Full transcript
0:01you will hear a number of different
0:03recordings and you will have to answer
0:06questions on what you hear
0:10there will be time for you to read the
0:12instructions and questions and you will
0:15have a chance to check your work
0:18all the recordings will be played once
0:21only
0:24the test is in four sections
0:29at the end of the test you will be given
0:32ten minutes to transfer your answers to
0:35an answer sheet
0:38turn to section one
0:45section one
0:48you will hear a man inquiring in a
0:51tourist center about activities suitable
0:54for families
0:58first you have some time to look at
1:00questions one to four
1:09you
1:22you will see that there is an example
1:24that has been done for you
1:27on this occasion only the conversation
1:30relating to this will be played first
1:36hi can I help you I'd like to find out
1:40if you have any excursions suitable for
1:42families sure how about taking your
1:45family for a cruise we have a steamship
1:48that takes passengers out several times
1:50a day it's over a hundred years old
1:55the cruise takes place on a steamship so
1:59steamship has been written in the space
2:04now we shall begin
2:07you should answer the questions as you
2:09listen because you will not hear the
2:12recording a second time
2:16listen carefully
2:18sir questions 1 to 4
2:23hi can I help you I'd like to find out
2:27if you have any excursions suitable for
2:29families sure how about taking your
2:32family for a cruise we have a steamship
2:35that takes passengers out several times
2:37a day it's over a hundred years old that
2:39sounds interesting
2:40how long is the trip about an hour and a
2:43half and don't forget to take pictures
2:45of the mountains they're all around you
2:48when you're on the boat and they look
2:49fantastic okay
2:50and I assume there's a cafe or something
2:54on board sure how old are your children
2:56my daughter's 15 and my son seven right
3:00well there are various things you can do
3:03once you've crossed the lake to make a
3:04day of it one thing that's very popular
3:07is a visit to the country farm you'll
3:10met off the boat by the farmer and he'll
3:12take you to the holding pens where the
3:14sheep are kept children love feeding
3:16them
3:16my son would love that he really likes
3:19animals well there's also a 40-minute
3:22trek around the farm on a horse if he
3:24wants do you think he'd manage it he
3:27hasn't done that before sure it's
3:30suitable for complete beginners good and
3:32again visitors are welcome to explore
3:35the farm on their own as long as they
3:37take care to close gates and so on there
3:40are some very beautiful gardens along
3:42the side of the lake which also belonged
3:44to the farm there'll be just at their
3:46best now you could easily spend an hour
3:48or two there okay well that all sounds
3:51good and can we get lunch there you can
3:55and it's very good though it's not
3:57included in the basic cost you pay when
3:59you get there right
4:04before you hear the rest of the
4:06conversation you have some time to look
4:08at questions 5 to 10
4:17you
4:40now listen an answer questions five to
4:44ten
4:48so is there anything else to do over on
4:50that side of the lake
4:51well what you can do is take a bike over
4:54on the ship and then go on a cycling
4:56trip there's a trail there called the
4:59back road you could easily spend three
5:01or four hours exploring it and the
5:03scenery is wonderful they'll give you a
5:06map when you get your ticket for the
5:08cruise there's no extra charge
5:10what's the trail like in terms of
5:12difficulty quite challenging in places
5:15it wouldn't be suitable for your
5:17seven-year-old it needs someone who's
5:19got a bit more experience hmm well my
5:23daughter loves cycling and so do I so
5:26maybe the two of us could go and my wife
5:29and son could stay on the farm that
5:32might work out quite well but we don't
5:35have bikes here is there somewhere we
5:38could rent them yes there's a place here
5:42in the city it's called raccho 'sons
5:44I'll just make a note of that how do you
5:48spell it
5:48r8 e CH e s o n s it's just by the
5:56cruise ship terminal okay you'd also
6:00need to pick up a repair kit for the
6:02bike from there to take along with you
6:04and you'd need to take along a snack and
6:06some water it would be best to get those
6:08in the city fine that shouldn't be a
6:11problem and I assume I can rent a helmet
6:14from the bike place sure you should
6:17definitely get that it's a great ride
6:19but you want to be well-prepared because
6:21it's very remote you won't see any shops
6:24around there or anywhere to stay so you
6:26need to get back in time for the last
6:28boat yeah so what sort of prices are we
6:31looking at here let's see that'd be one
6:35adult and one child for the cruise with
6:37farm tour that's one hundred and
6:40seventeen dollars and an adult and a
6:42child for the cruise only so that's two
6:45hundred and fourteen dollars altogether
6:47oh wait a minute how old did you say
6:50your daughter was fifteen then I'm
6:53afraid it's two hundred and sixty-seven
6:55dollars because she has to pay the adult
6:57fare which is 75 dollars instead of the
7:01World Fair which is $22 sorry about that
7:04that's okay
7:10that is the end of section one
