel,
1:46:57>> they will love it so much more.
1:46:59>> Yeah. And again, it's this vase example
1:47:01that we've got here. Johnny, give us the
1:47:03shot.
1:47:04>> We don't have a vase camp.
1:47:07>> So allow like good communities have
1:47:10posts and questions and discussions that
1:47:13allow members to put a piece of them
1:47:15into it.
1:47:16>> Yes.
1:47:17>> Then it they're bought in. They're a
1:47:18part of the community. Y
1:47:20>> just like a vase its use is that it
1:47:23allows you to put something of your own
1:47:25inside of it.
1:47:26>> Yep.
1:47:27The other thing is participate in
1:47:30comments and replies more than you post.
1:47:33So when we look at these people that
1:47:35say, "I've got no engagement. What's
1:47:36going on?" 100 thought leader posts.
1:47:39>> Not a single comment.
1:47:43Someone else asks a question, they're
1:47:44like, "Fuck that. I'm not even I'm not
1:47:46even going to read that."
1:47:51>> So like, that's not cool. Imagine
1:47:56at a party just someone's speaking to
1:47:57you, you ignore them and you just keep
1:48:00talking to them. Everyone hates that
1:48:02person at a party.
1:48:03>> Yeah. But like there there should when I
1:48:06think about it as a ratio I spend it's
1:48:08like 9 to one the amount of energy I put
1:48:12into comments, replies, and reading
1:48:15>> versus posting. help
1:48:17>> because you don't know what to post
1:48:18about unless you've got like really
1:48:21listened and engaged with the community
1:48:22to see what they need and then you give
1:48:24it to them and you announce it in a post
1:48:26>> 100%.
1:48:27>> Right? So you should be participating in
1:48:30comments and replies. That's where
1:48:31you're actually talking to someone.
1:48:33Doing a post is like a broadcast to
1:48:36everyone. So you're not really talking
1:48:38to someone.
1:48:39>> True.
1:48:39>> You're talking to the group. M
1:48:42>> but when you're actually in the comments
1:48:44and replies, you're building
1:48:45relationships with people
1:48:47>> and you should do this more than you
1:48:48post. And you should also listen more
1:48:50than you talk. And listening is reading
1:48:54on school. So like you know I every
1:48:57morning I sweep the whole community. I
1:48:59go through everything since I basically
1:49:02went to sleep and I read everything
1:49:06and that it gives me a good sense and a
1:49:09good feel for like what the community
1:49:11wants.
1:49:12>> Yes.
1:49:12>> And then that's what I should be
1:49:14focusing on is delivering that.
1:49:16>> Yep.
1:49:17>> And you should ask for help solving
1:49:19problems. Like if you're experiencing a
1:49:21problem, don't just like sit with it.
1:49:24like you can involve your community in
1:49:26that.
1:49:27>> Mhm.
1:49:27>> And you can crowdsource solutions. It's
1:49:31a really effective way to to get ideas.
1:49:34School has basically been built from the
1:49:37community.
1:49:38>> They told us what we should make and
1:49:40then we did it.
1:49:41>> Yes.
1:49:42>> And you should ask for feedback. Like a
1:49:44lot of the time when I'm contemplating
1:49:46doing this thing or that thing, I'll ask
1:49:48the community. This can also happen
1:49:50through DMs, by the way. It doesn't all
1:49:52have to be posts.
1:49:53>> Yeah. and include your members in
1:49:56decisions. Let them co-create the thing
1:49:59with you and let them have a say in its
1:50:02future and its direction because that's
1:50:05how you will build really loyal
1:50:08uh relationships and and members.
1:50:10>> Yep. And it's just genuinely helpful to
1:50:12ask people for their thoughts
1:50:14>> that too. Yeah.
1:50:18>> And you want to I think a good a good
1:50:20leader they're passionate about the
1:50:22subject. they should be the most
1:50:24passionate. You want to like build in
1:50:26public like you don't have to have
1:50:28everything ready right away. You want to
1:50:30have a small amount and then
1:50:32ship it as you go the same way we're
1:50:35making this course right now
1:50:37>> and bring people with you on the
1:50:39journey.
1:50:40>> Yeah, that's good. So the first thing is
1:50:44don't lecture people. The second thing
1:50:45we've seen successful communities do is
1:50:47to build friendships inside of their
1:50:49community. So the good communities have
1:50:52strong relationships between the founder
1:50:54and the people and then the people
1:50:56itself. We have niche boom on the left
1:50:59which is the traditional way is an
1:51:00audience where there's just one person
1:51:02who speaks to everyone inside. And then
1:51:05on the right we have the community which
1:51:07is the new way of doing things where the
1:51:10owner is in the middle connected with
1:51:12all the other members but also all of
1:51:14the other members are connected with
1:51:16each other. And this is really cool
1:51:17because it means if you as the owner go
1:51:19away for a week, say you're on vacation,
1:51:21the community is still there. They're
1:51:23showing up not just for you, but for
1:51:24everybody else. So the community can
1:51:26stay super strong.
1:51:29And the best way to do this is to have a
1:51:32weekly hangout call. One simple call per
1:51:35week can be as simple as you getting
1:51:37together, sharing a coffee, getting
1:51:39together, hanging out, getting to know
1:51:41each other is a really good way to build
1:51:43that community.
1:51:44And a lot of people are like, "Oh, I
1:51:46don't want to do things that don't
1:51:48scale. I don't want to do it. I just
1:51:50want to build a course and leave it
1:51:51alone. I don't want to spend time doing
1:51:53something that doesn't scale." But I've
1:51:57seen that the best communities come from
1:52:00people building relationships
1:52:01one-on-one. Gary Vee calls this in the
1:52:04trenches. You have to get in the
1:52:05trenches and fight hand-to-hand combat.
1:52:08I mean, obviously, you're not fighting.
1:52:09you're building relationships, but you
1:52:11do it one- on-one instead of one to
1:52:13many. And you can really build great
1:52:15relationships by having deep
1:52:17conversations with people inside of the
1:52:19DMs. Also, connecting members with other
1:52:22members, like I said, is almost as
1:52:23important as you having relationships
1:52:25with people. It's the friends example,
1:52:28like in the TV show Friends, which is
1:52:31basically 10 friends hanging out, 10
1:52:33true regulars. It's not just Joey
1:52:35friends with Chandler. They're all
1:52:37friends with each other. And it's the
1:52:39interconnectedness of those
1:52:41relationships that make for the
1:52:42interesting dynamic, which is why people
1:52:44love friends so much. So you can DM
1:52:46people, you can get on calls with
1:52:48people, and even meeting people in
1:52:50person is like the epitome of community
1:52:53building. You can meet up with your
1:52:54members. It builds relationships unlike
1:52:57anything else. Like I remember the first
1:52:59time meeting schoolers, it feels real.
1:53:02And even Zoom calls aren't the same as
1:53:04meeting in person. Yeah, I can say a
1:53:07little something here. So, I'm always on
1:53:10the lookout for people who like get it
1:53:13>> or who are really committed or
1:53:15passionate.
1:53:17>> And what I'll do is, you know, the first
1:53:19thing you got to do is show up and and
1:53:21listen and read, right?
1:53:23>> But I'll notice those people and I'll
1:53:26often it starts by me liking their stuff
1:53:28and then I might leave a comment and I
1:53:30might say, "Wo, this is really good." M
1:53:32>> and then if it if they keep doing that,
1:53:35I'll escalate it to a DM.
1:53:37>> Yep.
1:53:37>> And then I'll start DMing them stuff and
1:53:40I'll start asking them, "What do you
1:53:42think of this? What do you think of
1:53:43that?"
1:53:44>> And they now they feel like they're
1:53:47they're getting information that other
1:53:48people don't have and that I'm trusting
1:53:50them with bigger decisions.
1:53:52>> Yes.
1:53:52>> So now we're even tighter and then it
1:53:55escalates to Zoom.
1:53:56>> So I'll often just say, "Yo, you online
1:54:00question mark?" Yes. I just send them a
1:54:02Zoom link
1:54:03>> and then we jump on Zoom, not even
1:54:04scheduled, never met them before. And
1:54:07then I start showing them designs. I'm
1:54:09asking for their feedback. Now we're
1:54:11even closer.
1:54:13>> And then the next level from there is we
1:54:15meet in person.
1:54:16>> And often that just happens because
1:54:18they're in town and they they're like,
1:54:20"Yo, I'm going to be in LA on at this
1:54:22time. Will you be around?"
1:54:24>> Yep.
1:54:24>> And because we've already got a
1:54:25relationship, I'm like, "Yeah."
1:54:27>> Yes.
1:54:27>> And then and that's actually what
1:54:29happened with you. Yeah. You've kind of
1:54:31gone through this thing here.
1:54:32>> Yep.
1:54:33>> And then you eventually ended up joining
1:54:36the school team and sitting here, which
1:54:39I guess is the ultimate form, the the
1:54:42final stage.
1:54:44>> Yeah. So, if someone DMs you something
1:54:48cool, another little tip that is
1:54:51beneficial is often times people are
1:54:53scared to post things inside of the
1:54:55community and people will DM you and
1:54:57they're like, "Oh, I just had this win."
1:54:58people in school has messaged me and
1:55:00they're like, "I just got my first sale.
1:55:02I just got a hundred members inside of
1:55:03my community." And a really good tip is
1:55:05just to ask them to post it in the
1:55:07community because if they just DM it to
1:55:09you, only you see it. But encouraging
1:55:12people to post means that everybody sees
1:55:14it. And often in the beginning, it is
1:55:16work to get the community going and
1:55:18buzzing. You do have to ask people to
1:55:20post, you have to post, you have to
1:55:22engage. But then once it's going, it
1:55:24becomes less effort.
1:55:26>> Yes. Sometimes people will share a win
1:55:28privately and wins should be public.
1:55:30>> Yes.
1:55:31>> The other one is questions. Some
1:55:34questions you just best to handle them
1:55:36privately but some would make great
1:55:37discussions with everyone involved.
1:55:40>> Definitely.
1:55:40>> Yeah.
1:55:41>> And the final thing in build friendships
1:55:43is to check in with people. So just ask
1:55:45them how is school going for you? What
1:55:47are your thoughts on my community? What
1:55:49are your thoughts on this specific
1:55:50topic? How are you getting on? What
1:55:52problems are you running into? Is there
1:55:54anything I can do to help? And by
1:55:55checking in with people privately,
1:55:57they'll tell you what they want. And
1:55:59when you spot a pattern, like if a few
1:56:01people say, "Oh, I need this thing." Now
1:56:04you know what to build. Now you know
1:56:05what to add to the calendar. Now you
1:56:07know what to post. Now you know what
1:56:09course to build. Only once you've
1:56:10checked in with people.
1:56:12>> Yeah. And I think here people think like
1:56:16they they're just checking in on people
1:56:17and they're like, "Hey, is there
1:56:18anything I can do for you? Is there
1:56:19anything?" And that can get a little bit
1:56:21annoying, honestly.
1:56:22>> Yep. Um,
1:56:24you know, if that's the kind of group
1:56:26you're building, that's totally fine.
1:56:28But for me, a lot of the time, I'm not
1:56:30saying, "Is there anything I can do for
1:56:32you?" I'm asking for some feedback on
1:56:34something I'm doing.
1:56:36>> It's so much easier for them to like
1:56:39>> Yes.
1:56:39>> to to say something about that.
1:56:41>> They don't have to think.
1:56:42>> It still builds a relationship. It helps
1:56:44me
1:56:45>> and they feel a part of it. And then now
1:56:48they might ask me for feedback about
1:56:50something.
1:56:51>> Yep. Yeah.
1:56:54Then the third one is curating the
1:56:56culture. And this is really important.
1:56:59Once you've got, you know, a group of
1:57:02people there,
1:57:04you So good communities feel like cozy
1:57:07villages. They have culture inside jokes
1:57:11and stuff.
1:57:14Don't know if I was supposed to say,
1:57:15etc. Um, so one thing I've found very
1:57:20useful for this is to think about your
1:57:23model citizens.
1:57:25>> Model citizens. It's a very powerful
1:57:28idea. So you want to think who is the
1:57:30model citizen that you want everyone to
1:57:33like
1:57:34>> to be more like.
1:57:36>> Yes. Because if you if you're very clear
1:57:38about your community's model citizens,
1:57:40it sets the goal and standard for
1:57:43everyone and everyone's like, "Okay, I
1:57:45that's what good looks like."
1:57:47>> Yes,
1:57:47>> they need to know what good looks like.
1:57:50And that's the easiest way to do that,
1:57:52identify them and publicly praise them.
1:57:56You know, an easy way to publicly praise
1:57:59people is to pin their post.
1:58:01>> It's so funny. It's literally two
1:58:03clicks, but it signals to the entire
1:58:05community, we want more of this.
1:58:08>> Yeah. And there's a good example I've
1:58:10got here. So, when me and Kirby were
1:58:13like rearranging the schoolers
1:58:15community, Kirby was like, I think we
1:58:17should tell people what we want.
1:58:19>> And I was like, I think we need to let
1:58:20it emerge because I don't even think we
1:58:23fully know what we want.
1:58:24>> Yep. And so when it emerged like a
1:58:27person saying they got very low churn
1:58:30and they're exactly what they did with
1:58:32their community. We pinned that post.
1:58:34>> Yep.
1:58:34>> And then something very interesting
1:58:36happens. People start modeling that.
1:58:39>> Yes.
1:58:40>> People learn very quickly. Oh, low churn
1:58:42in a high quality group.
1:58:44>> If I build that, if I get these results,
1:58:47screenshot my dashboard and share my
1:58:49story, there's a high chance I'll get
1:58:51pinned, too.
1:58:52>> You've just given away the source. Yeah,
1:58:55but it works. We've without telling
1:58:59people what we want. We've noticed this
1:59:00when we pin stuff, people do more of
1:59:03that.
1:59:03>> 100%.
1:59:04>> And so it really works. And then when
1:59:08you find these model citizens, you want
1:59:09to build deep relationships with them.
1:59:12These are very important people in your
1:59:14community. And so you they shouldn't be
1:59:17treated like everyone else.
1:59:19>> Yep.
1:59:20>> You can do one-on-one Zooms with them.
1:59:23DM them, meet in person, all of this.
1:59:26>> Yeah. And a lot of communities have one
1:59:28guy at the top that's the guru and
1:59:30everybody else peasants. They're normal
1:59:32community members. But that creates such
1:59:34a weird dynamic where if you are not
1:59:37just the one person who's super cool,
1:59:39who's the best person in the community,
1:59:41but you bring people up, then it makes a
1:59:43better dynamic where it's less weird.
1:59:46It's more natural. Like at a church,
1:59:48there's not just one person that's the
1:59:50best. There's a lot of people that form
1:59:52the congregation and there's a lot of
1:59:53leaders inside of the community. It
1:59:55works really well.
1:59:57>> And then you want to make them stars.
2:00:00So, you know, really build up their
2:00:03status. We kind of have started calling
2:00:05it internally like a school celebrity.
2:00:08>> Like, oh, Misha is becoming a school
2:00:10celebrity. Um, another thing we do is we
2:00:12shout them out on school news. So, we
2:00:14pull them up as examples in school news.
2:00:16And you I'm sure you've seen that. Y
2:00:18>> we include them as examples in the
2:00:20course which we've done earlier today
2:00:23and we also when we do our school games
2:00:27events they're the people speaking
2:00:30>> and so you know and we feature them more
2:00:33so like we're really trying to like blow
2:00:35them up.
2:00:36>> Yep. We want these people to become
2:00:38super famous.
2:00:39>> And when you have a group of people that
2:00:42are like that, everyone will follow
2:00:45that. And then the community is a real
2:00:48community. It's not just one person
2:00:49lecturing. Yes. It's a you've got 10
2:00:52true regulars, 10 model citizens, 10
2:00:55deep relationships, 10 friendships. It's
2:00:58all kind of the same thing.
2:01:00>> And you want to think of the carrot and
2:01:02the stick. So you want to publicly
2:01:04praise good behavior. If someone does a
2:01:07good post, pin it. We in schoolers, we
2:01:11have a category called gems.
2:01:13>> Yep.
2:01:13>> And so sometimes when someone does a
2:01:15good post, we put it in the gyms
2:01:17category. We pin it and then we comment
2:01:20on it and saying, "Wa, this is amazing.
2:01:22I just moved this to gems and pinned
2:01:25it."
2:01:26>> Yes.
2:01:26>> So like the person feels very loved.
2:01:31>> Yep. Even a simple like does this. If
2:01:34you like someone's comment, often people
2:01:36notice the founder. Oh, I just liked by
2:01:38this person, it's a good way to praise
2:01:41good behavior.
2:01:42>> Yeah. And you've got to moderate bad
2:01:43behavior, too. This is the stick, right?
2:01:46So, there's got to be an incentive and a
2:01:47reward, but also some kind of punishment
2:01:50for bad behavior.
2:01:51>> Yep.
2:01:52>> So, I like to do most of this not in
2:01:55public because it's just not positive.
2:01:57>> Yep.
2:01:58>> So, I try to deal with it in the DMs and
2:02:00things. So delete something, tell
2:02:02someone, hey look, I deleted this
2:02:04because of this.
2:02:04>> Yep.
2:02:05>> But if it's a real problem for the whole
2:02:08community, it has to be addressed
2:02:09publicly, too.
2:02:10>> Mhm.
2:02:11>> Like sometimes you need to state, hey,
2:02:13I've noticed things have started to go
2:02:15in this direction.
2:02:17>> This is not what we're here for. And you
2:02:20So you've got to kind of learn when it's
2:02:22right to do both. But praise should
2:02:25always be public.
2:02:27>> Yes.
2:02:28Um, and then do something fun. So,
2:02:31challenges are a great way to build
2:02:33culture. Like we've got the school
2:02:35games. Other communities have all kinds
2:02:38of different challenges like weight loss
2:02:40crafting. Maybe this month everyone's
2:02:42going to craft this thing and take a
2:02:44photo of it and share it. Or everyone
2:02:46should learn this song on the guitar,
2:02:48record yourself doing it. Yep. Yeah,
2:02:51>> challenges are a bit of work to set up,
2:02:52but I haven't seen anything that
2:02:54increases engagement as much as like a
2:02:5630-day challenge, a 7-day challenge,
2:02:59where you say, "For this period of time,
2:03:00we're all going to try and do this
2:03:02thing." It crushes
2:03:04>> themes. So, one period in school games,
2:03:07we called it the season of madness,
2:03:10and it was pretty crazy.
2:03:12>> It was crazy. And then we even had one
2:03:14month which was called the battle royale
2:03:16which was the peak craziness
2:03:19>> where people weren't sleeping for days.
2:03:21>> Yeah. Yeah. Yeah.
2:03:22>> Um but it still builds the culture.
2:03:24>> Yep.
2:03:25>> And then shared experiences.
2:03:27So going through things together. Uh
2:03:31some of the live webinars we've done for
2:03:33school when we launch a feature. Yes.
2:03:35>> If I made a mistake
2:03:36>> Yep.
2:03:37>> that's a good shared experience for
2:03:39people. they remind me of it forever
2:03:43>> and it becomes a meme and a gif and all
2:03:45kinds of things. Um, and meetups. So,
2:03:50you know, you can if you're go I know
2:03:52who does this well, AI Jack.
2:03:54>> Oh, yeah.
2:03:54>> AI automations by Jack. And he
2:03:58when he's going to a new country, he'll
2:04:01DM everyone and be like, "Hey, let's
2:04:03meet up in London or let's meet up in
2:04:05Australia or whatever."
2:04:06>> Yep. Um, but your members can also
2:04:09arrange meetups, too.
2:04:10>> Yeah. And the pictures from those
2:04:12meetups are like the best asset ever.
2:04:15Nothing feels more like a community than
2:04:17when you see real people meeting up in
2:04:19real life.
2:04:20>> Yeah, for sure. You want people to share
2:04:22photos of those things. It's really good
2:04:24for the community.
2:04:25>> Yep.
2:04:26>> And it doesn't all have to be on topic.
2:04:29That's the other thing. Like
2:04:31>> good parties don't just talk about like
2:04:34lead generation.
2:04:37um you know they talk about other things
2:04:39too
2:04:40>> and so that that should almost be
2:04:42encouraged honestly
2:04:44>> a lead generation party
2:04:46>> which is why in this previous module the
2:04:48introduce yourself part you can see for
2:04:52fun I like to yes
2:04:54>> I didn't even in this has got nothing to
2:04:57do with this community it's just for fun
2:04:58I like to
2:04:59>> Yep
2:05:00>> because this actually I noticed this
2:05:02when I ran my mastermind
2:05:05people when they said that they liked
2:05:06golf or cigars or like whatever the
2:05:09other people who liked golf
2:05:11>> Mhm.
2:05:12>> identified those people. They started
2:05:13playing golf together.
2:05:14>> Yes.
2:05:15>> The people who liked guitars or
2:05:17whatever. So like the fun question even
2:05:20though it has nothing really to do with
2:05:22your community topic.
2:05:24>> Yep.
2:05:24>> It will actually build community better.
2:05:27>> 100%. A good example of this is when my
2:05:30community got a thousand members. We all
2:05:32played Minecraft together and did a
2:05:34speedrun to kill the Ender Dragon. I
2:05:37don't have a Minecraft community, but it
2:05:39was amazing. Shared experience,
2:05:41completely unrelated, but it bonded
2:05:43people.
2:05:44>> Yeah. And jokes, like nothing bonds
2:05:48people together like jokes and having
2:05:50fun with your members. Even like
2:05:52nicknames for people.
2:05:53>> Yep. Um, memes can be very powerful and
2:05:58I want to show you some that have
2:05:59emerged from schoolers because these are
2:06:01pretty cool.
2:06:08So, this one here,
2:06:11my therapist. So, what's really
2:06:13bothering you?
2:06:13>> Oh, that is painful.
2:06:15>> And only school people would like
2:06:17understand this one. This is a good one.
2:06:23this one.
2:06:24>> Yeah. Relatable.
2:06:30>> And this kind of makes my point about
2:06:33someone likes your post, you feel a
2:06:35little something. People commenting on
2:06:38your post, people engaging in a
2:06:40discussion under your post getting
2:06:41pinned.
2:06:42>> Yes.
2:06:43>> So, like this just goes to show that
2:06:46when you do this stuff, it works. So
2:06:49much so that it someone made a whole
2:06:50meme about it
2:06:51>> and this one was good.
2:06:53>> Took us a while to ship our affiliates
2:06:55feature,
2:06:56>> but it's here now.
2:06:57>> It's here now. So
2:06:58>> delete the meme.
2:07:00>> It's still a good meme.
2:07:01>> And what happens is when an inside joke
2:07:04starts to form like you can't force an
2:07:07inside joke. You can't just be
2:07:09prescriptive and be like, "Oh, this is
2:07:10going to be the group culture. There's
2:07:12going to be this inside joke." It'll
2:07:14bubble up and then you can keep
2:07:15repeating it and keep spreading it so
2:07:17that it stays. But you can't force it.
2:07:19>> Yeah. I would say the best thing, the
2:07:22best culture has to emerge and then you
2:07:24have to find the things that are good
2:07:25that you like or the things that stick
2:07:28>> and you have to like pour gas on them.
2:07:30>> Mhm. Yep.
2:07:31>> And keep bringing them up. Keep bringing
2:07:32them up. And the things you don't like,
2:07:34you have to kind of like
2:07:35>> Yeah. Yeah.
2:07:36>> Yeah.
2:07:37>> And it's a you have to Yeah. really good
2:07:40culture definitely emerges 100%. And
2:07:44here's the another funny video.
