Full transcript
Intro
0:00We went from 0 to 30 million in just 4
0:02years. And so I know for a fact you give
0:04me a single human being on the planet
0:05that I can coach them and get them to
0:06build a six-figure business. I will bet
0:08my life on it. If I were to start a
0:09brand today, this is what I would do.
0:11>> Me, John, investment banker turned
0:13content creator and CEO of Stan, which
0:16has grown to over $40 million and is
0:18backed by Steven Bartlett, the Hormosis,
0:20and Gary Vee. And today he's going to
0:22reveal his money-making secrets. So if I
0:23want to 10X my business, what do I One
0:25skill that changed my life for the
0:26better would be cold emailing because if
0:28you're good at it, it gets you into
0:29rooms that you have no business being
0:30in. This is the actual cold email that I
0:32sent to Gary
0:34>> and a playbook to scale your business so
0:36you can break through in any dream.
0:38>> I want you to think about your own
0:39company like an investor and use an
0:41investor rubric. There are four key
0:43buckets. Number one is product. Why is
0:46it 10x better than the competition? And
0:47then why it will continue to be better.
0:49The second piece is if you just do that,
0:52you will achieve remarkable results.
0:54When we make it one day, what do you
0:55think your favorite reflection on the
0:57experience will be?
0:57>> I'll be proud that I saw it in you.
0:59>> I started stand when I was at Sanford
1:00Business School and I made a video every
1:02single day post.
1:04>> And then I would go back to back on
1:05customer calls.
1:05>> Hey Evan, that's mine.
1:07>> Most of them are rejections. Trying so
1:09hard to figure out how do we make it and
1:11then in between those customer calls, I
1:12would script videos, film those videos,
1:13and then I would try to learn how to
1:14hire a team. And then by the end of the
1:16day, you're like, I've done only calls
1:17today. I actually built a business.
1:18>> Downtown Meat Bro.
1:20>> You want to be one of our first
1:21customers?
1:22>> I would love to. Oh, I just raised $5
1:23million. I'm literally going to cry.
1:25>> I might be making my dreams come true.
1:27>> I'm building the next billion dollar
1:28company.
1:28>> Oh my god.
1:29>> We eventually get to our first million
1:31in revenue and then our first $10
1:32million revenue and 30,000 customers.
1:34And then AI hits. What we realized,
1:36well, wait a minute. Why don't we
1:37actually just in 14 days we built
1:40something that got from 0 to $200,000 in
1:42revenue. And then just a couple months
1:43later, we did 3 million. And this is
1:45what I did.
1:47>> On this channel, we don't just like to
1:48talk about dreams. We like to help make
1:50them happen. And that is exactly what
1:52our project, what's your dream is all
1:54about. Let us know in the comments what
1:56your dream is and what is one area that
1:58you need our help with right now. And
2:00guess what? You might just hear from us.
2:03Oh, and don't forget to stick around to
2:04the end of the video because we do break
2:05down the entirety of John's dream into
2:08actionable steps for all of you guys.
2:10We'll meet there. I'd say let's jump
2:11into the video, but I do have one guest
2:13who wants to speak. Thank you for
2:15subscribing. Oh, thank you for
2:17subscribing in the last video. And if
2:20you have not, please subscribe. All
2:22right, let's get back to the video.
Where Founders Waste Their Attention
2:31John, if someone wants to 10x their
2:34company, where do you see them generally
2:37overinvest their attention and where do
2:40you think that they should be putting it
2:42instead?
2:43So everything in business comes down to
2:46one thing and one thing only for the
2:48most successful businesses which is your
2:49customer. All of us get in our heads of
2:52how I can get to next. How can I do this
2:54thing? How can I do that thing? But you
2:56have to realize what does a business run
2:57on? It runs on a bunch of customers or
2:59people who want something from you in
3:01some way. And so I believe the right way
3:03for everyone here to answer the question
3:04and find their 10x growth channel is to
3:06ask yourself where does my customer
3:08disproportionately hang out? And then I
3:10would ask myself what does my customer
3:12need? Right? So, for example, if you're
3:13a real estate agent and you target
3:15single moms who hang out at country
3:17clubs in this particular way, you want
3:19to just ask yourself, if I want 10x
3:20growth, the input to that is finding 10x
3:22as many customers. And so, where are 10x
3:24as many customers hanging out? So, maybe
3:26that's at the country club, maybe that's
3:27online, maybe that's in an email list,
3:29maybe that's in a subreddit or a
3:30community.
3:31>> It makes sense. And then I think about
3:32it, I'm like, well, I'm not really
3:33prioritizing like things like LinkedIn,
3:34which is really where like our customer
3:36is.
3:36>> Super slept on. Super slept on.
3:38>> Right. I am curious like when it comes
3:40to that customer, what are like
3:42different tactics that someone could use
3:44to make sure that they are speaking to
3:46the correct customer? Because I could
3:48say, okay, entrepreneurs, but then I'm
How to Find Your ICP
3:50there and I'm not sure exactly which one
3:52specifically would be the best for my
3:54product.
3:54>> Everything comes down to one specific
3:57term, which is your ICP or your avatar.
4:00The number one thing I would have you do
4:01to make sure you are doing the right
4:02thing or saying the right things is I
4:04would sit down with your team and I'd
4:06walk through and I'd give someone a
4:07name. I would think about who is my
4:08ideal customer persona. So in this case,
4:10let's assume that I'm a physical
4:12therapist or I'm a fitness coach and I
4:14specifically know that I can serve best
4:16my customer who is a busy mom who works
4:18a 9 to5 is upper middle class and in
4:22that I can name her let's say Sally Joe.
4:24What I'm going to be thinking about
4:25there is what are Sally Joe's top
4:27problems? I would guess if you
4:28interviewed Sally Joe she'd say you know
4:30John I really want to lose weight but I
4:31don't have enough time. I'm super busy
4:33with my job, my relationship with my
4:35partner, and then also my kids. And so I
4:37don't have time. And so then I'm
4:38thinking about all of the messaging I'm
4:40creating and all of my products and
4:41services should meet her specific
4:43problems at that subniche level. So I'm
4:45not going, hey, at the mass market
4:47level, I'm going to help all of you guys
4:49lose weight. I'm saying if you're a busy
4:51mom working a 9 to5, I'm specifically
4:53going to make recipes for you that you
4:56can make in 5 minutes that are healthy,
4:57that'll help you lose weight, and then
4:58specifically give you a 5minute exercise
5:01or a 15-minute exercise that you can do
5:02every single day in between when you're
5:04picking up your kids in the school line
5:05and when you get home. That level of
5:07clarity and specificity, basically
5:09niching down early on to find your ICP,
5:12will give you significantly more
5:13conviction on what messaging you should
5:15hit up front. And then your job from
5:18there as someone who wants to scale a
5:19business is basically to go, okay, my
5:21hypothesis is if I market to Sally Joe
5:23that um I will help her lose weight in 5
5:25minutes, she will come in and she will
5:27work with me. Your job is to basically
5:28test that across five or six different
5:31messages, right? Whether it's on
5:32Facebook ads, whether it's in your
5:33content on social media, whether it's on
5:34a billboard on the side of your town,
5:36whatever your distribution channel is,
5:38and then validate which one of these
5:40messages actually led to someone coming
5:41and purchasing. And then what do you do?
How Zillow Acquired Customers
5:43You just follow the signal. Are there
5:44any examples that come to mind of like a
5:46brand that has like nailed customer
5:48acquisition?
5:49>> One of the cleverest ways that I've seen
5:50a business acquire customers is actually
5:52Zillow. Zillow was incredibly precient
5:54around the fact that we are all voyers.
5:56We want to know what price that rich
5:58person's house is or that ex partner of
6:00ours is or or that crazy person out
6:02there in Beverly Hills how much their
6:04house is worth. So the way that they
6:06went about building their brand and
6:07acquired customers was through this
6:08really clever idea of this estimate.
6:10Which by the way when they first
6:11started, it was like very broad. It was
6:14like a this. But what they used on this
6:17estimate was a way to meet human nature
6:19where it was at and played to this mass
6:21market play of like, hey, how much is my
6:23neighbor's house worth? And use that as
6:25a hook into their broader business.
6:27Right? Because you come in for this
6:28estimate and you know Zillow and then
6:30you realize and then you have the
6:31product experience. You're realizing,
6:32oh, I'm looking at a map of all the
6:33houses out there. Mhm.
6:34>> Which then it might not be that day, but
6:36a year later, 5 years later, when you're
6:38in the market for a house, where do you
6:39go? You go to the place where you saw
6:41this estimate. You you go to the place
6:42where you saw a map of all the potential
6:44houses you could buy.
6:46>> So, I think it's one of those clever
Your First 10 Customers
6:47tactics of how to acquire a customer by
6:50just meeting them where they're at and
6:51giving them a really fun thing.
6:52>> So, I feel like acquiring customers just
6:54feels like you're just going this uphill
6:55battle. Is there anything that we could
6:57do to make that incline a little bit
6:59easier?
7:00>> So, for the first 10, you got to hustle.
7:02That's just purely you breaking out
7:04there and like figuring out a way to
7:05acquire those first 10 people. But then
7:07what one should do is one should seek to
7:09outd deliver value for those first 10.
7:11Like you want to do everything you can
7:13to make these first 10 people your
7:15biggest fans. Like truly for us Stan the
7:17first product we ever offered was stand
7:19it was a link in bio that was
7:20significantly more supercharged with
7:21like all the ways that you could
7:22monetize. I would personally build our
7:25first customers their stand. I would
7:26help them make their digital product. I
7:28come up with all their marketing ideas.
7:29Like I'd be like, "Hey, like what if you
7:30did this video in this way?" And some of
7:32these first 100 people, I literally made
7:34them their first 100K myself or their
7:36first million over the course of six
7:37months. And the way I think for folks to
7:39think about how do you scale this or how
The Referral Incentive That Scaled Stan
7:41do you gas this out is one of my
7:42favorite Charlie Mer quotes, which is
7:44show me the incentive and I'll show you
7:46the outcome. Aka, we're always in the
7:48business of creating win-wins. If our
7:50customers winning, therefore we win
7:51because it aligns incentives. And so in
7:53this particular case, once we had built
7:55this incredible fan base of people like,
7:57"Holy [ __ ] John and Sam made us so much
7:59money, what did we do?" We offered a
8:01referrals incentive. So like, "Hey, if
8:03you want to share your sand referral
8:04link, it's not just like a onetime fee."
8:06In this case, we want to do a line
8:07incentives even further. If you share a
8:09SN subscription with other people and
8:10they subscribe, then you get 20% of
8:12their lifetime recurring subscription
8:13for life. Like as long as they're
8:15subscribed, you also get the kickback.
8:16So as you think about how do you build
8:18an organization that scales without you?
8:20One of the best ways to do that is to
8:21think about what are the incentives you
8:23provide your different stakeholders and
8:24therefore what outcome will you get out
8:26of that.
8:26>> That's genius. I feel like we're going
8:28to apply that. So you know I'm sure that
8:31one of the benefits of acquiring these
8:32customers especially early on is that
8:34they can help you build your product and
8:36improve your product. Yes.
3 Questions to Find Product Market Fit
8:37>> How are you including potential
8:38customers as part of the process so that
8:40they can help you improve your product?
8:42>> So the golden goose of an early stage
8:44startup is to get to product market fit.
8:46What does that mean? No one really
8:47knows, but they always say you know it
8:49when you have it because you just feel
8:50the market pull. So, I've got a set of
8:53three questions that will help you hit
8:54product market fit. The first one is a
8:56very counterintuitive question. So, once
8:58you get your first few customers, the
8:59number one thing you should ask them is
9:01not how much do you like the product.
9:02That's what most people do. You ask them
9:05how disappointed would you be if you no
9:08longer had access to this product?
9:10Because pain for human beings is a much
9:12better signal of how much they value
9:14something versus how much they say they
9:16like something. And you just give them
9:18three options. Very disappointed,
9:19somewhat disappointed, and not
9:20disappointed at all.
9:21>> Sorry to interrupt here, but I have to
9:22go off of what John is saying because we
9:24would 10 out of 10 be disappointed if we
9:26didn't have this one tool for our
9:28business. And that tool is granola.
9:31Granola is an AI notepad. And I
9:33personally like to describe it as an
9:35encyclopedia of literally every meeting
9:36you've ever had in your business. And I
9:38keep going on and on and on. blah blah
9:39blah. Is that good?
9:40>> Yeah. Should we finish this later? Okay.
9:42>> Just so we can get to the meeting.
9:45>> Granola, what are the to-dos?
9:47>> She doesn't even use her brain anymore.
9:48If she didn't have granola, we would
9:50never have follow-up emails.
9:52>> Yeah. So, that's what it's for, right?
9:54My battery is running low and I think
9:55it's causing me to lie.
9:57>> Go get your battery charger.
9:58>> I'll get in a second. So, there are
10:00three things that we had to discuss. You
10:01know how John talked about like the
10:02systems and creating of the AI?
10:03>> Oh, yeah. Yeah. Yeah. What is one that
10:05we could easily offload?
10:06>> Granola. Based off of our interview with
10:09John where he talks about systems, I
10:10want you to look through across all of
10:12our meetings and I want you to tell me
10:13all of the systems that we should create
10:16and where we really are falling short.
10:18>> You know you don't have to call it
10:20granola.
10:20>> Oh, this is great. So, we have the guest
10:22followup follow-up email SOP.
10:26Oh.
10:26>> Oh, so Granola can roast people now.
10:29That's great.
10:29>> And this episode is sponsored by
10:31>> Oh. Oh, Granola.
10:32>> Yeah.
10:33>> Guys, is that what your plan was this
10:35entire time? You don't have to do an ad
10:37read anymore. Tiff,
10:38>> we literally pitched something
10:39completely different. We're not going to
10:40use this meeting.
10:41>> I invented a new color for my
10:42background. It's greenola.
10:44>> Can we actually seriously like just go
10:46back to the main which want to do?
10:48>> She's freezing again.
10:50>> Okay, guys. I'm down to 2%. I'll be
10:51right.
10:53>> No.
10:54You want to take it away? All right,
10:56guys. You know the deal. Click the link
10:57in the description. One month off. Go
11:00check it out. Like and subscribe. Like
11:02and subscribe.
11:04>> All right. What did I miss? Ask Granola.
Why You Feel Stuck: The Bamboo Problem
11:09>> Wait, what? Are you using this as the ad
11:12again?
11:12>> Hello.
11:14>> Most people will see that 80% of people
11:16or 90% of people who don't like your
11:18product as discouragement.
11:19>> But you should recognize in early stage
11:21MVP, most people aren't going to [ __ ]
11:23with your product and love it cuz
11:24there's probably seven features more
11:26features it needs or needs to be proven
11:27in this way. for that 10% of people who
11:29really really love your product, you ask
11:31the next question which is what are the
11:33key patterns behind all of the people
11:35who love our product the most because
11:37what you'll find for example with Stan
11:39is we served a bunch of different kinds
11:41of creators. So there were lifestyle
11:43creators, people with like 5 million
11:44followers, there were comedians, there
11:46were artists, there were all these
11:47different people that we gave Stan to.
