Full transcript
Intro
0:00The key to getting rich isn't what
0:01you've been told. It isn't working 18
0:03hours a day or having some perfect
0:05morning routine. It's actually about
0:06building simple habits. Tiny habits that
0:09compound over time and make success
0:11almost inevitable. I'm Simon Squib. I
0:14built 19 companies and sold three for
0:16more money than I'll ever need. And
0:17today I'm sharing the 10 habits that
0:19actually made me rich. Habits you can
0:21start applying right now to make your
0:24life better. So, let's go. The first
Keep It Simple
0:25thing you need to learn is keep it
0:27simple. Our brains, especially when
0:29we're building something we love or want
0:30to build something we love, will over
0:32complicate it. Complexity kills ideas.
0:35Simplicity builds momentum. So, here are
0:37the four ways to keep it simple. Start
0:39with one clear painoint that you can
0:42solve. When I built Help Bank, all I
0:44really wanted to do was make sure that
0:45was a trusted location you could go to
0:47for all your business knowledge and
0:49insights. I just focused on business. I
0:51just focused on credible knowledge and I
0:53made it really simple. That's why it
0:55worked. Number two, cut out every extra
0:58feature or idea that distracts you.
1:00Amazon started by just selling books.
1:02You don't need to make the product from
1:04day one have every single feature. If
1:06you're building a digital platform, for
1:08example, one killer feature can be it.
1:11That's all you need. Number three, focus
1:13on earning $1 before you try to earn a
1:16million dollars. I know everybody wants
1:17to earn a million dollars. I get it.
1:19I've earned a million dollars plus. I
1:20get how exciting that is. But I've
1:22earned a million dollars a month in my
1:24career by earning $1 first by earning
1:28$1. By taking a product and selling it,
1:30be it a service or an actual physical
1:32thing, and making $1 profit. Once you've
1:35figured out how to make $1, take a
1:37t-shirt, put your pattern on it, and
1:39then sell it for a dollar profit. Once
1:41you've figured out to do that, then you
1:42can scale up. Too many people want to
1:44scale up from day one, and they don't
1:46keep it simple. Number four on the list,
1:48explain your idea to an 8-year-old. Now,
1:51my son is eight. When I tried to tell
1:52him what help bank was, I simply said,
1:54"You press a button, you get help. You
1:56press a button, you give help." He gets
1:57it instantly. People don't have time to
1:59listen to your long explanation of what
2:01the idea is or what you're trying to
2:03achieve. Keep it simple. I want to fix
2:04the education system. That's it. I don't
2:06have to explain anymore. Right? I think
2:07people need to boil their idea down to a
2:09sentence. Keep it super simple. The next
Do one thing well
2:11thing I want to teach you is do one
2:14thing well. The mastery beats the
2:17multitasking. It's not as easy as it
2:18sounds. And let me go through four ways
2:20that I do it. Number one, pick one
2:22product or service and make it world
2:24class. WhatsApp started with just
2:26messaging, not stories and calls and
2:28payments. That can all come later. But
2:30you want that killer feature, that thing
2:32that people tell other people about.
2:33Number two, avoid shiny object syndrome.
2:36Say no more than yes. Quite often we're
2:38bombarded with the latest thing. Right
2:40now, of course, it's AI. By the time
2:42you're watching this video, a year from
2:43now, who knows? It will be some 3D
2:45reality stuff. The point is you have to
2:47focus in on the problem you're solving
2:49and the one thing you can do well to
2:51solve that problem. So say no to things
2:53even if it's trendy or cool. Number
2:54three, create a repeatable system before
2:57adding new products. Once you've got
2:59this feature working, this thing that
3:00people are going to tell other people
3:01about, then you can start adding new
3:03products and features. But too many
3:05people try to do 10 things at once. And
3:07that's why quite often some platforms
3:08just never work. Number four, measure
3:11progress by results delivered, not
3:13busyness. I see way too many
3:14entrepreneurs that work 24 hours a day,
3:17almost seven days a week, and they say
3:19they're working hard, and they don't
3:20know why they're not getting lucky. Luck
3:22isn't about how hard you work. Luck is
3:24about the more risk you take. Everything
3:26you do should be about doing one thing
3:28well, and it will lead to success if you
Don't be the bottle neck
3:30do it. The next thing I want to teach
3:31you is don't be the bottleneck. I know
3:33myself, having built 19 companies, in
3:35the early years of building some of my
3:37early businesses, I was the reason the
3:39business didn't scale. Now, you might
3:40not have even started your business yet.