2:07:46>> This is a good one.
2:08:08>> Let's go. This just started as a little
2:08:10Easter egg, that little cat. But you
2:08:13know, it's funny that a quick story on
2:08:15culture and the cat. So like we had a
2:08:18cat in school at one point.
2:08:19>> Mhm.
2:08:20>> But then we just removed it because it
2:08:22was causing some bugs in in the
2:08:24software. Then I we just forgotten about
2:08:27it. Goose, who won the school games one
2:08:31month, he showed up at the hormones
2:08:33event and he had made merch that had the
2:08:37school cat on it. And
2:08:38>> I was like, "Hey, how did you even find
2:08:39that?"
2:08:40>> And then I was like, "I'm going to bring
2:08:43that cat back."
2:08:44>> So, I bought the cat back and made it
2:08:46different and better with like playlist
2:08:48and stuff
2:08:49>> and then it like took off again and now
2:08:52it's become
2:08:54like now to show you like what's
2:08:56happened with it.
2:08:57>> I mean, it's literally on this monitor.
2:08:59It's like everywhere.
2:09:00>> Well, it's schoolers icon.
2:09:03>> True. It's everywhere.
2:09:04>> Like it is school's group icon. school
2:09:07is.
2:09:07>> Yep.
2:09:09>> And so,
2:09:11you know, it's that's how good culture
2:09:13emerges.
2:09:15Um, and here's another video
2:09:18that someone made
2:09:41This is horrible.
2:10:04I can't stand this anymore.
2:10:31We need to help him.
2:10:33>> Join us now on school.com.
2:10:36>> Let's go.
2:10:40So I think when
2:10:42memes, jokes, and like even videos like
2:10:46that as people start making them, that's
2:10:49when you know you've got a good
2:10:51community and a good culture y
2:10:53>> going.
2:10:55And when people make those things, you
2:10:57need to remember them and praise them
2:10:58and keep bringing them back. Then OGs/
2:11:02elders like all good communities or
2:11:04villages, they've got the wiser elders
2:11:06and then they've got the newer people.
2:11:09>> Yep. True.
2:11:09>> So people that have been in there for a
2:11:11long time,
2:11:12>> right? And there is there should be some
2:11:14respect and status to being an OG.
2:11:17>> Yeah. Yeah. There's something a lesson
2:11:19in there that we haven't articulated
2:11:21about like the best communities are
2:11:24diverse. like a garden if there's just
2:11:26or a field if there's just one type of
2:11:28plant, one bug can come along and
2:11:31completely ruin the whole field. But the
2:11:33best communities have different layers,
2:11:34different people serving different
2:11:36roles, different interactions, different
2:11:37elements instead of just like, you know
2:11:40what I mean?
2:11:41>> Yeah. Natural complexity that's emerged.
2:11:45>> Yes.
2:11:46>> Yeah.
2:11:46>> Yeah. Yeah.
2:11:47>> Um like a
2:11:50like a garden or a
2:11:51>> Yep.
2:11:52>> Yeah. Um, and then stories, you know,
2:11:55good stories about different things.
2:11:57Like the season of madness is a great
2:11:58story that I keep bringing up.
2:12:01>> Yeah, we we g for people who don't know,
2:12:03we gave away $100,000 for the person who
2:12:05won this prize or a cybert truck.
2:12:07>> We gave away four Cybert trucks and
2:12:09everyone just lost their mind. Um,
2:12:12>> yeah, that was crazy. Then merch, like
2:12:15merch is a great way to build community
2:12:19and you know we've got school merch and
2:12:21you can see the cat is now included in
2:12:23our merch. It wasn't included before but
2:12:27people like the cat so much.
2:12:28>> Yep.
2:12:29>> And then we tried to even include
2:12:31community members in the photos of the
2:12:33merch.
2:12:34>> Yep.
2:12:35>> Another thing we can show you is over
2:12:36here in this like cover image.
2:12:39>> I bet you people don't know.
2:12:40>> No, they probably can't see it. But we
2:12:42photoshopped community members onto the
2:12:45friends people here
2:12:47>> to show like not only is this a
2:12:49community for friends, but it's about
2:12:51these regulars,
2:12:53>> not just us. We're not in any of the
2:12:56images.
2:12:57>> So it's Evelyn on the right, then
2:12:58Calvin, then AI Jack, then Nav, and then
2:13:02Hamza at the top.
2:13:04>> So we've mentioned AI Jack on this call.
2:13:05We've mentioned Calvin in previous Hamza
2:13:08was mentioned as well. Nav was in the
2:13:09merch photos. It's the 10 true
2:13:11regulates.
2:13:12>> Yep. And inside a joke, Hamza is talking
2:13:15to a woman,
2:13:18>> which is what he teaches,
2:13:19>> which is what he does a lot of. So, like
2:13:22there's these little things hidden
2:13:23everywhere.
2:13:24>> Yeah.
2:13:25>> Um, awards like it can be a great way to
2:13:30build community. So, we've got these
2:13:31school games awards. We've got a
2:13:33challenge and awards. We're giving
2:13:35people status. We're making them feel
2:13:37special and we're building them up. as
2:13:39an example.
2:13:40>> Yeah. A big thing here is we did not
2:13:43start with any of this stuff. Like we
2:13:45used to do our weekly calls just on a
2:13:47laptop with Zoom. We've only got to this
2:13:49set later on. Your community will start
2:13:51so so so simple. Don't feel like you
2:13:53need all of these things and it'll come
2:13:55over time. Years. It'll take years.
2:13:58>> Yeah. And you want to celebrate wins and
2:14:00listen and empathize during struggles.
2:14:03So when people are winning or when the
2:14:05community is winning, really make
2:14:07everyone celebrate. But when everyone's
2:14:10having problems, address it and listen.
2:14:12>> Mhm.
2:14:13>> Don't try to like not address it.
2:14:15>> Mhm.
2:14:15>> So when we have a problem, we address it
2:14:17and then we'll talk about it on school
2:14:19news and we're like, "Sorry, look,
2:14:21here's how it happened."
2:14:22>> Um cuz you're you're going to make some
2:14:24mistakes. The most important thing is
2:14:26that you would you fix them.
2:14:28>> Yep.
2:14:28>> Yeah.
2:14:29>> And then this one's a huge one. Gather,
2:14:32organize, and curate the best resources.
2:14:34Y
2:14:35>> so we've found that over time
2:14:37communities there's a lot of shared
2:14:39wisdom that that emerges from
2:14:43communities
2:14:44>> and you want to if you're reading and
2:14:46listening and paying attention you you
2:14:48can collect this stuff and then every
2:14:50now and then I think it's a good idea to
2:14:54curate the best of it in a course and
2:14:56this is what we're doing right now in
2:14:59the classroom. So, you know, we we've
2:15:03taken everything we've learned from
2:15:05doing this this far and we're curating
2:15:09it
2:15:10>> and putting it into this training here.
2:15:12And so, it's like we didn't get these
2:15:15lessons ourself.
2:15:17>> They came from the community.
2:15:19>> Yep.
2:15:19>> And I think this is how the best courses
2:15:21form
2:15:22>> when they're natural. It's like the best
2:15:25wisdom from the community from all time
2:15:28just curated into a small
2:15:30small few modules.
2:15:32>> Yeah, that's good.
2:15:33>> Community wisdom.
2:15:34>> And so yeah, this is basically how you
2:15:38get engagement and 10 true regulars is
2:15:43you've you don't lecture people, you let
2:15:46them participate and you yourself
2:15:49participate and listen more than you
2:15:50talk.
2:15:51>> Yep.
2:15:52>> You involve them. You co-create the
2:15:54community together
2:15:56>> and you consistently show up and you're
2:15:58passionate.
2:15:58>> Mhm. You build friendships and
2:16:01relationships. You actually become
2:16:03friends with people. I think business
2:16:05people are like, "What you mean?" But
2:16:06they're a customer.
2:16:08>> Yeah. Well, you still can be friends
2:16:10with people.
2:16:11>> Yeah. Yeah. Yeah.
2:16:12>> Um and so building some deep
2:16:14friendships,
2:16:16>> just 10 people that are friends will
2:16:18keep a whole community alive.
2:16:20>> Yeah.
2:16:20>> And make it awesome.
2:16:22>> Yeah.
2:16:22>> Versus a thousand strangers don't really
2:16:24do much at all. And it's way more fun to
2:16:26run a community when you actually like
2:16:28the people inside of the community
2:16:30>> 100%.
2:16:32And then curate the culture. This
2:16:34there's no end to this because the
2:16:36community is always changing and you
2:16:39need to show up. You need to find your
2:16:41model citizens, praise them, become
2:16:44friends with them, make them stars,
2:16:47and then you these other things will
2:16:49emerge over time. And it's good to be on
2:16:51the lookout for these kinds of things.
2:16:53And to kind of wrap this this uh module,
2:16:58the best leader has the most passion.
2:17:01They lead by example. They show up
2:17:04daily, listen, and does whatever it
2:17:08takes for their members. By being the
2:17:11model citizen, others are inspired to
2:17:13follow.
2:17:16>> Wow.
2:17:16>> So you are the ultimate model citizen.
2:17:19You should be the most passionate. You
2:17:21should show up daily. You should listen.
2:17:24You should make friends with people. And
2:17:26you should constantly aim to improve and
2:17:28share. And when you do that, other
2:17:31people copy. And then when you praise
2:17:32them, more people will copy. And that's
2:17:35how you build a culture and an engaged
2:17:37community. That's how you build a a
2:17:39movement.
2:17:43>> Boom.
Growing your community
2:17:44How to grow your school. So in this
2:17:46video, we're going to show you how to
2:17:48grow your school, how to get more
2:17:49members, how to make more money. Um, and
2:17:53basically
2:17:54growth
2:17:56is just a simple equation.
2:17:58>> Yes.
2:17:58>> It's like traffic times your conversion
2:18:01rate equals your growth.
2:18:03>> Yes. So if you want to grow, the only
2:18:05two things that you can change is
2:18:07getting more traffic, more people to
2:18:08visit your school and improving your
2:18:11about page to increase your conversion
2:18:13rate. That's it.
2:18:15>> Yep. And I will say most of the time
2:18:17it's traffic.
2:18:18>> Yes. because you can fairly quickly get
2:18:20a conversion rate that's decent and then
2:18:22it's just about traffic.
2:18:24>> Yes.
2:18:24>> Yeah. And then here's what that looks
2:18:27like, you know, in real terms. So, you
2:18:30could have if you got 100 visits to your
2:18:32about page and you had a 20% conversion
2:18:34rate, that would mean you get 20
2:18:36members.
2:18:36>> Yep.
2:18:37>> And if that was per day and you did it
2:18:39consistently for a month, you could get
2:18:41600 members in a month,
2:18:42>> which is quite a lot.
2:18:44>> Yeah. So, it is just math.
2:18:48And
2:18:49yeah, we're going to break all of this
2:18:51down today in this uh module. So we'll
2:18:56start with just the most simple thing,
2:19:00but it's still amazing how many people
2:19:01get this wrong. There's like three steps
2:19:03to growing on school. The first one is
2:19:07you put your school link in your bio
2:19:11and you do that like this. So, here is
2:19:14an Instagram profile,
2:19:16>> and you can see you just put it in here.
2:19:20>> Yeah.
2:19:20>> It's actually harder to do than it
2:19:22sounds.
2:19:23>> Is that a joke?
2:19:26>> On Instagram, it is cuz you've got to
2:19:27use the app.
2:19:28>> Oh, yeah.
2:19:29>> Yeah. I tried to edit mine once on the
2:19:31desktop app and I It was actually kind
2:19:33of hard.
2:19:34>> Yeah.
2:19:34>> Um but on YouTube and other platforms,
2:19:36it's reasonably hard.
2:19:37>> Yeah. And if you have the app, it's like
2:19:3930 seconds. This is the best thing you
2:19:42can do in terms of time that it takes to
2:19:44do and benefits that it can bring you
2:19:46because you do it once and it takes you
2:19:4930 seconds to do but yet from then on
2:19:52every single day you can get members
2:19:54just from making this change. So 30
2:19:56seconds members every day.
2:19:58>> Yeah. And so if you're using Instagram,
2:20:01LinkedIn, Facebook, you know, all the
2:20:03different social platforms, YouTube, Tik
2:20:05Tok, you can just go ahead update your
2:20:08link and bio to include your school
2:20:09link.
2:20:10>> Yep.
2:20:11>> Then what you do is you post about your
2:20:14school on social media.
2:20:17>> Yep. And here's an example from YouTube.
2:20:19>> Yeah. So Misha has a um community on
2:20:23school and not only does he have his
2:20:25school link in his bio, but he includes
2:20:27a link to his school community in every
2:20:30single video he makes in the
2:20:31description.
2:20:32>> Yep.
2:20:32>> And he says here like want a DevOps
2:20:35career that plays. Join 600 engineers
2:20:37blah blah blah link. Then even this
2:20:40video he's making here, he's showing his
2:20:45community. So this is what we call like
2:20:47a native mention. Yep.
2:20:49>> So, you know, including links in your
2:20:53social profiles is important in the bio
2:20:55and in the descriptions, but then
2:20:58actually talking about your
2:21:01>> your community and even showing it and
2:21:03being like, "Hey, look at what's going
2:21:05on in here."
2:21:06>> Yeah.
2:21:07>> Cuz that way it make, you know, people
2:21:08are watching the video and they might be
2:21:10like, "Oh, this looks cool." And then
2:21:11they see the link click.
2:21:12>> Yes.
2:21:13>> Right.
2:21:13>> Yep. So you do that and then you just be
2:21:17consistent and don't give up.
2:21:20>> Yeah, this is the biggest mistake
2:21:22>> and this is a great screenshot here or
2:21:25image like you know when you get started
2:21:30it's hard like you you might kind of
2:21:33suck. Everyone everyone does when they
2:21:35start by the way.
2:21:36>> Yes.
2:21:37>> And you know not many people might view
2:21:40your posts or click your links or
2:21:43whatever. Y
2:21:44>> but each time you do it, you get better
2:21:47and
2:21:49everyone starts the same way, which is
2:21:51they suck and their stuff doesn't get
2:21:53much attention.
2:21:55>> But they eventually crack it and I swear
2:21:58the main problem is most people just
2:22:00give up too early.
2:22:01>> Yes, it's so hard in the beginning to
2:22:03find the motivation. You have to have
2:22:05some like faith deep down that it's
2:22:07going to work out. And what I found
2:22:09useful is like what's the alternative?
2:22:11you're just going to quit and just stop
2:22:13and go back to what you were doing
2:22:14before. That's not an option.
2:22:17>> Yeah. So, those that that's what you do,
2:22:20but we're going to give you a little bit
2:22:22more information than that. We're not
2:22:23just going to
2:22:24>> That's it. That's the video. Yeah. Like
2:22:26and subscribe.
2:22:27>> For those that want a bit more
2:22:28information, we're going to go a bit
2:22:30deeper.
2:22:31>> Nice.
2:22:31>> So, in terms of traffic, where does it
2:22:33come from?
2:22:35Well, traffic sources, there's only like
2:22:38a few main places where traffic comes
2:22:41from. Social platforms, like traditional
2:22:43methods, and school's network effects.
2:22:46>> Yep. And this is data backed. We had a
2:22:48look at where people were getting
2:22:50members from school. And this is what we
2:22:52found.
2:22:52>> Yep. And we're going to quickly run
2:22:55through each of these platforms now. Um,
2:22:58so YouTube is the most common way people
2:23:01come to school.
2:23:02>> Yes. And how people do it is they put a
2:23:05link in their bio. They have a link in
2:23:08their description and sometimes a pinned
2:23:11comment that has a link as well.
2:23:13>> And they also mention it natively. So
2:23:16they talk about it in their video.
2:23:18>> Yeah.
2:23:19>> And here's an example. Nick
2:23:23Sarrive and he
2:23:25>> is making like 290 grand a month at the
2:23:28moment. And basically all he does is he
2:23:31has a YouTube channel about AI
2:23:32automations. He has his link in his bio
2:23:35and you can see there in the description
2:23:37of his videos, he has his link again and
2:23:39whenever he makes a video, he has the
2:23:40link inside of the video description in
2:23:43the pinned comment and he talks about it
2:23:44in his YouTube videos. And that's the
2:23:46strategy. Yep. And he
2:23:51he's making like 300 grand a month and
2:23:55literally all he does is YouTube. So he
2:23:58just makes videos.
2:24:00>> Yep.
2:24:00>> Talking about his subject, which is AI.
2:24:02He has his link in bio. He has his link
2:24:04in his description.
2:24:05>> Yeah.
2:24:05>> And he talks about his community, too.
2:24:07>> Yeah. Yeah. Yeah.
2:24:08>> That's all he does. So you don't need to
2:24:10have You don't need to like be
2:24:12successful at every platform.
2:24:13>> Yeah. It's impossible. It's very
2:24:15difficult. You need a huge team to do
2:24:16that.
2:24:17>> He makes 300 grand a month just with
2:24:19YouTube and school.
2:24:21>> These platforms are so big. Like YouTube
2:24:23has billions of users that even if you
2:24:27just master YouTube, that can take you
2:24:2810 years to do. So everything you want,
2:24:31you can get from just one platform.
2:24:33>> Yep. And then there's uh Instagram.
2:24:38So again, link in bio
2:24:41post. And what we see working quite well
2:24:44on Instagram is doing a post and saying
2:24:47comment if you want it kind of thing.
2:24:50like comment me or comment keyword if
2:24:52you want this thing and then you DM the
2:24:55people that comment.
2:24:56>> Yeah. And I think why people do this is
2:24:58if you drop just a link in a post on
2:25:02Instagram or on Facebook
2:25:03>> Yep.
2:25:04>> the algorithm doesn't like it and it
2:25:05doesn't really show many people your uh
2:25:08your post.
2:25:08>> Y
2:25:09>> so instead if you say hey comment on
2:25:12this and say give I'm I'm interested in
2:25:14this thing.
2:25:15>> Yep.
2:25:16>> Then it forces everyone to comment. Then
2:25:18the algorithm thinks that that's
2:25:20engagement. So it gives you a lot of
2:25:22reach.
2:25:23>> Yeah.
2:25:24>> And then you
2:25:26link.
2:25:26>> Yep.
2:25:27>> So yeah,
2:25:28>> there's tools that you can use for this
2:25:30as well. A popular one is called Many
2:25:32Chat. M A nyc a t.com. But there's
2:25:36different tools you can use or you can
2:25:38just do it manually. Get people to
2:25:39comment and you can reach out to them
2:25:40via DMs and send them your school link
2:25:42there.
2:25:43>> Mhm. And you can also do stories and you
2:25:46can include a link in stories.
2:25:48>> Yep.
2:25:49>> And then again a native mention like you
2:25:51can just actually talk about your
2:25:55community in your videos or in your
2:25:57story or in your live or whatever it is
2:25:58that you're doing.
2:25:59>> Yes.
2:26:01>> And here's an example of Instagram.
2:26:04So school of hard knocks.
2:26:08Um they've got a lot of followers.
2:26:10They're quite these guys are blowing up
2:26:12at the moment.
2:26:12>> Yes. But you can see
2:26:15advanced strategy
2:26:17>> link in bio.
2:26:19>> That is it.
2:26:21>> Boom.
2:26:23>> And then it goes to the about page. This
2:26:25is some
2:26:27>> I'm struggling to to grasp this.
2:26:29>> This is al algebra.
2:26:31>> Um
2:26:33yeah. So link in bio and post
2:26:38and talk about it.
2:26:39>> Yep.
2:26:40>> And do it a lot. Now, Facebook,
2:26:43what is this platform different?
2:26:46>> So, what do you do? Link in bio.
2:26:49>> Yep.
2:26:50>> Post plus comment if you want it. Y
2:26:52>> So, this here works on Facebook, too.
2:26:55>> Yeah. Basically, anywhere you can DM
2:26:57people, this strategy works. So, it
2:26:59doesn't work on YouTube because you
2:27:00can't DM people, but all of the
2:27:02platforms that allow you to comment and
2:27:04DM the people that comment, this
2:27:06strategy crushes.
2:27:07>> Yeah. When you have a link in the
2:27:08description on YouTube, it doesn't
2:27:10doesn't hurt your distribution. Yeah.
2:27:13So,
2:27:14>> yeah. Then, native mention. So, here's
2:27:17an example. Here's Doug Borton. He's a
2:27:21OG schooler.
2:27:22>> Shout out Doug.
2:27:23>> And here's his uh link in bio. He has a
2:27:27little bit of a headline, too. Come join
2:27:29the number one free community.
2:27:31>> Boom.
2:27:33>> Looking good.
2:27:36What?
2:27:37>> Well, I thought he looked pretty good in
2:27:38that photo. Um, then Tik Tok. Maybe this
2:27:42one's different.
2:27:43>> Oh, this one actually, to be fair, kind
2:27:44of is because you have the Lincoln bio,
2:27:46which are the same. You have the native
2:27:47mention that's the same. But the one
2:27:48thing that people on Tik Tok do that
2:27:50crushes is they do live streams.
2:27:53>> True.
2:27:53>> So, there was one school games event
2:27:54that we went to, and maybe like a third
2:27:57of the room said that they won just by
2:28:00going live every day. And I don't know
2:28:03why it's so good with Tik Tok, but for
2:28:06some reason Tik Tok lives crash.
2:28:08>> Yeah. I guess the lesson here is like
2:28:11each platform has its own slight nuance.
2:28:14>> Yep.
2:28:15>> And the thing that all of them have in
2:28:17common is link and bio
2:28:20>> seems to work well.
2:28:21>> Yeah.
2:28:21>> Um but yeah, the comment if you're
2:28:25interested thing, Facebook and
2:28:26Instagram's great for that.
2:28:27>> Yep. And LinkedIn and even Tik Tok.
2:28:30>> Yeah. And then, yeah, Tik Tok lives is
2:28:33what we've heard from people.
2:28:34>> Yep.
2:28:35>> And this is Stephen Pope. Here's his
2:28:37link to his group. It's an AI group, um,
2:28:40AI content creation group, and he won
2:28:43the school games at some point, which
2:28:44you can see him there.
2:28:45>> There you go.
2:28:47>> Yep.
2:28:50Then LinkedIn. So, link bio again, post
2:28:55plus comment if you want it works great.
2:28:57And native mention works great. Here's
2:28:59an example we found.
2:29:02So this guy here,
2:29:04>> NJ Park, it looks like he teaches
2:29:06Microsoft, some software in Microsoft.
2:29:10>> Yep. And then you can see here, learn to
2:29:14make my reports. There's a link. Oh,
2:29:17>> boom.
2:29:19>> School community, right? Um,
2:29:22>> so there's a pattern here. Very clear
2:29:25pattern.
2:29:26>> Yeah. which is
2:29:28>> link in bio.
2:29:30>> Yeah. And then make content, talk about
2:29:32it.
2:29:33>> Yep.
2:29:33>> Um and do it consistently.
2:29:36>> Yep.
2:29:37>> And so that's how you use social
2:29:39platforms to grow your community.
2:29:41>> Yep. And we will be going deeper a
2:29:44little bit lower down on like what do
2:29:46you post and what cadence do you do and
2:29:48that sort of stuff, but
2:29:49>> that's the high level strategy.
2:29:52>> Yep. Then there's some traditional
2:29:54methods too and these work great. So if
2:29:57you've got an email list like Mailchimp
2:30:00or whatever, um you can broadcast a link
2:30:04to your community. Yep.
2:30:05>> And ask people to join it.
2:30:07>> Um or you can build it into one of your
2:30:10automation sequences or follow-up
2:30:12sequences if you're doing that.