7:13you now have half a minute to check your
7:16answers
7:24you
7:47now turn to section two
7:55section two
7:59you will hear a restaurant manager
8:01talking to a small group of news staff
8:04who are starting work as kitchen
8:06assistants in a restaurant
8:09first you have some time to look at
8:12questions 11 to 16
8:22you
8:55now listen carefully and answer
8:58questions 11 to 16
9:03good morning everyone my name's joy
9:07Parkins and I'm the restaurant manager
9:09and I understand that none of you have
9:12had any previous experience as kitchen
9:15assistants well you might be feeling a
9:17bit nervous now but most of our kitchen
9:20assistants say they enjoy the work okay
9:24they might get shouted at sometimes but
9:26it's nothing personal
9:27and they're pleased that they have so
9:29many different things to do which means
9:31they never get bored and I'll tell you
9:34straight away that if you do well we
9:37might think about moving you up and
9:39giving you some more responsibilities
9:42right well you've all shown up on time
9:46which is an excellent start now I'm glad
9:49to see none of you have unsuitable
9:52Footwear so that's good
9:53you need to be careful as the floors can
9:56get very wet and slippery those of you
9:59with long hair have got it well out of
10:02the way but some of you will need to
10:04remove your rings and bracelets just put
10:07them somewhere safe for today and
10:09remember to leave them at home tomorrow
10:11as they can be a safety hazard now it's
10:15going to be a busy day for you all today
10:18we don't have any tables free for this
10:21evening and only a few for lunch
10:25fortunately we've got our head chef back
10:27he was away on holiday all last week
10:30which meant the other chefs had extra
10:32work now I'll tell you a bit more about
10:35the job in a minute
10:36but first some general regulations for
10:40all of you whatever your age there's
10:44some equipment you mustn't use until
10:46you've been properly trained like the
10:49waste disposal system for example for
10:52health and safety reasons then I think
10:55there are two of you here who are under
10:5718 that's Emma and Jake isn't it right
11:02so for you two
11:04the meat slicer is out of bounds and of
11:08course none of you are allowed to use
11:09the electric mixer until you've been
11:12shown how it works now you may have
11:16heard that the
11:17can be a stressful job and I have to say
11:20that can be true you'll be working an
11:24eight-hour day for the first week though
11:26you'll have the chance to do overtime
11:28after that as well if you want to but
11:32however long the hours are you'll get a
11:34break in the middle what you will find
11:37is that you're on your feet all day long
11:40lifting and carrying so if you're not
11:43fit now you soon will be
11:45you'll find you don't have much chance
11:47to take it easy when someone tells you
11:50to do something you need to do it
11:52straightaway but at least we do have a
11:54very efficient air conditioning system
11:57compared with some kitchens
12:02before you hear the rest of the talk you
12:05have some time to look at questions 17
12:08to 20
12:16you
12:29now listen and answer questions 17 to 20
12:36now let me tell you about some of the
12:38people you need to know so as I said I'm
12:41joy Parkins and I decide who does what
12:45during the day and how long they work
12:47for I'll be trying to get you to work
12:50with as many different people in the
12:52kitchen as possible so that you learn
12:54while you're on the job one person whose
12:58name you must remember is David field if
13:01you injure yourself at all even if it's
13:05really minor you must report to him and
13:07he'll make sure the incident is recorded
13:10and you get the appropriate treatment
13:12he's trained to give basic treatment to
13:15staff himself or he'll send you off
13:17somewhere else if necessary then there's
13:20Dexter wills he's the person you need to
13:23see if you smash a plate or something
13:26like that don't just leave it and hope
13:29no one will notice it's really important
13:31to get things noted and replaced or
13:34there could be problems later
13:36and finally there's Mike Smith he's the
13:39member of staff who takes care of all
13:41the stores of perishables so if you
13:44notice we're getting low in flour or
13:47sugar or something make sure you let him
13:50know so he can put in an order okay now
13:54the next thing we need
13:59that is the end of section 2
14:03you now have half a minute to check your
14:05answers
14:13you
14:36now turn to section three
14:44section three
14:47you will hear to students called Trudy
14:50and Stuart who are both studying to be
14:53librarians discussing a paper that they
14:56are going to write together
14:59first you have some time to look at
15:02questions 21 to 23
15:11you
15:29now listen carefully and answer
15:32questions 21 to 23
15:38okay Stuart we need to start planning
15:40our paper on public libraries have you
15:43thought of an angle yet well there's so
15:45much we could look into how libraries
15:48have changed over the centuries for
15:49instance or how different countries
15:52organize them what do you think Trudy
15:54maybe we should concentrate on this
15:57country and try and relate the changes