11:48And so what we found was folks who
11:50specifically wanted to offer some sort
11:51of community subscription, some sort of
11:52course, some sort of coaching service,
11:54they were our best early customer. And
11:56so what did we do? We asked them as the
11:58third question, what should we improve
12:00that would make you love this even more?
12:01And so they were like, hey John, we
12:02specifically are making the most money
12:04by offering a course specifically on
12:05this. So we want you to improve this in
12:07this way. And so in that process, what
12:09do you do? You now iterate. So what you
12:11do is you take their feedback and you
12:12make the product better in those ways.
12:13And then you do something else that's
12:15clever, which is you also have that
12:16bucket of people said they were somewhat
12:18disappointed. And you find the features
12:20that both your very disappointed people
12:21requests as well as your somewhat
12:23disappointed people requests. and you
12:24prioritize those and you build those
12:26first. And so what do you do on that
12:27next cycle, you imagine that this
12:28iteration cycle, the people who already
12:31love your product and you're getting
12:32immense value from it love it even more.
12:34And then you're also grabbing a couple
12:36of these people from the somewhat
12:37disappointed category and bucket and
12:38delighting them to and moving them over
12:40to very disappointed. And basically the
12:41rule of thumb is you have product market
Hitting Your Ceiling of Incompetence
12:43fit at some point if over 40% of people
12:45that you survey say they would be very
12:47disappointed if they didn't have your
12:48product anymore. Really what is
12:49fascinating to me is I feel like the
12:51you're right the inclination is to focus
12:53on the negative and to be like oh let me
12:55convert those people but in reality it's
12:57doubling down on the people who are who
12:59understand what you're doing
13:01>> double down on the winners always. One
13:03of the things I had written down was,
13:04you know, you scaled Stan pretty
13:05quickly, right? You know, you went from
13:070 to 30 million in ARR and now with
13:10Stanley, you're growing pretty quickly
13:12as well. And I think a lot of founders,
13:14and maybe it's just me, look at that.
13:16And I'm just like, man, like I've been
13:18at this for years. Like, what am I
13:19missing? Like, if someone feels stuck
13:21right now despite doing all the right
13:23things, what do you think are the common
13:25mistakes that they are making that are
13:26leading them to being in this position?
13:29So the first mental model I'll give you
13:32that's going to give you so much release
13:33from this feeling of stress and
13:34frustration like [ __ ] like why is
13:36everyone else making it and it just
13:37seems so easy to them but I'm like stuck
13:39here.
13:40I think very often about bamboo sounds
13:44really silly right but if you know
13:46anything about bamboo it takes years
13:48decades at times depending on the strain
13:51for bamboo to actually spread its roots
13:53>> and then over the course of days or
13:55weeks it shoots up to some massive
13:57success. The reason why Stan scaled so
14:00quickly is because I had a decade plus
14:04of obsessing over business working in at
14:06Goldman Sachs and and VC at a top firm.
14:08I had learned all of the patterns of how
14:09to scale. It's 10 years of studying,
14:11>> right?
14:12>> And working and iterating. And also, by
14:13the way, I failed through multiple ideas
14:14before Stan. And so, no one saw that.
2 Questions to Ask When You Are Stuck
14:17What all of us are seeing oftentimes is
14:19like, you know, some 18-year-old vibe
14:21coded a 100k MR app and you're like,
14:23"Fuck, I'm so behind. I'm so cooked
14:24because of AI." There are going to be
14:26some of those lucky cases with geniuses,
14:28but most of the success stories you've
14:29seen, if you really dig into them,
14:30whether it's people building a business
14:31or it's a really famous artist who had
14:33an overnight success, they've been
14:35grinding for years. Even to use Dan as
14:38an example, you saw us have this
14:39meteoric rise and then I hit my ceiling
14:42of incompetence. I actually didn't learn
14:44the skills and grow into the ways that I
14:46needed to at the time for about a year,
14:48year and a half to make the transition
14:49from a founder who's, you know, had a
14:51mere rise to a CEO that scales a true
14:53business. And now you're seeing us
14:55evolve and adapt and learn how to get to
14:57the next level in a way that I think
14:58it's very human for all of us to
15:00recognize that you're going to have
15:00these periods where you're going and
15:02you're struggling. And the struggle is
15:04actually the human journey and it's you
15:05getting to pay your dues to then have
15:07this shoot and then you hit this next
15:10plateau. And whether or not you get to
15:12success is whether or not you can get
15:13through that struggle and then you shoot
15:14to the next level.
15:15>> In terms of where I see people getting
15:17most stuck is that they're not zooming
15:20out often enough.
15:22You have to have these bursts of being
15:24deep in the problem, obsessing over the
15:26problem and trying to figure it out.
15:28>> And then you have to have the healthy
15:29awareness of when should I actually take
15:30a step out because by definition, if
15:32you're in the thing, you can't see the
15:34thing.
15:34>> And there are times if you want to
15:36scale, especially when you get to the
15:37next level, you have to recognize what
15:38got me here won't get me there. And if
15:40I'm going to figure out what will get me
15:41there, I actually need to leave this
15:43circumstance and observe from the
15:44outside as a third party observer. And
15:45then you can observe and be like in my
15:47case, oh, I'm too in the thick of
15:50things. I'm too in the fires. I'm too in
15:51the fight or flight when actually now to
15:53go from 30 to hundreds of millions of
15:55revenue, I actually need to be a
15:56completely different kind of person. I
15:57actually need to be a general that's
15:59actually coordinating all these
16:01different battalions and armies rather
The Investor Rubric: 4 Buckets
16:02than being the one leading up the front
16:04lines here and then therefore not seeing
16:05the whole battlefield and the scale that
16:06I need to be playing at.
16:07>> So other than okay, I have to remove
16:09myself, I have to change, are there any
16:11specific tactical questions that this
16:13person could ask themselves while
16:14they're doing that?
16:14>> Yes. And I would specifically have them
16:16ask not themselves but other people. And
16:18what I mean by there's two questions
16:19that I would give you if you're feeling
16:20stuck. Number one is I would be asking
16:23my team for very honest candid feedback
16:26on where they think I'm getting in the
16:28way. They'll give you a pretty honest
16:29reflection if you have a good
16:30relationship with them. And in that it's
16:32very difficult to take because you're
16:33the boss and you have to seem like
16:35you're in control and you have to feel
16:36like you know you're the one running
16:38stuff. And then if you pair that with
16:40then asking founders or entrepreneurs or
16:42people who are one stage ahead of you,
16:44what are the things you're spending your
16:45time thinking about and doing, you'll
16:48start to see patterns between, okay,
16:49this is the feedback I'm getting on how
16:51I could potentially improve and then
16:52this is lived output experience of
16:55people that I look up to. So for
16:56example, when I was still learning how
16:57to evolve from founder to CEO, it was
16:59very much so I was too in the thick of
17:00things. But then I'd ask all these
17:02billion-dollar founders who were scaling
17:03super well like what do you spend your
17:04time doing and thinking about? None of
17:06them were telling me they were in the
17:07weeds of this that or that thing. At
17:09times they were, but actually what
17:10they're spending 80% of their time doing
17:12was hiring and leading a team.
17:14>> Yeah.
17:14>> And then when I evaluated myself, if you
Bucket 2: Scalability
17:16look at my calendar at the time, and
17:17this is what everyone should do is they
17:18should look at their calendar because
17:19it's a function of what you're actually
17:20accomplishing. Only like 10 20% of my
17:22time is on hiring. And so, how could I
17:25possibly want the outcome of an atscale
17:27business if my inputs are not aligned
17:30whatsoever with the outcome that I want?
17:31the the inputs that I was having here,
17:33all the usage of my time was on like
17:35micromanaging small details and yes, the
17:37thing came out perfect, but was it
17:39creating the outcome of scale that I
17:41wanted? No, the the activities I would
17:43need to do instead would be hiring an
17:44awesome team, giving them the context,
17:46training them properly, managing them
17:47properly because then they can get so
17:48much more scale than I could alone.
17:50>> Speaking to those successful
17:51entrepreneurs or companies, I am curious
17:54the ones that have successfully scaled,
17:56what patterns are you seeing over and
17:59over again? So before I started a
18:01business, I was a venture capital
Bucket 3: Competitive Advantage
18:03investor. And so I got to see hundreds
18:06of companies every year at the deepest
18:07of levels at the board level, at the
18:09metrics level, at like the founder level
18:11of what were the patterns that led them
18:12to success. Because at the end of the
18:14day, as a venture capital investor, what
18:15are you trying to do? You're trying to
18:16make a ton of money off of making a
18:17couple bets. And so you're really trying
18:19to find the patterns of what leads to
18:21the most successful companies. I want
18:22you to think about your own company like
18:24an investor. And so I actually think one
18:26of the best ways to think about
18:28evaluating your company to make sure
18:29it's successful is to use an investor
18:32rubric to evaluate your company. And so
18:34there are four key buckets. So number
18:36one is product aka what is the quality
18:39of your product? Why is it 10x better
18:41than the competition? Right? And when
18:43you first start of course it might not
18:44be 10x better. It might be one and a
18:45halfx better 2x better. But you need to
18:47have a really clear understanding of why
18:49your product is significantly better
18:51than the rest of the market. And then
18:52also long-term why it will continue to
18:54be better.
18:55>> I have a question about that. How do you
18:57actually qualify that it actually is the
19:00best?
19:00>> There is no better way to qualify
19:01whether your product is the best more
19:03than just showing the data which is like
19:05I can tell you right now Tiff believe me
19:07this is a great product or I can just
19:08show you these are the survey results.
19:10This is our retention versus the rest of
19:12the market. It's 25% higher. This is our
19:14customer success rate. It's 25% higher
19:16than all the legacy competition cuz it
19:17stand is so much simpler and easier to
19:19use. And also by the way here's the
19:20price point. significantly cheaper than
19:21the rest of the market too. So product,
19:23that's number one. The second piece is
19:25scalability. Specifically, what I mean
19:27by this big business buzzword of
19:28scalability, because people use this all
19:30the time. What I actually mean by that
19:32is it's one thing to make your first
19:34100K, your first million dollars as just
19:36like a star individual contributor, and
19:38we're all able to do that, I think, now
19:39in the age of AI. It's another thing to
19:41build a truly repeatable and scalable
19:43business in an enterprise that goes on
19:45and works without you.
19:46>> And so there's all these different
19:48things you could be doing. So in this
19:50context it's like should I build a
19:51system to like make customer support
19:52more efficient or is there actually just
19:54so much alpha to be captured in this
19:56market that I can charge an above
19:57average price for the next few years
19:59because there's nothing else like it in
20:00the market. So there's all these
20:01different variables that underly the
20:03simple thing of like profit margin that
20:05are actually questions of like how do I
20:07optimize my business. So once you have
20:09product and scalability then you should
20:10be thinking about the next level of the
20:11game which is competitive advantage.
20:13People go to business school for two
20:15years to learn all about this, but what
20:16are all the ways that my business can
20:18differentiate versus the competition? At
20:20the end of the day, what I think most
20:21people don't recognize is we are in a
20:23competitive environment. Like
20:24competition will eat your business alive
20:26if you're not thinking about it. There's
20:27a term in Silicon Valley say only the
20:28paranoids will survive. There's a reason
20:30for that. Not the most healthy for your
20:32nervous system, but there's a reason.
20:34And so with competitive advantage, a
20:35couple key things that you can be
20:36thinking about for yourself is why is
20:38someone going to consistently come back
20:40to my business versus other businesses?
20:42Maybe it's brand, right? for Apple or
20:43Coca-Cola, there's like a very strong
20:45brand. Everyone knows that you exist and
20:46they have feelings towards you in some
20:48sort of way. That leads to more brand
20:49loyalty. Then you have something like
20:51network effects. So Facebook or
20:52Instagram is a great example. All of
20:54your friends are on it. And to solve
20:56that cold start problem with the network
20:57is incredibly difficult for a new
20:58challenger app. Then there's other
21:00things like scale. Like at the end of
21:01the day, the reason why big corporations
21:02are taking over the world is because
21:04they have scale. They have so many funds
21:06or they have so many resources to just
21:07beat out the competition in certain
21:09ways, right? And so your job as this
21:11upstart entrepreneur is like, okay, what
21:12are the small ways that I can
21:13differentiate in my business versus the
21:15competition,
21:16>> right? And for you, what was that?
21:19>> If I were super honest on why Stan won,
21:22I should paint you the landscape first
21:24of how stupid it was for me to start
21:26Stan.
21:27>> So I started Stan when I was at Stanford
21:30Business School. The context in which I
Bucket 4: Team and Your Right to Win
21:31started Stan was on its face, if you
21:34were a business school student,
21:35absolutely idiotic. True, there was so
21:37much competition as a Red Sea. The
21:39creator economy was the hottest thing
21:40possible. There were multiple companies
21:41that were billion dollar plus had raised
21:43tons of money from these private equity
21:45firms and there were 50 plus Lincoln bio
21:47solutions. And so I say that to say if I
21:49were to give you the super honest answer
21:51of why we won, it would come down to two
21:53things. One is we just genuinely cared
21:55way [ __ ] more than the competition.
21:57Right? When you're competing with like
21:58some legacy boomer software solution
22:00that's private equity owned that doesn't
22:01actually give a [ __ ] about your
22:02customers versus me just like in the
22:05thick of it. I'm in the zeitgeist. I'm
22:07just serving my friends. Like I use the
22:10right language to market to our customer
22:11because I am our customer. I'm around
22:13our customer all the time versus like
22:14some nineto-ive person who clocks in and
22:16out and like it does a market study that
22:18takes three months. Like it sounds so
22:19silly but we just genuinely outcare our
22:21competition and no one else will ever
22:23beat us on that value because we are
22:24creators and entrepreneurs ourselves.
22:26But then number two is just the quality
22:28of the talent and the speed at which we
22:29operate.
22:30>> That is phenomenal and that's something
22:31that anyone at the end of the day like
22:33they could be the competitive advantage.
22:35just I mean it's why you see people like
22:36Alex Earl like why it resonated so much
22:38is because she was someone who struggled
22:40with acne and it you know completely
22:42made sense and for years we knew that
22:44she struggled with this she was very
22:45vulnerable and honest showing pictures
22:47of her acne which literally I saw and I
How to Decide What Is Worth Your Time
22:49like as someone who struggled with that
22:50and I'm like I'm older than her and
22:52everything but I'm like man like I
22:53relate to this girl right
22:54>> and that's why I actually think founders
22:55are so special because they're this
22:57magnetic force that's irrational right
22:59from a business lens you're like can I
23:01count on the founder to just be so
23:02exceptional and they've got a variable
23:04to them that's magic and investors
23:06therefore put a premium on that right
23:08like the the valuation of SpaceX or
23:10Tesla is not rational but the market is
23:12a sign that Elon has some super force
23:13and so it's really really special when
23:14you start a company up front like you
23:16are the differentiation actually and
23:18it's feels really so like this human
23:19being that has this raw potential could
23:21be the thing but truly like I think we
23:24humans are the thing that really makes
23:25magic in a way that like AI for now
23:28can't
23:28>> so what's the last one
23:29>> so I guess this sets us up really well
23:30for the last one which is team so at the
23:32end of the day you're investing in human
23:34beings running an operation. And so this
23:37variable especially is incredibly
23:39important at the early stages because
23:40especially at the seed stage, you're
23:42just betting on human beings because
23:44like their initial idea likely won't
23:46work out. They whether or not they have
A System for Building Systems
23:48the resilience to pivot through and
23:49figure out the next big idea. Like I
23:50love Slack as an idea because they
23:52started out as a video game and then
23:53eventually turned into a $10 billion
23:55plus messaging application.