3:42But this is a really important thing for
3:44you to learn right up front. Don't make
3:45the business totally dependent on you.
3:47Too many people don't think long term,
3:49and you've got to understand if you're
3:50the only one working on the business,
3:52then the business lives and dies by your
3:54day-to-day actions. Make sure you have
3:56systems and people that can help you
3:59scale it. These are the four things you
4:00need to do to make sure you're not the
4:02bottleneck. First of all, document
4:04systems others can follow. Use tools
4:06like notion, loom video. Make people
4:08understand how you do things. Don't make
4:10it a dark art or something special,
4:12which means no one else can do it.
4:13Number two, delegate tasks where you
4:15aren't the expert. Hire an accountant in
4:18my case. I'm not an expert. Get a
4:19virtual assistant. I'm really bad at
4:20organizing. This does cost money, of
4:22course, in some cases, but not always.
4:24You can just begin the process. You can
4:26get automated account softwares, for
4:27example, that are very cheap that allow
4:29you to start having this mindset, and as
4:31you scale, it will be easier to then
4:32replace you and or have people come in
4:34and do these things. Number three, trust
4:36your team with small decisions. Freedom
4:38builds responsibility. Joe, who's
4:40editing this video, I probably won't
4:42even see this video before it goes out.
4:44I trust him. You've got to trust people
4:46because if I don't let him do it, then
4:49he'll never take responsibility for
4:51doing it. And if he knows it's going
4:53straight out and potentially millions of
4:54people then see his work, he's also then
4:57taking his time to get it right and more
4:58importantly applying himself to make
5:00sure that he is able to do it. So you
5:03don't do it yourself by micromanaging.
5:05Number four, ask weekly, "What am I
5:08holding up?" Then hand it off. If I'm
5:11the bottleneck for this video going out,
5:12if they're waiting for me to get back
5:14and watch the whole video back and give
5:15feedback and I'm not even an expert in
5:18editing, so why would I do that? Now, I
5:19know people that are making content like
5:21this that are doing it and they think
5:23that their micromanagement will make the
5:25video better. It doesn't. It slows the
5:27process down. It doesn't allow you
5:28perhaps, for example, to do the volume
5:30gain. Don't be the bottleneck in your
5:31business. you will kill your business
5:33and kill you probably. The fourth thing
Become obsessed with sales
5:35I want to teach you is obsession with
5:38sales. Way too many people and I think
5:40this starts in school look down on
5:41sales. It's a huge mistake and everybody
5:45can learn sales. Introverts, extroverts,
5:48everybody can learn sales and you have
5:49to be a salesperson if you like it or
5:52not. Frankly, in life you're a
5:54salesperson if you like it or not. You
5:55want to convince someone to be your
5:57partner. You want to convince someone to
5:58be your co-founder. you want to convince
6:00a client to be. You have to be a
6:02salesperson. Sales is oxygen. Without
6:04it, your business dies. These are the
6:06four things I want you to understand and
6:07how you can be obsessed with sales.
6:09Number one, spend 80% of your time
6:11talking to customers. I spoke to someone
6:13yesterday. She's got this brilliant
6:15product. Absolutely brilliant. She spent
6:174 months working on the product and it's
6:19a brilliant product. It looks beautiful.
6:21It's she's explained it well. How many
6:23customers do you think she spoke to?