2:30:13>> So a lot of people have a welcome
2:30:14sequence. When someone subscribes to an
2:30:16email list, they get a sequence of five
2:30:17emails, one per day or something like
2:30:18that. You can include your school links
2:30:20in there and that's just like passive.
2:30:22Whenever someone joins your list, your
2:30:24school gets promoted.
2:30:26>> And then you can also include it in your
2:30:29email footer or like the PS section.
2:30:31>> And I've seen some people do this in
2:30:33every single email. It's not super like
2:30:36right hook. It's not an aggressive call
2:30:38to action. It's just a subtle I've got a
2:30:39school community. I've got a school
2:30:41community. I've got a school community.
2:30:42>> Yeah.
2:30:44Then website.
2:30:47Um, and I know a community that's using
2:30:50uh the email list very well is
2:30:52Calligraphy School.
2:30:53>> Yep.
2:30:54>> Got 1.4,000 members paying N bucks a
2:30:56month.
2:30:56>> Yep. Pretty good.
2:30:58>> Then website, you can if you have a
2:31:01website, you can mention your school
2:31:03community on there, too.
2:31:05>> Here's an example. Samuel is an artist
2:31:09on school. He does oil paintings and his
2:31:12community is called Sam's Art School.
2:31:15You click on art school up here and then
2:31:18it tells you like want to join this
2:31:20community. You click this and it goes to
2:31:22his
2:31:22>> his art school.
2:31:23>> But a little tip for Sam, I predict that
2:31:26you would get more people joining your
2:31:27school if you just linked directly from
2:31:30the tab at the top of your website to
2:31:31school because at the moment people have
2:31:33to click once then click again, which a
2:31:36small fraction of people will do. If you
2:31:38just linked people to your school
2:31:39directly, you'd probably get more sales.
2:31:42>> Yep. And so if you've got a website, you
2:31:45can utilize that too to like get traffic
2:31:47to your school community.
2:31:49>> Yep.
2:31:50>> Um podcast. So if you've got a podcast,
2:31:55you can have a link in your bio, a link
2:31:57in the description. And I think most
2:31:59powerful with a podcast is probably a
2:32:01native mention.
2:32:02>> Yeah. Yeah. Yeah. Like how many podcasts
2:32:04have you seen where they say like
2:32:06>> this video is sponsored by
2:32:07>> my Patreon or something and they say
2:32:09like
2:32:10>> come help support me basically.
2:32:13>> Yep.
2:32:13>> And it's baked into the content.
2:32:15>> Yeah. Yeah. Yeah. Cuz people don't see
2:32:17the description much on a podcast
2:32:19especially on Spotify. So if you call it
2:32:21out even if you call out the URL on the
2:32:23podcast that helps as well.
2:32:25>> Yeah. And I think one of the best things
2:32:26you can do to promote your community is
2:32:29learn how to mention it natively.
2:32:32>> Yep. cuz the the Patreon native mention
2:32:34works well because they it's like
2:32:36support me,
2:32:37>> help me keep making this thing for you.
2:32:40>> Yes.
2:32:40>> Um like you could mention your community
2:32:43in a similar way or if it's a free
2:32:45community, you might mention it a
2:32:47different way.
2:32:49>> Like you could say, do you want to hang
2:32:51out with other people who are into
2:32:54hardcore history or something or
2:32:56whatever it is you're into? Or how would
2:32:57you like to hang out with other people
2:32:59that love playing Counter-Strike as much
2:33:01as you do? Yes.
2:33:02>> How would you like to see where they are
2:33:04on a map? Attend meetups. Like figure
2:33:07out how you can natively mention your
2:33:10community in your content.
2:33:11>> Mh.
2:33:12>> And then it becomes quite effortless and
2:33:14effective as well.
2:33:15>> Yep.
2:33:16>> Um there's also Oh, and here's an
2:33:20example.
2:33:22>> So this is called School Magazine. This
2:33:25guy interviews schoolers,
2:33:28>> William Rena. And
2:33:30um you can see he's got a school link in
2:33:32his book.
2:33:33>> I really hope one day he makes a
2:33:34physical magazine. That would be cool.
2:33:39We'll see.
2:33:39>> Mhm.
2:33:41Um and then paid ads.
2:33:45So you can run paid ads and drive
2:33:48traffic to your about page. Yep.
2:33:50>> The most popular one is Meta, which is
2:33:52Facebook and Instagram, but there's also
2:33:55Google. You might have heard of them.
2:33:58And
2:34:00there they are search in YouTube. Um,
2:34:03and here's an example. So, here's Evelyn
2:34:07Weiss. She has a community called Grow
2:34:09with Evelyn on school. Her school
2:34:12actually teaches you how to grow your
2:34:14school with ads, too. So, this is kind
2:34:15of a an inception example.
2:34:18>> Oh, it's meta. And you're talking about
2:34:20meta.
2:34:21>> Yeah, that is pretty meta.
2:34:23>> Oh, my brain is broken. Um, so here's
2:34:28one of her ads and you can see it links
2:34:31to school.
2:34:32>> Yeah.
2:34:32>> And it's a, you know, a lot of people I
2:34:34think like the paradigm shift a lot of
2:34:36people struggle to make in the beginning
2:34:38is you don't need to create a custom
2:34:40funnel
2:34:42>> to get people to join your community.
2:34:44You know, in the old days, you used to
2:34:46have to make like a WordPress website or
2:34:49a funnel with all of these different
2:34:51steps.
2:34:51>> Yep. Now you can literally just point
2:34:54people to your about page and it works.
2:34:57>> Yeah,
2:34:57>> the tracking is better than you'll get
2:34:59on your website. The analytics and
2:35:02metrics are really good, too. And it
2:35:04actually converts better than most
2:35:05people's custom funnels and websites.
2:35:08>> Yep.
2:35:08>> Um, and it's so easy to do. So, yeah,
2:35:12paid ads works well, too.
2:35:15And so these are a lot of different
2:35:17traffic sources, but any one of these
2:35:19things could
2:35:22be the sole source of traffic to your
2:35:24community.
2:35:24>> You only need one.
2:35:25>> You only need a master one, but most
2:35:28people tend to have a blend of a few,
2:35:30but they're strongest on one. Um,
2:35:34and then there's school network effects.
2:35:37So one of the beautiful things about
2:35:40school is once you have some momentum
2:35:44you get like a tailwind basically.
2:35:47>> Yep.
2:35:47>> So
2:35:49here's an example like affiliates.
2:35:52>> So once you've got say 100 members and
2:35:55let's say you've got 100 members and
2:35:56they're paying you 100 bucks a month you
2:35:58could say hey if you invite one of your
2:36:00friends to join my community um I'll
2:36:03give you 30% or 40% or whatever.
2:36:06>> Yep. And this works really well. Like a
2:36:10lot of groups get 20 to 40% of their
2:36:12members from um affiliates.
2:36:16>> Yep.
2:36:17>> And this group here is a good example of
2:36:19this. It's called Sirius Circle. It's
2:36:22all in French, so I don't really know
2:36:24what's going on.
2:36:25>> And this is our new goat.
2:36:27>> Yeah. He's currently a goat
2:36:28>> making $360,000
2:36:31a month. It's kind of crazy.
2:36:33>> Yep. And there's a few things that are
2:36:35super interesting about this group. Like
2:36:37one of them is that it makes $360,000 a
2:36:41month. The other one is I think like 50%
2:36:46of his members come from affiliates.
2:36:49>> That's insane.
2:36:50>> I think he has the highest skew of like
2:36:52>> That's a Yeah. And how he does it is
2:36:56really cool. So like they have a call
2:36:58each week where they
2:37:02show what the top affiliates are doing.
2:37:04>> Mhm.
2:37:04>> And so then other members are like, "Oh,
2:37:07that's what's working."
2:37:08>> Nice.
2:37:09>> So then they start doing it, too.
2:37:10>> That's clever.
2:37:11>> And so when one person has a
2:37:13breakthrough, everyone gets better.
2:37:15>> Yeah. That's
2:37:16>> And then they're having breakthroughs
2:37:18every week.
2:37:19>> And so they're using the community
2:37:21dynamics to actually be better
2:37:24affiliates.
2:37:25>> So cool. It's working really well.
2:37:27>> Yeah, that's amazing.
2:37:28>> Um, it's also one of the fastest ways
2:37:30that people can just get an ROI, right?
2:37:32Like if you join this thing and you're
2:37:36paying 100 bucks a month, then you only
2:37:38need to refer like what, three people.
2:37:40>> Yeah.
2:37:40>> And now you're making a profit, right?
2:37:43>> Yep.
2:37:43>> Um,
2:37:44>> oh, and the other cool thing about
2:37:45affiliates is school set it up so that
2:37:47you can only earn commission if you're
2:37:49in the group. So, if you refer someone
2:37:52to a group, you're not going to cancel
2:37:54because you could lose your commissions
2:37:57if you do cancel.
2:38:00>> The other thing that's cool about this
2:38:01group um is his conversion rate, you
2:38:05know, he his conversion rate used to be
2:38:09a lot lower
2:38:11like in 0.5% and then he added this
2:38:14video and it it bumped it to 2.2.
2:38:17>> Yeah, that's crazy. That's more than
2:38:18quadruple. Yeah.
2:38:20>> Yeah.
2:38:20>> Just with one video.
2:38:22>> Yeah.
2:38:22>> So,
2:38:24>> when we talk about conversion rates in a
2:38:26second, like sometimes one change can
2:38:30dramatically change the group.
2:38:32>> It was two tweaks he made. It was the
2:38:36getting the affiliates to like
2:38:38brainstorm together on a weekly call.
2:38:40Yep.
2:38:41>> And making that visible to people
2:38:43>> and also this video on their about page.
2:38:47>> There's another cool thing about that
2:38:48group. Do you know the nickname he goes
2:38:50by on the internet?
2:38:51>> Uh, I think it's Anthony.
2:38:56>> Um, and then yeah, so affiliates can be
2:39:01pretty pretty big. And just to tell you
2:39:04like school, you know, this platform
2:39:06like I swear like 40 50% of our growth
2:39:10comes from affiliates, too.
2:39:12>> Yep. So, you know, we're driving
2:39:16traffic, but also our affiliates are
2:39:18helping as well.
2:39:19>> Yep. It's like a snowball, right? In the
2:39:21beginning, it starts small. You have to
2:39:22put in a ton of effort to get it going,
2:39:24and then once the snowball starts
2:39:25rolling, your friends start referring
2:39:26people. It gets easier over time.
2:39:28>> Yep. Affiliates tends to always start a
2:39:31bit slow, but then it gets it really
2:39:33picks up momentum.
2:39:34>> Yeah.
2:39:35>> And then there is discovery.
2:39:38So when you make a community on school
2:39:41and it's good if there's engaged members
2:39:43in there, the better your group is, the
2:39:46higher it ranks. And when it ranks
2:39:48higher, you'll naturally get more
2:39:50members.
2:39:51>> Yep.
2:39:51>> And just to show you what school
2:39:53discovery looks like, you can navigate
2:39:54to it by going to discover communities.
2:39:58And so here you can see the rankings.
2:40:01So, you know, you can rank uh well by
2:40:05making a good community and getting
2:40:07members, growing it. Uh and we rank by
2:40:10category, too. But also, probably one of
2:40:13the main ways people join communities is
2:40:15through search.
2:40:16>> Yes.
2:40:17>> And so, here is an example. If I search
2:40:20for the word crochet,
2:40:23then I can see number one here is
2:40:25crochet creations.
2:40:26>> Yep. And this group here by Hazel, she
2:40:31said that she posted no links anywhere.
2:40:34>> Yeah.
2:40:35>> She got all of her members, 247 of them,
2:40:39uh, just through school discovery.
2:40:41>> Crazy.
2:40:42>> This this like school discovery works
2:40:45really well if you have something people
2:40:47are searching for.
2:40:48>> Yes.
2:40:49>> So crochet is very specific. Someone
2:40:52will just go here and search for that
2:40:53and then they find it, right?
2:40:55Um, so discovery can work in in two
2:40:58ways. One is like SEO. You want to have
2:41:01like clear keywords to make sure people
2:41:03can find your group.
2:41:04>> Yep.
2:41:04>> The other way is just by making a better
2:41:07community.
2:41:08>> Yes.
2:41:09>> And so the beauty of the the school
2:41:11network effect is as you build your
2:41:14group, you will naturally be getting a
2:41:17boost from members referring their
2:41:19friends, which is like affiliates and
2:41:21school discovery.
2:41:22>> Yep. Um, right now School Discovery
2:41:25drives 27%
2:41:29of all memberships.
2:41:30>> Wow. 27.
2:41:32>> Yeah.
2:41:33>> Some groups it's a lot higher. Some
2:41:35groups it's more than 50% of their
2:41:36members come from Discovery.
2:41:37>> Wow.
2:41:38>> So, when you think about it, like half
2:41:39your members could come from at least
2:41:4120% of your members could come from
2:41:43Discovery. Affiliates can make up a good
2:41:45portion of that, too. Then you're not
2:41:47just on your own in driving the
2:41:50>> Yep. the members to your group, right?
2:41:53You can be posting content on social and
2:41:56you've got your members helping too and
2:41:58the school platforms helping you too.
2:42:01>> So cool.
2:42:03>> So boom, that is traffic. The second
2:42:06variable was conversion rates.
2:42:08>> Yeah. So we've looked at all the data
2:42:11across like platformwide and for free
2:42:14groups the average conversion rate is
2:42:1720%.
2:42:19Now, some groups are higher, some are
2:42:21lower. This is the average, right?
2:42:24>> Then for paid groups, the average
2:42:26conversion rate is 4%.
2:42:28And these are very good conversion
2:42:30rates, by the way, um, in terms of like
2:42:34averages for the whole platform, which
2:42:36is why you can use the about page as
2:42:38your funnel and sales page. Um, now
2:42:42obviously if you've got like these can
2:42:45move around depending on your price and
2:42:49the quality of the traffic and how good
2:42:51your uh about page is, but at least
2:42:54there's some kind of benchmark here. If
2:42:57your group's free and you're not at 20%,
2:42:59there's probably things you could
2:43:00improve.
2:43:00>> Yep.
2:43:00>> And if your group's paid and you're not
2:43:02at four, there's things you can improve.
2:43:03>> Yes. And that example I talked about
2:43:07here, this guy was at 0.5 and then he
2:43:11got 22
2:43:14just by doing um a video.
2:43:16>> Pretty cool.
2:43:17>> Yeah. And at scale that's good, too. The
2:43:20other thing is it's hard to hold a high
2:43:22conversion rate at a high level of
2:43:25scale. Yeah.
2:43:26>> Um,
2:43:28but yeah, then
2:43:32now let's talk about what makes a good
2:43:34about page.
2:43:36So,
2:43:38we want to show people what it's like on
2:43:40the inside.
2:43:41>> It's so simple compared to what I can
2:43:44remember my first about page on school
2:43:46used all of these copywriting
2:43:47principles, these copyrightiting
2:43:48techniques. It was so complicated. Took
2:43:50me dozens of hours. And over time seeing
2:43:53what works I'm like oh I just need to
2:43:55show people what's on the inside. Is
2:43:58that it?
2:43:59>> Well on Amazon have you seen that
2:44:01feature called like peak inside?
2:44:03>> Yes and stuff. Yeah.
2:44:05>> Yeah. So that's one of the things that
2:44:07helped check out conversion rates the
2:44:10most.
2:44:10>> Nice.
2:44:11>> And then you know when you want to buy a
2:44:12product like you like to look at the
2:44:14photos I'm guessing right. You want to
2:44:16see what what is it? What is it is the
2:44:19main question right? And so
2:44:23just opening up Loom or your screen
2:44:25recording software, whatever it is you
2:44:27use, and just clicking around inside and
2:44:29being like, "Look, here's the community.
2:44:31This is what people post about in here.
2:44:33Here's the map.
2:44:34>> This is Look, you can see where people
2:44:36are. You can find a friend near you.
2:44:38>> Yep.
2:44:39>> Here's the classroom. And I make these
2:44:40courses in here that show you this."
2:44:42Just show people what it's like on the
2:44:46inside, on the outside.
2:44:48>> It's Yeah. You want to be direct and
2:44:52clear,
2:44:54use simple language.
2:44:55>> Yep.
2:44:57>> And state the features and benefits.
2:44:59>> Yes.
2:45:00>> So, I think the easiest framework is if
2:45:03you just show people what's in the
2:45:04inside, and then you tell them the
2:45:06physical things they get, whether it's a
2:45:07call a week or a course or a map, and
2:45:10then you say, "And this will help you or
2:45:12this will get you." Boom. So, there's
2:45:14you don't just say there's a map. You
2:45:16say there's a map so that you can meet
2:45:18up with people just like you. There's a
2:45:20call once a week so that you can hang
2:45:23out with other people or achieve this
2:45:24outcome that you want to get feature and
2:45:26then benefit.
2:45:28>> Yep. And examples. So, let's pull some
2:45:33up. Oh, what do I do there? So, there's
2:45:37schoolers that you can look at. We've
2:45:39got a little video. And then here's how
2:45:44we worded ours. You know, sometimes like
2:45:47it's the word imagine is useful for
2:45:50explaining what something is. Imagine a
2:45:52place where top community builders hang
2:45:53out and share what works. Yes.
2:45:54>> Then here's what you get. Boom boom boom
2:45:56boom boom.
2:45:56>> And it's literally just feature training
2:45:58benefit. How to start a community?
2:46:00Feature weekly news benefit live calls
2:46:02featuring cool communities, spicy
2:46:03guests.
2:46:04>> Did I just say spicy guests?
2:46:08I mixed special and juicy.
2:46:11>> Thanks for that. Um, another common
2:46:14pattern I would say is using emojis as
2:46:16bullets.
2:46:17>> Like it can break up the text to just
2:46:20bring draw your eyes to like what the
2:46:22benefit is, right?
2:46:23>> Yes.
2:46:24>> Um, so just clear, right?
2:46:28Then there's photo project here. So
2:46:32they've got a video, they've got some
2:46:35images.
2:46:37So she's here. She's promoting her free
2:46:40trial. She offers a free trial.
2:46:43Um,
2:46:45some testimonials. This is another
2:46:47common pattern.
2:46:48>> And often you can just show posts from
2:46:50within the community instead of making a
2:46:53other testimonial. If someone posts a
2:46:55win in your community, just screenshot
2:46:56that and put it on the about page.
2:46:58>> Yeah. So, here, turn years of photos and
2:47:01video chaos into one simple safe system.
2:47:05Um, hi moms, I've got you. Does this
2:47:08sound familiar? So,
2:47:10>> and then imagine if you could
2:47:13>> So, you know, it's probably useful if
2:47:15you look around on Discovery
2:47:17and look at some, you know, if a group's
2:47:19ranking quite high on Discovery, chances
2:47:21are they've got a decent conversion
2:47:23rate.
2:47:23>> Yep.
2:47:24>> Because they've got members, it's
2:47:26growing, it's engaged. If they've got a
2:47:28good conversion rate, chances are they
2:47:31are able to explain what their community
2:47:33does.
2:47:34>> Yes.
2:47:35>> Right. So look around at some different
2:47:37about pages and kind of it'll get the
2:47:41it'll start like sparking some ideas in
2:47:44your mind for how you can explain what
2:47:46your group is.
2:47:47>> Y
2:47:48>> here's another one
2:47:50um the acting lab.
2:47:53And here you can see what you get
2:47:56bonuses. Boom.
2:47:58>> Another pattern is they call out who
2:47:59they're targeting. So this one says
2:48:01hello there. Dedicated actor 18 plus
2:48:03from North America or Europe. The one
2:48:04before said, "Hi, moms. Just call out
2:48:06who you want to join the group."
2:48:08>> This guy's from Stranger Things, right?
2:48:10>> Yeah, he's an actor in Stranger Things.
2:48:12He was at the last school games event.
2:48:14Shout out Tristan.
2:48:16But the one thing about about pages I
2:48:17want to say is that you don't need to
2:48:19get it perfect before you start trying
2:48:20to get traffic. I've seen a lot of
2:48:22people join school and then they spend
2:48:23weeks trying to improve their about
2:48:25page. I think that it's much better to
2:48:27spend an hour getting it as good as you
2:48:29can and then realize that the more
2:48:31people that join the group, the more
2:48:32you'll learn what they want and the
2:48:34better you'll be able to make the about
2:48:35page. So, it's not something you do once
2:48:37and get it perfect. You keep doing it
2:48:39continuously forever.
2:48:41>> And the other thing is that say you have
2:48:43a 2% about page conversion rate, you
2:48:46can't 100x your about page conversion
2:48:48rate because you get to 200%. Doesn't
2:48:50make sense.
2:48:51>> But you can 100x the traffic that you
2:48:53get. So, it makes a lot of sense to put
2:48:56a lot more effort on getting traffic
2:48:58instead of tinkering around inside your
2:49:00about page for days on end.
2:49:02>> Yeah.
2:49:04Yep.
2:49:05And then some of you guys might be
2:49:07wondering, okay, this is great, but what
2:49:09if I don't have an audience? Like, I get
2:49:12it. I put my link in my bio.
2:49:15>> Two followers.
2:49:16>> Um, what do I do?
2:49:17>> My one follower,
2:49:19>> my zero followers
2:49:21>> clicked it. Now what? Um, so what if you
2:49:25don't have an audience? Well, you should
2:49:28start.
2:49:28>> Yes.
2:49:29>> And you know, if you want to make money
2:49:32on the internet, which is pretty sweet,
2:49:35like is pretty nice,
2:49:37I will say. Um,
2:49:41it's very hard to do that if you don't
2:49:43make any content because that's what the
2:49:45internet is.
2:49:46>> Yep.
2:49:46>> Right. You need to have some stuff on
2:49:48there in order for people to notice you.
2:49:51>> Yep. And so you really should start if
2:49:55you want to do it.
2:49:56>> I think a good way I look at it is like
2:49:58where is attention going at the moment?
2:50:00You can walk outside. You'll see people
2:50:02on Instagram. You'll see people on
2:50:03YouTube. You'll see people on Tik Tok.
2:50:05And if that's where attention is in
2:50:07order for you to build a business on the
2:50:08internet, you need to get in front of
2:50:10that attention. And if all the
2:50:12attention's on YouTube and Instagram and
2:50:14Tik Tok or whatever, go there to capture
2:50:16some of that attention.
2:50:18>> Yep. And so you might be wondering,
2:50:21well, how do I start?
2:50:22>> Yep.
2:50:23>> So I think we've we've kind of broken
2:50:26this down for you. So I think the first
2:50:28choice is platform. And I think you
2:50:31should pick the platform you consume on
2:50:33the most because you probably already
2:50:35understand it naturally by being a
2:50:37consumer of it.
2:50:38>> Yep.
2:50:38>> So like I love YouTube. So you know,
2:50:41Skill News is on YouTube.
2:50:43>> Um but some people love Tik Tok and so
2:50:46>> or Instagram, right? Yep.
2:50:48>> Um, then format. So, you want to pick a
2:50:51format that feels right for you. And,
2:50:56you know, one format could be a tutorial
2:50:59or you could just do a screen share. You
2:51:01could do a vlog or a podcast.
2:51:04>> Um, picking a format is really
2:51:09um important. Mhm.
2:51:10>> Create the content that you want to
2:51:12consume because whatever you like to
2:51:15consume is probably the thing that you
2:51:16want to create. So just like what do you
2:51:18love to consume or what sort of content
2:51:20do you wish existed and then make that
2:51:23because if you wish it existed, chances
2:51:24are other people wish it existed as
2:51:26well.