23:57>> That was just the quality of the team
23:58though. It was quality of the founder
23:59and the quality of the people who built
24:00that uh with Stuart back in the day. And
24:02so the way that I would have a founder
24:04entrepreneur evaluate whether or not
24:06they're running the right business is
24:08they would ask themselves why am I
24:09uniquely disposed to one in this market.
24:11And so to use Alex as an example of
24:13course she should build an incredible
24:14acne skincare line. She has a very high
24:16chance of success because she was so
24:18authentic to that journey. She's built
24:20an audience and a trust and reputation
24:21credibility around dealing with acne.
24:23And then she's therefore the customer
24:24has a lot of intuition how how likely
24:26her product should succeed and actually
24:28help people in that. And so asking
24:30yourself the term what is my right to
24:32win is a really really important
24:34question and you'll see how that
24:35actually translates to not only what I
24:36said before about competitive advantage
24:38but also team here like what is the team
24:39that I'm building what are the skill
24:41sets of that team that will then lead me
24:43to have the right to win to out compete
24:45the rest of the environment.
24:46>> That's so beautiful. That's truly like
24:48truly so beautiful. I think one of the
24:50hardest parts you know of growing a
24:52business is that like every day
24:54everything feels urgent. So I am
24:56curious, is there anything that helps
24:59you decide what's actually worth your
25:02time for growth?
25:03>> I would just constantly be asking
25:04yourself, what can I be doing that has
25:06the most leverage? Where first you start
25:08out, you're doing literally everything,
25:10right? You're doing the sales, you're
25:11making the content, you're making the
25:12product, you're checking on everything.
25:13Your job is once again to build those
25:15systems that allow you to automate out
25:17all of those things that are your lowest
25:19ROI, value, return
25:20>> and then constantly trailblaz new places
25:22where you can add more and more leverage
25:24to your business. That's just like
25:26that's the path of the founder is to
25:27constantly innovate in ways that adds
25:29more leverage to your business.
25:30>> Speaking of systems, systems obviously
25:32are very important to like we've had
25:34oftent times we brought in people where
25:35I'm like I can't tell if it's the person
25:38or the system that's failing.
25:40>> And so I'm curious if you have a system
25:43for creating a good system. I'd start
25:45first with a quote which is the
25:47definition of a remarkable organization
25:48is that an unremarkable person can come
25:50in and achieve remarkable results and
25:53that only comes from creating incredible
25:55systems. And so for your first question
25:57there of thinking okay is it the person
25:59or is it the underlying system which I
26:00would argue the person coming in is part
26:02of that system at the end of the day. So
26:03you can always improve that variable by
26:04hiring someone better at that particular
26:06job. At the end of the day, I think the
26:08best founders and leaders and
26:09entrepreneurs take extreme ownership and
26:11they say no matter what, something here
26:13could be improved. The underlying
26:15system, the underlying way that I'm
26:16giving that person context that could
26:18also likely be improved. And so now to
26:20answer your question around is there a
26:21system to figure out what systems to
26:23systematize. Our jobs as entrepreneurs
26:25looking to scale and build systems is to
26:27identify the places where there actually
Are You Worried About AI
26:29should be systems. But I think people
26:31too early on would be like, I need to
26:32systematize everything. So in my
26:34perspective, a large part of the
26:36creative process, you just need to break
26:38down what are the pieces of that that
26:39can be systematized right now versus
26:41what still feels like magic in a bottle
26:43because what you should be doing is
26:44basically ask myself what are the things
26:46that I can immediately trust a talented
26:47high school intern to do.
26:49>> So whether that's checking my inbox or
26:51doing X and Y thing or like picking up
26:53coffee as a as an extreme example, those
26:55are the opportunities to first automate
26:56and systematize. And what my process is
26:58from there is I just voice note to my AI
27:01agent. I'm like, "Hey, ask me all of the
27:03questions that you think you need to be
27:05able to truly systematize this process
27:07and then I'm going to give it a voice
27:08note of context of like I'm going to
27:09ramble. So, this is how I get my coffee.
27:11I specifically love this specific copy.
27:12I go here." And what you should do is
Building a Vision When AI Changes Everything
27:14you should be aware of every single
27:15action decision you take. So, you're
27:17like, "When I get to the counter based
27:18off of how I'm feeling, I decide if I
27:20want a matcha latte or if I want a an
27:22espresso." And then I always make sure
27:23to tip the waiter this because it's
27:25really important to me to have this
27:26connection. You run through all the
27:29pieces of how you do the action
27:30yourself. The agent's good enough to
27:32then be like, "Okay, this is how we
27:33systemize process." You could SOP,
27:36right? And then you just give that to
27:37either a person or an AI agent to do.
27:39And then what you should be doing is you
27:41just watch what the output is there. And
27:42then your job as the watch of the system
27:44is to be like, okay, what is the result
How to Grow a Brand Page in 2026
27:46or the output that comes back to me? If
27:47it's not right, let's say my match is
27:49cold today. What what went wrong in
27:51that? Then you dig in. It's like, oh,
27:52well, I assume that you would have a
27:54car. I had a car to drive to this
27:55coffee. you actually took an extra 30
27:56minutes cuz you had to walk. So, I
27:58actually need to get you transportation
27:59to actually do this job well. So, if you
28:01do those well, what does that do? It
28:02creates net more energy and space for
28:04you to do the thing that you're really
28:05creative at that's hard to systematize,
28:07but then also therefore build awareness
28:09around, okay, I'm doing this action much
28:10more often. How do I actually
28:12systematize these like tiny little
28:14things of taste and creativity, what
28:15have you, that only I can do.
28:17>> That actually makes me feel a lot better
28:18because it makes me feel like, okay,
28:20great. Like the magic in a bottle, like
28:22I'm going to leave that for a later
28:23date. turn out.
28:24>> Are you worried about AI?
28:27>> I am terrified, but I also believe it
28:30won't replace us anytime soon. And our
28:32job is actually to integrate with it to
28:34survive long term. At the end of the
28:37day, there is a massive gap right now
28:39between the promise that you see on AI
28:41and like, oh my god, it's going to
28:42destroy all the jobs and it's going to
28:43do all these crazy things because it
28:45will do that on a very normal use case,
28:47but completely falls apart in all these
28:49edge cases. And then the reality of
28:50actually implementing AI to be
28:52successful in your business. There's a
28:53massive gap. It will get closed over the
28:54next few years, but like all the AI tech
28:56bros are very incentivized to be like AI
28:58is going to change your life and all
29:00this stuff, but it's it completely falls
29:01apart as vaporware right now.
29:03>> How can you have a vision for a company
29:05in a world where AI could just change
29:07everything that you've worked for in two
29:08months? Like how do you know even when
29:11to pivot?
29:11>> Jeff Bezos has a really great quote that
29:13I love. That is, if you ask me what's
29:15going to change in the next 10 years, I
29:16have no idea. I spend my time instead
29:18thinking about what's not going to
29:19change in the next 10 years. And so in
29:21this context, we as human beings, what
29:23are we always going to want? We're gonna
29:24want faster delivery and cheaper prices
29:26when it comes to Amazon. So as you think
29:28about what you should be building
29:29towards in your own vision for your own
29:32company is what are the principles about
29:33human beings that will likely not change
29:35in the next 10 years and build after
29:37that.
29:37>> Moving on to social media because you
29:39know I know you know so much about that
29:41>> unfortunately. Yeah. So, how do you grow
29:45a brand page in 2026?
29:48>> So, the way to win on social is the way
29:50to win on anything in life in my
29:51opinion, which is just to start from the
29:53framework of give, give, give.
29:55>> Okay,
29:55>> at the end of the day, if you think
29:56about yourself scrolling social media,
29:58you just ask yourself, do I want to
Cold Emailing His Way Into Goldman Sachs
30:00watch this video? And then if you break
30:02that down from a first principles
30:03perspective, what does that actually
30:04mean? It's like, is this video
30:05interesting to me? Will it give me value
30:06in some way? So whether that value is
30:08emotional value, so like um like a
30:10connection with a relationship with
30:11someone that you respect as an
30:12influencer or content creator, or it's
30:14like laughter, or there's like a lot of
30:16what I do is just pure utility value.
30:18Like for me, my standard for a video is
30:20like if someone watches this, will it
30:22genuinely make their life better? Like
30:24is the knowledge I'm giving them or the
30:25value I'm giving them genuinely going to
30:26make their life better? At a
30:28foundational level, I'd start there.
30:30Then from there, the easiest thing to do
30:32if you want to get better at content is
30:33just to once again scroll your feed. And
30:35I like to call it mindful scrolling. So
30:37what you should be doing is you should
30:39be seeing what formats and what accounts
30:41are hitting that you personally really
30:42resonate with because that is likely a
30:44reflection of your values and your own
30:46style. So for me back in the day was
30:48Casey Neistat Chamberlain like I love
30:50their blog styles and then I really love
30:52for example like Gary V. Hormosi like
30:54teaching a ton of education and so I
30:56took the established proven formats of
30:59Casey Neistat's Vlogs and Alex Hormosy's
31:02educational videos and what did I do? I
31:03just combined them because that was my
31:04particular taste and style. And so I I
31:06copied like an artist, right? I I I
31:08copied some things that really deeply
31:10inspired me as an artist and then I made
31:11it my own. And what that allows you to
31:13do is it allows you to then go, okay,
31:15over time after I make my first 20
31:17videos, starting to understand what is
31:18my unique style, what is my unique
31:19voice, what is my unique preference of
31:21how I want to express myself. However,
31:23if you want to create an enterprise or
31:24an organization or attract other people,
31:26some version of what your art needs to
31:28do should capture the attention of other
31:30people. Mhm.
31:31>> You can go the route of like this is my
31:33hobby. I don't care at all that my
31:35paintings are super ugly in my case. The
31:36vlog can be doing for yourself, but if
31:38you're trying to put food on the table,
31:39then objectively you're not doing a
31:41great job because you've got to build a
31:42business. And so that's where the
31:43iteration experimentation is to learn
31:45what other people resonate with.
31:46>> It all stems back to what you're saying.
31:48It just the in intention behind it has
31:50to be incredibly authentic and real.
31:52Yes. For the individual because I think
31:53then at that point it falls apart.
31:56>> Yes.
31:57>> So let's rewind. I want to go before you
32:00created Stan, before you went to
32:02Stanford business. I know that you cold
32:05called or cold emailed your way
32:08>> both. Yeah.
32:09>> Into Goldman Sachs, right?
32:11>> Yeah.
32:11>> So, can you tell me a little bit about
32:13like how did how did you even get that
32:16opportunity?
32:17>> Yeah. So, I'll paint a picture for you
32:19first of what I was like as a kid, which
32:22is I grew up uh with a single mom just
32:23north of Charlotte, North Carolina. The
32:25environment we were around was very
32:26upper middle class. We were very not
32:28upper middle class. We didn't have much
32:30and I was in a world that no one really
32:32looked like us. And so I had two
32:34different cultural pressures pushing me
32:35to succeed in my career. So one was just
32:38like Asian-American pressure to like be
32:41successful in school and all that kind
32:42of stuff. But two was just like you're
32:44told by society, hey, if you get these
32:46dream jobs, these, you know, societal
32:47standards of approval, you'll be happy,
32:49accepted, and validated in life. I go
32:51into college, I study computer science
32:52and business. I take on student loans to
32:54pay for it. work a kitchen job like on
32:56top of school to pay off my loans and I
32:58am so hungry to make it. So I started
33:00college actually at 16. Not many people
33:02know this. Which by the way like imagine
33:03going to a fraternity party like
33:05thousands of people you're 16. It's like
33:06oh my god this is sick.
33:07>> What?
33:08>> Anyways, so I'm 19 my junior year. So
33:11you're like oh I just get a sick job on
33:13Wall Street then I'll be you know I'll
33:14be successful and happy. And so I went
33:17to this process basically like I had no
33:19connections truly. I was up against
33:21other kids whose dads and fraternity
33:23brothers were all on Wall Street. Had
33:25decades of generations of being on Wall
33:27Street and working at these investment
33:28banks. I had nothing. Every single night
33:31after class, I would sit there and I
33:33would study all of these guides online.
33:34This is way before the era of YouTube
33:36where there was like so much free
33:37information online. There were like one
33:38or two specific guides out there. It was
33:40called Wall Street Oasis and Merurders
33:41and Inquisitions. There were two
33:42different guides. I, by the way, I
33:44couldn't afford bang for the guide, so I
33:45found like a free download somewhere.
33:47Uh, shout out to those websites. Sorry
33:49about that, guys. that you guys really
33:50changed my life. So hopefully that's
33:51helpful. I just gave you a shout out
33:52here. And I would study them back to
33:54back to back and I would sit there and I
33:56would mock interview myself in the
33:57mirror, tell my story, and I would
33:59record myself to then look at, okay, how
34:01did I interview? How could I have
34:02improved my answer to what's your story
34:04as an example because I was so hungry to
34:06make it and I wanted that job on Wall
34:08Street. And so at the same time, I cold
34:10email everyone I could possibly find a
34:12share connection with, right? So in this
34:13case, like I was very lucky to go to
34:14UNCC Chapel Hill and there were enough
34:16alums on Wall Street that I had that
34:18connection. But also for folks who don't
What Goldman Sachs Actually Taught Him
34:20have that connection, there's all these
34:21different ways you can still find your
34:22connection. So for example, some of the
34:23best connections I had, I had no prior
34:25connection to, no university connection
34:26to. But as an Eagle Scout growing up,
34:28and I found the rolodex of other Eagle
34:30Scouts on Wall Street, I literally my
34:31subject line to people was, "Hey, fellow
34:33Eagle Scout reaching out." I was like,
34:35"Hey, like I just saw you worked on the
34:36this big Amazon transaction. So cool.
34:39I'd love to learn more about it. I'm
34:40also like really interested in
34:41recruiting at your firm. Would love to
34:42learn more about what it's like to work
34:44at Goldman or JP Morgan, what have you."
34:45And so what do you do? you go on those
34:47conversations and you just try to ask
34:49the most thoughtful questions possible.
34:50You try to do your research beforehand
34:52and then at the end of it, if it goes
34:54well and you feel like there's a vibe,
34:56then you're like, "Hey, like I really
34:57want to get to know you guys in the firm
34:59more. Is there anyone else that you
35:00think I should talk to?"
35:02>> And so then they'll actually make the
35:03next warm introduction. What do you know
35:04about a warm introduction? Is it
35:05significantly more likely to convert
35:06than a cold introduction? I can send
35:08like 25 cold emails and I get two or
35:10three people to respond. But then after
35:12you send those couple hundred first cold
Stanford, Covid, and the First TikTok
35:14emails to build your first
35:14relationships, then you can start to
35:16really compound a flywheel. Like now
35:18your relationships that you broken up
35:19front if you do a good job with those
35:20will actually make your job a lot easier
35:22by making warm introductions for you.