6:25Zero. She doesn't actually know what
6:27customers need, what they're willing to
6:28pay, how they're willing to pay, when
6:30they're willing to pay, what they
6:32actually need, what they think of the
6:34product, and more importantly, is there
6:36a market for her product. You've got to
6:38spend time with your customers. Get out
6:40there and talk to customers. Number two,
6:42remember sales is just problem solving
6:44for people. You don't need to sell in
6:46the traditional way that you think you
6:48do. It's storytelling. You need to say,
6:51"This is who I am. This is what I've
6:52got, and this is why I think you need
6:55it." Now, if you haven't identified that
6:56they need it, it's a hard sell. But if
6:58you've identified they need it, then
7:00it's an easy sale. That's where people
7:01go wrong in sales as well. They don't
7:03identify, do the people actually need
7:04what you're selling, and then they
7:05wonder why sales is so hard. So
7:07remember, sales is just problem solving
7:08for people that have a problem. Number
7:10three, track daily outreach. 10
7:13messages, five calls, two meetings. Hold
7:15yourself to account. I know so many
7:18people that tell me their product didn't
7:20sell in the market, and I ask them, "How
7:21many people did you speak to?" They
7:22can't actually even tell me. And then
7:23when I do get the numbers, often I find
7:25they've reached out to them twice and
7:27they didn't get a reply on email. Do you
7:28know how many emails I get every single
7:30day? Hundreds. I might have missed it. I
7:32might have not been my priority that
7:34day. You know, you've got to have a
7:35systematic mathematical approach to
7:38daily outreach. And if you do 100
7:40people, i.e. emails, phone calls, DMs,
7:44replying people's comments on social
7:45media. If you reach a 100 people with
7:47every single method, you'll get one
7:48customer. It's just that simple. So do
7:50the numbers and don't be lazy. Number
7:52four, learn to handle rejection. I
7:55always think of Dyson 5,000 failed
7:58prototypes before success. You know,
8:00you've got to not only handle rejection,
8:01you make something, it doesn't work,
8:02which is an internal, no one's going to
8:04see it rejection, but you got to handle
8:06people saying no to you. Rejection is
8:07really useful. It's like customer
8:09feedback. If someone's not buying my
8:11product, I love to know why. The point
8:12I'm getting to is like rejection isn't
8:14really rejection. In school, we're
8:16taught that somehow rejection is a
8:18negative thing. In the real world,
8:20rejection gives us knowledge. It gives
8:21us insight. It gives us the strength to
8:23fight back with better tools, better
8:25language, and better systems. I've got a
8:28fifth tip for you. One thing that
8:29guarantees you more sales is building a
8:31strong online presence. It sounds so
8:33obvious, but people don't know how to do
8:34it. Customers will Google you before
8:36they buy. They will check if your site
8:38is professional, and you'll lose sales
8:40if you're not. And that all starts with
8:41something simple most people overlook,
8:44your domain name. The problem, most of
8:46the best.com domains are already taken.
8:49you either overpay or settle for
8:51something that doesn't quite represent
8:52your brand and that hurts your chances
8:54of making sales. That's why I love this
8:56new domain name called doonline.online
8:59is the world's second largest new domain
9:02name extension and unlike.com it still
9:04has massive inventory and names
9:06available. That means you're far more
9:08likely to get the exact name you want,
9:09which helps you look legitimate and sell
9:11with confidence. And with online showing
9:13up in over 500 million searches each
9:16month, it can even give you a visibility
9:18boost generally bringing more potential
9:20customers and more sales to your online
9:22store. You can register aonline domain
9:25through GoDaddy, Squarespace, Wix,
9:27Namecheep, and more. But if you use the
9:29code Simon and wgetonline
9:32down below, you get it now for just 99
9:35cents for the first year for a limited
9:36time. Check the link in the description
9:38and grab yours today. It's a small move
9:40that can help you land the next sale.