2:51:27>> Yeah. And also
2:51:29the most important thing to making
2:51:31content is consistency. Mhm.
2:51:34>> Like in order to get
2:51:36in order to get good at something in in
2:51:38order to like really succeed, it's going
2:51:41to take some time.
2:51:42>> Yes.
2:51:42>> And most people fail because they give
2:51:45up.
2:51:46>> Yes.
2:51:46>> So you need to be very intentional with
2:51:49your choices here because you're trying
2:51:52to choose something that you're going to
2:51:53enjoy doing
2:51:54>> so that you do it consistently
2:51:57>> so that you succeed.
2:51:58>> Yep.
2:51:59>> Right. And so, you know, with school
2:52:01news, for example,
2:52:03we chose this format, which is me
2:52:05sitting next to Kirby looking at the
2:52:07computer talking about school.
2:52:09>> Yes.
2:52:09>> Because that's actually what I do all
2:52:11day.
2:52:12>> Yep.
2:52:12>> I sit at my computer and I even made
2:52:14sure it's the same computer.
2:52:16>> Yes.
2:52:16>> And Kirby even sits on that side of me
2:52:19and we talk about school. Yes.
2:52:20>> I also like onepage Google Docs. Yes.
2:52:23You know,
2:52:24>> and that's really important if we're
2:52:26going to be doing this consistently.
2:52:27>> 100%. The other one is a a schedule.
2:52:32>> Um, so you want to pick a schedule that
2:52:35feels right for you.
2:52:36>> Yeah. When I first started, I did daily
2:52:39videos and I think that can get you in
2:52:41the habit really quickly of creating cuz
2:52:43you wake up every day. You have to make
2:52:45something by the end of the day, which
2:52:46is really beneficial, but a lot of
2:52:48people do weekly as well. I'd say daily
2:52:50or weekly are the best schedules in the
2:52:52beginning, but you can just pick
2:52:53whatever you feel confident that you can
2:52:55keep doing for a long long long time.
2:52:57Mhm.
2:53:00>> Yep. And we have heard a lot of people
2:53:02when they say they went daily, they did
2:53:04grow a lot more.
2:53:05>> Oh, yeah.
2:53:06>> Yeah.
2:53:06>> Yeah.
2:53:07>> Um ideas. So, what do you make videos
2:53:10about?
2:53:11>> I honestly think the best thing to do is
2:53:14to immerse yourself in the market to see
2:53:16what people want.
2:53:18>> Yes.
2:53:18>> So, you know, ask yourself like what is
2:53:20my market and where are they?
2:53:22>> Mhm.
2:53:23>> And markets are like communities in a
2:53:25way, right? like a community like
2:53:27schoolers where people are talking you
2:53:29can see what pe what schoolers want
2:53:32>> what topics like churn is a hot topic
2:53:34con about page conversion rate where
2:53:37where do you get your traffic from
2:53:39>> um yeah
2:53:41>> so you can see what people want um you
2:53:44can also attend the conferences like if
2:53:47you're into video games there's
2:53:49different video game conferences
2:53:51>> y
2:53:51>> um that's good to immerse yourself too
2:53:54and just following the podcast or the
2:53:57channels or the news of that industry.
2:54:00>> Yes,
2:54:01>> immersion is a great way to learn
2:54:03>> 100%. I think that in all niches there's
2:54:06two sides. There's the creators and then
2:54:07there's the viewers of the creators. And
2:54:09the more you immerse yourself in the
2:54:11market, you understand what the creators
2:54:12are making and you understand what the
2:54:14consumers want to see. And then what
2:54:16happens is you find like a gap in the
2:54:18market, you're able to think, oh, hold
2:54:19on a second. People really want to see
2:54:21this sort of content, but nobody else is
2:54:23making it. If I fill that gap, then I
2:54:25can really grow quickly.
2:54:29>> And then you also want to keep a list of
2:54:31ideas like a Google Doc or Apple Notes,
2:54:33whatever you use.
2:54:34>> Yep.
2:54:35>> And then when you have these ideas, you
2:54:37can just write them down and then when
2:54:38you go to make a video or a post or
2:54:40whatever, you've got a list of ideas.
2:54:42>> Yep.
2:54:43>> Yeah. Then video production, keep it
2:54:47simple. Most people start with their
2:54:49phone.
2:54:49>> Yes. Like you can actually fully succeed
2:54:52just with your phone.
2:54:55>> Yeah.
2:54:56>> Um even school news it looks fancy now
2:54:58but it actually started by just us doing
2:55:01Zoom and recording it.
2:55:02>> Yes.
2:55:03>> And so yeah
2:55:05>> and one tiny note like it says video
2:55:07production there but you can also grow
2:55:09on Twitter or LinkedIn and not make any
2:55:11videos if you don't want to show
2:55:13yourself on camera or a podcast if you
2:55:15just want to do audio.
2:55:16>> Yep.
2:55:18And I will say the secret
2:55:21>> to all of this is that everybody sucks
2:55:23on day one.
2:55:25>> Yes.
2:55:25>> And it takes a long time till it all
2:55:28comes at once.
2:55:30>> Yes.
2:55:30>> And here's an example. So the person who
2:55:33has literally got the most views on
2:55:36YouTube is like Mr. Beast, right?
2:55:39>> And so surely he's an exception. Surely
2:55:42when he made his first video he didn't
2:55:44suck. Well, surely when he made his
2:55:46first video, he got a million views. He
2:55:50got like none
2:55:52>> for like one, two, three, four, five
2:55:54years.
2:55:55>> In fact, you can do better than this.
2:55:57>> 100% better than this.
2:55:59>> You can do a lot better than this.
2:56:00>> Unlucky, Mr. Beast.
2:56:02>> Um,
2:56:02>> sorry, Jimmy.
2:56:04>> So, yeah, this just goes to show, right?
2:56:08Like, in my whole first year of
2:56:10entrepreneurship, I made no money.
2:56:12>> Flex.
2:56:13>> Yep. was
2:56:15>> and I didn't even have the bright idea
2:56:17to start making an audience. So, in my
2:56:20first year, I made no money and I had no
2:56:22audience.
2:56:23>> Yep.
2:56:24>> Um Yeah. And you know, I'm pretty sure
2:56:28Hozi didn't even make content for his
2:56:30first few years.
2:56:31>> Yeah. He said like you don't need it.
2:56:33You just need to run ads.
2:56:34>> Yeah. Horoszi didn't start making
2:56:36content till I think 2020.
2:56:37>> Yeah. Really recently. And now he's
2:56:39huge.
2:56:40>> Yeah.
2:56:41And so
2:56:43the secret really is is that you know
2:56:47you suck at the beginning and that's why
2:56:50most people don't even start
2:56:52>> cuz they think the people that do
2:56:53succeed don't suck at the beginning.
2:56:55>> Mhm.
2:56:55>> So they start and then you don't give up
2:56:58and then you get better better and then
2:57:00all of a sudden you have a breakthrough
2:57:01and it explodes.
2:57:02>> Yes.
2:57:03>> You might go from zero to like 100 grand
2:57:05a year to 300 grand a year very quickly.
2:57:08>> Yeah. Another thing that stops people
2:57:10that I think more people should talk
2:57:12about is like judgment of your friends
2:57:14and family. I know so many people that
2:57:17want to start creating but don't because
2:57:19of what their friends or family will
2:57:21think. And you just have to get through
2:57:24that and think I don't care what they
2:57:26think of me. You've you've got to break
2:57:28through that belief otherwise you'll be
2:57:30stuck for forever.
2:57:32>> Yep.
2:57:35And so that is the secret. So to recap
2:57:38this, to grow your school, you need
2:57:41traffic times conversion. It's going to
2:57:44give you growth. You want to put your
2:57:46school link in your bio. Post about your
2:57:49school on social media and share your
2:57:50links. And be consistent and don't give
2:57:53up. I swear most people give up just
2:57:56before they have that breakthrough.
2:57:58>> Yep.
2:57:59>> Yep. So that's it for this module. See
2:58:02you in the next one.
2:58:03>> See you later.
Monetizing your community
2:58:06>> Yes. So today we're going to cover
2:58:09Kirby's mullet, a road map update, and
2:58:13then we're going to do a little training
2:58:15on how to monetize your school, how to
2:58:17make money on school. So first up, let's
2:58:20rate Kirby's mullet
2:58:22>> priorities.
2:58:24>> Look at the sides out of 10. Zero to 10.
2:58:28>> Eddie from school support did my
2:58:30haircut. Don't
2:58:33>> Don't do that.
2:58:34>> Don't do what? I don't know. Just
2:58:37>> bias the results.
2:58:39>> All right, give them Have we got any
2:58:42other shots, Johnny? So they they can
2:58:43see it.
2:58:44>> We need a mullet cam, Johnny.
2:58:46>> Yeah, that's their side. Look,
2:58:47straightforward.
2:58:48>> Yes. Yes. All right, we can tick that
2:58:50one off.
2:58:51>> Thank you.
2:58:52>> We'll tally up their score later. Um,
2:58:54road map update. So,
2:58:58in progress, native live streaming. It's
2:59:01still in progress, but it's so close.
2:59:03>> Very close.
2:59:05We could have shipped it today without
2:59:07recording, but we're like, it's pretty
2:59:10important. Yep. So,
2:59:12by this time next week, it should be
2:59:14live.
2:59:15>> Let's go.
2:59:16>> Yeah, we're just getting those finishing
2:59:17touches, including recording, which is
2:59:20really important, I think. Um, and then
2:59:22subscription tiers, that's like
2:59:26end of September or early October.
2:59:29>> Nice.
2:59:30>> Um,
2:59:31>> but we got a teaser.
2:59:32>> Yeah. And we'll we'll give you a little
2:59:34like demo of this one today as well. And
2:59:39so that's the road map. So now let's
2:59:41talk about how to monetize your school.
2:59:44So this is this is going to be a course
2:59:46module in school 101.
2:59:49>> Yep.
2:59:50>> Yeah. So here we go. How to monetize
2:59:55your school. So, you know, there's over
2:59:57a hundred,000 community builders on
3:00:00school right now, and they're
3:00:02collectively earning over a billion
3:00:03dollars a year with their schools.
3:00:05>> Insane.
3:00:06>> And the incomes range from like 500
3:00:09bucks a month to $350,000
3:00:12a month, which is pretty crazy. That's
3:00:14like a lot of money to earn with a
3:00:16single community.
3:00:17>> Yes.
3:00:18>> And price points range from like $1 a
3:00:21month to $10,000 a month.
3:00:24>> Yes.
3:00:25And this module will show you everything
3:00:27we've learned from like doing this for
3:00:30years and observing all of this.
3:00:31>> Yep. And there's people from all ages,
3:00:34all categories. The variety is actually
3:00:36insane.
3:00:37>> Yeah.
3:00:38So, let's start with business models.
3:00:42So, this is probably one of the first
3:00:43choices you need to make if you're
3:00:45planning to monetize. So, there's these
3:00:49are the different ones that you can
3:00:50have. Like you can have a free community
3:00:52which is how almost everyone starts
3:00:56>> and it is the most common uh one and
3:00:59here's an example. It's called the Aspen
3:01:02way. It's by the UFC heavyweight
3:01:04champion Tom Espanol and it's just a
3:01:06free community about
3:01:08uh MMA.
3:01:09>> Yep.
3:01:10>> Right. Very common type of community.
3:01:13>> Then subscription which is just a single
3:01:16price paid community. Yes. Another very
3:01:19common one on school. Here's an example.
3:01:22Wealthy plumber. He charges 99 bucks a
3:01:25month. He's got 900 members.
3:01:26>> I think he's making like 60 grand a
3:01:28month with plumbing stuff, which is
3:01:30really cool.
3:01:31>> Yep. This is very common. A price point
3:01:35in between like 10 bucks and 100 bucks a
3:01:37month.
3:01:38Then
3:01:40>> these are two very common ones. Um, and
3:01:43then with these new features that are
3:01:46shipping very soon, uh, we're going to
3:01:49introduce premium and tiers.
3:01:53>> Hello.
3:01:53>> And I'll show you a little demo of what
3:01:55this might look like or what it will
3:01:57look like. So here, if you go to
3:02:00settings and you go to pricing,
3:02:03>> what's this?
3:02:04>> Right now, most people, you know, just
3:02:06have a free community. It's free by
3:02:08default. Pretty simple. But let's say
3:02:09you want to charge a subscription price,
3:02:11just one simple price. Yep. You can set
3:02:14your price. You can have a monthly price
3:02:16>> or an annual only price or a monthly and
3:02:19annual option. Yep. Right.
3:02:24>> That's what people have right now. Free
3:02:26and paid basically
3:02:27>> and one time.
3:02:29>> Yep. And we'll get to one time soon. But
3:02:31then soon you'll be able to do uh
3:02:33premium
3:02:36>> which is where you have one free tier.
3:02:38Yep.
3:02:39>> And up to like two paid tiers.
3:02:42>> So here you set your price. You can set
3:02:44monthly only, annual only, or monthly
3:02:46and annual.
3:02:46>> Yep.
3:02:47>> And you can have an optional VIP tier,
3:02:50too.
3:02:50>> And you add your benefits. Boom. Boom.
3:02:53Boom. Um, so that's premium.
3:02:56>> Yep. Most people will join for free and
3:02:58then you can upsell them to the paid
3:03:00tier.
3:03:01>> Yep.
3:03:03And this will be good because
3:03:06your actually I can probably just show
3:03:08you what this will look like. So if
3:03:10you've got a free group uh if you're
3:03:13using premium model your group will
3:03:15still appear as free
3:03:17>> right? So we'll show the lowest price on
3:03:19the about page. People when they click
3:03:21join group they can select their plan.
3:03:25>> Amazing.
3:03:26>> And so they could join for free, right?
3:03:28Or they could join a premium tier.
3:03:31>> Yep. Yeah. And then when they click on
3:03:33this, then they get the option to pay
3:03:35monthly or annual if you're doing both
3:03:37options, right? And join. So yeah, it
3:03:40just introduces tiers. And the
3:03:43difference between premium and tiers is
3:03:47simply like premium must have one free
3:03:49tier.
3:03:49>> Yep.
3:03:50>> And tiers is just three. It can be up to
3:03:53three paid tiers.
3:03:55>> Amazing.
3:03:56>> Yeah.
3:03:57And so these will become options very
3:04:02soon when we ship this uh subscription
3:04:04tiers feature. Um why this is good is
3:04:09you know we shared in the previous
3:04:11module that the average conversion rates
3:04:15for free groups are 20% on the about
3:04:17pages. Paid it's four. Right?
3:04:20>> It's really awesome to share your free
3:04:22link everywhere
3:04:24>> and get members with a high conversion
3:04:26rate. Right.
3:04:27>> Yes.
3:04:27>> But then when you go to paid, that
3:04:29conversion rate drops down. You get less
3:04:30members. But if you do premium, you
3:04:33basically can get the best of both. You
3:04:35get that high conversion rate with
3:04:36members joining. But then you can work
3:04:39on your mechanisms to get people to
3:04:41upgrade to
3:04:43>> uh to paid.
3:04:44>> Yeah, it's so cool. Also, at the moment,
3:04:46a lot of people have a free group and a
3:04:48paid group, which is great. It crushes,
3:04:50but it's quite a lot of work to manage
3:04:52two groups. This allows you to have both
3:04:54a free and a paid in one group so you
3:04:55only have to manage one community.
3:04:58>> Yep. Yeah. This is currently done on
3:05:01school actually. It's like people just
3:05:03have multiple groups. Yes.
3:05:04>> Yeah. And
3:05:06>> some people like it, some people don't.
3:05:08>> Yep.
3:05:08>> The people who don't will like premium.
3:05:10>> Yes.
3:05:10>> But some people will still want to
3:05:12separate and have two groups. And that's
3:05:14totally fine. You can still do whatever
3:05:15you want. Um, and tiers is cool because,
3:05:19you know, you might want a lower price
3:05:20point to get in. Like
3:05:24you you might want to let's say you're
3:05:26charging 99 bucks. You might want to add
3:05:28a lower tier like a nine.
3:05:29>> Yep.
3:05:30>> Just like what we did recently and then
3:05:32you might want to add a higher tier like
3:05:34999 which is more like your exclusive
3:05:36coaching or mastermind or whatever,
3:05:38right?
3:05:38>> Yep.
3:05:39>> Um, so these these two new things will
3:05:42open up a lot of possibilities for
3:05:44people. Generally what happens in any
3:05:46community there's like different
3:05:47segments. So for us we had the standard
3:05:50people at $99 a month but we also had
3:05:52these hobbyists starting to use the
3:05:54platform where $99 a month was quite a
3:05:56lot. So introducing new tiers for
3:05:58different segments is a way to monetize
3:06:00every segment of the market and expand
3:06:03your reach if it's a lower tier.
3:06:04>> Yep.
3:06:06And I'll give you a little bit more of a
3:06:10a look at what tiers will look like. So
3:06:13then for courses
3:06:16and upgrades, when you have your courses
3:06:19in your classroom, you can make them
3:06:21unlock when people reach a level or if
3:06:24people pay a price or if they wait a
3:06:27certain amount of time or just members
3:06:29you select, right?
3:06:30>> But there will be this extra option or
3:06:32members on premium tier.
3:06:33>> Very cool.
3:06:34>> So you could make it so some course
3:06:36content is only available to people on
3:06:38the premium tier by selecting private
3:06:40and then premium.
3:06:41>> Yep. Or you could make it so that when
3:06:44members get to a level like level six or
3:06:46they're on premium
3:06:47>> which gives you this grind or pay
3:06:50mechanism which is like common in video
3:06:52games. It's like hey you can just pay
3:06:55and get it get this special tier or you
3:06:58can just like contribute a lot and grind
3:07:01your way there.
3:07:01>> So cool. And how this might look in the
3:07:04classroom is
3:07:07so this
3:07:09>> I just wrapped it.
3:07:11>> This is a um
3:07:14there's
3:07:15>> you should buy it.
3:07:16>> Who did this?
3:07:17>> Who did this?
3:07:19>> Um it doesn't make any sense. There's
3:07:22Pikachu. There's this description.
3:07:23>> Sounds a bit strange.
3:07:26>> Anyway, um this is buy now or upgrade to
3:07:29premium, right? I don't know why you
3:07:31would do this, but you can.
3:07:33>> I think that's a flex because if your
3:07:34premium's like $20 a month, price
3:07:36anchoring it at a,000 a month or you can
3:07:38get it with $20 a month with premium, it
3:07:40makes the 20 a month seems so
3:07:42attractive.
3:07:44>> I shouldn't use that word when talking
3:07:46about nude pics.
3:07:48Um then in this option you can get to
3:07:51level six or upgrade to premium or the
3:07:54most common one you know the one that
3:07:56most people are probably going to use
3:07:57which is this which is just you unlock
3:07:59this with premium. So some free members
3:08:02might have access to some courses but
3:08:04then premium members might have access
3:08:06to other courses.
3:08:07>> Yes.
3:08:08>> So what happens when you click this?
3:08:09Let's say I click on this one.
3:08:12>> It would pop up like this. It would tell
3:08:13me more about the course. I click
3:08:15upgrade to premium.
3:08:18and it will show me what my current plan
3:08:20is and then I can
3:08:22>> change plans.
3:08:22>> Yeah, at the moment if you want to put
3:08:24someone from free to paid inside of the
3:08:26same community, you have to kick them
3:08:27out and get then get them back in. But
3:08:29this will mean that people can go from
3:08:31free to paid in one community without
3:08:32any weird leaving and rejoining.
3:08:34>> This is a generous tier too if you look
3:08:37at the benefits.
3:08:38>> Cooked breakfast. I will pay your
3:08:41mortgage. I will do anything you want.
3:08:44Um, and then there's the calendar.
3:08:47>> Yeah.
3:08:48>> So,
3:08:52>> it would convert. Don't mock it.
3:08:54>> Wait, wait, wait. To zoom out, basically
3:08:56you upgrade for a tier and most people
3:08:58will allow that tier to unlock calendar
3:09:01events and courses.
3:09:03>> Yes.
3:09:04>> Okay. So then here when you're like
3:09:06adding a calendar event,
3:09:09uh not only will you be able to do it on
3:09:11school school native live streaming, but
3:09:14then down here access, you can make it
3:09:16for all members, members at a level or
3:09:19members on a tier. And you could select
3:09:21you could click this and then select the
3:09:22tier or members that are in a course.
3:09:25>> Yep.
3:09:26>> Previously, we could do it through
3:09:27courses, but that seemed kind of messy,
3:09:29honestly.
3:09:30>> Yeah,
3:09:30>> I can imagine most people are just going
3:09:32to gate things by tier. Yes.
3:09:34>> Like, hey, this event on the calendar
3:09:37and these courses, they're available to
3:09:39premium tier. Yep.
3:09:40>> Right.
3:09:41>> Makes sense. Um, and then what would it
3:09:44look like on the calendar for people
3:09:46that aren't on the uh premium tier?
3:09:51Well, they'll still see it on the
3:09:52calendar, which is nice. But when they
3:09:54click it, it will pop open like this.
3:09:56Zoom link unlocks with premium and or
3:09:59school call link. Yep.
3:10:01>> And then upgrade to premium. Nice.
3:10:03>> They click that and then they see the
3:10:04same screen again.
3:10:06>> Let's go.
3:10:08>> Um, so this gives you multiple paths to
3:10:12get your free members to upgrade to
3:10:14premium or VIP. Or if you have a lower
3:10:17tier, like let's say it's standard
3:10:19premium VIP,
3:10:21>> it gives you a path to get PE, you could
3:10:24start lower ticket and get people to
3:10:27>> uh ascend up,
3:10:29>> right?
3:10:30>> So cool. So, this really changes the
3:10:32game on school, honestly.
3:10:35And yeah, that's what it it looks like
3:10:39basically.
3:10:40>> It's pretty cool cuz we just introduced
3:10:42our first tier and saw how valuable that
3:10:45can be and like pretty quickly everyone
3:10:48on school will be able to do the same
3:10:49thing.
3:10:50>> Yep.
3:10:52Then
3:10:54one time,
3:10:56>> so you can do this, too. So, here's this
3:10:59guy Eddie Abu who's like a professional
3:11:02weightlifter and he just charges 397
3:11:06bucks one time.
3:11:07>> Yep. A lot of high ticket guys charge
3:11:10one time.
3:11:11>> Yep. Nothing wrong with doing this. I
3:11:14mean, I will say most people on school
3:11:15run memberships which are like recurring
3:11:17revenue subscription.
3:11:19>> Yep.
3:11:19>> Right. Um but this is an option too.
3:11:22>> Yep. Or this might be good for like
3:11:24popup kind of events. Like let's say
3:11:26you're doing just
3:11:28this little popup community. It's a
3:11:30one-off kind of thing. Hey, join this
3:11:32thing for 100 bucks. We'll do this this
3:11:33stuff. And then
3:11:34>> it's like a challenge or a cohort or
3:11:36something.
3:11:37>> Yeah. Um or you might just be selling a
3:11:40course honestly, but moving it onto
3:11:42school instead of on some other platform
3:11:44and you just want to charge a onetime
3:11:45price. Yeah.
3:11:47>> Um so those are the main models. You've
3:11:50got free subscription which is a single
3:11:53price which can be monthly or annual or
3:11:56both. Premium which is one free tier and
3:12:00up to two paid or tiers which is three
3:12:03paid or two to three paid.
3:12:04>> Let's go.
3:12:05>> And one time. So those are the the
3:12:08business models.
3:12:09>> Very cool.
3:12:10>> And on school you can also create a
3:12:14custom combination of any of these.