35:24But I flew up early for interviews that
35:26some of the firms invited me early and
35:28every single bank that I interviewed at
35:30I got either a final round for or an
35:32offer for. I got really really lucky in
35:34a lot of ways but I also worked my
35:36[ __ ] ass off for it. Basically, that
35:38kid was so dialed. Like, he was he would
35:40go to class, he'd run back from class,
35:42he'd he'd just work. And he and he
35:44didn't work because someone was telling
35:45him to. He was working because he's so
35:47hungry. I was a machine. I [ __ ]
35:49cranked. Like I Some of my buddies and I
35:51still joke to this day when we reflect
35:53back on our first years in banking and
35:54private like we were machines. We we
35:56would work like 20 hours a day just
35:58crank crank crank crank crank. And some
36:00part of us misses that.
36:01>> So with Goldman Sachs at the time,
36:02right, I know that it was just one brief
36:04chapter in your life. like was there
36:06anything in particular that you felt
36:07like was a really big lesson that you
36:09took from specifically that industry or
36:12working there?
36:13>> Yeah, I got really lucky being in a
36:15place like Goldman or my jobs afterwards
36:18in private equity because it normalized
36:22being hyper successful.
36:24>> Like I just walked into an environment
36:26where like people would just throw out
36:27numbers like $5 billion or $10 billion
36:29like it was nothing. But if you think
36:30about the benefit of that, it normalizes
36:32what you think is possible. And so the
36:35two things that Goldman really set me up
36:36for was the language and the knowledge
36:38of how the world works and how to play
36:40in these rooms of serious people. And
36:43two is it deluded me even further into
36:45thinking that building a company that
36:47helps millions of people is possible. So
36:49I'm very grateful to the experience.
36:50It's given me so much and I wouldn't
36:52trade it for the love.
36:53>> Your journey didn't stop there in terms
36:55of you also then ended up going to
36:57Stanford, right? And then it was at
36:59Stanford that something very very
37:01crucial happens in your journey. Yes.
37:04>> Right.
37:04>> I will say the reason why I went off to
37:06a job in private equity in Sanford
37:08Business School was because I was so
37:09deeply unhappy at the time at Goldman.
37:11And I didn't know why. And I thought the
37:13answer was, "Oh, I'll just get another
37:14more successful job or like another
37:16Stanford approval. If I just get this
37:18like other thing on the corporate career
37:19ladder, then I'll be happy and fulfilled
From TikTok to Starting a Company
37:21at Stanford." To paint a picture for
37:23everyone, it was deep co. So, we're all
37:25stuck in our rooms. And so, we were
37:26lucky enough as first year MBA students
37:28to still go to campus, but we obviously
37:30couldn't spend much time on campus. We
37:31were stuck in our rooms. And what were
37:33we all doing during that time? We were
37:34all doom scrolling TikTok. And there was
37:37this moment where I was like watching a
37:39video on my feed and it was Gary Vee
37:41doing what Gary Vee does, which is just
37:42yelling at you to start posting and
37:43give, give, give. Which, by the way, he
37:45truly changed my life for the better
37:46with that statement. And so I asked
37:47myself with Gary Fee's frame of mind of
37:49give, give, give, what kind of content I
37:51could make. For me, it was like, okay,
37:53as an underrepresented kid, how do you
37:54get your first dream job? Because that
37:55was literally just my story. It still
37:57is. And so I just, you can scroll back
37:58to my original Tik Tok, by the way. I
38:00made it. It took me like two hours by
38:01the way to make it like for my first
Getting the First 100 Customers
38:0345se secondond video cuz you're so bad
38:04it up front and like you can see how
38:07much I'm sweating by the end. But I made
38:10the video and I posted it and I truly
38:11thought nothing of it. And I remember a
38:13couple hours later I was hanging out
38:14with some friends and I opened my phone
38:16and I still remember the numbers like
38:1835.3K views and I was like guys holy
38:22[ __ ] guys I just did something and that
38:24video blew up and my next few videos I
38:26was lucky that they also blew up in a
38:28way though that at the time you got to
38:29remember I'm at Stanford business school
38:31people were like super white shoe and
38:33they were so judgmental over Tik Tok
38:35this dancing app that I was doing cuz
38:36eventually the word got out like oh do
38:37you see Johnny's video like this and in
38:41those moments like I would get some
38:42snide remarks like when you do something
38:44so early aka you have the opportunity to
38:46capture the alpha to capture the vision
38:48that no one else sees people make fun of
38:50you and laugh at you. But if you're
38:51right on the bet, which it's your job as
38:53the founding entrepreneur to be right on
38:54the bet, you should actually see people
38:57making fun of you or people [ __ ] on
38:58you or people hating what you're doing
39:01as a signal that there's probably
39:03something there.
39:03>> So I am curious though, okay, because
39:05how how does that then transpire into
39:09starting a company?
39:11Well, you kind of fall into it as in I
39:14started doing these Tik Toks. I was
39:16like, "Holy shit." I actually for the
39:17first time in my life and know that for
39:19a fact I'm helping people rather than
39:21like optimizing a P&L as a private
39:23equity investor. Instead, I see these
39:25hundreds of comments like, "Holy [ __ ]
The Months of Grind Nobody Sees
39:27John. Like, thank you so much. I got my
39:28first cold interview out of this. I got
39:29my first dream job out of this." Like, I
39:31got real like human beings like, "Thank
39:33you." And then my business nerd mind is
39:35like, "How do I make money for myself?"
39:36So, the very first person saying, "I
39:38just bumped for my own account." By the
39:39way, the very first product I sold was
39:40just I found my old junior year resume
39:42that I used to get into Goldman. I just
39:44uploaded that literally haven't changed
39:46a single thing. Just uploaded it and
39:47sold that as like a $10 template for
39:49people wanted it.
39:49>> So, how are you then acquiring customers
39:52at this time?
39:53>> People severely underestimate how much
39:54effort and how hard it is to get your
39:56first 100 customers. Some people will be
39:58like, "Okay, I'm going to send a couple
39:59cold emails and that's terrifying for
40:00them and they'll do 10 of them." not
40:02recognizing what I had to do to land our
40:04first hundred external customers for
40:06Stan was I made a completely separate
40:09Tik Tok account. So I first recognized,
40:11okay, if you make content, then
40:12theoretically over time people will
40:14inbound you. And so you can still find
40:15it today on TikTok. It's coach_hooie and
40:17I made over the course of two months a
40:20video every single day on the most
40:21cringy topics around like how do you
40:23optimize your funnel, how do you make
40:24money online, how do you like optimize
40:25your digital product, like whatever it
40:26was. And I built this account over the
40:28course of two months to 20K followers
40:29because I posting every single day. I
40:31was grinding it out. Every single time
40:33someone would follow me, I would look at
40:34their profile and I would qualify
40:36whether or not they were an ICP for us.
40:38I'd be like, "Does this person have a
40:40chance of being a great customer for us?
40:42Could I could we help them?" And I'd
40:43follow them back. I'd DM with them and I
40:44would just try to consult them like in
40:46the DMs. So many manual. We're talking
40:47to hundreds of people. And I try to
40:48figure out how could I help them. I'd
40:49ask them different questions like, "Hey,
40:51like what problems do you have or like
40:52like what goals do you have?" And I
40:54would do all of that to just try to get
40:55them onto a call. So I do a discovery
40:58call with them. And like of every 10
41:00calls that I would have,
41:02I would have maybe two or three. And
41:04most people won't do all of that. They
41:06won't eat the cringe and the pain across
41:08every step of that. And they won't do
41:09that sheer volume of work.
41:10>> How long did it take to actually like
41:12see some results where you actually were
41:15like, okay, like this feels good.
Raising $5 Million
41:18>> This was like months of grind. This is
41:20months of like really shitty days
41:22because I had dropped out of school, so
41:23I didn't have a community anymore. I was
41:24starting on this fresh new idea. Just
41:26had an awesome co-founder, thank God,
41:27though. but he was busy building the
41:28product on the technical side. And so
41:30I'd wake up every day and be like, "What
41:32the [ __ ] did I do with my life? Is this
41:34going to work out?" Ton of fear, anxiety
41:35on all of it. And then I would go back
41:37to back on calls. Like I'd backtoback on
41:39customer calls. And then in between
41:40those customer calls, I would script
41:42videos and I like film those videos. I
41:44run to film those videos. I' like edit
41:45them on my thumbs like in between like
41:47calls and then I was like trying to
41:48learn how to hire a team. And then
41:49during my breaks I listen to a podcast.
41:51And then by the end of the day, it's
41:52like 7 or 8:00 and you're like, "Holy
41:54[ __ ] I've done only calls today. I
41:55haven't actually built a business. So, I
41:56haven't done anything actually that I
41:57wanted to work on. So, you get a couple
41:58hours to do that. But all those calls
42:01you think about like most of them are
42:03rejections. So, you feel shitty about
42:04yourself and you like door dash dinner
42:06because you don't have time to make food
42:07for yourself and just be a normal human
42:08being. I would scroll in bed too to like
42:10learn more about the industry and then
42:11you just crank. And I'm not reinforcing
42:13hustle culture. I'm sorry to to to give
42:15this example. this is my reality and why
42:17we made it is like people were like no
42:19blue light before bed and like if you
42:21looked into my apartment the first 2
42:23years it was completely pitch black
42:24until 11:30 12 1:00 in the morning blue
42:27light just [ __ ] me in front of a
42:28screen locked in I'm not saying that you
42:30need to do that I hope you find a
42:31different pathway but that was my
42:32reality and that's how we got the
42:34business off the ground and so those
42:35days were really hard but I because they
42:37were so hard I grew immensely because
42:39it's very rare that you can have growth
42:40without stress that's not how working
42:42out your muscles
42:44>> right
42:44>> you need to assume that rolling a
42:46boulder uphill for the first year or
42:48two. It is so hard. And the way that you
42:50will win is by doing [ __ ] that most
42:52people won't do. But through sheer
Not All Growth Is Good Growth
42:54persistence and iteration of improving
42:56after every rejection, after every
42:57cycle, after every no, we eventually get
43:00to our first million in revenue and then
43:02our first $10 million in revenue and
43:0330,000 customers. But that's how I got
43:05my for a $30 piece of software.
43:06>> And then you got an investment, right?
43:09And so there is a video where you like
43:11literally break down the actual deck
43:13that you like got this investment with.
43:15So all that to say, you raised $5
43:17million.
43:18>> Yes.
43:18>> How much had you like grown Stan at the
43:20time to get that $5 million?
43:22>> I was very lucky. It was a different
43:23time in the market. Well, right now it's
43:25a very hot market in AI, but it was a
43:27time in the market where you could raise
43:28off of very strong founder potential and
43:30a little bit of traction. So if you look
43:32at that deck, I didn't really have real
43:34full revenue yet myself. I I made enough
43:36money for my customers.
43:37>> You had proof.
43:38>> I had proof. I had the resume that would
43:41make someone more inclined to bet on me,
43:43right? Like Goldman Sachs Banker. these
43:44are things I worked really hard for. She
43:46was like, I'm going to make a bet on
43:47this kid because the rest of the
43:48business, and she says it herself in
43:49that video, the slide deck was really
43:51ugly, like really, really, really ugly.
43:53And so, for those of folks who are like,
43:54well, that's unrelatable and
43:55unachievable. Then you just need to
43:57figure out what is your concoction of
43:58variables that makes someone bet on you.
44:00So, like maybe you don't have that
44:02resume because you're so early on in
44:03your career journey. That's okay. That
44:05[ __ ] doesn't [ __ ] matter. What
44:06matters more is customer attraction. So,
44:08just like focus on customer attraction.
44:09There's no better tell of whether or not
44:11your business is actually the business
44:12worth betting on rather than just
44:13hustling to make a great product and
44:14service that people love, people are
44:15like ripping off the shelves. Whatever
44:17traction data you can show on that,
44:18that's what matters. And now, you know,
44:19a couple years later, we're serving
44:2190,000 plus people. We just crossed $600
44:23million for entrepreneurs and over 51
44:26millionaires made. And so, yeah, I
How He Landed Steven Bartlett
44:28posted a cringy dancing Tik Tok as a
44:3126-year-old guy um in 2020. And now I
44:35get to run a business that gets to help
44:3690,000 plus people. and all those people
44:38who made fun of me before uh for making
44:41Tik Tok now ask me for jobs or invest in
44:43my company all the time.
44:44>> I love how that works.
44:45>> Totally.
44:45>> Can you walk me through those weeks when
44:49the 30 because you got 30,000 new
44:51customers, right? You got there.
44:53>> Yes.
44:53>> Can you walk me through what that growth
44:56phase felt like?
44:57>> Yeah. So, not all growth is good growth.
45:00It's you can use a parallel of like
45:02cancer cells within someone's body like
45:04and how that metastasizes
45:06to think about a broader metaphor for
45:07how you should build your business which
45:08is we had so many folks come in because
45:11Stan was blowing up that it brings a lot
45:13of noise. What I mean by that, if you
45:15think about in the course of, you know,
45:17a couple months, if you bring on 30,000
45:19people to your house, that's going to
45:20literally destroy your house, right? And
45:22so, you want to be making sure that
45:24you're bringing the right people into
45:25the house. As in, we had a lot of very
45:28loud customers who came in who were very
45:31short-term, who, by the way, 2 months
45:33later or 30 days later churned because
45:34they never were in it for the long game.
45:37What happens? It distracts you from the
45:39core people who are genuinely building
45:40real businesses that you're like so
45:42hyped to build for. Your time and energy
45:44is zero sum. That's actually the
45:45greatest commodity of all time is your
45:46time and energy. Because you can with
45:47your time and energy build anything you
45:49want. How you allocate that time and
45:51energy, if you allocate it to bad growth
45:53or short-term growth or bad customers,
45:56you are fundamentally at a physics and
45:58time level until we solve quantum
46:00mechanics trading that off for all the
46:02good you could be creating in the world.
46:04And so in your life, especially as you
46:07get more and more successful, more and
46:09more noise will be more and more things
46:11that look like opportunities that pull
46:12you and distract you away from the thing
46:14that truly pays your bills and truly
46:16pays your soul.
46:18>> After all this, a very big milestone
46:21happens and you not only get Gary Vee,
46:25Steven Bartlett, but you also bring on
46:27the Hermosis as investors. How did you
46:31actually make this dream happen? So,
46:33I'll tell you the story of how I landed
46:35Stephen as an investor. Over the course
46:37of a year, I sent probably over 25
46:39different touch points. I thought about
46:40every possible channel I get up. So, the
46:42obvious answer is immediately send him a
46:43DM, connect on LinkedIn, send him a
46:45bunch of messages, send him a bunch of
46:46cold emails. That's where most people
46:47stop. Then I'm like, okay, well, [ __ ] I
46:49really think this could be really
46:50successful for both of us. What else
46:52could we do? And so, I found his agent.
The Plateau and Ten Months of Runway
46:54I emailed his agent. I got an
46:56introduction to the agent. Tried to get
46:57that connection. Still nothing. Then I
46:58was like, okay, well, he runs a podcast.
