Full transcript
0:00What is going on guys? We have another
0:02big update and this is actually adding
0:04in some AI capabilities on top of our
0:06social listening data which is really
0:08really exciting. So when I've used tools
0:10in the past that are helping me monitor
0:11brand helping me monitor competitor
0:13intelligence um helping monitor kind of
0:16industry themes and creating kind of
0:18like sales signals, marketing signals,
0:20product signals out of it. The challenge
0:22has been that I can't really actually
0:24derive any signals. all I can do is
0:26create uh dashboard reports that you
0:29know are great to present to a board but
0:32don't actually give me anything tangible
0:34to work from. So what we've done is
0:36we've added uh some kind of key detailed
0:40information either side of our kind of
0:42listening feed. So not only and you know
0:45last week you would have seen that
0:46basically we launched the ability to
0:48build you know uh pinpoint listening
0:50searches through using boolean queries
0:52which is really cool. We've also added
0:54in sentiment analysis and we've updated
0:56the number of sources and we're
0:57continuing to add more and more. But
0:59we've also started to actually bake in
1:01this kind of AI summary here. So here it
1:03looks over the search query that you've
1:05got. In this case, I'm searching for
1:07Plan Hat, a customer success tool. It's
1:10giving me a summary on the tool itself
1:12or sorry on what is being discussed and
1:15any themes that have come out of that.
1:17Then it's also giving me some key
1:18triggers and insights from these posts.
1:21So for example, they're hiring uh for
1:24their Amsterdam office. They were on a
1:26discussion panel panel in SASA. Um you
1:31know, so on and so on. Uh and I don't
1:33need to go through and read every single
1:35post to get insight on that, which is
1:36really, really cool. So that just loads
1:38up and summarizes it as soon as you run
1:40a search and as soon as new data
1:41basically comes into that search query,
1:43uh which happens uh in real time. And
1:45then the other thing we have is these
1:47kind of AI action points. So here I can
1:49click on a post. So I could be like,
1:51okay, I want to go click on this post uh
1:54or this post here. And what's going to
1:57happen is this is then going to start to
1:59load any action points uh on that as
2:03well. So you can see, okay, this post is
2:05relevant for the customer success team,
2:07product team, and leadership team. And I
2:10can actually go and then share these
2:11insights and these action points and the
2:13post itself with the relevant team uh as
2:16well. So it allows you to get a little
2:18bit more granular on a post level and
2:20kind of helps you join the dots between
2:21okay this post would be relevant for
2:23this department due to XY Z as well. So
2:26really really cool updates and there's
2:27so much stuff that we can start to do
2:29here and are adding in. Um, but more
2:32importantly, we have a massive, massive
2:34update coming in the next couple of
2:36weeks, which is going to allow you to
2:39create custom signals that are relevant
2:41for your product team, that are relevant
2:43for your executive team, your marketing
2:45team, and of course, your sales team.
2:47Um, so stay tuned for that one because
2:49that's a that's a huge huge update that
2:51we've got coming down the