15:59in libraries to external developments
16:01like the fact that far more people can
16:03read than a century ago and that the
16:05local population may speak lots of
16:07different languages we could include
16:10something about changes in the source of
16:12funding - yes but remember we're only
16:14supposed to write a short paper so it's
16:17probably best if we don't go into
16:18funding in any detail right well shall
16:22we just brainstorm a few ideas to get
16:24started okay we obviously need to look
16:27at the impacts of new technology
16:29particularly the internet now that lots
16:32of books have been digitalized people
16:34can access them from their own computers
16:35at home and if everyone did that
16:37libraries would be obsolete
16:39yes but the digitalized books that are
16:42available online for free are mostly out
16:45of copyright holiday and copyright in
16:48this country lasts for 70 years after
16:50the author dies so you won't find the
16:53latest bestseller or up to date
16:55information that's an important point
16:57anyway I find it hard to concentrate
16:59when I'm reading a long text on a screen
17:02I'd much rather read a physical book and
17:04it takes longer to read on a screen oh I
17:08prefer it I suppose it's just a personal
17:11preference I expect the libraries will
17:13go on evolving in the next few years
17:15some have already become centres where
17:17community activities take place like
17:20local clubs meeting there I think that
17:22will become even more common I'd like to
17:24think so and that they'll still be
17:26serving their traditional function but
17:28I'm not so sure there are financial
17:31implications after all what I'm afraid
17:33will happen is that books and magazines
17:35will all disappear and they'll just be
17:37rows and rows of computers they won't
17:40look anything like the libraries we're
17:41used to well we'll see
17:46before you hear the rest of the
17:48discussion you have some time to look at
17:51questions 24 to 30
18:00you
18:28now listen and answer questions 24 to 30
18:36I've just had an idea why don't we make
18:39an in-depth study of our local Public
18:41Library as background to our paper yes
18:43that'd be interesting and raise all
18:45sorts of issues let's make a list of
18:48possible things we could ask about then
18:51work out some sort of structure for
18:53instance we could interview some of the
18:55staff and find out whether the library
18:57has its own budget or if that's
18:59controlled by the local council and what
19:01their policies are I know they don't
19:03allow food but I'd love to find out what
19:06types of noise they ban there always
19:08seems to be a lot of talking but never
19:10music hmm I don't know if that's a
19:12policy or it just happens I've often
19:14wondered then there are things like how
19:17the library is affected by employment
19:20laws I suppose there are rules about
19:22working hours facilities for staff and
19:25so on right then there are other issues
19:27relating to the design of the building
19:29and how customers use it like what
19:32measures does the library take to ensure
19:33their safety they'd need floor coverings
19:36that aren't slippery and emergency exits
19:38for instance oh and another thing
19:41there's the question of the kind of
19:43insurance the library needs to have in
19:45case anyone gets injured yes that's
19:47something else to find out you know
19:49something I've often wondered what's
19:51that well you know they've got an
19:52archive of local newspapers going back
19:54years well next to it they've got the
19:57diary of a well-known politician from
19:59the late 19th century I wonder why it's
20:02there do you know what his connection
20:05was with this area no idea let's add it
20:08to our list of things to find out I've
20:11just thought you know people might ask
20:13in the library about local organizations
20:15like sports clubs hmm well I wonder if
20:18they keep a database or whether they
20:20just look online right I quite fancy
20:23finding out what the differences are
20:25between a library that's open to the
20:27public and one that's part of a museum
20:29for example they must be very different
20:31hmm then something else I'd like to know
20:37that is the end of section three
20:41you now have half a minute to check your
20:44answers
20:51you
21:14now turn to section four
21:23section four
21:26you will hear part of a lecture for
21:29business students about business values
21:33first you have some time to look at
21:36questions 31 to 40
21:45you
22:28now listen carefully and answer
22:31questions 31 to 40
22:37in public discussion of business we take
22:40certain values for granted today I'm
22:43going to talk about four of them
22:45collaboration hard work creativity and
22:50excellence
22:51most people would say they're all good
22:54things I'm going to suggest that's an
22:57over simple view the trouble with these
23:00values is that their theoretical
23:02concepts removed from the reality of
23:05day-to-day business pursue values by all
23:09means but be prepared for what may
23:11happen as a result they can actually
23:14cause damage which is not at all the
23:16intention business leaders generally try
23:21to do the right thing but all too often