47:00We have a business that's doing a decent
47:01amount of cash flow. why don't we
47:02actually just try to get in through like
47:04paying money to like get on their radar
47:06and like do a partnership and so I hit
47:08up his head of partnerships at the time
47:10we had a conversation nothing happened
47:11from there completely dead he also had
47:14his VC fund fight fund and if you know
47:16anything about VC they all have this
47:18like apply or submit your company on
47:19their website but like no one check like
47:21that is like a joke like no one actually
47:23reads it it's like ah but you got to
47:25like hit every detail if you really want
47:26something and so I submitted an
47:28application on his website of which of
47:30course I never heard
47:32Um, but then three or four months later,
47:35it was Christmas Eve day. I remember I
47:37was checking my email and I get an
47:40email. It's a mass blast email from
47:41FlyFund that says, "Sorry, we've lost
47:44all of your applications. If you
47:45wouldn't mind resubmitting one and it's
47:47Christmas Eve and I'm like, you know,
47:48I'm with my mom, but some part of me is
47:50like, "No, I'm gonna I'm gonna [ __ ]
47:51do this. I'm going to push through. It's
His Greatest Fear
47:52going to take a couple minutes. It is
47:54what it is." Like, I'm just going to
47:55shoot my shot again. It doesn't hurt.
47:58like two days later, so the day after
48:00Christmas, I get a LinkedIn acceptance
48:02and a message back from Stephen himself
48:03like, "Just saw your application.
48:05WhatsApp me at this number."
48:06>> Wow.
48:07>> And so, probably over the course of 30
48:09plus touch points, which most people
48:10would give up on, one, two, three,
48:13definitely five. Like over the course of
48:15a year, like really thinking through all
48:17the different angles and channels one
48:18could hit. And then the the lucky one
48:20that I didn't think would hit paying
48:21off. Like that's what it took to land
48:23someone of the caliber Stephen to even
48:24like pay attention to me to have a first
48:26conversation to not even to close the
48:28deal, but to just have a first
48:29conversation.
48:30>> Thank you for sharing that. So since
48:33these incredible accomplishments, you
48:35continue to grow. You know, you're
48:36moving at this rapid pace and I know
48:39that recently Stan has been going
48:41through this, you know, pretty, you
48:43know, interesting shift.
48:45>> So everything's going well. We're up
48:47into the right. We land these huge
48:48investors. We went from zero to 30
48:50million in just a couple years with very
48:52little funding. But then at 30 we we hit
Eat Bitter
48:55this skid mark of just like absolute
48:58plateau. And what you realize 30 million
49:01in revenue at the time like oh like
49:03you're set John. No, it's so [ __ ]
49:05fragile. It could all disappear
49:07tomorrow. And it was with AI if we
49:09didn't make the evolution in the leap
49:10curve.
49:11>> AI was about to kill our entire
49:13business. We just 10 months to live. And
49:15so like started working even harder as a
49:16response to that. It's like that was my
49:18model of the world, right? It's like,
49:19okay, [ __ ] Like, we're we're slowing
49:20down. I need to speed up. And so, I'm
49:23sitting there working through this and
49:26just truly grinding. Just I was like
49:29already in pain cuz I was feeling so bad
49:31about the business. There's so much
49:32pressure as well for like the business
49:33to survive. You got to make payroll for
49:35all these people. You got to like make
49:36sure to do all these things. You're
49:37actually going to fight or fight. And
49:38that's exactly what I did was I just
49:40kept trying to bulldoze through.
49:42>> Mhm. So,
49:44>> can I ask you what your greatest fear in
49:45that moment was?
49:51>> All of my imposter syndrome was finally
49:53going to come true. Like I was going to
49:56be exposed as this failure of a person
49:58who like built all this hype around a
49:59company that had gotten to be successful
50:00at some point, but like he wasn't good
50:02enough to get to the next level. And
50:04then therefore, what does that say about
50:05you? that you're a fraud or you're like
50:08imposter syndrome is true that you
50:10actually never deserved to make this
50:11thing and it was a like how embarrassing
50:13and humiliating would it be because this
50:15company could with this massive oncoming
50:17wave of AI could completely destroy your
50:19business
50:21and then you layer onto that your entire
50:23self worth as an entrepreneur often
50:24times is your business you know earlier
50:26on we talked about that version of you
50:28you mentioned that kid was very hungry
50:31in this moment like when you're
50:34processing the uncertainty of the
50:36company that you built. Not sure if
50:37it's, you know, going to get to that
50:39next level that you promised everybody.
50:42It sounds like this version of you was a
50:43lot like that kid who was just pushing
50:45himself to get to that next level. It
50:46feels like
50:47>> That's correct. At the end of the day, I
50:48grew up with like very little,
50:50constantly worrying about putting food
50:51on the table. So, of course, one of the
50:53top things I struggle with is this
50:54feeling of fight or flight.
50:55>> Mhm.
50:56>> But I was so hungry. I drilled so hard.
51:00Sorry, I'm get emotional thinking about
51:01like I want to like weep for how hard
51:03that kid worked. Um,
51:05[ __ ] Sorry.
51:10Um, [ __ ]
51:15There's a Chinese term that I think
51:18about really often called chukul. It
51:22means eat bitter. There's a lot of pride
51:24around eating bitter, around chukul.
51:27Because when you come to this country
51:29with nothing,
51:30you have to eat a lot of [ __ ] right?
51:32you have to go from being a PhD in
51:34whatever craft you are to like opening a
51:36restaurant or laundromat.
51:38And um it's really hard
51:41and I think that model of the world and
51:43that philosophy of the world is passed
51:45down to us as first generation kids
51:47fairly often. And so the emotion you're
51:49seeing for me here is um
51:54I think a lot of grief, a lot of like
51:57weeping and acceptance around God, I I
52:00ate a lot of [ __ ] I work really hard.
52:02And I think if I'm super honest with
52:05myself and we're doing live therapy
Why 80% of Customers Were Churning
52:06right now in front of everyone, I think
52:09some older, more mature part of me is
52:11weeping for the kid back then who worked
52:14so hard, who was in so much pain just
52:17trying to make it.
52:20But I'm realizing now as you ask me this
52:22question, why I'm tearing up about it is
52:24I'm really realizing how
52:28much I self- emilated, which is there's
52:30one thing to work really hard. It's
52:32another thing I'm realizing the voice in
52:34your head how mean it is to yourself
52:37like how hard it pressures you to work
52:39at a pace to grow at at an incredibly
52:41high pace and that's what hurts now even
52:44because I still know that that voice
52:47still is within me and still pushes me
52:48in many ways
52:50and um something about how mean that
52:53inner voice can be but how much that
52:56thing served me deeply
52:59to get to these levels like I I wouldn't
53:01done that without the
53:06never satisfied
53:09like self flagagillating voice inside my
53:12head that had that kid work that hard.
53:15That former model of the world of John
53:17was like you were so hungry and you
53:18willed it into this world. You [ __ ]
53:20grinded and pushed until you got the
53:22thing. You just bulldozed to it. And I
53:24think that's a really important trait
53:26for all founders to who want to make
53:27something in this world. There's a time
53:29and place. But the problem in that is
53:32you're still doing the things that got
53:34you there rather than the things that
53:34need you need to do to get to the next
53:36level. So I was still the one in the
53:38moment fighting the fires of like, you
The 14 Days in London That Became Stanley
53:40know, I'm going to be the one to close
53:41sales calls. I'm going to be the one to
53:42do this. I'm going to be the one to do
53:43that. Rather than realizing that I
53:46needed to be a different person. I need
53:47to be a CEO rather than founder. I need
53:49to change my identity and zoom out one
53:51layer further and ask myself, okay, what
53:53are the highest level bottlenecks in
53:54this business and how can I solve them?
53:57And what we realized is as we looked
54:00into the numbers, the fundamental
54:02numbers and the math of why our business
54:04has started to plateau was because our
54:05churn was too high. Specifically, as
54:08many people as we're bringing in, we're
54:09bringing tens of thousands of people,
54:10but also tens of thousands of people are
54:12starting to leave. And so you ask
54:13yourself, okay, why are people
54:15turnurning? And what we saw is only 6%
54:17of our total churn was leaving for
54:19another product. So you're like, okay,
54:20well, what is happening then with the
54:22rest of the pipet? Why are people
54:23leaving? And if you look into the
54:24numbers, 80% of people turn from sand
54:26because they're not making money.
54:27>> Makes complete sense. I don't think you
54:28should pay for this if you're not making
54:29money. It's a bad use of your money.
54:31>> And then you dig into the reasons why
54:33that is. It's like, why aren't you
54:34making money? And you look and none of
54:35them were making content. None of them
54:37had an audience.
54:39And so we started thinking about, okay,
54:40the real problem to solve is you got to
54:42build distribution for yourself. You got
54:43to learn how to make cont. You got to
54:44learn how to market stuff. You got to
54:45build your own audience. And so at this
54:47point in time of like on a personal
54:48level, I know that I can for sure sit
54:50down with any sing you give me a single
54:52human being on the planet. I know for a
54:54fact that I can coach them and get them
54:56to $100,000 followers and $100,000 made.
54:58I know for a fact I I will bet my life
55:00on it because I just have the frameworks
55:01and the heristics and I've done it
55:03thousands of times now where I know
55:05exactly how to do it, exactly how to
55:06blow up your following, exactly what
55:07content you should be making, how to
55:08iterate on that over time, and then how
55:10to convert that. But I'm just one human
55:12being. If you want to get to 100
55:13million, I can't do that as a single
55:14person. as many people as I'd like to
55:16help. And my team is the same. Like we
55:17we can only help so many people. They're
55:18super talented. And so Vitali and I, my
55:21co-founder, were like constantly
55:23thinking about it, just like constantly
55:24obsessing over solving this problem. And
55:26we debated it for a while. And it was
55:28actually funny enough. It was during his
55:29wedding. He's had a wedding in Shanghai.
55:30I got to be best man. But the day before
55:32his wedding, we were thinking about what
55:34we should do with the business because
55:35AI was hitting this point of like, "Holy
55:37[ __ ] like this is starting to get
55:39really good." They were like, "Holy
55:40[ __ ] we might have the unlock to
55:42actually helping the 80% of people who
55:43weren't making money who were therefore
55:44turning from the business be
55:46significantly more successful." And we
55:48knew that we had something there was
55:49like if someone figures out how to build
55:52a tool that helps anyone tell their
55:53story and build distribution for
55:54themselves, that's a really big
55:56business. And the main question we were
55:57trying to answer is, would this work?
56:01And so after his wedding, he like has a
56:03quick little honeymoon and we go off to
56:05London and we're basically like a
56:06startup again, right? We go from having
56:07this $30 million business that could
56:09just be wiped out by AI and we're just
56:11back, me and my co-founder for two weeks
56:13in a London flat hacking away like day
56:15in day out like not showering, vibe
56:18coding all day, cold calling customers,
56:20colding with people, like desperately
56:21trying to get anyone to use this new
56:22product. And we basically build this new
56:25AI agent that's starting to make really
56:27good content out of people's lives. Like
56:28people are really starting to love this
56:30product. They're like, "Holy [ __ ] it
56:30really gets my voice and my style." And
56:33we end that 14-day journey shipping
56:36something that ultimately on day 14
56:38booked us $200,000 in revenue. And then
56:41just a couple months later, we just hit
56:42three million in revenue. And we brought
56:45it back to the team and people just [ __ ]
56:48on you in a way that I don't think
56:50either of us expected because we had
56:52spent so much time, months thinking
56:54about how we could truly solve the
56:56success curve problem. how where the
56:57where where the winds were going with AI
56:58and all these macro trends of like where
57:00is the value to be created and it's
57:04funny because in business school you
57:06read all these things about how hard
57:07disruption theory is to solve for a
57:09legacy incumbent. It's so hard to both
57:11create the innovating technology and
57:12then get your organization
57:14to actually do that thing with you. It's
57:17why so many companies get defeated by
57:18the up andcoming startup because you
How to Know If You Have the Right MVP
57:19can't pivot this large organization
57:20that's already doing something with a
57:21certain identity, a certain way of
57:22being. And having read that did not help
57:25at all for I think how painful the
57:27process was. I can't describe the
57:29feeling of how much we certain people
57:32like fought us rather than
57:34constructively work on it with you of
57:35like how can we punch this up and make
57:37this successful just dunking on you. And
57:40I think what you learn over time and
57:42what I now am really keen on when I
57:44think about hiring a team and the team
57:45that we build is it's very easy to sit
57:49in a meeting and list the 15 different
57:51reasons why something isn't going to
57:52work out because those people are often
57:55optimizing for seeming the most
57:56intelligent in the room. It's so easy
57:58for any successful company. Think
57:59Amazon, Facebook, like Nvidia. By the
58:02way, they almost all went under multiple
58:04times. But there were so many reasons
58:05why in the early days you would [ __ ] on
58:07that company like that company won't
58:08ever work. MySpace is already a thing.
58:09and dig is everything. Facebook will
58:11never work. It's some idiot 18-year-old
58:12kid. But the pessimists get to be right
58:15in the moment and seem smart. The
58:17alchemists are the ones who actually win
58:18and build. So much of that push back now
58:21we realize had nothing to do with the
58:23company and the company's best interest
58:24and our customers best interests. And
58:25I'm so grateful for the vast majority of
58:27my team that it was like we have rallied
58:30behind this thing and we now got and
58:31started to get to the other side of like
58:33we're genuinely helping people like
58:35distribution mass. Like it's sick. is
58:38basically your own like cracked social
58:39media team. Like we call it a
58:40million-dollar content team in your
58:42pocket that's watching your entire life.
58:44So it's connected to your Google account
58:45or your Slack, your notion, whatever you
58:46work in your granola notes and then it's
58:47sourcing for you. It's texting you ideas
58:49like, "Hey John, I saw that this
58:50happened this day. Like can you send me
58:51a voice note on this?" Point being,
58:52we're trying to build the full suite now
58:55of how do we help you have an idea, get
58:57the distribution, and then monetize and
58:58convert it. But we're still really early
59:00in that journey. So can you just walk me
59:01through like how do you know if you have
59:03like the right MVP and what it should be
59:05especially if you have like different
59:06alternatives as to going about it if
59:09that makes sense.