Start with people, not products
9:42The fifth thing I want to teach you is
9:44start with people, not products. So many
9:46people pitch products. To me, you've got
9:48to start with people. You've got to
9:51start with your personal story, your
9:52personal dream. Reason it matters to
9:54you. And these are the four ways you can
9:56start with people, not products. Number
9:57one, find a co-founder and partners who
9:59share values, not just skills. I always
10:02think skills can be taught, especially
10:04if someone has a natural attribute to a
10:06certain thing. If they're good at
10:06accounts or they're good at sales, you
10:08can always get better at those things.
10:09And actually you want to get better if
10:11your business has a purpose beyond
10:12yourself. This start with people not
10:14products isn't just about your external
10:17marketing. This is all also about your
10:19internal fuel. Every single business
10:20I've had that's been successful in the
10:2219 companies that I've started 12 of
10:23them have been with co-founders and
10:25those ones have been the most
10:26successful. I'd rather have 50% of
10:27something successful than 100% of
10:29something that fails. The second thing I
10:30want to tell you is build a network
10:32before you need it. LinkedIn, local
10:34meetups, online communities. If you know
10:36your problem, you should build your
10:37network up around people that are either
10:38doing a similar thing, solving a similar
10:40problem, or care about that problem.
10:42Start building your network now.
10:43Whatever you're thinking of doing in the
10:44future, you can build your network now.
10:45If you're at university now, you can
10:47build the network you're really going to
10:48use in the real world. Now, the third
10:50thing is ask customers what they truly
10:53want. I always like the story of
10:55Dropbox. They started by showing an MVP
10:57demo video before they built any of the
10:59product. They just simply did a video
11:01explaining what Dropbox would do. and
11:03hundreds of thousands of people signed
11:05up to their mailing list which proved
11:07that people wanted that product and once
11:09they had proof that hundreds of
11:11thousands of people wanted the product
11:12then they could easily raise money. They
11:13had proof that people were going to buy
11:15it when it was built and then they
11:16raised money and then they built it. So
11:17I think people need to go and ask
11:19customers what they want. I would say
11:21this also means people. Who do they want
11:23to work with? Who do they resonate with?
11:24You might have seen Mark Zuckerberg
11:26recently having a complete makeover
11:28because they did research and realized
11:29that people don't like Mark Zuckerberg.
11:31They tried to make him hip and cool and
11:33a bit more modern man. Now I don't think
11:36that worked but the point is you can see
11:37why they do it because the smart people
11:39realize it's the people in the company
11:41people buy from now. That's why this
11:42influences doing so well. People are
11:44buying from people not brands anymore.
11:47So you want to make sure you understand
11:50what they want your customers want.
11:51You're going to find it's also going to
11:52be certain types of people, authentic
11:54people going forward. Number four,
11:56surround yourself with mentors who've
11:58done it before. I always tell people you
12:00actually don't need mentors in the
12:02traditional sense. You don't need to go
12:03get someone like me to spend hours with
12:05you every day or worse someone that's
12:08charging you to be their mentor. Forget
12:09all of that. If there were people out
12:11there that you admire, there are people
12:13out there that think you can teach you
12:14something. There are two things you can
12:15quickly do. One, you can follow their
12:17content. They're probably putting
12:18information out there like I do for
12:20free. You don't need me as a mentor. You
12:22just need to watch all my videos. The
12:23other way to do it is don't ask these
12:25people to be your mentor. Okay? It's
12:27going to trip you up. They're going to
12:28say no. The best thing to do is ask a
12:29question, one simple question of the
12:32person you'd like to mentor you. Give
12:34them a chance to help you once because
12:35most people will reply to one question.
Don't rush to raise investment
12:37Number six, don't rush to raise
12:40investment. Shark Tank and Dragon's Den
12:42has got you brainwashed into thinking
12:44you need to go get an investor.
12:45Someone's going to give you a load of
12:46money. It's a mistake. Please think
12:49carefully about this. Don't be fooled by
12:52TV shows. Money doesn't fix a weak idea.