3:12:17>> Yep. So, like we said earlier, you can
3:12:19have two groups or many groups. So, you
3:12:22could have a free group, but then you
3:12:23could also have a paid group. Then you
3:12:24could have an even more expensive paid
3:12:26group.
3:12:26you could have 200 groups if you
3:12:28wanted.
3:12:29>> Some people have a lot of groups.
3:12:31>> Um,
3:12:33so you can do that or you can also use
3:12:37courses, right? Because with courses, if
3:12:40I go to the classroom,
3:12:42you can charge for a course.
3:12:44>> Yep.
3:12:45>> Right. Um, so you could have a free
3:12:47group with just one-time purchases
3:12:49inside. Yes. Right.
3:12:51>> Or you could have a one-time purchase
3:12:54group with some one-time purchase
3:12:56courses.
3:12:57>> Or you could have a subscription group
3:12:58with some one-time purchase courses.
3:13:01Or you could have a tears group with
3:13:03some one time like you can literally do
3:13:06anything you want.
3:13:07>> Yes.
3:13:08>> That doesn't mean you should.
3:13:09>> Yeah. Most people just do subscription
3:13:12>> and then soon with the option of premium
3:13:14and tiers, I imagine people will be
3:13:16doing premium tiers and free.
3:13:18>> That's like what most people will do.
3:13:21>> Yeah, I would highly recommend just
3:13:23keeping your model simple.
3:13:25>> Yeah, you probably just broke some
3:13:26people's minds right there.
3:13:27>> Well, I'm just saying that you can do
3:13:28whatever you want.
3:13:29>> You can't do whatever you want. Yeah.
3:13:30>> Yeah. Including like ruining your life.
3:13:36Um free trials. You can also layer those
3:13:40in. So you could have, you know, a you
3:13:43could have a subscription
3:13:45group. If I go to pricing,
3:13:48um, and you could have a free trial as
3:13:50well, right?
3:13:51>> Um, free trials are very common
3:13:54actually, and a lot of people use them
3:13:56cuz let's say you've just got, let's say
3:13:58you're using the subscription model and
3:14:01your group is 50 bucks a month. pretty
3:14:04simple, clean, but then you're not
3:14:07getting as many people join as you want.
3:14:09So, you're like, "Oh, what if I gave
3:14:10them a 7-day free trial?"
3:14:11>> Yep.
3:14:12>> This can work. I would highly recommend
3:14:14free trials if you want more people to
3:14:18join.
3:14:18>> Mhm.
3:14:20>> However, if you don't need more people
3:14:22to join, you don't need to do free
3:14:24trials.
3:14:24>> Yeah. Yeah. Yeah.
3:14:25>> Right. So, and some people try them and
3:14:29they're like revolutionary for like
3:14:31their their business. They turn on free
3:14:33trials, way more people join, they make
3:14:35way more money, right?
3:14:36>> Other people turn it on,
3:14:39>> their landing page conversion rate
3:14:41doubles,
3:14:42>> but their free trial conversion rate is
3:14:45like 50%.
3:14:46>> So, they're actually just making the
3:14:48same amount of money.
3:14:50>> Yeah.
3:14:50>> But they're cycling more people through
3:14:52the community.
3:14:53>> Yep.
3:14:54>> I do know, and this is an interesting
3:14:56thing, too, is like churn does seem to
3:14:58be lower on free trials for obvious
3:15:00reasons because the right people join.
3:15:02>> Yeah. That makes sense.
3:15:03>> But one of the trade-offs is that if you
3:15:05have quite a strong community culture,
3:15:07getting a lot of new people in can
3:15:08sometimes ruin the like Airbnb community
3:15:12feel, which is like no owners, only
3:15:15people passing through. And so you the
3:15:18me existing members don't know who they
3:15:19should be friends with because they
3:15:20don't know if they'll be here tomorrow.
3:15:22Right.
3:15:22>> That makes sense.
3:15:23>> Yeah. Um and then you can also do
3:15:26annual. I will say most people just have
3:15:30a subscription price and they have a
3:15:32monthly and annual option. That's
3:15:33probably the most common.
3:15:34>> Yep.
3:15:35>> Um Yeah.
3:15:36>> Well, free I guess is the most common
3:15:38but most
3:15:39>> of paid I'm talking about. Yeah. Cool.
3:15:41>> So business models that's that
3:15:44>> you can do anything and if you're
3:15:45listening to this and you're feeling
3:15:46stressed and overwhelmed because there's
3:15:48a lot of options. These are some stages
3:15:50of evolution that we recommend.
3:15:51>> This is what tends to happen. So people
3:15:54start free.
3:15:55>> Yes.
3:15:57and you're trying to figure it out.
3:15:59>> What are you trying to figure out? Well,
3:16:00what you're doing. Yep.
3:16:02>> Like, what is my group about?
3:16:04>> I saw a dude's group the other day and
3:16:05it was called I don't know what I'm
3:16:07doing, right? So, like
3:16:10that. We should really figure that out.
3:16:12>> You kind of kind of need that one
3:16:14figured out.
3:16:14>> Um then, so you're trying to figure out,
3:16:17hey, what the hell is this thing that
3:16:19I'm building?
3:16:19>> Yep.
3:16:20>> And who is it for? Why should someone
3:16:22join? And then you're trying to grow it
3:16:24like in the beginning you a lot of
3:16:26people are just stoked to get someone to
3:16:29join for free.
3:16:30>> Yep.
3:16:30>> That's actually a good milestone.
3:16:32>> Yeah.
3:16:32>> And then getting them to engage. Once
3:16:34you get them to join, will they like
3:16:36engage with your content? Say something.
3:16:39>> Yep.
3:16:40>> And then do they come back?
3:16:43>> Like do they come back tomorrow or like
3:16:45in a week or whatever?
3:16:46>> Yes. Once you achieve these things like
3:16:48you know what you're doing, you're able
3:16:50to get members, people are engaging,
3:16:52people are coming back.
3:16:53>> Y
3:16:54>> you have like the start of like
3:16:58>> well you've got like product market fit
3:17:00in a way. Now it's just like are people
3:17:02willing to pay money
3:17:04>> for something in here. Yep.
3:17:05>> Right. But this has to come first unless
3:17:08you are already established and you have
3:17:10an audience and you already know people
3:17:11are going to pay money.
3:17:12>> Yes.
3:17:13>> Yeah. So if you don't know, start free.
3:17:15And if you can just get a bunch of
3:17:17people together about a topic, then
3:17:19monetization becomes so much more simple
3:17:21because they'll literally tell you what
3:17:22they want.
3:17:22>> They'll tell you what they want. Yeah.
3:17:25>> Then with then I imagine people are
3:17:28going to go to premium next.
3:17:29>> Yep.
3:17:30>> And
3:17:32at this stage, you want to figure out
3:17:33what people will pay for and then you
3:17:35want to add a paid tier.
3:17:36>> Yes.
3:17:37>> So
3:17:39we've seen people start with a free
3:17:40group. they figure out what people want
3:17:42and then they create another group and
3:17:43they make it paid, right? But with tiers
3:17:47and premium, you won't need to do that
3:17:48extra group, right? You could just do it
3:17:50in the same one.
3:17:51>> Um, and then you can put those benefits
3:17:53on the paid tier.
3:17:55>> Mhm.
3:17:56>> And that way you still keep your free
3:17:59conversion rate, which is like, you
3:18:01know, 20% plus
3:18:03>> and then you still get your paid. So
3:18:04it's the best of both worlds.
3:18:06>> Yes.
3:18:06>> And there is some nice synergy between
3:18:08the two.
3:18:09>> Mhm.
3:18:09>> Yeah. And that's probably better than
3:18:11just flipping your free group to a paid
3:18:13group because then you lose your flow
3:18:16that's coming through the free group.
3:18:17>> Yeah.
3:18:17>> But you can do that if you want to as
3:18:19well.
3:18:20>> Yep. Then subscription. And this is when
3:18:23you don't want any free members. You
3:18:25only want paid.
3:18:26>> Y. So some people if they've like let's
3:18:28say you've got a million person audience
3:18:30or a huge audience even a 100,000
3:18:32200,000 person audience you'll probably
3:18:34just go straight to subscription charge
3:18:37a price send people straight there and
3:18:39they'll buy and
3:18:40>> yeah fine
3:18:41>> your like YouTube channel is kind of
3:18:43like your free group that's the thing
3:18:45that you're using to warm people up get
3:18:47people to know you and you can go
3:18:48straight to paid if you want to
3:18:50>> yeah and sometimes when you know when
3:18:53you get bigger and more established you
3:18:55actually have the problem of too many
3:18:57members,
3:18:58>> too many people are trying to join my
3:19:00community, which seems like a luxury to
3:19:02a lot of people, but it happens
3:19:04eventually. So, that's when you might
3:19:05just go subscription, like you don't
3:19:08have a free option, right?
3:19:10>> Um, and then there's tiers, which is you
3:19:14have a ladder of three membership
3:19:16options.
3:19:18>> And I forget if I've got a like this one
3:19:20could be, what's a good example of this?
3:19:23So I could say like this could be 9.9 99
3:19:27and then let's say this is 999,
3:19:29>> right?
3:19:30>> And this wouldn't say free, it would say
3:19:32like standard.
3:19:33>> Yes.
3:19:34>> And so here you would
3:19:38you would have some set up like this
3:19:40where people might get I think Samuel
3:19:42Herp's a great example of this actually.
3:19:44>> Yeah. Yeah.
3:19:45>> He actually has a free group.
3:19:47>> This is Samuel Her Sam's Art School. I
3:19:50don't have a link but people can find
3:19:51it. Um then
3:19:55so he has a free group. Then he has a
3:19:56low ticket group which is like 10 bucks.
3:19:59>> Yeah.
3:20:00>> And then he also does one-on-one
3:20:02coaching which is about a grand a month.
3:20:03>> Yep.
3:20:04>> And he gets on Zoom with people and he
3:20:07actually coaches them how to paint.
3:20:10>> Yes.
3:20:10>> Like he's like you know I don't know
3:20:12what he says
3:20:14like point paint point paint there or
3:20:16paint there or whatever. Um, and so, you
3:20:20know, he could achieve all of this in
3:20:22one, which would be pretty cool.
3:20:24>> Yes.
3:20:24>> Yeah. And so these are the stages of
3:20:28evolution we tend to see.
3:20:31>> Yep. One thing I will say though is that
3:20:33it's hard enough to just get one tier or
3:20:35one price working well. Don't feel like
3:20:38you have to go from zero to three tiers
3:20:39straight away. Like even school was just
3:20:42$99.
3:20:43>> It's hard enough to figure out what the
3:20:44you're doing, honestly. Yeah. Like
3:20:46that even took me a while like
3:20:49>> um like figuring out what you're doing
3:20:52>> and get like where do I get members
3:20:54from? How do I get them to join? How do
3:20:56I get them to say something?
3:20:58>> Yes.
3:20:58>> That's most people's first step.
3:21:00>> Yes.
3:21:00>> And that's a big one. Yes.
3:21:02>> And it all starts there. Then we'll your
3:21:05paid tier will come.
3:21:06>> Yes.
3:21:07>> And don't even worry about the other
3:21:08ones.
3:21:08>> Yes. Just start with one.
3:21:10>> Yeah. Unless you're more advanced and
3:21:12you're ready to go straight there. Yeah.
3:21:14So now people might be wondering, well,
3:21:17okay, cool. What should I sell?
3:21:20Well, what do people want? And you might
3:21:23be wondering, how do I know that? Um,
3:21:26well, if you have a community and you've
3:21:29figured out what you're doing and people
3:21:31are showing up and talking, it should be
3:21:33pretty damn obvious.
3:21:34>> Yeah. Listen to them, read the
3:21:35community, speak with them, you'll
3:21:37figure it out.
3:21:38>> Yeah. If you show up daily and hang out
3:21:40with this group of people and give it
3:21:42some time, it will be obvious.
3:21:44>> Yep.
3:21:45>> If it's not obvious, you're probably not
3:21:46doing that.
3:21:48>> Yeah. And then you can also get ideas by
3:21:51looking at what other people are
3:21:52selling.
3:21:53>> This could be in your particular market.
3:21:55>> Mhm.
3:21:56>> Like hobbies or music or whatever. But
3:21:58you can also look at other markets.
3:22:01>> Looking at other markets is really a
3:22:03good idea, honestly.
3:22:04>> And like stealing the insights and
3:22:05bringing them to your market.
3:22:07>> Well, yeah. just like, hey, look at
3:22:08these kinds of benefits that people are
3:22:11offering in finance and no one's doing
3:22:13that in music. What would happen if I
3:22:14did that in music?
3:22:16>> It's like a gap.
3:22:17>> Yeah. Well, it's just,
3:22:18>> you know, sometimes people get into like
3:22:20a little bubble or echo chamber and
3:22:22everyone in music is doing the same
3:22:24thing, but you can get these
3:22:26breakthroughs by looking at other other
3:22:27categories.
3:22:28>> That's good.
3:22:29>> Yeah. Um, and what we've seen is paid
3:22:32memberships typically include a
3:22:34combination of these things. So there's
3:22:37community and this is like an exclusive
3:22:40club or membership like hey if you uh
3:22:42pay n bucks a month you get access to
3:22:45this club basically.
3:22:46>> Yep. Higher quality than elsewhere.
3:22:48>> Yeah. And this alone is like can be a
3:22:53reason for joining a paid thing.
3:22:54>> Yeah. Some people have no courses and no
3:22:57calls just the community.
3:22:59>> Yeah. They only have that.
3:23:00>> Yep.
3:23:01>> Yep. And then courses. So, this is like
3:23:04tutorials that share how to achieve a
3:23:06transformation or something
3:23:08>> like how to play this slayer song or how
3:23:11to paint this mullet um whatever. Then
3:23:17calls and this is like calendar events.
3:23:20This could be to like hang out as a
3:23:23group and meet other people. It could be
3:23:25a Q&A session with the creator or maybe
3:23:29the
3:23:30>> maybe the group owner has arranged for
3:23:32some expert to come in.
3:23:33>> Yep.
3:23:34>> Right. That's common too. And everyone
3:23:36gets to ask the expert questions and
3:23:38they record it and stuff.
3:23:40>> Um
3:23:42it could also just be some fun hangout
3:23:44call. Honestly,
3:23:45>> drink some beers.
3:23:45>> I'm waiting for someone to do a happy
3:23:47hour call on school. That would be
3:23:49pretty fun.
3:23:49>> Yeah.
3:23:50um or access
3:23:54to
3:23:56>> experts or other amazing people. Yes. Or
3:24:00something else. Um I don't know what
3:24:04though.
3:24:08Then events. So this could be virtual or
3:24:12in person. Um, you could have a special
3:24:15event like you could show up and watch
3:24:18someone
3:24:19do something.
3:24:21>> What is happening this episode?
3:24:24>> Yeah, my example wasn't very good.
3:24:27>> You could have a mastermind. You could
3:24:29hang out and play football.
3:24:31>> Yep. Um,
3:24:34could be what's an example of a virtual
3:24:36event.
3:24:37>> Well, like some game that you play
3:24:40together.
3:24:40>> For doing some of these right now. They
3:24:42call like workshops or something like
3:24:43that.
3:24:43>> Yeah. He has like a presentation that
3:24:45you run people through.
3:24:46>> Yeah. He like teaches people for a few
3:24:48hours like here's how to solve this
3:24:50problem or here's how to do this.
3:24:52>> Yeah. People even call up and you can
3:24:54speak with them back and forth.
3:24:55>> Yeah. Or it could be inerson events.
3:24:58>> Yes.
3:24:58>> This is very common too. Like this could
3:25:01be really cool if you put this on like
3:25:03your VIP tier.
3:25:04>> Oh, inerson meetups.
3:25:06>> Yeah. Like once every 90 days you might
3:25:08get these VIPs together in person.
3:25:11People pay a lot of money for meetups.
3:25:13>> That that really differentiates a high
3:25:15tier. It's like, oh, I'll get to hang
3:25:17out with these people get to do
3:25:19something.
3:25:19>> Yep. And you can get pictures there and
3:25:21it feels real instead of just online.
3:25:24>> Um services.
3:25:26>> Yeah, this is a big one. A lot of people
3:25:28when they get started, if you're not
3:25:30able to sell like co like a course or
3:25:33something cuz a lot of people are
3:25:35experts when they create a course, you
3:25:36can just do work for people inside of
3:25:38the community. Like if you have a
3:25:40YouTube group, you can make thumbnails
3:25:42for people. Or if you have a knitting
3:25:44group, you could knit things for people.
3:25:46>> Yeah. This a lot easier to sell.
3:25:48>> This is common like with Samuel Herp,
3:25:50the Samuel Herps art school example,
3:25:53>> his high tier, which is like a,000
3:25:55bucks, he teach he literally gets on
3:25:57Zoom and shows you how to paint.
3:25:58>> Or you can pay 11 bucks and look at
3:26:00videos of him telling you how to paint.
3:26:02>> Yes.
3:26:02>> Like it's it's a it's a coaching or
3:26:06>> Yeah.
3:26:07>> It's not quite done for you. He's not
3:26:08painting your painting. But
3:26:10>> yes,
3:26:11>> um
3:26:11>> although he could literally sell
3:26:13paintings and that is done for you.
3:26:15>> Yes.
3:26:16>> Like if people are in your group and
3:26:17they're doing something and they're
3:26:18struggling with that thing, they're not
3:26:20very good at doing that thing, you could
3:26:21just do it for them and charge for that.
3:26:22>> Yep. And that's very common actually. So
3:26:24like
3:26:25>> some people have training on how to run
3:26:27like ads like Facebook ads, but then
3:26:29there's a higher tier where it's like
3:26:31I'll do it for you or my team will make
3:26:33your video thumbnails or whatever. My
3:26:36team will actually clip your videos into
3:26:38shorts.
3:26:38>> Yes.
3:26:39>> Or we can teach you how to clip it into
3:26:41shorts.
3:26:41>> And when you're getting started, it's
3:26:42easier to do it than it is to teach it.
3:26:44People will pay you with less
3:26:46credibility to do the thing than to
3:26:48teach the thing.
3:26:49>> Yeah. Cuz often people that have the
3:26:50money, they're just like, "Oh, screw
3:26:52this. I'm not going to watch this video.
3:26:54Can I just get you to do it?"
3:26:55>> Yeah.
3:26:56>> Um, so yeah, you can come up with a nice
3:26:58kind of balance. You could just have you
3:27:01could have like free training which
3:27:03covers the basics, a paid tier that's
3:27:05lower ticket which shows you how to do
3:27:07it and then a higher one which is like
3:27:09I'll do it for you.
3:27:10>> Yes.
3:27:11>> Yeah. Um and then exclusivity.
3:27:14So, you know, you could get exclusive
3:27:17merch drops if you're on the paid tier.
3:27:20>> Um I've seen this with musician
3:27:22communities and music communities. It's
3:27:24like, hey, if you're in our membership,
3:27:26like you
3:27:28get access to exclusive merch. So, this
3:27:31isn't on our normal merch store. Like,
3:27:33you get access to this exclusive stuff.
3:27:35>> Y
3:27:36>> it might be physical products, too.
3:27:38>> Mhm.
3:27:38>> And concert tickets. So you get like you
3:27:42might get your concert tickets included
3:27:44or you might get first
3:27:46>> they you might be able to buy them days
3:27:48before others can to make sure you get
3:27:50it or you might get a discount or maybe
3:27:52it's a you get to sit in a separate part
3:27:54or something, right?
3:27:56>> Um these
3:27:57>> paid memberships typically include a
3:27:59combination of these things. You do not
3:28:01need all of them.
3:28:03Um again
3:28:06like we're trying to show you everything
3:28:08you can do. That doesn't mean you should
3:28:09do everything.
3:28:10>> Yes.
3:28:10>> Like just start with free and see what
3:28:14people want and then just give them
3:28:16that. Don't give them more than that.
3:28:18>> Mhm.
3:28:18>> Because you want them to pull it from
3:28:20you instead of you overwhelming them
3:28:22with they don't need.
3:28:24>> That way you'll end up with a really
3:28:25nice thing.
3:28:27>> Mhm.
3:28:28>> Yeah. Um and they will pull it from you
3:28:31if you're sparing in what you give to
3:28:33them. Yeah.
3:28:35But if you if you don't let them pull it
3:28:37from you and you just give them a whole
3:28:39bunch of you won't actually know
3:28:40what they like and don't like.
3:28:41>> Yes. And it's way harder to remove
3:28:43things
3:28:43>> and then you'll just keep adding. Yeah.
3:28:45>> Trying to fix the problem
3:28:46>> and then you get a migraine.
3:28:47>> Well, then it will just suck. Yeah. Um,
3:28:51so how much should you charge?
3:28:55Well, we can tell you that the average
3:28:57price for memberships on school
3:28:59platformwide is about 50 bucks a month,
3:29:02>> right?
3:29:03But some people are charging like 4,000
3:29:05a month. Some are charging $1 a month.
3:29:08>> Yeah.
3:29:08>> Um, you know, so that that's
3:29:13interesting. Then generally higher price
3:29:17equals lower conversion rate on the
3:29:18about page
3:29:20>> and higher churn,
3:29:21>> but not always.
3:29:24>> So like luxury communities, the higher
3:29:26the price. Well, I've seen, you know,
3:29:28$100 communities have
3:29:31>> better conversion rates than $10
3:29:33communities.
3:29:34>> Yes.
3:29:34>> And I've seen them have churn that's
3:29:36better than a $10 community. So, just
3:29:39cuz your price is a h 100red bucks a
3:29:40month
3:29:41>> and someone else is 10 doesn't mean your
3:29:44like their conversion rate will be
3:29:45better.
3:29:46>> Yep.
3:29:46>> But in general, we see this trend,
3:29:49right?
3:29:50>> Um
3:29:52>> Yeah. Because you know, like think about
3:29:54it. If you're getting this bill every
3:29:56month for like a grand,
3:29:58>> you're going to notice that.
3:29:59>> Yeah.
3:30:00>> And then whereas if it's like 10 bucks,
3:30:03Yeah.
3:30:04>> makes sense.
3:30:04>> Screw it.
3:30:07>> Um look at what other people are
3:30:10charging in your market.
3:30:11>> Yeah. And you can go to the school games
3:30:13and then click all time and you can see
3:30:15what the top earners in your category
3:30:17are earning.
3:30:19>> Yeah. There's a few things you could
3:30:21probably do if you went to like You
3:30:24could go and have a look at discovery.
3:30:26So you click this, you click discover,
3:30:28browse around here, like look at what
3:30:30people are doing in different
3:30:31categories.
3:30:31>> Yep.
3:30:32>> You can see what kind of things pe what
3:30:34kind of benefits people are uh offering
3:30:37on their about pages, right?
3:30:40>> Um
3:30:41then there's also within schoolers, you
3:30:44can go to the games, which is what Kirby
3:30:46was talking about, and you can look at
3:30:47the leaderboards.
3:30:48>> Mhm. And you can see the highest earners
3:30:51in different categories. And you can
3:30:53look at quarterly or you can look at all
3:30:55time.
3:30:55>> Yes.
3:30:56>> And get an idea of what people are
3:30:58offering. Like here's someone doing dog
3:31:01training, which is pretty cool.
3:31:03>> And I think the top earner, if you
3:31:05scroll down, is $97 a month, but there's
3:31:08also people in the top five earners that
3:31:10are like $30 a month, but there's also
3:31:12people that are like six grand. So
3:31:14there's a huge variety. You can make any
3:31:16price work. Yeah. Yeah. The number one
3:31:20and the number two. This guy's a 100
3:31:22bucks. He's making 330 grand. This guy's
3:31:25a,000 bucks. He's making 300 grand.
