Full transcript
0:00what is communication
0:04basic communication is exchanging
0:06information from one person to another
0:08and comes in many different forms
0:11for example we communicate when we speak
0:13write and even sometimes when we move
0:17all communication involves a sender and
0:19a receiver which means that being an
0:21effective communicator also includes
0:23being a good listener
0:26communication is important and being a
0:28good communicator leads to better
0:29relationships with our co-workers family
0:32and friends
0:33let's take a look at different forms of
0:35communication in more detail
0:38speaking and listening
0:40speaking is probably what you first
0:42think about when someone says
0:43communication
0:45speaking clearly in a respectful manner
0:47is one of the best ways to become a good
0:49communicator but you also need to be a
0:51good listener
0:53listening to what other people are
0:54saying and understanding their point of
0:56view is an excellent way of showing
0:58respect to others
1:01writing
1:03writing is an important tool for
1:04communication especially in today's
1:06online world
1:08these days we can't always communicate
1:10face to face so it's important to write
1:12clearly and professionally both in
1:14person and online
1:16writing clearly and professionally will
1:18help to avoid misunderstandings and is a
1:20convenient way to organize your thoughts
1:25nonverbal communication
1:27nonverbal communication includes many
1:29different forms of body language such as
1:31hand gestures and facial expressions
1:34this type of communication can sometimes
1:36speak louder than words
1:39having an awareness of our non-verbal
1:41communication can help us understand how
1:43others see us
1:46now that we've heard about different
1:47forms of communication let's apply some
1:50examples to everyday life
1:54ineffective communication at work
1:57paul gets invited to an interview for a
1:59customer service job
2:02during the interview paul is asked
2:03questions about his professional
2:05background and customer service skills
2:08before the interviewer has finished
2:10asking the question paul cuts in to say
2:12that he doesn't have any customer
2:14service experience and crosses his arms
2:16in frustration
2:18the interviewer gets the impression that
2:20paul is not a good fit for the position
2:26ineffective communication outside of
2:27work
2:29kelsey is organizing a pizza party with
2:32friends
2:33a couple of hours before the party her
2:35friends keep texting her but she figures
2:37it's nothing important and carries on
2:38preparing food
2:41kelsey orders five pizzas for everyone
2:43but when her friends arrive kelsey
2:45realizes she should have checked her
2:46texts more closely
2:49her friend josh brought five pizzas as
2:51well and her husband's friend nick is
2:53gluten free
2:54both were texting kelsey to coordinate
2:56dinner but unfortunately this
2:58miscommunication negatively affected
3:00everyone's night
3:03effective communication at work
3:07sanjay is working at an office supply
3:09store
3:10his supervisor asks him to do a laptop
3:12inventory check and complete the
3:14required form
3:15sanjay has never completed this before
3:17and does not know how to do an inventory
3:19check or even where to find the correct
3:21form
3:23sanjay explains his situation and
3:24politely asks his supervisor for help
3:28the supervisor had no idea this was
3:30sanjay's first time the supervisor asks
3:33debbie an experienced employee to help
3:35sanjay with the task
3:39communication is very important in your
3:41personal life as well as at work
3:44if you're not listening to others or
3:45saying what you mean things can go wrong
3:47and people might get frustrated with you
3:51having good communication skills helps
3:53you be successful at your job as well as
3:55in your personal relationships
3:58it includes speaking listening writing
4:00and body language
4:03having an awareness of how you are
4:04communicating is the first step to
4:06becoming a good communicator
4:23you