12:55and money from the wrong people can
12:57destroy your business. So, these are the
12:59things to do before you even think about
13:00raising money. Number one, prove demand
13:02by selling before building. Tesla got
13:04pre-orders years before cars were
13:06delivered. It was easier, by the way,
13:07for him to raise money when he could
13:08prove that there was demand for his
13:10product. But if you've got demand for
13:11your product, you often don't need to
13:13raise money. Number two, bootstrap for
13:15as long as you can. As soon as you have
13:16an investor, they're going to have an
13:17objective, right? Get their money back,
13:19make profit. Bootstrapping allows you to
13:21step by step build something and know
13:23that it's something you want to work on.
13:24By the way, maybe you do it part-time
13:26initially, for example. Maybe you get
13:28one customer, look after them, and and
13:30take care of that one customer and take
13:32your time. Don't rush. Bootstrapping is
13:34such a wonderful word. I'd love it to be
13:35more mainstream than raise money. Number
13:37three, only take investment when you
13:39know how to multiply that investment. In
13:41other words, if you know by spending $1
13:44you can make three, sometimes investment
13:46can be worth it because you can scale up
13:48that that income stream quicker. But if
13:50you don't know yet that spending $1 will
13:52make you free, you're going to spend $1
13:54and have to give away equity. And equity
13:56is your freedom. So as soon as you give
13:58equity for that $1, it's the most
14:01expensive way you could ever, ever, ever
Advice is only as good as it's source
14:04make your business grow. Number seven,
14:06advice is only as good as its source.
14:08And there are three things you need to
14:10consider. Number one, ask, has this
14:12person actually done what I want to do?
14:14So if you're trying to make content and
14:16make it work, I've done it. I' I get
14:18millions of views every day on my
14:19content. So, you could ask me about that
14:20and I actually know about it, right? You
14:22have to make sure the person you're
14:24asking this this knowledge from has
14:26actually done check they've done it.
14:27Second, take advice from practitioners,
14:30not theorists, which basically means
14:32people that are actually in the
14:33trenches. That's why I always hate
14:34consultants. You know, they'll talk
14:36about how to fix a company or how to
14:38grow a business. They've never done it.
14:40I've done it. I've gone into companies
14:41and turned them around. I've built
14:43businesses from scratch with no money.
14:45I'm a practitioner and that's important
14:47because theorists will always tell you
14:49the theory. Chachi PT can tell you the
14:52theory but theory is in the real world
14:54it's very different. Everyone's got a
14:55plan that they get punched in the face
14:57as they say, right? Take advice from
14:58practitioners. Number three, test
15:00everything in the real world. Not enough
15:02people take an idea or a theory like I
15:04said earlier and go and ask a customer
15:06for example. You've got to test it. I
15:08think people don't realize how important
15:09it is to ask a customer, would you eat
15:11this? Too many people have heard the
15:12story about Apple and Steve Jobs who was
15:14a genius. Steve Jobs said people don't
15:16want a keyboard Blackberry. They want
15:17one button. That's what they want. They
15:19want onscreen tap instead. Now, he was a
15:22visionary. He's like the 1% of the 1%.
15:24But nearly every single example
15:26otherwise you don't try to guess what
15:28customers want. You go and ask them. If
15:31you're getting any value from this video
15:32today, these 10 points are all in my
15:34book. I put another 20 in here. I also
15:36talk about how to remove subconscious
15:38bias. The things in your subconscious
15:40you believe so strongly that are
15:42stopping you following your dream, you
15:43need to read them in this book and they
15:44will help you remove them so you can
15:46push forward and make your dream happen.
15:48The link to buy this book is down below.
15:49I'm using all the proceeds from this
15:51book to fund dreams and build platforms
15:53like helpback.com and make videos like
Build around purpose
15:55this that bring you value for free.