3:31:27>> Yep.
3:31:28>> 10 times.
3:31:29>> Nick's 200. School of Hard Knocks is
3:31:31like 50. And then course is like six
3:31:34grand or something.
3:31:34>> 29.
3:31:35>> Yeah. So there's a huge variety. All
3:31:37crushing.
3:31:40>> Yep. And then you also want to think
3:31:42like how do you want to be positioned in
3:31:44the market? If you look at what
3:31:45everyone's offering,
3:31:46>> you could be the cheapest.
3:31:48>> You could be the same or you could be
3:31:50luxury, like the Gucci community,
3:31:53basically.
3:31:54>> Yep.
3:31:54>> Um, and then what feels fair? Like if
3:31:58you just sit down and just feel it.
3:32:02>> Y
3:32:03>> like I'm not even joking. This is like
3:32:04how do you come up with a price?
3:32:06Sometimes you just sit down. You're
3:32:07like,
3:32:07>> "Oh yeah,
3:32:09>> you have to guess. You just have to pick
3:32:11something."
3:32:11>> Well, you just feel it basically. I
3:32:13think
3:32:15>> it's been a weird
3:32:15>> If I told you a h 100red bucks for a
3:32:17sandwich, does that feel fair?
3:32:19>> No.
3:32:19>> Exactly. So, you know, you can feel it
3:32:22out a bit. 10 bucks. Yeah, probably
3:32:25normal. 20 bucks luxury.
3:32:27>> Ooh, luxury sandwich. I'm hungry.
3:32:29>> But 100 bucks.
3:32:30>> Oh, no.
3:32:31>> Yeah,
3:32:31>> come on now. Don't be silly.
3:32:34>> It depends, I guess. What's in that
3:32:36sandwich? Um,
3:32:37>> some gold flakes.
3:32:40>> I I don't know.
3:32:42Um, so you can start low and build up
3:32:45over time.
3:32:46>> A lot of people do this.
3:32:48>> The worst thing that can happen here is
3:32:49too many people join your community and
3:32:51you make more money than you thought you
3:32:53were going to make and then you just
3:32:54increase the price.
3:32:55>> Yep.
3:32:56>> And you've got a lot of members. You're
3:32:57making money.
3:32:58>> You ended up with the higher price and
3:33:01all of your legacy members will love
3:33:03you.
3:33:03>> They love you
3:33:04>> because they got a sick deal.
3:33:05>> And when they go to cancel, we have a
3:33:07popup that says if you leave now and
3:33:09rejoin, you'll have to pay a lot more.
3:33:10So churn is lower.
3:33:12>> Yeah, they're less likely to cancel now
3:33:14because we automatically grandfather
3:33:16everyone. So this is a good topic to
3:33:18cover. It's like if your price is 10
3:33:20bucks and then you raise it to 100
3:33:22bucks. Everyone that was paying 10 will
3:33:24continue to pay 10.
3:33:25>> Yes.
3:33:25>> Right.
3:33:26>> They're way less likely to cancel
3:33:28because they know if they want to join
3:33:30again, they got to pay 100.
3:33:31>> Yes.
3:33:32>> So that's good for churn.
3:33:33>> Yep.
3:33:33>> It also is just rewarding like your
3:33:35loyal founding members.
3:33:37>> Yep. Um
3:33:38>> this is an elite strategy.
3:33:40>> Yeah. And then with this new tiers
3:33:43feature um it also gives people the
3:33:47option like let's say you started free
3:33:50and then you moved to paid, it will give
3:33:51them the option to actually move up to a
3:33:54paid
3:33:55>> Mhm.
3:33:56>> like uh tier without having to leave the
3:33:58group and come back again. And also if
3:34:00you started on 10 bucks but now you're
3:34:02100 bucks and you want to eventually
3:34:03move your 10 to your 100
3:34:05>> with this t feature now they'll be able
3:34:07to
3:34:08>> which is
3:34:09>> like really like actually a huge deal
3:34:11for everyone that's been using school
3:34:13cuz right now they had to leave and join
3:34:15again
3:34:16>> now they'll just be able to click change
3:34:17plan and upgrade. Yeah.
3:34:20>> And then another thing just do the math
3:34:23like how much do you need to make? Like
3:34:26I don't know what your goals or
3:34:27aspirations are with your school, but
3:34:30let's say you want to go full-time, your
3:34:32job pays you like um I don't know 100
3:34:35grand a year or something. Then if you
3:34:38want to replace your income, well, you
3:34:40know, if you have a 100 people paying
3:34:42you 100 bucks a month, that's like 10
3:34:43grand a month.
3:34:44>> Yep.
3:34:45>> That some easy math.
3:34:47>> Yep.
3:34:48>> Right. And then if your conversion rate
3:34:49on your about page is like 2% or
3:34:51whatever, now you can figure out how
3:34:53many people need to visit that. Yep.
3:34:55>> To hit these numbers and then you need
3:34:58to factor in things like churn and stuff
3:35:00too. But that's what this next module
3:35:02is.
3:35:03>> Oh, the open loop. Wow, that was
3:35:06advanced.
3:35:08>> Yep. Thank you.
3:35:11Um, so yeah, that's it for this module.
3:35:16We'll see you in the next one.
Reducing churn (retention)
3:35:18>> See you.
3:35:19>> Reducing churn.
3:35:22And the key with churn, I think, is to
3:35:25think of it as a leaky bucket, right?
3:35:28And so basically,
3:35:30just imagine your community like this if
3:35:32you're trying to grow. So you've got
3:35:35like a tap coming in. This is new
3:35:36members, right? And then you have your
3:35:40MR, which is monthly recurring revenue,
3:35:43your income level, and that's like the
3:35:45level of water in the bucket. And then
3:35:47you've got churned members, which are
3:35:49the members that are cancelling and
3:35:51leaving, right?
3:35:52>> Yep.
3:35:52>> And so churn is like having a leaky
3:35:56bucket. The higher your churn, the more
3:35:58leak leaks you have, the bigger the
3:36:01holes, right? And so if you're trying to
3:36:03fill up your bucket, which is like
3:36:05filling up your MR,
3:36:07there's really like two things you can
3:36:09do. You can like plug the holes or just
3:36:11pour more water in.
3:36:13>> Yep. Um, both work, but
3:36:17it really is hard to grow big when you
3:36:21have a lot of churn because you just
3:36:23need more and more traffic, more and
3:36:25more members all the time. And it
3:36:28eventually like catches up with you
3:36:31honestly. And so I'm going to show you
3:36:34examples of a group that's like growing,
3:36:38which is more new members than churned.
3:36:41And so here is a group that is growing,
3:36:46right? You can see their MR is going up
3:36:48month over month. Now the red bar is the
3:36:52red thing there that's churn, right? So
3:36:55that's like members that left and the
3:36:58green bar there is members that joined.
3:37:00>> Mhm.
3:37:01>> And you can see that consistently
3:37:03there's more members joining than
3:37:05leaving.
3:37:06>> Yes.
3:37:06>> Which is why MR is growing up, right?
3:37:10Um, so yeah, and they've got good
3:37:14retention, right? So that's why they're
3:37:15growing. Now, a group that's flat, you
3:37:19know, some people might wonder, hey, I I
3:37:21was growing, but now I'm just flat for
3:37:23multiple months. What's going on? Well,
3:37:26the same new members are probably
3:37:27joining as churned. Now, here's an
3:37:30example of that. So, you can see this
3:37:33group was growing when there was more
3:37:35new than churned, but then they kind of
3:37:38have been flat.
3:37:39>> Mhm. And if you look at the green bar
3:37:40and the red bar, they're basically
3:37:42cancel each other out, right? And so
3:37:46it's just, you know, what they add new
3:37:49is what they also lose. And so they're
3:37:52kind of flat.
3:37:54And then the third one, which is, you
3:37:56know, declining. So that's when MR is
3:37:58going down. And that's when there's less
3:38:00new members than churned each month. And
3:38:03so here you can see, you know,
3:38:07it's going down month over month. And
3:38:09it's because there's more red than
3:38:10green, which means, you know, more
3:38:12people are leaving than joining. And so
3:38:14MRI goes down. Leaky bucker, right?
3:38:16>> Yep.
3:38:17>> So
3:38:19that's how you want to think about
3:38:21churn.
3:38:23So what does good churn look like? You
3:38:25know, if you've got a paid community,
3:38:27you've got MR and you want to know, am I
3:38:29doing good? Am I doing bad? Like
3:38:33how do you know that? So
3:38:35>> there's two ways to look at it. You
3:38:37know, you might hear us refer to it as
3:38:39churn and retention. It's kind of the
3:38:41same thing.
3:38:42>> Yeah. They're opposite to each other.
3:38:44>> Yeah. Basically, you know, if your churn
3:38:47is like 10%, your attention's like 90.
3:38:49>> Mhm.
3:38:50>> Um so, you know, churn is what you keep,
3:38:53churn is what you lose. They're
3:38:55basically the same thing.
3:38:56>> Yeah. Retention is what you keep, churn
3:38:58is what you lose. Um, so average
3:39:01retention platformwide is 80% per month.
3:39:06That means that you could say that's
3:39:09churn of 20, right?
3:39:11>> So that's about average. So if you're
3:39:15above, if you're doing better than this,
3:39:18you're doing good. And if you're doing
3:39:19worse than this, you're not doing as
3:39:20good. So good retention, like some of
3:39:23the best groups, they're 90% plus, which
3:39:25means their churn is 10% or less, right?
3:39:28and bad or not so good um retention is
3:39:3170% or less which means their churn is
3:39:34like around 30%. Right?
3:39:36>> Yep. So if you've got bad retention
3:39:38you'll get a lot of leverage by focusing
3:39:40on increasing your retention. I will say
3:39:43it depends on price. If your price is
3:39:44more expensive you can expect retention
3:39:46to be lower. These are just rough
3:39:48benchmarks.
3:39:49>> Yeah. And you don't need to panic
3:39:50because
3:39:52I've seen many people who have had 70%
3:39:56retention who have got it down to 10% or
3:39:58less.
3:39:59>> Yep.
3:39:59>> And so we're going to show you exactly
3:40:00how you do that. Yeah.
3:40:03So
3:40:05the first thing, and this is honestly so
3:40:07important that, and I swear most people
3:40:09don't understand this, and it's probably
3:40:11one of the most important things you
3:40:13could know about a recurring revenue
3:40:14business, especially one on school. The
3:40:17longer members stay, the less they
3:40:19churn. And we have all the data on this.
3:40:21We've been doing this for years. We've
3:40:23got like millions of people on school.
3:40:25And we've looked at it. And so months
3:40:28one, two, and three are the highest
3:40:30churn months. And you know, average
3:40:33churn for these months is about 20%.
3:40:36Across the platform, right? Month one
3:40:39tends to be high the highest.
3:40:42>> Month two is the second highest and
3:40:43month three is the third highest, right?
3:40:47But then if you can keep a member for 90
3:40:49days, they are unlikely to churn beyond
3:40:53that. So at around like month three or
3:40:56day 90, churn is getting down to 10% or
3:41:01less on average, right?
3:41:04And then what's really cool to see is at
3:41:06month six onwards, churn is down to like
3:41:102% or less.
3:41:11>> That's crazy. So that means platformwide
3:41:14the average of all groups month six the
3:41:18average churn is 2%.
3:41:19>> Yes.
3:41:20>> That's insane.
3:41:22>> Yeah. So the biggest trap I've seen
3:41:24people make is
3:41:27they launch their membership community.
3:41:30They get a whole bunch of people in,
3:41:32then they see their churn for their
3:41:34first month
3:41:35>> and it's high like and they think, "Oh
3:41:37my god,
3:41:39>> like this sucks and I need to I don't
3:41:41know." They panic.
3:41:43>> Yep.
3:41:44>> Everyone's month one churn is high. So
3:41:46like
3:41:47>> you need to just stick it out. So like
3:41:50if your group is only 90 days old, your
3:41:53churn numbers will be inflated.
3:41:55>> Mhm.
3:41:55>> Right. Even if your group if your group
3:41:58isn't six months old, your churn is
3:42:00basically inflated.
3:42:02>> Mhm.
3:42:03>> Because you have no members that have
3:42:04gotten to the, you know, 10% or 2%
3:42:08zones, right?
3:42:10>> Yeah. So, the most important thing with
3:42:13a recurring revenue business, you know,
3:42:15churn is an extremely important thing in
3:42:17a recurring revenue membership business.
3:42:20And the most important thing with churn
3:42:21is time.
3:42:23>> So, the thing about time is you have to
3:42:25be patient. Right.
3:42:26>> Yeah.
3:42:27>> Um, and it's so important to stick with
3:42:30this for a while to truly understand
3:42:32your attention.
3:42:33>> Yep.
3:42:33>> Because if you only do it for one month,
3:42:35your churn is probably going to be 20 or
3:42:3730%. Right?
3:42:39>> But a lot of things are going on there.
3:42:40One is that's kind of normal. You just
3:42:44don't have th those members haven't like
3:42:47matured yet and they haven't gotten to
3:42:48month three, month six.
3:42:50>> Mhm.
3:42:50>> And the other one is is this is brand
3:42:52new. You have not optimized anything.
3:42:54>> Yep.
3:42:55So, you know, that's why I think this is
3:42:57the most important lesson because even
3:42:58before you optimize anything, this is
3:43:01going on anyway. So, you might be
3:43:03panicking and thinking your churn is
3:43:04really high, but it just it's just not
3:43:07it hasn't been enough time.
3:43:09>> So, you might not even need to do
3:43:10anything.
3:43:11>> Yeah. Yeah. Yeah.
3:43:11>> Right.
3:43:12>> Generally, churn decreases as a group
3:43:14gets older because more and more people
3:43:15reach that six month mark. So, your
3:43:17churn decreases even if you don't do
3:43:19anything.
3:43:19>> Yeah. So, if your churn, These are good
3:43:22numbers, right? But these are also
3:43:25really good numbers to keep in mind. Um,
3:43:29but yeah, you don't need to panic in the
3:43:32first few months. I think you need to
3:43:34wait, you know, at least kind of 90
3:43:37days. Unless 100% of people are
3:43:39churning, then you, you know, you've
3:43:40probably got enough signal to react now,
3:43:42right? But if your month one, two, three
3:43:46churn are around 20%, you don't need to
3:43:49panic.
3:43:49>> Mhm.
3:43:50>> Because they might just sort themselves
3:43:51out. Yeah. Yep.
3:43:53>> Now let's say you understand this which
3:43:56is very important. How to reduce churn?
3:44:00So now that you understand it like how
3:44:03do you change it? How do you influence
3:44:06it? Well honestly the best thing you can
3:44:10possibly do which sounds so simple is
3:44:12just to ask the members why they canled.
3:44:15>> Yep. And luckily on school when someone
3:44:17is cancelling you have some time before
3:44:19their membership ends
3:44:21>> where you can reach out to them and ask
3:44:23hey why are you canceling?
3:44:24>> So you can go to your members and you
3:44:26can go to cancelling.
3:44:27>> Declined just means that you know they
3:44:30declined. So they didn't do this
3:44:31intentionally. Um but cancelled. So
3:44:33here's Lily.
3:44:34>> Lily.
3:44:35>> Yeah. Why did you why did you cancel
3:44:37Lily?
3:44:37>> Leaving dollar club.
3:44:39>> I'm heartbroken.
3:44:40>> What a snake.
3:44:42>> Lily's a member of our team by the way.
3:44:46Um,
3:44:46>> so re you could reach out to her and you
3:44:48could ask her.
3:44:48>> Yeah, I could send her a chat and be
3:44:49like, "Hey, Lily, I see you are
3:44:52cancelled."
3:44:53>> Um,
3:44:53>> why?
3:44:54>> Yeah. What? Like, can you please let me
3:44:56know what happened? Um, and yeah, just
3:45:00listen, right? And
3:45:05you know, you don't need to react like a
3:45:07knee-jerk reaction to just one piece of
3:45:09feedback. like collect multiple pieces
3:45:13of feedback and then you can spot like
3:45:16>> patterns, right? The patterns are key
3:45:18cuz any like a one member might cancel
3:45:20just because it wasn't for them and
3:45:21that's fine. You're looking for the
3:45:24person that would have been your ideal
3:45:26customer
3:45:27>> but they cancelled for a reason. If
3:45:30someone wasn't your ideal customer and
3:45:33they canceled, well that's just normal.
3:45:34And then maybe you should adjust your
3:45:36landing your about page kind of copy or
3:45:39whatever or how you're bringing members
3:45:41in, right?
3:45:42>> Yep.
3:45:42>> But if they are your ideal customer and
3:45:44they canceled, well,
3:45:46>> you really want to know why for them.
3:45:47>> Yep. And that's part of the reason why
3:45:49churn in month one is so much higher
3:45:51because some people join and the group
3:45:53just isn't for them, so they leave. And
3:45:56I think that's a big thing. People think
3:45:57that churn is a bad thing. If you see
3:45:59someone leaving, it feels bad. But with
3:46:02these businesses, there will always be
3:46:04churn. It's not that you're doing
3:46:05something wrong necessarily. It's just a
3:46:08part of the business.
3:46:09>> Yeah.
3:46:10And you can even ask members that cancel
3:46:12their trial. Like if you're doing free
3:46:14trials, it's not technically churn if
3:46:17they cancel their trial, but it's kind
3:46:18of the same thing. Like they had an
3:46:21intention to join, but they decided to
3:46:23bail. That's the same kind of feedback,
3:46:26right? Yeah. And then, you know, the
3:46:30opposite to this is ask your best
3:46:32members why they stayed.
3:46:33>> Yep.
3:46:34>> So, you could, you know, look at the
3:46:36members that you're like, "Oh man, I
3:46:37love these members. Like, how can we get
3:46:40more of these members?" Or like, "Why do
3:46:42these members stick for a year or 6
3:46:44months or whatever."
3:46:45>> Mhm.
3:46:45>> You could like look at your members and
3:46:47find the ones that have been in there
3:46:48the longest and talk to them and really
3:46:51start to understand why they stayed,
3:46:53right? And if you spot the same patterns
3:46:55between people that stay and the same
3:46:57patterns between people that leave, now
3:47:00you can start to optimize things a bit.
3:47:03So if everybody is cancelling for the
3:47:05same reason, like can you fix it?
3:47:09So
3:47:11um a good example here I think is
3:47:16price. Sometimes people say it's just
3:47:18too expensive. And two real examples of
3:47:21this is Evelyn and I'll pull this one up
3:47:24and Skate IQ. So I was talking to them
3:47:27at the recent school games
3:47:29and you know Evelyn had started her
3:47:31community at like I don't know 11 bucks
3:47:33or something and then she had her price
3:47:35had crept up to like a hundred bucks
3:47:38and when she when people were canceling
3:47:41their trials and when people were tuning
3:47:43she would ask them and they always said
3:47:44the same thing. It's just too much
3:47:45money.
3:47:46>> Mhm. So she decided to come out with a
3:47:48lower price that was 33, right?
3:47:51>> Mhm.
3:47:52>> So that was her way to lower the barrier
3:47:56of entry into her thing and then she got
3:47:58the features balanced right so that you
3:48:01know the she still gets the 99s but for
3:48:04the people that weren't able to stay and
3:48:07and this worked out really well for her.
3:48:10Um same thing happened with Skate IQ.
3:48:14So they have a skateboarding community
3:48:17and their price was 29 a month, right?
3:48:22And a lot of people were cancelling and
3:48:24they asked them why and it was the
3:48:27price. So they came out with a $9
3:48:29standard.
3:48:31>> Lost benefit.
3:48:32>> I will love you forever.
3:48:36>> Yeah. So
3:48:39you know, and it depends if they're your
3:48:41if they're the people you want too. If
3:48:43they're people that you're not targeting
3:48:44and they're saying it's too expensive,
3:48:46well then that's fine. That's your
3:48:48intention with that. But you know,
3:48:50Evelyn and Skate IQ found that these
3:48:53were their ideal members. They were the
3:48:54members they really wanted, but they
3:48:56were still cancelling due to price. And
3:48:58so they came up with a lower tier. And
3:49:01honestly, this change really unlocked a
3:49:04lot of growth and improved retention
3:49:07significantly for Skate IQ and for Grow
3:49:09with Evelyn. Now
3:49:12the key thing there is they didn't just
3:49:15make a tear cuz they felt like it.
3:49:19They observed truly like a problem. They
3:49:22talked to their members. It was a common
3:49:25pattern and then they responded to that
3:49:27and that's how you make your best
3:49:28improvements and changes. Right?
3:49:30>> Y
3:49:31>> um but you know a lot of people might
3:49:33just say oh this takes up too much time.
3:49:35it's too overwhelming or I don't feel
3:49:38like I can utilize this fully. You know,
3:49:42a lot of the time when people are
3:49:43overwhelmed or they say I don't I can't
3:49:46utilize this fully or I don't have
3:49:47enough time, it means there's too much.
3:49:50>> Mhm.
3:49:50>> And so, you know, a lot a tendency a lot
3:49:52of people have is just to add add
3:49:54because you're giving value. You're
3:49:55giving more.
3:49:56>> Yep.
3:49:57>> That must be perceived as better. But if
3:50:00someone can't use or utilize what you're
3:50:03giving them, they feel bad because
3:50:05they're paying for it and they're not
3:50:06using it and so they feel like it's a
3:50:08waste.
3:50:08>> Yep.
3:50:09>> And they can't keep up. So by doing
3:50:12less, you actually
3:50:15can retain them more.
3:50:16>> Yep.
3:50:17>> Best example of that is the AI Jack one
3:50:20>> where
3:50:21>> his churn went from 30% to 5.2%.
3:50:27>> Yeah, this is a great example. He says
3:50:28it right here.
3:50:29>> You're not deleting enough.
3:50:31>> We took our turn from 30 to 5. So when I
3:50:34was saying before, don't panic when it's
3:50:3530. You can bring it to five or less.
3:50:39Um, apparently I gave some good advice.
3:50:42And
3:50:44basically it was overwhelm equals higher
3:50:46churn. He assumed people would read
3:50:48everything they don't. Simplicity is
3:50:50good. Blah blah blah. He basically
3:50:52deleted lots of stuff. He deleted the
3:50:54stuff that people didn't really care
3:50:55about. and then his retention improved.
3:50:58So by doing less stuff,
3:51:01AI Jack was able to keep more people.
3:51:05Pretty straightforward.
3:51:06>> Yep. A good way to view it is it's not
3:51:08about how much stuff you have, it's how
3:51:10good the stuff you have is.
3:51:12>> Yeah.
3:51:14Yeah. And we did something similar to
3:51:16this with schoolers. There was like we
3:51:18were posting a lot like Kirby would post
3:51:20something and I would post something and
3:51:21there was multiple posts and I could
3:51:23tell like you know whenever a owner
3:51:26admin posts it like notifies everyone
3:51:29and if people are like getting too many
3:51:30notifications for the owner and it's
3:51:32like too much.
3:51:33>> Yep.
3:51:34>> They feel overwhelmed and they churn.
3:51:36And so now we only do like one post a
3:51:39week
3:51:40>> and we try to just roll everything up in
3:51:42one thing which is what we're doing
3:51:44right now. one call a week, one
3:51:45recording a week, one post a week, and
3:51:47it's all the same thing. And it we were
3:51:50able to bring, you know, churn right
3:51:52down.
3:51:53>> Yeah. People want to feel like they're
3:51:54able to keep up with everything, and as
3:51:56soon as there's too much stuff, they
3:51:57feel like they're not keeping up with
3:51:58it. So, they feel like they're not
3:51:59getting the value, so they churn.