59:09>> So I can always tell the mark of a
59:11tenure experience good founder versus a
59:13first-time founder and one of the key
59:14mistakes they make with an MVP which is
59:17when you're a first-time founder you
59:18have this vision of the 17 different
59:20features of how they all work together
59:22in this incredible experience that you
59:23want to build. you're thinking about the
59:25granal vision versus really preciently
59:28incisively thinking through what is the
59:30core value prop that actually my
59:31customer will come back to every single
59:33time and so the litmus test that one
59:35should use is one there's a rational
59:37piece and then two there's a feeling
59:38piece so the rational piece is what is
59:41the least amount of effort I can do to
59:43get the highest amount of ROI you have
59:44to decide what your customer's minimum
59:46lovable experiences in this like what
Show and Tell: The Cold Email to Gary Vee
59:48will they actually put up with and be
59:49impressed by so for example we started
59:51on LinkedIn but to walk you through the
59:53logic of that why LinkedIn why not
59:55Instagram where we are super native well
59:58because LinkedIn is just tests so the
1:00:01the number of variables are
1:00:02significantly constrained and so you can
1:00:04validate do people even want an AI
1:00:06content agent that gives them ideas and
1:00:08and by the way what part of that do they
1:00:09actually want do they want great ideas
1:00:10or do they want it to finish out the
1:00:12writing for them what have you like
1:00:13there's all these questions you have to
1:00:14answer over time but in 14 days we knew
1:00:17we could build something for specific
1:00:18LinkedIn because the problem is so much
1:00:20simpler to solve that would broadly
1:00:21validate and also more importantly for
1:00:23folks to think about be an entry wedge
1:00:25into the larger product and platform
1:00:27they want to build
1:00:28>> and then you take those first principles
1:00:29of well how do you make great content on
1:00:31LinkedIn and then you bring that to
1:00:32every single platform you can't do 15
1:00:35things well you have to be disciplined
1:00:37upfront especially in today's market you
1:00:39have to be so disciplined on your niche
1:00:40entry wedge and get that to be 10x
1:00:42better than the competition to then even
1:00:44give you the opportunity to execute on
1:00:46the rest of your bidding
1:00:47>> right
1:00:47>> but that's the rational piece the
1:00:48feeling piece that I always go by is you
1:00:51should feel pretty embarrassed and
1:00:53cringy when you show your first demo to
1:00:56someone of your MVP. Like it should feel
1:00:58painful. Like I I I can literally feel
1:01:00it right now because we do it all the
1:01:01time and I think I'm just desensitized
1:01:02to the family, but like I'm just
1:01:04cringing. Like I'm literally cringing.
1:01:05And so to give you an example, the very
1:01:07first version of Stan, I cannot tell you
1:01:10how ugly it was. It was so [ __ ] ugly.
1:01:14It was so It was so ugly to the point
1:01:16that I myself as a customer would not
1:01:17have checked out on it because it looks
1:01:19so sketchy. It was so ugly. You just got
1:01:21to see how someone uses something and
1:01:23it's very rare, but every now and then
1:01:24you will create a product or an MVP that
1:01:27the first or the fifth time you'll
1:01:28iterate on will actually be like, "Holy
1:01:30shit." And some small percentage of
1:01:32users, by the way, will start to use
1:01:33that. And then your job is to take that
1:01:35small little MVP to like a product that
1:01:37people love and becomes a multi-billion
1:01:39dollar product.
1:01:39>> For sure. This is actually the perfect
1:01:42time for us to do the showand tell. Um
1:01:44we talked about earlier um some emails
1:01:47that you sent out and you were so kind
1:01:49that you are sharing two of them. Yes.
1:01:52Um one of them is to Gary Vee and the
1:01:55other one is to customers that you
1:01:57acquired and kind of like some some tips
1:01:59that people can kind of keep in mind
1:02:00when they're trying to acquire
1:02:01customers. So let's why don't we start
1:02:02with Gary Ve's email that actually
1:02:04>> let's do it
1:02:05>> got you in contact with him. So, this is
1:02:07the actual code email that I sent to
1:02:10Gary. And I think what's really
1:02:13important for anyone to realize in how
1:02:15they write a good code email, it's all
1:02:17about giving value to your recipient and
Show and Tell: How Stanley Gets Its Own Customers
1:02:19being as short as possible and concise
1:02:21as possible. And so, you'll see here I
1:02:23immediately open up with a connection to
1:02:25Gary around how I've clearly done my
1:02:27research, which is I said reading Jab,
1:02:29Jab, Jab, Right Hook fundamentally
1:02:30changed my life for the better, which
1:02:31was a book that he wrote that genuinely
1:02:33did change my life for the better. So,
1:02:34I've attempted to immediately build
1:02:35connection with him. And then the next
1:02:37two lines, I'm immediately trying to
1:02:39establish credibility, right? So, I'm
1:02:40immediately trying to say, "This is what
1:02:42I am, and this is why you should pay
1:02:43attention to us." Aka, we've grown from
1:02:450 to $30 million in revenue out of
1:02:46launching out of my own TikTok account,
1:02:48which I then link if he wants to go look
1:02:49at. And then from there, assuming I've
1:02:52hooked him in, then I'm doubling down on
1:02:53why potentially we're interesting, which
1:02:55is we've gone grown entirely through
1:02:56organic word of mouth while gening 40%
1:02:58ebon margins. It's a very impressive
1:03:00number. From here, I also get my
1:03:01credibility. It's like, I built Stan as
1:03:03a former Goldman Baker/ST Stanford NBA
1:03:04dropout turned Tik Tok creator in order
1:03:06to have my own pain points as a creator.
1:03:08And then you end the email basically
1:03:09with your ask, which is how could we
1:03:11work together? In this case, the
1:03:12opportunity is very clear like you could
1:03:13actually come in as a top co-owner
1:03:15investor in our business and help us
1:03:16blow out distribution. And just a really
1:03:18simple ask in there of like, hey, you
1:03:19know, you've really inspired me from day
1:03:21one. We'd love to work with you to get
1:03:23to help millions of more people. So, let
1:03:25me know if you'd be down for a brief
1:03:26chat sometime. I'm honestly I constantly
1:03:29struggle with how to shorten my emails.
1:03:30My emails never look this short. And
1:03:32this one literally I am like amazed with
1:03:34how you were able to condense everything
1:03:36in a very also legible way that I could
1:03:38you can even just scan it and understand
1:03:40what you're reading.
1:03:40>> Yes, good writing and good emails is all
1:03:42about legibility. You should always
1:03:44optimize for someone's super busy,
1:03:46they're going to scan your email. How do
1:03:47you make it as scannable as possible?
1:03:48>> Other than the hook, like where does
1:03:49your mind go? Does do you go to the
1:03:51numbers immediately or do you feel like
1:03:53they're actually reading it? Like
1:03:54>> personally I index off of how I consume
1:03:56stuff which is I also go to the numbers
1:03:58immediately because you want actual data
1:03:59validated traction in this case. Right.
1:04:01So showing our growth from 0 to $30
1:04:02million at ARR is like immediately a
1:04:04subconscious pro point. Okay. I should
1:04:06maybe spend some time reading the rest
1:04:07of this email.
1:04:08>> Right. Right. Amazing. No this is really
1:04:10helpful.
1:04:10>> This is an example of a customer email
1:04:12we'd send to acquire our first few
1:04:13customers for our new AI agent Stanley.
1:04:15And what's really really cool about AI
1:04:17is it can personalize to your customer.
1:04:19So before people would send these mass
1:04:21market email blasts that were just like
1:04:23really mediocre and really broad. So one
1:04:26of the clever ways we got our first few
1:04:27customers for Stanley, our new AI agent,
1:04:29was actually to show not tell. As in
1:04:31when you used to have to sell software
Thank You
1:04:33or sell something, you'd have to tell
1:04:34them about how helpful something was. So
1:04:36what we do instead is Stanley actually
1:04:38reaches out to our prospective
1:04:39customers. And because he's an AI
1:04:41content agent who's here to prove that
1:04:42he can help you make better content, he
1:04:44just sends a bunch of lists of ideas
1:04:45that are personalized to you and saying
1:04:47like, "Hey, John, these are the ideas
1:04:49that you could actually post this week.
1:04:50If you want to actually chat through
1:04:52these or write these full scripts out,
1:04:53click here and use me, Stanley." And so
1:04:55you go from pitching, hey, you should
1:04:56use a Stanley AI agent that'll grow your
1:04:58following to, hey, this is real value
1:05:00that I'm receiving in my inbox. Like,
1:05:01holy [ __ ] one of these free ideas is
1:05:03actually really good. I want to use this
1:05:04right now. And then from there, you want
1:05:06to actually get more of these great
1:05:07ideas. You're like, "This has really
1:05:08proven its value." So you click in and
1:05:09start using the product,
1:05:10>> right? For someone who's probably has a
1:05:12product that maybe it's a little bit
1:05:14harder for them to show the value up
1:05:15front like that. Are there any other
1:05:17recommendations where they can still
1:05:18provide value even if it's not like
1:05:20directly exemplary of their product? I
1:05:22know this is like a kind probably a hard
1:05:23question to answer, but
1:05:24>> I would challenge that premise. There's
1:05:26always some sort of way you can deliver
1:05:28the value sooner to your customer.
1:05:30There's always some sort of way and your
1:05:32job as a founder is to optimize the
1:05:33metric and minimize the time to value so
1:05:36that your customer gets in the door as
1:05:38soon as possible and gets value as soon
1:05:40as possible because you have to
1:05:41recognize that we're competing in the
1:05:42world of so much pulling for our
1:05:44attention,
1:05:44>> right?
1:05:44>> And so if you actually want to succeed,
1:05:46I would challenge you that you need to
1:05:47find some way to accelerate the value
1:05:49discovery of your product. This is like
1:05:50actually very helpful, you know, to to
1:05:53see overall because I think that most
1:05:54times when we think about cold emails,
1:05:57first of all, I don't think that we
1:05:58spend enough time really understanding
1:06:00the science of what's going to like get
1:06:02people's attention. For me, the takeaway
1:06:04I'm taking from this is like really
1:06:06doubling down on that because it could
1:06:08lead you to like literally working with
1:06:10someone like Gary B. Truly, I genuinely
1:06:12believe that if I could pick one skill
1:06:14that's fun to really change my life for
1:06:15the better, it would be cold emailing
1:06:17because if you're good at it, it means
1:06:18that it gets you into rooms that you
1:06:19have no business being in, which I've
1:06:21been doing since I was 19. So,
1:06:23>> John, first and foremost, I just want to
1:06:24say thank you so much for being so
1:06:27vulnerable and open, but it's really
1:06:30rare in a space where like
1:06:33we're taught that, you know, resilience
1:06:36means brushing it off and not feeling
1:06:37anything and that it's okay. I feel like
1:06:40for me, like just getting to just burn
1:06:42in all of your videos and all of your
1:06:44content, I literally never felt less
1:06:45alone in my entire life. For most of my
1:06:47life, I would see people like the
1:06:48Hormosis and I'm like, maybe I'm just
1:06:50maybe I'm just like not as tough as them
1:06:52or maybe I'm just like not I'm like not
1:06:54built like that and maybe that just it's
1:06:56okay. It's just maybe not me. And then I
1:06:59see you and I'm like, oh, I could do
1:07:02that.
1:07:03>> Yeah.
1:07:03>> You know, so sorry I'm getting
1:07:04emotional. I just really appreciate it
1:07:06because it's I know that there's, you
1:07:09know, so many other people that are
1:07:11chasing their dreams with a lot more
1:07:13strength and hope and also uh pride in
1:07:17themselves because you're doing it 100%
1:07:21authentically.
1:07:23>> Um to thank you so much for saying that.
1:07:26All of the ways you felt, especially
1:07:28watching other people, it's like maybe
1:07:30I'm just like not wired that way. Maybe
1:07:31I just don't have the killer instinct
1:07:33inside me anymore. I often feel all the
1:07:35time too still like because you're
1:07:36always comparing yourself to like this
1:07:38success or that success and you never
1:07:40you always discount your own before I
1:07:42always have to be the one to lead. I
1:07:43always had to be the one to drive and
1:07:45when you got a following and you have
1:07:46all this in all these investors and all
1:07:48this pressure and all this money
1:07:49involved and people think oh
1:07:51everything's so sweet there you feel
1:07:52this pressure to keep going and
1:07:53maintaining this illusion of an
1:07:55unlivable identity which is like
1:07:57perfection and it's constant success.
1:08:00And I think where I'm at now is like,
1:08:03dude, now like I half the time I'm like,
1:08:07I have no [ __ ] idea what I'm doing.
1:08:08I'm just figing stuff out. And I think
1:08:11where I find my solace and foundation is
1:08:13like at the end of the day, I'm going to
1:08:15do two things. One is I'm going to live
1:08:17by my values and I trust my values. And
1:08:20then two, I always know and everyone
1:08:23around me knows I will always always
1:08:24give it my best. And if I just do two of
1:08:27both of those things, my belief is that
1:08:29like life will work out.
1:08:32>> Well, thank you. You would be very
1:08:33proud.
1:08:41>> I paused there because you made me go
1:08:42back into younger me and I was thinking
1:08:44about would he be proud of that and
1:08:48in some ways I don't think he ever knew
1:08:49that this kind of life could exist.
1:08:52>> So
1:08:53>> that's really beautiful. I think that
1:08:55the life we dream for ourselves when
1:08:57we're younger sometimes it's only a
1:08:59fraction of what we're capable of.
1:09:02>> Yeah, I agree.
1:09:04>> I want to end this conversation the way
1:09:05we started it before recording and say
1:09:07what you said, which is let's have fun.
1:09:09>> Yeah.
1:09:10>> Thank you so much.
1:09:11>> Thank you. All right, guys. You know the
1:09:13drill. We're going to be diving into the
1:09:14anatomy of John's dream. We're going to
The Anatomy of John's Dream
1:09:16be going over the principles that came
1:09:18up in his journey. And because there are
1:09:20so many, we're going to be putting up a
1:09:22list of all of them. and we're just
1:09:24going to be touching on the few that we
1:09:26find the most important. And of course,
1:09:28if there are any that you want us to go
1:09:29deep on in a future video, let us know.
1:09:31And one quick thing, we know that John
1:09:33didn't build this alone. He has a
1:09:34co-founder named Vitali who is actually
1:09:36integral to his story. But for all
1:09:38intents and purposes, we'll be focusing
1:09:39on the elements in John's journey
1:09:41specifically. All right, let's dive in.
Skill Stacking
1:09:44So, our first principle is skill
1:09:46stacking. Now, skill stacking is where
1:09:48seemingly unrelated skills not only
1:09:50connect, but they form a stack. And that
1:09:53stack is what gives us leverage into
1:09:55succeeding. And we see this so clearly
1:09:58in John's story over and over and over.
1:10:02Stan grew incredibly quickly. But as
1:10:04John pointed out, the skill set that it
1:10:06took to do that, that took years. Before
1:10:09John started Stan, he had already spent
1:10:11more than a decade obsessing over
1:10:13business. Working at Goldman Sachs
1:10:14taught him the language of business and
1:10:16how major decisions were made. then
1:10:18working in private equity and venture
1:10:20capital. That gave him the opportunity
1:10:22to study hundreds of companies and start
1:10:24recognizing the patterns behind why some
1:10:26of them actually scaled and why others
1:10:28did not. And prior to all of that, John
1:10:31studied computer science in college,
1:10:32which gave him the technical knowledge
1:10:35that would later become incredibly
1:10:37valuable when building and scaling Stan.
1:10:39But then John also became a Tik Tok
1:10:41creator, which may have seemed like a
1:10:43completely different direction at the
1:10:45time, but in reality, Matt is the
1:10:48combination that gave him the edge. I
1:10:50mean, if you think about it, Stan in
1:10:52some capacity was an accumulation of all
1:10:55of John's skills. Now, here's the part
1:10:57that I really want to point out because
1:10:59I do not want skill stacking to become
1:11:02something that only makes us feel better
1:11:03about like all the random things that we
1:11:05are doing. The point is to recognize
1:11:07that those experiences may be the
1:11:08resources you can use right now in your
1:11:10business. Your past is not only part of
1:11:12the story of how you got there. It may
1:11:14contain something that you can use to
1:11:16move your dream forward right now. So,
1:11:18here's an exercise that you can try. I
1:11:20want you to list the industries that you
1:11:21have worked in, the roles that you've
1:11:23held, and even the interests that you
1:11:24have pursued. Under each one, write down
1:11:27the skills that you've gained. And that
1:11:29can include writing cold emails all the
1:11:31way to public speaking. And I want you
1:11:32to ask yourself which skill from your
1:11:34past are you currently underusing. By
1:11:36the way, I asked Granola this um after
1:11:39giving it all my skills. And wow. So
1:11:41this is what it said. You are good at
1:11:43interviewing people, but you may not be
1:11:44using that skill enough with your own
1:11:46team. Asking better questions could help
1:11:47you understand what is actually behind a
1:11:49problem before deciding how to fix it.