15:56Number eight, build around purpose. This
15:59one is one of my favorites. So what does
16:01it mean? Money fades, purpose lasts. I
16:05said earlier, I don't manage people, I
16:07manage purpose. So, these are the four
16:09things you need to think about to build
16:10around purpose. Number one, ask
16:12yourself, be really honest, why am I
16:15really doing this? I built a comic book
16:17business, for example, and I thought,
16:19wow, there's no DC and Marvel comics
16:21business in China. And I'm in China, and
16:24I see how well DC and Marvel comics are
16:26doing. I'm going to build a Chinese
16:28version. But I did it for the money. I
16:30did it because it sounded cool, right?
16:31Comic books were cool. But I wasn't
16:33really passionate about that problem.
16:35Take today for example where I at 15
16:37years old left the education system and
16:39it did not prepare me for the world we
16:40live in today. It's not preparing you. I
16:43am fired up. That's why for the last 5
16:45years I have been working on this every
16:46single day. For the last 5 years I have
16:49done something to help fix that problem
16:51and you will not stop me until it's
16:53done. I will not stop. So you have to
16:54ask yourself the same. Dig deep. Be
16:57honest. Find it. Find that purpose and
16:59it has to be bigger than making money.
17:01Number two align your business with your
17:03values. So for me, I always feel like
17:05these courses that are being sold
17:07online, people promising you the world,
17:09these property gurus that promise you
17:11you can get rich from property, sell you
17:12some course and tell you to buy a house
17:15and change the locks and rent it out to
17:16a nurse who can't afford it. This
17:18business model is right, it doesn't
17:20align with my values. Now the people
17:22that do it, it aligns with their values.
17:24They're happy to charge 8% to a nurse. I
17:26can make money buying property and
17:27renting out. I'm not saying you can't
17:28make money from it. I'm saying it
17:29doesn't align with my values. So think
17:31what aligns with your values and be
17:32honest, right? dig deep again. Number
17:34three, share your story. People buy into
17:38you, not just the product. And I feel
17:40like I'm proof of this, right? My origin
17:42story tells you why I'm doing what I'm
17:43doing, and it makes it all make sense,
17:45right? The fourth thing you need to do
17:47is let purpose guide through tough
17:48decisions where money tempts shortcuts.
17:51And it's not just money that will tempt
17:52you. I remember when I was building
17:53fluid, I was about 3 years in and it's
17:56tough. It was tough. I was competing
17:57against big companies like Olga and they
17:59were trying to kill us as an
18:00organization. and we were up and coming
18:01and we were doing well and so they would
18:04literally do all sorts of weird things
18:05to try and you know take us out but one
18:08day someone came to me for a job who
18:09worked at one of these big companies and
18:10he said to me I will bring my client
18:12list I have all the pricing of how that
18:14my competitor prices and all I need to
18:16do is hire them and they can give me all
18:18the insights to my competitor right I
18:21didn't hire them I don't want a shortcut
18:23I spent 15 years building fluid until I
18:25sold it Price Waterhouse Cooper for more
18:26money than I ever need I I don't want
18:28shortcut I would never sleep well at
18:29night I don't think it's correct And it
18:31wasn't my purpose to build it quick and
18:33and destroy another company. My purpose
18:35was to bring value to people and help
18:37them in their businesses. Do not take
18:38shortcuts. Please build around purpose.
The economic future is community
18:41Number nine on my list is the economic
18:43future is community. The value of
18:47community has never been more important
18:49in an AI world. Community is what's
18:51going to separate you also from the big
18:54companies. The big companies don't know
18:55how to do community. Now community is
18:57not all new word. And these are the four
18:58ways that you can get community inbuilt
19:02in your business in a very simple
19:03fashion. Number one, build a community
19:05of early supporters and use tools that
19:07are free like Discord and Slack and even
19:10WhatsApp groups. If you're doing a
19:11running club, for example, in your local
19:13area, anybody you see running, get their
19:15information. If you're trying to win a
19:17war and you go out as a single soldier,
19:20you're going to die quick. The way to
19:22win a war is with an army. But you just
19:24want to focus in the one thing. fix the
19:26education system in my case that you all
19:28care about. Number two, give more than
19:29you take. Share free resources, insights
19:32or tools, contacts, everything you can.