3:52:02>> Yeah. I think a key, one of the key
3:52:04feelings behind retention is like
3:52:07belonging or feeling a part of it,
3:52:10right? You want to feel a part of
3:52:12something, a community, right? And so in
3:52:16order to feel like you're
3:52:18a part of it, you need to be able to
3:52:20keep up. You need to be on the same
3:52:22page. Cuz if you're behind, you'll never
3:52:24feel like you're keeping up. So in order
3:52:26to to have that feeling of belonging,
3:52:29you need to keep up. And in order to
3:52:31keep up because people are busy, you
3:52:32know,
3:52:33>> they've got families, they've got jobs
3:52:34and things,
3:52:36>> it needs to be
3:52:38palatable for them with a smaller amount
3:52:41of time. If you're full-time on this,
3:52:43then you you have a lot of time,
3:52:46>> but your members might not, right?
3:52:48>> Yeah. Your members are not full-time in
3:52:50your group. You are full-time in your
3:52:51group. Your members are not full-time in
3:52:53your group.
3:52:54>> Yeah. Yeah. And so one thing that's you
3:52:57know you want to kind of design for the
3:52:59extremes in a way and that is like
3:53:03you want to think about the person
3:53:04that's got a family that has a job
3:53:06that's super busy, right? Like imagine
3:53:08kids running around, chores and a job
3:53:11and everything and they also want to be
3:53:13a part of your community. They've got
3:53:14barely much time to to invest in your
3:53:17community each week. They should have a
3:53:20way to keep up just from like a a
3:53:23distance. Mhm.
3:53:24>> But then you want to have some depth too
3:53:26so that those hardcore people can be in
3:53:28there like 12 hours a day.
3:53:30>> And that's what I mean by designing for
3:53:31the extremes cuz when you do that you'll
3:53:33get the middle. You'll get everything
3:53:36basically. And so schoolers is like
3:53:38that. You know schoolers you can really
3:53:41>> you can spend all day in there.
3:53:43>> Yeah. You could spend your like your
3:53:44whole life in here. Um but you can also
3:53:46just keep up with 30 minutes a week
3:53:48which is school news, right? one post in
3:53:5130 minutes a week and you have the same
3:53:53understanding as most of the other
3:53:55people in here.
3:53:56>> Yeah. Yeah.
3:53:56>> Right. That was a key thing we did this
3:53:58year.
3:54:00Um
3:54:03and then if people are staying for the
3:54:04same reasons, can you emphasize them?
3:54:07Right? So if people love the calls, how
3:54:10could you get more people onto the
3:54:12calls? or if there's a particular piece
3:54:16of training or insight that people have,
3:54:18how can you get them to
3:54:19>> Yeah.
3:54:20>> You know, and that's the thing when you
3:54:22find the the thing that makes people
3:54:24stick,
3:54:25>> anything that isn't that thing just
3:54:28reduces the chances that they do that
3:54:29thing, right?
3:54:30>> So, if you remove I think I always have
3:54:34thought of like snakes and ladders.
3:54:35You've played that game.
3:54:36>> A ladder is like a good thing and a
3:54:38snake is like a bad thing. M
3:54:40>> if you've got a lot of snakes in your
3:54:41community, like there's a lot of chances
3:54:43someone's going to like churn.
3:54:45>> Yeah.
3:54:45>> Yeah. So,
3:54:46>> that's a good analogy. And then if there
3:54:48is a really long ladder, you want to
3:54:49move it as close to the beginning as
3:54:50humanly possible. So, if everyone loves
3:54:52a specific training or a call that you
3:54:54do, put it into the onboarding as soon
3:54:57as someone joins, let them know about
3:54:58it. Put it earlier on in your course so
3:55:00that everyone gets the value as quickly
3:55:02as possible.
3:55:03>> Yeah. like a, you know, a pinned post at
3:55:06the top of the community can be a great,
3:55:09it's like, you know, they're probably
3:55:10going to see it as one of the first
3:55:11things. Um,
3:55:14yeah, maybe even an auto DM that just
3:55:16tells people like, "Hey, you should
3:55:18check out this thing." Um,
3:55:23yeah, like think about their onboarding
3:55:25experience. Like imagine you don't know
3:55:26anything about this. you just buy like
3:55:28what's the first thing you see and what
3:55:31are you most likely to do as your first
3:55:33couple of actions and are those the
3:55:34things that are probably going to make
3:55:36the person stick right
3:55:38uh yeah so
3:55:42there's that the biggest pattern that
3:55:44we've seen for reducing churn is simply
3:55:47just show up daily and care for your
3:55:50community if you're running a community
3:55:52and they don't feel like you're active
3:55:54in the community they don't feel like
3:55:55you care about them then of of course
3:55:57they won't stay. It's a community and
3:56:00people need to feel cared about in order
3:56:02to be valued in the community.
3:56:05>> Yeah. So I I do think that you should
3:56:08ask your members why they canceled and
3:56:09you should ask them why they stayed
3:56:11because that they will just tell you and
3:56:13that will be the best advice even better
3:56:15than what we say because that will be
3:56:17very specific to your scenario. But we
3:56:19can share some common things that we've
3:56:21observed across all these different
3:56:23communities over the years and just I've
3:56:27actually never seen a case where this
3:56:28doesn't work and it's always present
3:56:31which like Kirby said just show up
3:56:33>> and care show up daily. You know we've
3:56:36got this guy Nick Sar. He did this he
3:56:38was the goat for a while.
3:56:40>> Yeah. He was making 300 grand a month
3:56:42and everyone thought that he had some
3:56:44crazy tactics, some secret tips that got
3:56:46him to such a high level, but he made
3:56:48this post and the summary of this super
3:56:51long post is basically he just showed up
3:56:53every day and helped the people in his
3:56:55community.
3:56:56>> Yeah. And you can see it on his profile,
3:56:58right? He's got the fire.
3:57:00>> Yeah.
3:57:00>> And you can see he's he shows up every
3:57:02damn day. I mean, he's got a
3:57:04better activity chart than mine, right?
3:57:08Um, so yeah, like when the owner cares,
3:57:12the members care because you're setting
3:57:14the standard. You're leading by example,
3:57:17right?
3:57:18>> So that is just that goes without
3:57:22saying. Show up daily and actually care.
3:57:24>> Mhm.
3:57:25>> Um, honestly, everything flows from
3:57:27that.
3:57:28>> Yep.
3:57:29>> We've covered the next.
3:57:30>> Yeah. We said if price is the issue,
3:57:31consider adding a lower tier, reducing
3:57:33overwhelm by deleting things.
3:57:34>> Mhm. weekly call and recording can be
3:57:39huge because you know when you just read
3:57:41text content and you see an image,
3:57:46it doesn't have a whole lot of depth,
3:57:47but once you've been on a call with
3:57:49someone, you now hear their voice.
3:57:51>> Mhm.
3:57:52>> And you interact with them as you would
3:57:54if you kind of saw their face in in
3:57:56person.
3:57:57>> Yeah.
3:57:57>> And so now that that deepens the
3:57:59relationship, it strengthens it. And now
3:58:01when you see that face and name in text
3:58:04form in the community, it has more
3:58:06>> 100%
3:58:07>> meaning, right?
3:58:09>> It also adds a live element to things
3:58:12cuz you know sometimes if someone
3:58:14doesn't people like different formats,
3:58:16some people like to be all in the post
3:58:18and comments. Other people just like to
3:58:21show up live and do that and then
3:58:24honestly we've found most people just
3:58:25like the recordings of the live.
3:58:27>> Yep. Yep. Yep. Yep. Yep.
3:58:28>> Because they're busy, right? and you can
3:58:30catch up.
3:58:31>> Yeah. So many times we've heard people
3:58:33say that they had a weekly call, things
3:58:35were great, then they added all of this
3:58:37crazy other stuff, they added three
3:58:38extra calls a week, they added all this
3:58:40course content and churn went down and
3:58:42then they went back to just the weekly
3:58:44call
3:58:45>> and things went up. Yeah. Yeah.
3:58:48>> Yeah. And so in you know schoolers,
3:58:51we've been through this ourself like the
3:58:53course is super simple. It's just like
3:58:55nine modules. None of them are that
3:58:57long.
3:58:57>> Yep. And then the community always just
3:58:59has like a pin post
3:59:02and there's only one call on the
3:59:04calendar each um each week and then we
3:59:08record it.
3:59:08>> Yeah. And sometimes they're like 20
3:59:09minutes long.
3:59:10>> Yeah.
3:59:13Now this is a this one's really useful.
3:59:16Adding annual option with a discount. So
3:59:20in general when people buy annual they
3:59:23churn less. Not just because they can't
3:59:26turn in their first year, obviously, but
3:59:28even when you factor that in, they still
3:59:31retain more.
3:59:32>> Yeah.
3:59:33>> So, because, you know, it's more of a
3:59:35commitment, right? Um,
3:59:38and one way to kind of think about it is
3:59:39the more like decisions someone has, the
3:59:43higher the odds of them like cancelling.
3:59:44So, like when you charge someone every
3:59:46month, not only could their payment fail
3:59:49or whatever, but it's like a they think,
3:59:51do I want to do it another month? Do but
3:59:52when it's once a year, that's only one.
3:59:54So, in general, the less choices, the
3:59:57higher the retention.
3:59:59And to do that, like I go into my test
4:00:04group here, when you're adding a price,
4:00:07right, you can just have a monthly price
4:00:10or you can have a monthly and annual
4:00:12price.
4:00:14And you know, standard kind of practice
4:00:15is about 17% discount.
4:00:18>> Yep.
4:00:18>> Which is what most software companies
4:00:19do. You know, if it's 10 bucks a month,
4:00:21it's 100 a year. But if you paid
4:00:23monthly, it's 120.
4:00:24>> Mhm.
4:00:25>> Just this alone, you'll find a decent
4:00:28chunk of people opt for the annual and
4:00:30that will help your retention a lot.
4:00:33>> Mhm.
4:00:33>> Just that alone
4:00:35could improve things significantly.
4:00:37>> That helps a lot.
4:00:38>> Just honestly, you do that, you might
4:00:40shave it, it could shave it in half.
4:00:44>> Yeah. And then if you do that, you can
4:00:46make a post announcing that you're doing
4:00:48this.
4:00:48>> Yeah. Like honestly, if your turn's 20,
4:00:50just that like could be could make it 10
4:00:53if people are opting for it, right? Um
4:00:55if no one takes it, it won't have much
4:00:57of an impact. But yeah,
4:00:59and then building culture with
4:01:03one-on-one relationships, connecting
4:01:06people, events, and fun.
4:01:08>> Yeah. So like,
4:01:11you know, this is going more into that
4:01:12feeling of belonging, identity, like
4:01:15I've found my people, I've found my
4:01:16tribe, these are my friends, and and a
4:01:20good feeling. Like when people feel good
4:01:22in a place, they don't want that to go
4:01:24away.
4:01:25>> Mhm.
4:01:26>> And so, you know, the best communities
4:01:28have really strong cultures. They've got
4:01:31friendships and strong relationships.
4:01:33>> Yep. And the best way to do that,
4:01:35especially in the beginning, is just to
4:01:36build relationships with people
4:01:38one-on-one. Chat with them in the DMs,
4:01:40get on calls with them. Because when
4:01:42there's a lot of strong individual
4:01:44relationships, then there's a strong
4:01:46community, which is the relationships
4:01:48between everyone.
4:01:49>> Yeah. And we talked about this in a
4:01:51previous module called like 10 true
4:01:53regulars.
4:01:54>> Yep.
4:01:54>> Um it's the key to communities honestly.
4:01:58Like you should watch it again. But you
4:02:00know the basically a lot people think
4:02:02you need a lot of members to have an
4:02:04engaged community. The the secret is you
4:02:07only really need
4:02:09>> a tight group of 10.
4:02:10>> Yeah.
4:02:10>> And the key to that is to befriend these
4:02:13the most hardcore people that you think
4:02:15are the model citizens for this place.
4:02:18>> Yep.
4:02:19>> And then you know now they're going to
4:02:20keep showing up because they like you.
4:02:22You've got a relationship and
4:02:25Yeah. That's really the key.
4:02:26>> Mhm.
4:02:28Um so yeah that's it for reducing churn
Community management
4:02:33community management.
4:02:35So this is the last module in the course
4:02:39>> finally
4:02:40>> and
4:02:43the key to community management is to
4:02:46think about it like a garden. So good
4:02:49communities are like well-kept gardens.
4:02:52Right now this is not really a garden.
4:02:55is it's more of a tree, but maybe a tree
4:02:58could be a garden. A tree could be
4:03:00included in a garden.
4:03:01>> Um,
4:03:02>> bad community on the left, good
4:03:04community on the right.
4:03:05>> Yeah. Dead, alive.
4:03:07>> Yep.
4:03:08>> Now, when you don't tend to your garden/
4:03:12community, it looks like this. When you
4:03:14do care to it, it looks like this.
4:03:15People like things like this. They don't
4:03:17like things like that.
4:03:19>> Um, so how do you how do you tend to
4:03:22your garden? Well, you remove the weeds.
4:03:25Yep. If you have a garden and you have a
4:03:27weed, a weed can quickly kill all of the
4:03:29good plants.
4:03:29>> And weeds grow fast.
4:03:31>> Yes.
4:03:31>> Yeah.
4:03:32>> So, get rid of the bad stuff like posts,
4:03:36>> posts, bad comments, and negative
4:03:38people.
4:03:38>> Yeah.
4:03:39>> Um cuz if you don't remove this and
4:03:42constantly tend to it, it will suffocate
4:03:45all of the good stuff. The good people
4:03:47will leave and then the bad things will
4:03:49fester and it will go downhill very
4:03:51fast. And there's, you know, something
4:03:53pretty insightful here called like
4:03:55broken window theory. And basically they
4:03:58found in like neighborhoods that have
4:04:01high crime when there's a broken window
4:04:04or graffiti
4:04:06>> Mhm.
4:04:07>> there becomes more broken windows and
4:04:10more graffiti. Because if you think
4:04:12about it, if you're walking down the
4:04:13street and you see a broken window, it
4:04:15what does that really tell you? tells
4:04:17you that like you can do that and it
4:04:21kind of prompts you and it makes you
4:04:22think that the place isn't policed. Yep.
4:04:24>> And then when there's a lot of that,
4:04:26you're like, "Oh, this place is a
4:04:28free-for-all now." Um, and so they
4:04:31actually found that it by fixing broken
4:04:36windows and cleaning up the
4:04:37neighborhood, it reduced crime. Yeah. So
4:04:41the same is really true in your
4:04:43community. You know, if if you let bad
4:04:46people
4:04:48constantly post, and if you let bad
4:04:51people constantly like ruin it,
4:04:54>> and if you let bad people keep joining
4:04:56and everything, it will just
4:04:58>> bring more bad people, more posts and
4:05:00comments and everything.
4:05:01>> Yep.
4:05:02>> And this refers to spammers, people that
4:05:04are clearly just here to negatively
4:05:06affect the community, but also to people
4:05:08that just bring the vibe of the
4:05:09community down. And those are the people
4:05:11that are harder to remove because you
4:05:12feel bad. But if you don't and they keep
4:05:16bringing the vibe down, they bring it
4:05:17down for everyone and can quickly ruin a
4:05:19community.
4:05:19>> Yeah, we'll tell you how to deal with
4:05:21these people soon. Um, so you need to
4:05:24remove the weeds and then you need to
4:05:25add water.
4:05:27And you know, really what that is in a
4:05:29community is new members, engagement,
4:05:32and things to do. Now, new members is
4:05:35really key. Like if there's not new
4:05:37people constantly kind of joining, it
4:05:40does kind of get stale. There needs to
4:05:42be new life.
4:05:43>> Engagement, that's you showing up,
4:05:45interacting with people, and other
4:05:47people showing up and interacting. And
4:05:49things to do could be things like a call
4:05:52>> or a challenge or whatever.
4:05:54>> Yep.
4:05:55>> Um and then very important, leaving room
4:05:59for things to emerge.
4:06:01>> You can do too much gardening in a way,
4:06:04right? Like
4:06:05>> if you
4:06:06>> if you are too like intense with
4:06:10deleting things and and banning things
4:06:12and blocking things and
4:06:13>> then no one feels like they can do or
4:06:16say anything.
4:06:17>> Yeah. Have you ever been to one of those
4:06:18gardens that just feel too neatly done?
4:06:23>> I'm thinking of a um bonsai tree.
4:06:26>> Yeah.
4:06:26>> Um which is why it's so small
4:06:30>> and it takes like a hundred years to
4:06:31grow. Yeah. Sometimes you go to these
4:06:33gardens and they're too neatly done and
4:06:34it doesn't feel natural and it ruins the
4:06:36vibe.
4:06:37>> Yeah, a little bit. And it it kind of
4:06:40depends what you're going for too. Like
4:06:42if it's too clean, it's kind of boring,
4:06:45>> honestly. Um you want a little bit of
4:06:49>> of like just a little bit. It keeps
4:06:51things exciting.
4:06:52>> Um
4:06:54>> and if you don't leave room for things
4:06:56to emerge, like the culture is going to
4:06:58come from the people, not just from you
4:07:00top down. A lot of things in a community
4:07:02are bottom up, not just top down.
4:07:04>> Yes.
4:07:04>> And so you need the culture is going to
4:07:06come up,
4:07:07>> new characters are going to come up and
4:07:09they're so important in the community.
4:07:12Like these are your 10 true regulars and
4:07:13stuff. Um, and you know, these people
4:07:18aren't you. And I think some people are
4:07:20like, "Oh, this person isn't me." And
4:07:21they're starting to be influential, so
4:07:23let's ban them.
4:07:25>> Yeah. A lot of people have that
4:07:26instinct. They're like, "I am the owner
4:07:28and they are the members. they are
4:07:30beneath me. But when you bring
4:07:31characters up, then it creates so much
4:07:34more of an engaging community cuz even
4:07:35if people don't like you anymore,
4:07:37there's still other community members
4:07:38that they like to keep.
4:07:39>> Well, a community really is people like
4:07:42multiple people, not just one.
4:07:44>> Mhm.
4:07:44>> And so, you know, it's like a lecture
4:07:46versus a party, right? We talked about
4:07:47this earlier,
4:07:49>> but like you know, one thing that we
4:07:51thought about when we were doing
4:07:52schoolers is we called it like community
4:07:54on every surface. And it was like we
4:07:56should never do anything alone. So even
4:07:58with school news, it's you and me.
4:08:00>> Yeah.
4:08:01>> Right. Like at the school games events,
4:08:04there's always more than one person. So,
4:08:07>> you know, when there is always like a
4:08:09group dynamic.
4:08:10>> Oh, it's way more interesting.
4:08:12>> It's more interesting. And it, you know,
4:08:13the best podcasts are like that too,
4:08:15which is interesting. Um, it's like a
4:08:17sitcom kind of thing, right? Yeah.
4:08:18>> Um, there's more complex interactions
4:08:20and stuff.
4:08:21>> Yeah. Imagine if Friends was just Joey.
4:08:24>> Yeah.
4:08:25Um,
4:08:27and so, you know, a good example of this
4:08:29in schoolers is like Goose. Like, he's
4:08:33his own unique character and he goes
4:08:35around the world doing all kinds of
4:08:36things. Um, and he brings his own kind
4:08:39of style to school and it's there's a
4:08:41blend of things like Evelyn, she does
4:08:44ads and she's got a very different
4:08:45style, right?
4:08:46>> Yeah. And
4:08:48you know, Matthew Thompson likes doing
4:08:50podcast stuff and you know, everyone has
4:08:52their own different kind of thing. And
4:08:55even Kirby, who's doing this with me
4:08:56right here, he was a member in the
4:08:58community.
4:08:58>> Mhm.
4:08:59>> And now he's here. Yeah. Um, rituals
4:09:06like you might see these things that
4:09:08start happening. A good example of this
4:09:09is recently
4:09:11everyone just started putting these damn
4:09:13Santa hats on. Honestly, someone bas I
4:09:16got basically got peer pressured to put
4:09:18this Santa hat on. Like six people DM'd
4:09:20me
4:09:21>> and then everyone started doing it
4:09:23>> and then even our app icon had a Santa
4:09:25hat on it.
4:09:26>> That's great.
4:09:27>> But it's kind of like a theme or it's
4:09:30these little things that really make
4:09:32people feel a part of something.
4:09:33>> Yes.
4:09:34>> Inside jokes, you know, that was like
4:09:36the cat, right? Um
4:09:39>> and just fun. Don't underestimate fun.
4:09:42It's not just about value and stuff.
4:09:44>> There's got to be some fun, too, I
4:09:46think.
4:09:46>> Yep. So, how do you put all of this into
4:09:48practice?
4:09:50>> Well, again, the number one secret is
4:09:53just showing up daily and actually
4:09:55caring.
4:09:57Um, now, how do you do this? Well, you
4:10:00visit your community. That's step one.
4:10:04It all starts here.
4:10:05>> That's kind of important, that one.
4:10:06>> Yeah. And then, you know, this is how I
4:10:08think about it. I visit the community.
4:10:10The first thing I do is like my chores.
4:10:12I'm like, I got to do this crap. So, I
4:10:14clear my notifications. I respond to my
4:10:16DMs. If there's reported content, I deal
4:10:18with that. Um, membership requests, you
4:10:22deal with those. You just get these
4:10:23things down to zero. That's what I like
4:10:25to do first.
4:10:26>> Yeah. People always think that your DMs
4:10:27are going to be like a thousand, but
4:10:30they're zero every day.
4:10:31>> Well, right now they're nine and nine.
4:10:33>> Slacking.
4:10:34>> Um, then once I've done that, I like to
4:10:37read the new posts and comments. Now,
4:10:40when your group gets massive, you can't
4:10:41read all of them, but you know, in the
4:10:44beginning, I was reading like all of
4:10:46them. Um, and it all starts really by
4:10:49just reading through them.
4:10:51>> And if you if there's something you
4:10:52like, like it.
4:10:54>> Yeah. Really, community management is
4:10:56like rewarding the things that you like
4:10:58and removing the things that you don't
4:11:00like. And just the like button is such a
4:11:02good way to say, "I like this thing."
4:11:04And when you show people that you like
4:11:05something, they're more likely to do
4:11:06more of it. But I think a lot of people
4:11:09think that the way you do something is
4:11:12by posting.
4:11:14>> But if I think about the action I do the
4:11:16most of, it's reading.
4:11:19>> Really, I read more than anything.
4:11:21Reading what other people are saying.
4:11:23And then when I likes when I I like
4:11:25something, I just click the like button.
4:11:26Don't underestimate
4:11:28what this does. Yep.
4:11:30>> People really notice when the owner
4:11:33likes this thing. I know because people
4:11:37tag me in social media posts and they're
4:11:39like, "Oh my god, Sam just liked my
4:11:41post." And I'm like, they they thought
4:11:43that was so important that they posted
4:11:45about it. Or if Forosi likes someone's
4:11:47thing, they're like they freak out. Um
4:11:52people pay attention.
4:11:53>> Yep.
4:11:54>> And then delete the things that ruin the
4:11:56vibe and we can show you how to do that.
4:12:01Um we'll show you in a second like the
4:12:03exact way to do that. And this could be
4:12:05posts, it could be comments, right? And
4:12:08then you join in the conversation where
4:12:11it feels right. You do not need to
4:12:13inject yourself into everything cuz that
4:12:15can get a bit weird and it's just like,
4:12:17oh, this is just a public customer
4:12:18support system.
4:12:19>> Yeah.
4:12:20>> Instead of a community. If you don't
4:12:22leave some things, then other people
4:12:24won't interact.
