Full transcript
0:00hi George Williams founder and CEO of
0:01reliability X for another video within
0:03our cultural domain in today's video
0:06we're going to be talking about
0:07Communications now Communications are
0:10incredibly important uh if you're not
0:12sure just read all of the surveys that
0:15take place within your organization
0:17where people say well people don't
0:18communicate around
0:20here pretty obvious communication is
0:23important so what is communication
0:26communication is the mechanism where
0:28information is disseminated and the
0:30hierarchy in which it is disseminated or
0:33escalated so for communications we want
0:36to make sure things are direct and
0:37transparent for the betterment of the
0:40company often times folks depending on
0:43their position and their ego and all
0:45kinds of other factors either withhold
0:47information don't communicate it
0:49accurately don't communicate it often
0:51enough um or don't communicate at all uh
0:55and so this creates issues within an
0:58organization from an agility persp
1:00perspective and an accuracy of
1:02expectations perspective they're either
1:04not agile because people have to hunt
1:07around for
1:09information uh or they make poor choices
1:11because they don't have all the
1:13information uh or the organization
1:17potentially um doesn't make
1:21progress because people don't under are
1:24not being communicated to and so the
1:26change management process takes a much
1:28longer cycle so we'll walk through some
1:31of that uh effective communication
1:34Fosters collaboration minimizes
1:35misunderstanding so we streamline things
1:38people are informed they can make good
1:40decisions and we can be agile as a
1:42company this is achieved through clear
1:45consistent
1:47messaging active
1:49listening listen to your people and the
1:53use of appropriate channels to relay
1:55information and we'll talk about that in
1:57just a second uh everyone in the
1:59organization from leadership to the shop
2:01floor is is responsible for
2:03communications if you have a morning
2:06meeting where the plant manager is there
2:08and all the lead operators and everyone
2:11says yeah everything's good everything's
2:13good everything's good there's a issue
2:16there there's either a lack of
2:18communication a fear to communicate lots
2:21of things can cause a communication
2:23blockages and we want to be mindful of
2:26that a couple of aspects from a
2:28communication perspective
2:30understand the channels what's the
2:32hierarchy of communication how is it
2:34disseminated throughout the organization
2:36and how are things escalated within the
2:39organization and no one should be uh
2:42disciplined or
2:44fear
2:46Communication open honest transparent
2:49communication is critical for an
2:51organization's success different styles
2:54understand how you communicate how do
2:55you communicate to leadership versus how
2:57do you communicate to the shop floor uh
3:00how do we you know the Styles in which
3:02we communicate can make or break our
3:04success especially when we're trying to
3:07get uh alignment on things or get
3:10support for
3:11initiatives what type of media or
3:14platforms how will you communicate is it
3:17via a team space and chats or is it a
3:21text message an email do we have formal
3:23meetings is it through a one-on-one
3:25meeting all those different styles or
3:28media styles uh for communication the
3:31Cadence of communication is important
3:33how often do we have to send this type
3:35of
3:36message things like the vision mission
3:39and values should be all the time the
3:42reason a safety program works is not
3:44because they demand that you be safe
3:46it's because they are consistently
3:48communicating the message in hopes that
3:51subliminally you will always be thinking
3:54about safety that should be no different
3:57with setting a vision mission and Valu
3:59of an organization and its communication
4:03to make that happen and come to fruition
4:06is about its Cadence how often are we
4:08driving that message and then Integrity
4:11of communication it must be transparent
4:14and uniform
4:16messaging all for the betterment of the
4:19organization uh so communication has
4:22lots of different aspects and you can
4:24build communication strategies as part
4:26of the change management process change
4:28management by the way is going to be our
4:30next video if you want more information
4:33on communication or anything that deals
4:36with the mrbp framework uh hit us up at
4:39ask reliability x.com visit our website
4:42reliability x.com or give us a buzz at
4:44877 rlty
4:47YX pH don't forget to hit like And
4:49subscribe and we'll see you next time