23:23the right thing backfires
23:25if those leaders adopt values without
23:28understanding and managing the
23:29side-effects that arise the values can
23:33easily get in the way of what's actually
23:35intended okay so the first value I'm
23:39going to discuss is collaboration let me
23:43give you an example on a management
23:46training course I once attended we were
23:49put into groups and had to construct a
23:52bridge across a stream using building
23:55blocks that we were given the rule was
23:57that everyone in the team had to move at
24:00least one building block during the
24:03construction this was intended to
24:05encourage teamwork but it was really a
24:08job best done by one person the other
24:12teams tried to collaborate on building
24:14the structure and descended into
24:16confusion with everyone getting in each
24:18other's way our team leader solved the
24:22challenge brilliantly she simply asked
24:24everyone in the team to move a piece a
24:26few centimetres to comply with the rule
24:29and then let the person in the team with
24:32an aptitude for puzzles like this build
24:34it alone
24:35we finished before any other team my
24:39point is that the task wasn't really
24:42suited to team working so why make it
24:45one
24:46teamwork can also lead to inconsistency
24:50a common cause of poor sales in the case
24:54of a smartphone that a certain company
24:56launched one director wanted to target
24:59the business market and another demanded
25:03it was aimed at consumers the company
25:06wanted both directors to be involved so
25:08gave the product a consumer-friendly
25:11name but marketed it to companies the
25:15result was that it met the needs of
25:17neither group it would have been better
25:20to let one director or the other have
25:22his way it not both
25:29now industriousness or hard work it's
25:35easy to mock people who say they work
25:38hard after all a hamster running around
25:41in a wheel is working hard and getting
25:44nowhere of course hard work is valuable
25:47but only when properly targeted
25:50otherwise it wastes the resources that
25:52companies value most time and energy and
25:55that's bad for the organization there's
25:59a management model that groups people
26:01according to four criteria clever
26:04hard-working stupid and lazy here lazy
26:10means having a rational determination
26:13not to carry out unnecessary tasks it
26:16doesn't mean trying to avoid work
26:18altogether most people display two of
26:22these characteristics and the most
26:24valuable people are those who are both
26:26clever and lazy they possess
26:29intellectual clarity and they don't rush
26:32into making decisions they come up with
26:35solutions to save the time and energy
26:38spent by the stupid and hardworking
26:40group instead of throwing more man-hours
26:43at a problem the clever and lazy group
26:46looks for a more effective solution next
26:50we come to creativity this often works
26:54well creating an attention-grabbing TV
26:58commercial for example might lead to
27:00increased sales but it isn't always a
27:04good thing some advertising campaigns
27:07are remembered for their creativity
27:09without having any effect on sales this
27:13happened a few years ago with the launch
27:15of a chocolate bar subsequent research
27:18showed that plenty of consumers
27:20remembered the adverts but had no idea
27:22what was being advertised the trouble is
27:25that the creator derives pleasure from
27:28coming up with the idea and wrongly
27:30assumes the audience for the campaign
27:32will share that feeling a company that
27:37brings out thousands of new products may
27:39seem more creative than a company that
27:42only has a
27:43whew but it may be too creative and make
27:47smaller profits creativity needs to be
27:50targeted to solve a problem that the
27:53company has identified just coming up
27:56with more and more novel products isn't
27:58necessarily a good thing
28:00and finally excellence we all know
28:06companies that claim they strive for
28:08excellence but it takes a long time to
28:11achieve excellence in business being
28:14first with a product is more profitable
28:17than having the best product a major
28:20study of company performance compared
28:24pioneers that is companies bringing out
28:27the first version of a particular
28:28product with followers the companies
28:32that copied and improved on that product
28:35the study found that the pioneers
28:38commanded an average market share of 29
28:40percent while the followers achieved
28:44less than half that only 13% even though
28:48their product might have been better
28:51insisting on excellence in everything we
28:54do is time consuming wastes energy and
28:58leads to losing out on opportunities
29:01sometimes second-rate work is more
29:04worthwhile than excellence make sure
29:07it's excellent
29:08sounds like a good approach to business
29:10but they just get started approach is
29:14likely to be more successful
29:19that is the end of section 4
29:23you now have half a minute to check your
29:26answers
29:34you
29:57that is the end of the listening test
30:01in the IELTS test you would now have ten
30:05minutes to transfer your answers to the
30:07answer sheet
30:15you
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