4:12:26>> Yeah. That's the other thing. If someone
4:12:27makes a post, you don't have to respond
4:12:28straight away because you think that
4:12:30that's great customer service. Sometimes
4:12:32by the owner responding too quickly, it
4:12:34removes the space for the other
4:12:36community members to connect by leaving
4:12:38comments.
4:12:39>> Yeah. So, I just there is no actual like
4:12:42logic behind this. I just vibe it.
4:12:44Basically, I'm just like I read through
4:12:47things, I like some things, delete some
4:12:48things, and then I join in. And
4:12:50sometimes all I say is congrats.
4:12:54Sometimes I just drop three hearts.
4:12:56>> Yep.
4:12:56>> It doesn't have to be like intense like
4:12:58an essay. And other times I might just
4:13:00say why question mark like. And then
4:13:03other times I actually answer someone's
4:13:05question if it's a question. But I'm
4:13:06just I'm I'm not just looking to answer
4:13:09questions. Sometimes I'm looking to
4:13:12explore what they're saying a bit more
4:13:13by asking why.
4:13:15>> Other times I'm just trying to say
4:13:16congrats or that I love what they just
4:13:19shared. Right. Like there's
4:13:21>> you're not just there as like this robot
4:13:24to answer questions. It's
4:13:26>> you know what I'm saying?
4:13:27>> Yeah. And then this one's huge. Like
4:13:30pinning great comments and posts.
4:13:32>> Yes.
4:13:33>> So if you see a good comment, you're
4:13:35like, "Damn, that one's a banger." You
4:13:38pin it.
4:13:38>> Yeah. This is one of the best things
4:13:39that you can do.
4:13:40>> Right now there's a pinned comment here.
4:13:43So how you pin a comment is you click on
4:13:46these and you go pin comment. You can
4:13:48only have one pinned comment.
4:13:50>> Yep. And when you do that, they get an
4:13:51email saying, "Congratulations, your
4:13:53post has been pinned."
4:13:55>> Yeah. they really know about it when
4:13:57they get pinned and then their likes
4:13:58shoot up
4:13:59>> because they're they're at the top.
4:14:01>> Yep.
4:14:02>> So, that's how you pin a comment. And
4:14:03then you can pin a post by um
4:14:07>> Hey, look. Look at this one.
4:14:10>> Show up every day.
4:14:11>> Yep.
4:14:11>> You just go pin to feed and it puts it
4:14:14at the top like this.
4:14:16>> Yep.
4:14:16>> People pinning is
4:14:18>> it's powerful.
4:14:20>> It's like a mega like. Um, so
4:14:24pinning does a lot of things. So first
4:14:26of all is if someone does something
4:14:28good, you give them a huge reward.
4:14:31>> Yep.
4:14:31>> And they're more likely now to do that
4:14:33again.
4:14:33>> Yes.
4:14:34>> They're also more likely to engage and
4:14:36retain and you want them to engage and
4:14:38retain because they're your ideal person
4:14:40with your ideal behavior. Right.
4:14:42>> But then this is the other thing it does
4:14:45which is even more impactful.
4:14:47>> Everyone else sees that and they think,
4:14:49"Oh, that's what good looks like in
4:14:51here." Yes.
4:14:52>> So, and they want to be pinned, right?
4:14:54So, they think, well, if I want to be
4:14:56pinned, I need to do that. And then, so
4:14:58the whole culture and behavior of the
4:15:00group shifts more towards that.
4:15:02>> Yep. There's been times we've pinned a
4:15:04post in schoolers and then the next day
4:15:05we wake up and there's like 10 posts
4:15:07exactly the same style as the one that
4:15:09we pinned.
4:15:10>> Yep. Exactly.
4:15:13So, now you might wonder like, how do
4:15:16you know which things to like, to
4:15:18delete? How do you know where to join
4:15:19in? And how do you know what to pin?
4:15:21Honestly, you you don't unless you
4:15:23actually read some stuff,
4:15:24>> which is why I think this is the main
4:15:27action, honestly.
4:15:28>> You should bold it.
4:15:31>> I'll do better.
4:15:32>> Ooh, the underline. Wow.
4:15:35>> It all begins here.
4:15:37>> Yeah.
4:15:38>> But I can't do this until I've done my
4:15:40chores, basically. And you can't do that
4:15:42until unless you visit, right? So, like
4:15:44this is how I I do it. Now, I think
4:15:47these are like the minimum kind of
4:15:49requirements for a decent community.
4:15:51>> Y
4:15:52>> right.
4:15:53If you don't do this, you're really
4:15:55going to suck. If you do these two, you
4:15:57can scrape by, but you're below average.
4:16:00>> If you do this, you're like
4:16:03>> you're above average. I think just
4:16:04above. But if you want to be
4:16:06exceptional, it's these last two things,
4:16:08right? So, the last two, if you've got
4:16:11time for these, and some days you don't,
4:16:13you know, some days all I can do is is
4:16:15this.
4:16:15>> Yeah. Or even none.
4:16:17>> Yeah. And you know, if it's the weekend,
4:16:19like on a Sunday, I don't even do any of
4:16:21it.
4:16:21>> But um then it's if you've got spare
4:16:24time, it's this building relationships
4:16:26with core members via DMs, one-on-one
4:16:29calls, meetups. Yeah, we've repeated
4:16:31that so many times in this course
4:16:33because it's important,
4:16:35>> you know, and sometimes when I notice
4:16:37there's a model citizen or something, it
4:16:38could be Evelyn or Kelvin or um Max Pers
4:16:42or whatever, right? Or you in the early
4:16:44days, I just send a message and I just
4:16:47say
4:16:48>> sup.
4:16:49>> Yep.
4:16:51>> That's more that's my style.
4:16:53>> You know, if that's not what if that's
4:16:55not your style, don't do that. But you
4:16:57don't need to say anything
4:16:59sophisticated. And then they might
4:17:01respond back and say, "Yo."
4:17:03And then I might just say, "How's school
4:17:06going for you?"
4:17:07>> You ask that question to everyone.
4:17:09>> Yeah.
4:17:10>> Yeah.
4:17:10>> Cuz I'm like I'm checking in. I'm like,
4:17:11"How's school going?" And then they'll
4:17:14tell me. And then if the conversation
4:17:16starts going somewhere, I might be like,
4:17:17"Zoom, question mark." They're like,
4:17:19"Yes." And I give them a Zoom link. Now
4:17:20we're on Zoom. Um, you know, and
4:17:23sometimes through these DMs and stuff, I
4:17:25might find out that like, "Oh, Max P's
4:17:27going to be in California." I'm like,
4:17:29"You should come up to the office. You
4:17:30should hang out. We should have lunch."
4:17:32>> Yeah, we spent How long did you spend
4:17:34with Max Pen the other day?
4:17:36>> That was extreme. So, I'm not saying you
4:17:39have to do that, but you know, Max came
4:17:41over for lunch and then we talked about
4:17:43school for 12 hours.
4:17:45>> Meaning midnight.
4:17:46>> Yeah. He came at 12:00, he left at 12.
4:17:49>> And then the goat came, the new goat
4:17:50Spencer came on Saturday and we were
4:17:52here all day with him as well.
4:17:54>> Yeah. That's a bit too intense, I think.
4:17:56Um
4:17:58it was because my family was away and I
4:18:00was like yeah and it just kind of
4:18:03happened. I don't know how. Um
4:18:08but yeah, you build relationships with
4:18:10the core members and the ultimate
4:18:12relationship is when you know you get on
4:18:14calls, you're DMing and then you know
4:18:17you meet in person and when those
4:18:19relationships have matured a bit like
4:18:20we've known Max for years now
4:18:23>> and you for years,
4:18:24>> it gets even stronger. And when people
4:18:26join a community and see that there's
4:18:27deep
4:18:29>> multi-year relationships and friendships
4:18:31in there, they're like, "Oh,
4:18:32>> yeah."
4:18:33>> It changes everything. It makes it feel
4:18:35stable. As soon as you see that people
4:18:37have been in for a long time and the
4:18:39core trend true regulars haven't changed
4:18:41for a long time, you feel like, "Ooh,
4:18:42this is a real community. It's stable. I
4:18:45can make this my home and it's not just
4:18:47going to blow up one day and everyone's
4:18:48going to fall out."
4:18:49>> Yeah. Some of the best podcasts happen
4:18:52when there's more than one host
4:18:55>> and they've been friends for years
4:18:57before they made a podcast. So, it has
4:18:59that instant chemistry that people can
4:19:00feel. And you know what's funny? when
4:19:02the friends kind of drift apart cuz they
4:19:04get busy or whatever and the podcast
4:19:06starts to decline. A lot of people say
4:19:08it's cuz they're not spending as much
4:19:10time together.
4:19:11>> Interesting.
4:19:12>> Same thing happens with bands, by the
4:19:13way. Like
4:19:15>> they can't even make good sound unless
4:19:17they spend a lot of time together. So
4:19:18like that's what people notice and feel
4:19:21when they join. And that's very like
4:19:23magnetic.
4:19:25That's what makes it feel like a good
4:19:28place to be.
4:19:29>> Yep.
4:19:29>> Yeah. And that's the I guess this brings
4:19:32this last point home, which is get a
4:19:35feel for the community and ask yourself
4:19:37how you can make it better.
4:19:39>> Yeah.
4:19:39>> This is not a metric or a um it's it's a
4:19:43feeling.
4:19:44>> Yep.
4:19:44>> And when you do something a lot and you
4:19:46care about it, you can start to feel it.
4:19:49>> Yep. You get an intuition for how the
4:19:51community is going. Are people happy?
4:19:52Are people sad? What are they feeling
4:19:54about this trend, that trend?
4:19:57>> Yes. Sometimes I check the community and
4:19:58I'm like, "Damn, this place is buzzing.
4:20:00Everyone's like super like hyped."
4:20:02>> And there's been times in the past where
4:20:04I check it and I'm like, "Oh my god,
4:20:05there's I got to fix these problems."
4:20:07And it's so obvious I'm actually in
4:20:10quite a bit of pain.
4:20:10>> Yeah. And you can't do that without
4:20:12number three. Like, how can you feel the
4:20:14community if you're not in the
4:20:15community?
4:20:17>> Exactly.
4:20:19So, yeah, these last two are how you
4:20:22make it exceptional. This is how you're
4:20:25just This is how you survive. And this
4:20:29here is how you are a little bit above
4:20:32average. Right now, this is really
4:20:36common like dealing with trouble
4:20:37members. Everyone's going to get their
4:20:39first one of these at some point, right?
4:20:41>> Yep.
4:20:42>> So, there's different kinds and flavors
4:20:45of trouble members. There's the easiest
4:20:48one to deal with is just straight up
4:20:50spam.
4:20:50>> Yes. Like if someone just spams some
4:20:53it's so easy to deal with. You
4:20:57just ban and delete the last seven days.
4:20:59>> Yeah.
4:21:00>> So, I'll show you how you do that.
4:21:02>> And this is more likely to happen in
4:21:03free groups.
4:21:04>> This is definitely not acceptable. So,
4:21:06let's
4:21:08>> delete and ban user. I'm not actually
4:21:10going to do that. I was hoping there was
4:21:12this extra step after I clicked that.
4:21:14Um, so you click delete last seven days.
4:21:19And what that does is it gets rid of all
4:21:20of their posts and all of their comments
4:21:22in the last seven days and it bans them.
4:21:24This is the ultimate muke if someone's a
4:21:27true spammer.
4:21:29>> Yes. Because they might have done more
4:21:32than just one post or comment or
4:21:34whatever. And if you want to see if
4:21:35they've done like more than one post or
4:21:36comment or whatever, you can just view
4:21:38their profile and like see all of the
4:21:40stuff, right?
4:21:41>> Yep.
4:21:42>> Um, and that's a great way to get rid of
4:21:45everything with one click.
4:21:47Um,
4:21:49so if it's clearly spam, easy. Ban plus
4:21:52delete last seven days.
4:21:54>> Yep.
4:21:54>> You don't even need to give feedback.
4:21:56Honestly, you just doesn't matter cuz
4:21:58they know what they did. And yeah,
4:22:01if it's this is where it gets more
4:22:03tricky when it's like more this gray
4:22:05area. So, it's against the rules or this
4:22:08is not what you want in the community.
4:22:10It's not spam. It's not obvious, but you
4:22:13can tell it's not it doesn't have the
4:22:16right intention.
4:22:16>> Yeah. It could be like self-promotion.
4:22:18It could be low quality. Like if someone
4:22:19just types in and then clicks post, that
4:22:23sort of thing.
4:22:24>> Yeah.
4:22:25And so, you know, this is what we do.
4:22:29You can do whatever you want, but we
4:22:31don't like to when it's, you know, spam,
4:22:35we don't care. We just ban and delete.
4:22:37But if it's just against the rules, you
4:22:39know, people can make mistakes if
4:22:40they're new. they might not understand
4:22:41the space. So if it's like first
4:22:44offense, we just delete with feedback.
4:22:46How you do that is you um
4:22:51you go to like this and you can go like
4:22:55delete. And when you click delete,
4:22:57it asks you what rule did they break.
4:22:59You can select it like whatever the rule
4:23:01is. Yep.
4:23:02>> You can add additional feedback if you
4:23:03want and click delete.
4:23:04>> Yep. and they will get an email
4:23:06explaining which rule they broke and any
4:23:09feedback that you left them to
4:23:10understand why their post was deleted.
4:23:13>> Yeah, it's this is a really nice feature
4:23:16because you know if you can't give
4:23:18feedback and you just delete something
4:23:19and then they're like what happened to
4:23:21my thing then they're in this weird
4:23:24situation cuz they're like did I even
4:23:26post it? Was it a glitch? Am I crazy?
4:23:27Like
4:23:28>> yeah and they can't learn.
4:23:30>> That's the other thing. Yeah. um they
4:23:33might just think it was a glitch and
4:23:34post it again.
4:23:36>> So if you click, you know, around here,
4:23:38give some feedback, then delete, they'll
4:23:40get an email, and the email even
4:23:42contains a copy of their post.
4:23:44>> Yes.
4:23:44>> So they didn't they don't lose their
4:23:46whole post, which makes them feel
4:23:47better, too. And then they can see their
4:23:49post or comment and compare it to the
4:23:51rule you said they broke and they can
4:23:52course correct, right? So we highly
4:23:55recommend this feature. Um
4:23:59so first off, delete with feedback.
4:24:01Second offense, delete with feedback
4:24:03plus probably a DM.
4:24:05>> Yep. Sometimes people don't check their
4:24:07emails, they miss the post, so you can
4:24:09DM them to let them know why their post
4:24:10was deleted.
4:24:12>> Yeah.
4:24:13Yeah. This is key. Sometimes, you know,
4:24:17once they see that it's a bit more
4:24:18serious or they might have missed the
4:24:20feedback then or they might have a
4:24:22question and then they course correct.
4:24:24Um, and then if you know they do it
4:24:26again, I mean, you can just delete with
4:24:29feedback plus ban, right? Um, unless
4:24:34you're feeling charitable.
4:24:35>> Yeah. Honestly, it's a vibes based
4:24:38approach. Like just take all the context
4:24:40you know about this person. If someone
4:24:41just makes a mistake, they didn't
4:24:42understand. You don't have to ban them.
4:24:44This is just like rough principles. And
4:24:46honestly, what's happened to us like
4:24:48actually a few times now, which is
4:24:49probably worth mentioning,
4:24:51>> is we've banned some people before and
4:24:54then they've been like upset about it
4:24:57and we've DM'd them and stuff.
4:24:58>> Yeah.
4:24:59>> And then I they wanted to come back and
4:25:01they promised they would change.
4:25:03>> Yep.
4:25:04>> And I said, "Well, we're just going to
4:25:05keep you out for an extra 30 days or
4:25:07something just to, you know, like So,
4:25:09it's still a ban, but they're able to
4:25:11come back, but it's an extended period,
4:25:13so it's kind of like a suspension or
4:25:14something."
4:25:15>> Yep. And then you let them back in.
4:25:18>> Yeah.
4:25:18>> And honestly, those have become some of
4:25:20our most our best members.
4:25:22>> Yeah. Literally.
4:25:23>> Literally. Some of some of these people
4:25:25have gone on to become ambassadors and
4:25:28power users. And some of our most
4:25:30engaged people ever.
4:25:32>> Yeah. If someone's continuously posting,
4:25:35they clearly have some passion for the
4:25:37community. Sometimes they're just
4:25:39getting a couple things slightly wrong,
4:25:40so you have to ban them or give them a
4:25:42suspension. But when they come back, the
4:25:44passion's still there and they become a
4:25:45great member.
4:25:46>> Yeah.
4:25:47>> Sometimes. Not always though. Sometimes
4:25:49people are just menaces.
4:25:51>> Yeah. So, I'm all in favor of letting
4:25:52people back. Honestly, I think a
4:25:54lifetime ban for something can
4:25:57can be pretty rough on someone if they
4:25:59really want they really care about the
4:26:02space, right? Cuz what are you supposed
4:26:03to do? That's like pretty harsh.
4:26:05>> Um,
4:26:06so yeah, I'm all in favor of letting
4:26:08people come back, but not instantly. I
4:26:10like to have a time period. It makes it
4:26:13more serious.
4:26:14>> Yeah.
4:26:14>> Um
4:26:15>> and they they can become super good
4:26:18members.
4:26:19>> Yep.
4:26:20>> Yeah. I think some people are just not
4:26:22forgiving at all once people are banned
4:26:24and that Yeah. Um
4:26:28and now you know you can set rules for
4:26:30things you don't like, right? And that
4:26:32helps when you go to delete things
4:26:34because the rules will show here, right?
4:26:36These are our rules that we have. How we
4:26:38came up with these rules is we were
4:26:41deleting things and giving people
4:26:43feedback and it most of the time fell
4:26:45into one of these categories.
4:26:47>> Yeah.
4:26:48>> Like one of them is just don't post too
4:26:49much cuz if someone's just post post
4:26:51like four posts in an hour, it's like
4:26:54>> this this is a good one.
4:26:55>> Yeah.
4:26:56>> Um
4:26:58so you get you come up with your rules
4:27:00by actually deleting and moderating for
4:27:02a while. Once you know what they are,
4:27:04you can go to your um settings. You
4:27:07click on rules
4:27:09and then you just click new rule and you
4:27:11type in your rule and you can adjust
4:27:13your rules as you go based on how
4:27:15moderation has been going right
4:27:20>> now. You can do this by yourself in the
4:27:23beginning and it's honestly not much of
4:27:25a job at all
4:27:28um when you're smaller.
4:27:30>> Yep.
4:27:31>> Like and if your group is paid and not
4:27:33that big, you don't even have many
4:27:35trouble members. You generally have more
4:27:37trouble members and problems like this
4:27:39in bigger free groups. When a group's
4:27:41small, it's generally pretty clean. When
4:27:44it's paid, it's pretty clean. Yeah. But
4:27:46when your group does get big, you do
4:27:50need moderators to help. Like if you
4:27:52start to feel like totally overwhelmed
4:27:54doing all of this yourself, you're like
4:27:56getting burned out.
4:27:57>> Yep.
4:27:57>> Which happens eventually. You need help.
4:28:02So, how do you get moderators? What do
4:28:04they do? Honestly,
4:28:07make your most hardcore members
4:28:09moderators.
4:28:09>> Yep. You can just look at your
4:28:11leaderboard and oftentimes the most
4:28:13active people, they're already doing the
4:28:16moderator role to a huge degree. Like a
4:28:18good example of this in schoolers is
4:28:20Jenna, who was like the most engaged
4:28:22person in schoolers. As soon as we
4:28:24shipped an update, she would notice it
4:28:26straight away. So, we reached out and we
4:28:28were like, "We love what you're doing.
4:28:29Please can you be a moderator in
4:28:30schoolers?"
4:28:31>> Yep.
4:28:34and you know, they already know what to
4:28:36do. Basically, they're already a member.
4:28:38They're already doing it and they like
4:28:39that extra status because they care
4:28:41about the space, right?
4:28:42>> Yep.
4:28:43>> Leaderboard's a great place to look. Um,
4:28:48>> and you want to recruit people that
4:28:49aren't just active, but that you can
4:28:51tell get it. Like they really understand
4:28:54what you're trying to build and they
4:28:55understand the culture and what is
4:28:56allowed and what isn't kind of thing.
4:28:58>> Yep.
4:29:00Um,
4:29:02and the most important thing here is
4:29:03that they're already online and reading
4:29:05it like all the time.
4:29:06>> Mhm.
4:29:07>> Yeah. And they already are, so it's just
4:29:09pretty straightforward. Then you want to
4:29:11just tell them how to do what you've
4:29:13been doing. You know, you're going to
4:29:14probably start out doing it yourself,
4:29:16and then when it gets too much, you find
4:29:18someone from your group, you make them a
4:29:19mod. How you make someone a mod is you
4:29:22go to members, you find the person, you
4:29:25click membership, you change their role
4:29:27to moderator. Done.
4:29:29>> Simple.
4:29:30>> Moderators can do these things.
4:29:33They can approve and decline membership
4:29:35requests. They can delete posts and
4:29:37comments, change post categories, turn
4:29:39comments on and off. They still get
4:29:42points on the leaderboard, which is
4:29:43important because that's what they care
4:29:44about. If you take that away from them,
4:29:46they're not happy. They can still earn
4:29:48affiliate commissions, but they can't do
4:29:51some of these more critical admin things
4:29:53that are dangerous like removing
4:29:54members, changing their roles, email
4:29:56broadcasts, pinning and unpinning posts,
4:30:00um,
4:30:02seeing members emails, billing info,
4:30:05locked courses. Yeah. So, a moderator is
4:30:08a nice safe role. It gives them what
4:30:09they need, but not the things that can
4:30:12go quite quite wrong.
4:30:13>> Yeah. Perfect for power users that
4:30:16aren't officially on your team.
4:30:18>> Yeah.
4:30:20Um,
4:30:22tell them how to do what you've been
4:30:23doing and then, you know, they're
4:30:24probably going to do these things,
4:30:25membership requests, content reports,
4:30:28deleting stuff, banning people.
4:30:30>> Yep.
4:30:31>> And they can even become a part of the
4:30:33culture by like building relationships
4:30:36with people. And
4:30:36>> yeah, I would say removing the bad stuff
4:30:38is like the very basic moderator role.
4:30:40They've got to get rid of the bad stuff.
4:30:41But then a great moderator doesn't just
4:30:43get rid of bad stuff. They encourage
4:30:44more good stuff by building
4:30:46relationships with people, reaching out
4:30:47to people, telling people this post was
4:30:50good, pinning stuff, etc.
4:30:52>> Yeah. What's funny as we're talking
4:30:53about this is like Jenna was the one
4:30:56that sent me all of these.
4:30:59>> Oh, she made them for you.
4:31:00>> She's So, you know, she was not only did
4:31:03she make them for me, she was like kind
4:31:05of
4:31:06>> peer pressuring.
4:31:07>> Yeah. So, in a way, she was kind of
4:31:10contributing to the culture, not just
4:31:12doing the um
4:31:13>> deleting of bad stuff. Yeah. Yeah.
4:31:15That's cool.
4:31:16>> Because that's someone wouldn't do
4:31:17something like that unless they cared,
4:31:19right?
4:31:20>> Yep.
4:31:20>> Yeah. So,
4:31:23that's when you know you got a good
4:31:24moderator. So, yeah, that's basically
4:31:26how you do community management. And the
4:31:30most important thing, if you only take
4:31:31one thing away from this, it's just show
4:31:34up daily and care.
4:31:37Yes.