1:11:51Crazy. Highly recommend granola. Guys,
1:11:53the next thing I want you to do is to
1:11:54ask yourself what skill is missing from
1:11:56your stack that your dream requires. And
1:11:59lastly, for the next role that you plan
1:12:02to hire, what skill stack would that
1:12:05person need to have? Oh, and down below,
1:12:07we have included a downloadable
1:12:08worksheet where you can go through all
1:12:09of these questions yourself and
1:12:11hopefully start putting these principles
1:12:12into action. All right, moving on to our
1:12:15next principle, which is the skateboard
The Skateboard Principle
1:12:17principle. Now the skateboard principle
1:12:18is a concept that was popularized by
1:12:20product coach Enrique Nberg that says
1:12:23before you build a car before you build
1:12:25the polished dream you start with the
1:12:27smallest version that can actually get
1:12:29you to move. So in a nutshell if you
1:12:32have an idea you don't want to rush to
1:12:33build a full thing. So let's say that
1:12:35you want to build a car. A lot of people
1:12:37would approach this by building one
1:12:39wheel and then another and then a
1:12:41steering wheel and then the doors and so
1:12:43on. But there's a problem with that.
1:12:45None of this works alone until
1:12:47everything works. Instead, what this
1:12:49framework asks us to do is to start by
1:12:52building a skateboard and then a
1:12:54scooter, then a bicycle, then a
1:12:57motorcycle, and then a car. So,
1:13:00basically the skateboard is the MVP,
1:13:02which is minimum viable product. And
1:13:05each version after simple, but each one
1:13:08can still get the customer from one
1:13:10place to another. And the thing is with
1:13:12every version you get to learn what your
1:13:14customers need before you start building
1:13:16more. And we see this in the way that
1:13:18John built Stan. He said himself that
1:13:20the first version was ugly to the point
1:13:22where he was not even sure he would have
1:13:25trusted it himself as a customer. But it
1:13:27still allowed him to test whether
1:13:28creators would use Stan to sell
1:13:30something through their link in bio. And
1:13:32this is where most founders mess up. And
1:13:35I am including myself in that pile and
1:13:38Roy as well because we have messed up on
1:13:41this before cuz we are perfectionists.
1:13:43John talked about how so many of us
1:13:45begin by trying to build 17 different
1:13:48features into a product or offer several
1:13:51service lines all at once instead of
1:13:53trying to identify the main reason that
1:13:56someone would become obsessed with your
1:13:58product in the first place enough to
1:14:00come back. Because a skateboard is not
1:14:03just the easiest thing that you can
1:14:05build. It still has to deliver the main
1:14:07outcome that your customer wants. And so
1:14:10a wheel in theory might be easier to
1:14:12build than obviously a skateboard, but a
1:14:14wheel alone is not going to be able to
1:14:16take you anywhere. And so John describes
1:14:18this as creating the minimum lovable
1:14:21experience. John applied the same
1:14:23approach that he used when first
1:14:24building Stand. He knew that they could
1:14:27not create an entire AI content platform
1:14:30in 2 weeks. And so he narrowed it down
1:14:32to one specific problem, helping
1:14:35creators come up with better ideas for
1:14:37LinkedIn. There's this video where they
1:14:39documented these two weeks, which I
1:14:41highly recommend that you watch because
1:14:43you can literally see them make these
1:14:45decisions in real time. So they chose
1:14:47LinkedIn because it mainly relies on
1:14:49text. Trying to analyze Instagram videos
1:14:52or long- form YouTube content would have
1:14:54introduced far too many variables for
1:14:56them to solve all at once. And I think
1:14:58that is the biggest takeaway from all
1:15:01this. John didn't just ask what can we
1:15:03finish in two weeks. He asked what can
1:15:05we build in two weeks that will tell us
1:15:06whether this much bigger idea is even
1:15:09worth pursuing. And by the way, this
1:15:12does not just apply to technology or to
1:15:15early startups who are just creating
1:15:17their MVP or their first version of
1:15:19their product. This applies to every
1:15:20single type of business owner at every
1:15:22single stage and every single level. So
1:15:26ask yourself this. What is the main
1:15:28outcome your customer is coming to you
1:15:30for? What is the smallest version you
Your Customer Is Your Co-Founder
1:15:34could create that would still give them
1:15:35that outcome? And what do you need to
1:15:38learn from that version before you build
1:15:40anything else? All right, moving on to
1:15:42our next principle, which is your
1:15:44customer is your co-founder. And this is
1:15:46to treat your customer not only as
1:15:48someone that you sell to, but as an
1:15:49active partner in building what you're
1:15:51creating. So their feedback, their pain
1:15:54points, and even what they're not using
1:15:56are the most honest roadmap that your
1:15:59business will ever have. And in the
1:16:01anatomy of John's dream specifically, he
1:16:03has been doing this from the very
1:16:05beginning. I mean, if you look at the
1:16:06earliest days of Stan, John essentially
1:16:09became a coach to his first customers.
1:16:12He personally helped them build their
1:16:16online stores and he helped them market
1:16:18what they were actually selling which
1:16:20allowed him to understand who Stan could
1:16:23help the most and what those people
1:16:25actually needed from the product. And
1:16:27when he created Stanley, he did the same
1:16:29thing again. Within the first two weeks,
1:16:31they actually had people testing it
1:16:33while John was on calls watching how
1:16:35they used it and allowing that
1:16:37information to shape what they built
1:16:38next. And what really impressed me was
1:16:41seeing what this actually looked like
1:16:43while John was building Stanley. Now, I
1:16:45found this video of one of his vlogs
1:16:47where he takes us inside some of those
1:16:49early customer calls. And I want you to
1:16:51pay attention to what's happening on the
1:16:53screen right now.
1:16:54>> What are the current pain points in your
1:16:55content creation process when it comes
1:16:56to LinkedIn specifically?
1:16:58>> It's the wild west when it comes down to
1:17:00LinkedIn. It's not
1:17:02>> usually when someone is showing a
1:17:03customer a new product, they spend most
1:17:06of the call pitching it. They explain
1:17:08every single feature. They try to
1:17:09convince the person why it's so
1:17:11valuable. And then maybe at the end they
1:17:14ask a few questions. But notice how much
1:17:16of this conversation John spends
1:17:19listening. He is not only trying to sell
1:17:21Stanley, he's using the call to
1:17:23understand how the customer thinks, what
1:17:26they are struggling with, and he's
1:17:27trying to figure out whether the product
1:17:29is actually solving the right problem.
1:17:31But I think the most valuable thing John
1:17:34gave us was a better way to get feedback
1:17:36because most of us will ask a customer,
1:17:39do you like the product? But the problem
1:17:40is that people may say yes because they
1:17:43want to be nice or they don't want to
1:17:44hurt your feelings. And even if they
1:17:46mean it, liking something does not
1:17:48necessarily mean that they need it. And
1:17:50so instead, John asks, "How disappointed
1:17:52would you be if you no longer could use
1:17:54his product?" And I think that question
1:17:55says everything about how John built.
1:17:58And the part that I loved is that when
1:18:0190% of people did not say that they
1:18:03would be extremely disappointed,
1:18:04especially at the beginning in the early
1:18:05stages, John doesn't immediately try to
1:18:08change the product for all of them. He
1:18:10focuses on the 10% who said that they
1:18:13would really miss it and continue
1:18:15building with those people because they
1:18:17were the clearest sign of who the
1:18:19product was actually for. Because if
1:18:21you're building something for other
1:18:23people, they should be in the room while
1:18:25you build it. Not occasionally,
1:18:28consistently. And so we want to ask
1:18:31ourselves, when was the last time that
1:18:33you actually spoke to your customers?
Do Things That Don't Scale
1:18:36Are you spending more time pitching them
1:18:38or listening to them? And how could you
1:18:40include them earlier in what you are
1:18:42building? All right, moving on to our
1:18:44next principle, which is to do things
1:18:45that don't scale. This principle comes
1:18:48from Paul Graham and he is the
1:18:49co-founder of Y Cominator and it's the
1:18:52belief that you need to be willing to do
1:18:54the things that feel small and
1:18:55inefficient because that's what actually
1:18:58gets something off the ground. And John
1:19:00did this from the very beginning. Think
1:19:01about it. He started a coaching company
1:19:03specifically so that he could actually
1:19:04help these customers start their
1:19:06companies and market their products and
1:19:08actually figure out what it was that
1:19:11they were going to do. Now technically
1:19:12you'd think well that's not what the
1:19:15founder of a software company should be
1:19:16doing. You cannot personally build every
1:19:18customer's business if you want the
1:19:20company to grow. But I think that is
1:19:22exactly why this is so valuable in the
1:19:25beginning because John wasn't onboarding
1:19:27customers. He was learning up close what
1:19:31they were struggling with, what they
1:19:32needed help with, and what Stan would
1:19:34eventually need to do for them. Not to
1:19:35mention, he was creating raving fans.
1:19:38And this isn't the first time that we
1:19:39have seen this on this channel. Several
1:19:41of the founders that we have spoken to
1:19:43personally handled customer service,
1:19:45shipping, manufacturing, not because
1:19:47they had to, but because it was the best
1:19:50way for them to learn how to improve the
1:19:52product and customer experience. And the
1:19:54thing that I am noticing is that if you
1:19:56are going to do something that doesn't
1:19:58scale, the best areas to do it are in
1:20:01personally interacting with your
1:20:03customer. That is how you get to know
1:20:04them. There is this story from Door Dash
1:20:07that I think explains this really well.
1:20:09And so before Door Dash had an app, the
1:20:11founders launched with a very very basic
1:20:14website and they had a phone number.
1:20:17That was it. And when someone placed an
1:20:20order, they would actually call the
1:20:21restaurant and then they would pick up
1:20:23the food and they would deliver it
1:20:25themselves. By doing these deliveries on
1:20:28their own, they were able to speak
1:20:30directly to the restaurants and they
1:20:32were able to talk to the customers while
1:20:34also experiencing every single part of
1:20:35the process themselves. This allowed
1:20:38them to see where the orders were
1:20:39getting delayed or where a delivery
1:20:44became difficult and what both sides
1:20:47needed before they try to build the
1:20:49system to handle all of it. We are often
1:20:53so disempowered by the fact that we
1:20:55don't have the money or we don't have
1:20:57the resources to hire someone for
1:20:59customer service or we don't have them
1:21:01for onboarding or sales or whatever it
1:21:04may be. But in the beginning, having to
1:21:06do some of that yourself can actually
1:21:08become a huge advantage because you are
1:21:11learning things about your customer that
1:21:13would otherwise be very difficult. And I
1:21:16think that is what John's unscalable
1:21:18work gave him. It may have looked more
1:21:20like consulting than building a software
1:21:22company, but it also was product
1:21:25research. Now, I want to be clear
1:21:28because this principle is not about
1:21:30never delegating. There are things that
1:21:32you should absolutely hand off, but the
1:21:34things that are at the heart of what
1:21:36you're building, the things that
1:21:38directly touch your customer, you need
1:21:40to do those yourself first enough so
1:21:42that you can lead. Now, if you're in the
1:21:44early days of building something, you
1:21:46might be listening to this and thinking,
1:21:47"Well, I already have to do everything
1:21:49myself. I have no choice." And if that's
1:21:52you, I really feel for you right now.
1:21:54Um, but I want to challenge that for a
1:21:55second because there's a difference
1:21:57between doing it yourself because you
1:21:58have to and doing it with absolute
1:22:01intention. The value is not simply that
1:22:04you are doing everything yourself. The
1:22:07value is in what you are learning while
1:22:10you do those unscalable things. What
1:22:12your customers keep asking for or the
1:22:14process keeps breaking where it's
1:22:16working and what you now know that you
1:22:18would have missed if someone else were
1:22:19handling it. Because if you were just
1:22:21doing everything yourself and you're not
1:22:23extracting those lessons, I hate to say
1:22:25this, but you were just busy. And busy
1:22:27is not the same thing as building. So
1:22:28ask yourself, one, what are you
1:22:30currently trying to automate or delegate
1:22:32before you fully understand how it
1:22:34should work? Number two, what is the one
1:22:37unscalable task you can take on for the
1:22:39next few months that would give you the
1:22:41most insight into your customer or
1:22:43audience? Which brings me to our next
Understand Your Audience
1:22:45principle, which is to understand your
1:22:47audience. Now, this means going beyond
1:22:49knowing who your customer is to
1:22:51understanding why they do what they do,
1:22:54their psychology. And going off of our
1:22:56previous principle of doing things that
1:22:58don't scale or having your customer as
1:22:59your co-founder, one of the biggest
1:23:01reasons that you do those things is so
1:23:02that you can actually understand your
1:23:04audience. One of the things I want to
1:23:06point out in John's story is that the
1:23:08main reason he understands his audience
1:23:10so well is because he is his audience.
1:23:14John has been asked why he continues
1:23:16creating content instead of just
1:23:17focusing all of his attention on the
1:23:19company and his answer is because it
1:23:20keeps him on the pulse of his customers.
1:23:23He's not building for creators from a
1:23:25distance. He's creating seeing how the
1:23:28platforms are changing and experiencing
1:23:29many of the same problems that his
1:23:32customers are experiencing because he is
1:23:34one of them. So, how do we actually
1:23:35apply this principle? Well, there are
1:23:37two places that you need to look to
1:23:38actually understand your audience. The
1:23:40first is what your customers tell you
1:23:41through your conversations and your
1:23:43surveys and your feedback in the
1:23:45comments, even the questions they keep
1:23:46asking you over and over and over again.
1:23:48And then there is what they show you
1:23:50through their actions. What are they
1:23:52buying? What are they continuing to use?
1:23:55Where are they dropping off? Because
1:23:57sometimes someone will tell you that
1:23:58they love what you've created, but their
1:24:00behavior is telling you something
1:24:01completely different. So, you need to
1:24:03understand them. This will become super
1:24:05important later because John's
1:24:06understanding of why creators were
1:24:07struggling helped him recognize the
1:24:09larger problems Stanley and AI could
1:24:11solve. And speaking of problems, there
Dream Team Shoutout
1:24:15is a very big problem that we have
1:24:17solved recently in this office mainly
1:24:19because of one brand. You guessed it,
1:24:23ladies and gentlemen. It is Roy, drum
1:24:25roll.
1:24:31Guys, on this channel we have a
1:24:32tradition where we like to shout out one
1:24:34of your dreams. And on this episode, we
1:24:37are celebrating Ra.
1:24:40>> I would like to bring in our RA
1:24:42connoisseur. Roy, will you please come
1:24:44down to the stage?
1:24:45>> Why?
1:24:45>> Come, come. Please pull him a seat.
1:24:47Producer.
1:24:48>> I am the producer.
1:24:50>> All right, Roy, tell us about RA.
1:24:52>> It is the reason Anatomy of the Dream
1:24:54exists. It stopped me from going to the
1:24:56typical energy drinks. They make single
1:25:00origin Mexican cold brew using coffee
1:25:02beans sourced from the volcanic volcanic
1:25:04volcanic highlands of Kiapas, Mexico.
1:25:08And each can contains 250 mg of natural
1:25:11caffeine and has rich flavor notes of
1:25:14dark chocolate. Okay.
1:25:16>> See, that's what's that's what I love
1:25:18about it.
1:25:18>> That's why you like it, cuz you like
1:25:20chocolate so much. If you guys are
1:25:21interested in checking RA out, go to
1:25:23raoldbrew.com
1:25:24or go to their Instagram, which we're
1:25:26going to put right here. And if you are
1:25:28interested in being in a dream shadow
1:25:29for a future video, comment. No, don't
1:25:32comment.
1:25:32>> Well, go to our website. There's a link
1:25:34anatomy of adadream.com/shout
1:25:37or go to the description down below. You
1:25:39can click it.
1:25:40>> Cheers, Ra.
1:25:41>> Cheers, Tiffany.
1:25:42>> I'm going to clap and you're going to
1:25:44disappear.
Strategic Partners
1:25:47Is that how that works? Our next
1:25:49principle is strategic partners. A
1:25:51strategic partner is someone that you
1:25:53partner with in your business who has
1:25:54capital, an existing system, an audience
1:25:57experience or access to something that
1:25:59would be very difficult for you to
1:26:01acquire on your own. And for John, this
1:26:02came in the form of investors. Investors
1:26:05like Gary Vee, Alex and Leila Hormosi,
1:26:08Steven Bartlett. But the thing is that
1:26:10John was not only trying to get the
1:26:12biggest check possible. If you watch his
1:26:14vlogs, he talks about how at the end of
1:26:16the day, everyone's cash is the same.
1:26:19What made these people strategically
1:26:21valuable was everything that they
1:26:23brought with the money. Now, their
1:26:25audiences were clearly aligned with the
1:26:29exact creators and entrepreneurs that
1:26:30Stan was built to serve, but they had
1:26:32experience building businesses. They
1:26:35understood how to grow audiences and
1:26:37they understood monetizing attention,
1:26:38which is literally what Stan helps its
1:26:40customers do. And so when you're looking
1:26:42for a strategic partner, the biggest
1:26:44mistake that we can make is to only
1:26:46focus on the capital that they can give
1:26:48us. We really want to look at the
1:26:51experience and the audience and the
1:26:54access, potentially even the credibility
1:26:56that they're bringing with it and
1:26:57whether that leverage is actually
1:26:59aligned with what we're trying to build.
Undeniable Proof
1:27:01But before someone is willing to attach
1:27:03all of their resources to your dream,
1:27:07they need a reason to believe it's going
1:27:08to work. Strategic partners, they like
1:27:10certainty and you have to give them that
1:27:13certainty through proof. Which brings us
1:27:16to our next principle, which is
1:27:18undeniable proof. Now, undeniable proof
1:27:20is the evidence that makes someone feel
1:27:21more certain that you can deliver on
1:27:23what you're actually promising. And this
1:27:25was obviously a huge part of John's
1:27:27story. So, when he first raised his
1:27:30first 5 million, this was before we got
1:27:32like all of the big, you know,
1:27:34well-known investors like Gary Vee and
1:27:36Steven Bartland and stuff. Stan had
1:27:38actually been operating for only around
1:27:39like two months. The thing is, the
1:27:42reason he was even able to get this
1:27:44investor was because John had a resume
1:27:46that made someone more willing to bet on
1:27:49him along with some beta testers and
1:27:51some early paying customers that showed
1:27:53that there was at least some demand for
1:27:54the idea. But later when John was then
1:27:56trying to get the attention of people
1:27:58like Gary Vee and Steven Bartlett and
1:28:00Hermosies, he was no longer asking them
1:28:02to take a chance on his potential alone
1:28:03because he could point to the growth and
1:28:06the results that Stan had already
1:28:07created. And I think this shows us that
1:28:09undeniable proof can change depending on
1:28:10where we are in our journey. In the
1:28:12beginning, it may come from our past.
1:28:14John's experience at Goldman Sachs was
1:28:16super useful. His experience in venture
1:28:18capital and as a creator didn't only
1:28:21give a good inkling that Stan would
1:28:23succeed, but it gave investors evidence
1:28:25that he understood business, that he
1:28:27understood the customer. He was someone
1:28:29who may actually be able to figure this
1:28:31out no matter what. But as Stan grew,
1:28:33the strongest proof was no longer John's
1:28:35resume. It was the business itself. I
1:28:38think increasingly we live in a world
1:28:40where we are expected to create some
1:28:42sort of proof ourselves before we are
1:28:44given the larger opportunity. I honestly
1:28:46think that nowadays you may actually
1:28:48have to show that there is an audience
1:28:49for your idea before someone funds it.
1:28:52Create the first version of the product
1:28:53before someone agrees to distribute it
1:28:55or produce a result for the few
1:28:57customers before the dream client is
1:28:59willing to hire you. And that doesn't
1:29:01mean that you need thousands of
1:29:02customers or millions of followers
1:29:03before anyone will take you seriously.
1:29:05John had 25 beta testers when he raised
1:29:08his first round. That's nothing. The
1:29:10proof only needs to be strong enough to
1:29:12answer the biggest question someone
1:29:13still has about betting on you. And I
1:29:15think there are a few places that this
1:29:17proof can come from. Recently, I've been
1:29:18speaking with a lot of founders who are
1:29:20really struggling with this. They
1:29:22struggle because they feel like they
1:29:23can't make that first product or they
1:29:26haven't been able to get that audience
1:29:27and they just want to go straight to
1:29:29manufacturing the product, put in this
1:29:31really big order and they haven't even
1:29:33first of all built the skateboard to see
1:29:35if it actually is a viable product that
1:29:37people want to buy, but also they're
1:29:39wanting the investor to help invest so
1:29:42that they can get the manufacturing
1:29:43deal. And so the question is not only do
1:29:45I have proof, it's do I have the right
1:29:48proof for the opportunity I'm asking
1:29:50for? Because sometimes the proof already
1:29:53exists, but we're not using it. Maybe
1:29:56there's a result that we never turned
1:29:57into a case study or a customer story
1:29:59that we never shared or an experience
1:30:00from our past that we have not connected
1:30:02to what we are building now. And if the
1:30:04proof does not exist yet, the next
1:30:06question is, what is the smallest way
1:30:08that I could start creating it? Maybe
1:30:09it's working with the first few
1:30:10customers, building the skateboard
1:30:12version of the idea, growing a small but
1:30:14relevant audience, or creating the
1:30:15result for yourself first. So ask
1:30:17yourself this, what am I currently
1:30:19asking people to believe about me or my
1:30:21business? What proof do I already have
1:30:24that I am not fully using? And what
1:30:26proof do I still need to create to make
1:30:28the right person feel confident betting
1:30:30on me? All right, so our next principle
Know When to Pivot
1:30:32is to know when to quit/pivot.
1:30:35Now, you might remember John mentioning
1:30:37that Stan had reached around 30 million
1:30:39in revenue, but that was also when the
1:30:41company started to hit a plateau. They
1:30:43were bringing in tens of thousands of
1:30:45customers, but they were losing around
1:30:47the same amount. And eventually, they
1:30:48reached a point where they only had
1:30:50around 10 months of runway. And I think
1:30:52his initial reaction is probably how a
1:30:54lot of us would respond. If the company
1:30:56is slowing down, then I need to speed
1:30:57up. I need to work harder. I need to
1:31:00push more and basically bulldoze my way
1:31:03through this problem. But I think that
1:31:05is something that a lot of us need to
1:31:06hear. Working harder cannot solve every
1:31:09problem. Sometimes a problem is not how
1:31:11much effort you are putting into the
1:31:13current direction. It's that the
1:31:14direction itself needs to change. Now
1:31:16there are three ways to know when it may
1:31:18be time to pivot. Number one is you have
1:31:20no momentum. Number two is you are
1:31:21seeing diminishing returns. And number
1:31:23three is you have new information. And
1:31:26in John's case, it was honestly really a
1:31:29combination between diminishing returns
1:31:31and having new information. Now, the
1:31:33diminishing returns were that they were
1:31:35continuing to acquire these customers
1:31:37without actually growing. And you may
1:31:39remember John explaining that when they
1:31:41looked underneath the numbers, they
1:31:42realized that around 80% of people were
1:31:44leaving Stan were not making money
1:31:46because they had not built an audience
1:31:48or they didn't learn how to consistently
1:31:50create content. That was the new
1:31:51information. And this is where our
1:31:53understand your audience principle
1:31:55becomes so freaking important. Because
1:31:58John understood creators, he was able to
1:32:01recognize that the problem was not only
1:32:03in helping and giving a platform to
1:32:06creators to sell their product. He
1:32:08understood that in order for them to
1:32:10sell their product, they needed to
1:32:11create content. And that ultimately
1:32:14creating the content was the hardest
1:32:15part. And while AI was threatening to
1:32:17completely change the business they had
1:32:19already built, John and Vitali realized
1:32:21that it also gave them a new way to
1:32:22solve the larger problem. And so instead
1:32:25of giving creators a place to sell
1:32:27something, they could also help them
1:32:30create content and tell their stories
1:32:32and build the audience they needed in
1:32:34order to make those sales which
1:32:36ultimately would keep them on stand. And
1:32:39this is when John spoke about zooming
1:32:41out. How sometimes we have to take a
1:32:43moment to actually back away from the
1:32:44problem so that we can actually see it
1:32:46clearly. And I think we can see that
1:32:47this was by no means an easy decision
1:32:50for John for him to pivot the company. I
1:32:53think it's so easy for us to hear that
1:32:54Stan was making around $30 million and
1:32:57we get distracted by the number. I mean,
1:32:58I'm totally guilty of it. But John
1:33:01didn't only have a $30 million business.
1:33:04He had a $30 million business that he
1:33:06could lose. The stakes were actually so
1:33:08much higher because he was not pivoting
1:33:09away from something that had already
1:33:11failed. He was taking a risk with a
1:33:13company that was still successful on
1:33:16paper that supported an entire team and
1:33:19had taken years for him to build.
1:33:22And in some ways, I think that makes the
1:33:24decision to pivot even harder because
1:33:25there is now so much more to protect.
1:33:28But despite the resistance they faced,
1:33:31John and his co-founder knew they had to
1:33:33stop trying to force what had worked
1:33:35before and pivot towards what their
1:33:38customers needed now. Which brings us to
1:33:41our last principle, which is
1:33:42persistence. And I think it's
Persistence
1:33:44interesting that this principle comes
1:33:45directly after knowing when to
1:33:48quit/pivot. because at first they almost
1:33:51feel like they contradict each other. We
1:33:54think persistence means holding on while
1:33:57pivoting means letting go. But sometimes
1:34:00pivoting is persistence because you are
1:34:02not giving up on the dream. You were
1:34:04letting go of the version of it that may
1:34:06no longer be able to survive. As I said
1:34:09earlier, when the company started
1:34:10slowing down, John's first instinct was
1:34:14to work harder. It was to bulldoze his
1:34:16way through the problem. because for a
1:34:18long time that was the version of
1:34:20persistence that had worked for him.
1:34:22Persistence is written all over John's
1:34:24story. When you look at all of the
1:34:26principles that we just spoke about, the
1:34:28skill stacking, doing things that don't
1:34:30scale, finding strategic partners,
1:34:35none of those things would have happened
1:34:36without persistence.
1:34:38But interestingly enough,
1:34:41I've been struggling with persistence a
1:34:42lot lately. When I first spoke about
1:34:44this principle on this channel, I was in
1:34:47a season where I was close to giving up.
1:34:50And
1:34:52at the time, the way I looked at
1:34:53persistence was this is getting through
1:34:55a season where I don't really know if
1:34:57any of this is going to work and I just
1:34:59have to be persistent. And ultimately,
1:35:00what I thought persistence really was
1:35:02was what you do in an era of failure.
1:35:05But what I didn't expect was that
1:35:07persistence would become difficult in a
1:35:08completely different way once we started
1:35:11seeing some signs of growth. Literally
1:35:13at the beginning of this year, we were
1:35:14like 2,000 subscribers and now we're
1:35:16almost at 60,000. We're still facing a
1:35:18lot of the same constraints. And if I'm
1:35:21being super honest, some of those
1:35:22problems have just gotten a lot bigger
1:35:23because now there's more to maintain and
1:35:26more that we are afraid to lose. I mean,
1:35:28if you really saw the behind the scenes,
1:35:30guys, like I really hate to admit it and
1:35:32because I really don't like promoting
1:35:33hustle culture, but it's just the truth.
1:35:35It's exactly what John described. I
1:35:36mean, it's like us and a laptop and our
1:35:38computers literally day in day out. It
1:35:40is literally 2:30 in the morning right
1:35:42now as we're filming this. Like, it is
1:35:43nonstop. And I'm at a point where it's
1:35:45just like, when does all of this
1:35:47persistence finally pay off?
1:35:53But then when I look at the anatomy of
1:35:55John's dream,
1:35:57I realize something.
1:36:00I don't think I'll ever make it.
1:36:04But I promise it's a good thing
1:36:08because even after all the success that
1:36:10John built, even after reaching every
1:36:12milestone that would give most of us a
1:36:15reason to believe that he had made it,
1:36:17he still needed persistence because his
1:36:20dream didn't end there. The finish line
1:36:23moved
1:36:25because John
1:36:28continued to grow. We tell ourselves
1:36:30when I reach this number, when I get
1:36:31this opportunity or I accomplish this
1:36:33next thing, I will finally feel like I
1:36:36have made it. But when we get there, we
1:36:39can suddenly see something that we were
1:36:42not capable of seeing when we started.
1:36:45John's younger self probably couldn't
1:36:47have imagined Stan. He could only see
1:36:49the life that the person he was back
1:36:51then knew how to imagine.
1:36:55And maybe that's also true for me. A few
1:36:58years ago, my
1:37:00end- all beall dream was to be a
1:37:02director.
1:37:04Podcasts were my hobby that I did on the
1:37:07drive to work. I could have never
1:37:10predicted this. So maybe the life I'm
1:37:13chasing right now is only a fraction of
1:37:14the life this could eventually become.
1:37:17And so maybe I will never make it. Not
1:37:21because I will never accomplish the
1:37:23dream, but because the person who
1:37:24reaches it will be able to dream beyond
1:37:26anything that I could imagine right now
1:37:28in this moment.
1:37:30So, if you're in a season right now
1:37:32where you keep wondering when all of
1:37:34this will pay off,
1:37:36there's only one way to find out.
1:37:40To persist.
1:37:42Persist long enough to meet the future
1:37:44you.
1:37:46to witness what they build
1:37:49and to see just how far they take the
1:37:54anatomy
1:37:56of your dream.
1:38:00All right, guys. I will see you in the
1:38:04next one.