19:36You know, if you look at some of the
19:37most successful people right now, like
19:38Alex Horos, he's just sold 3 million
19:41books. It's because for years he gave,
19:43he gave, he gave, he just showed value
19:46to people. You have to do it sincerely.
19:47This can't be a trick. You genuinely
19:49need to want to help the people in your
19:50community. But don't give and take. Give
19:53without take. Number three, create
19:55spaces where people connect. Online
19:57challenges, in-person meetups, people
20:00don't just buy, they join. So, if you
20:02can get people connecting in the real
20:04world, it can be incredibly powerful.
20:06And I'm I'm telling you this stuff. I've
20:08done it. I built a multi-million pound
20:10business multiple times thinking this
20:13way. Number four on the list, let the
20:15community shape your next product.
20:17LEGO's fan base were kind of the
20:19inspiration behind the Star Wars Lego.
20:22Right? There were a lot of people that
20:24love Lego and love Star Wars. They were
20:25making Star Wars Lego. They were
20:26literally making Star Wars didn't even
20:28exist in the Lego universe. It was the
20:30fans that gave Lego that idea, right?
20:3399.9% of businesses, you should build it
20:36based on what your community are asking
20:37for. And therefore, you need to listen
20:39and you need to give them tools to
20:41experiment. Let them have your IP. Let
20:43them use your trademark. Don't be too
20:45precious. Let the community show you
20:48where you should be going with your
Hire for heart, not just skills
20:49product. The final thing I want to teach
20:51you today, please hire for heart, not
20:55skills. I cannot tell you how many
20:57people I've seen fail because they hired
21:00people that were not passionate because
21:04skills can be taught and passion allows
21:06you to learn those skills. So, how do
21:09you hire for heart, not for skills?
21:11Number one, look for attitude, hunger,
21:13and alignment with purpose. Now when I
21:15started this platform 5 years ago, I
21:17worked with a lady called Talia who was
21:19absolutely amazing and her partner was
21:22doing a startup and it was and he was
21:24struggling. So she understood the
21:26struggle of a startup founder and how
21:27difficult it was. Also at the same time
21:30her father had just been laid off after
21:3220 odd years working in a company. They
21:34just let him go. That's it. He suddenly
21:36had no job. So she saw both sides and
21:38and and therefore her heart was in what
21:40we were doing. She cared about the
21:41problem that we were working on, helping
21:43people that were just discarded by a
21:45company after 20 years to find purpose,
21:48to find something they love and start
21:49again. But equally at the same time, she
21:51saw how hard it was for her partner who
21:53was doing a startup to get the help
21:54advice from people that had actually
21:56done it like me, right? So, she really
21:57believed in it. And she worked so hard
21:59for years and years on this business. At
22:01the beginning, by the way, she wasn't
22:03particularly confident. If she's
22:04listening to this, she she'd agree she
22:05wasn't particularly brilliant at her
22:07job. She told me she was literally
22:08sitting in a merchandising business
22:09before staring at a wall all day. Her
22:11desk was in front of a wall and she
22:12hated her job. She wasn't an inspiring
22:15skill set, but she had heart and she got
22:18so good at her job. So, I know this from
22:20personal experience. You got to have
22:22heart, not just skills. Second thing you
22:24got to look at is ask character-driven
22:27questions in the interview. I always
22:28love the question like, "If I gave you
22:29$10 million, what would you do with it?"
22:31And and I think it's really interesting
22:33to get into the almost like moral code
22:35of someone and try to understand what
22:37what makes them care about what they're
22:39working on because it if it's money all
22:41you're going to get every 6 months is
22:42give me more money and it's draining.
22:44Number three, promote from within when
22:47you see loyalty. So for me like probably
22:49loyalty and honesty probably the two
22:51most important traits. So in my team
22:53there's a guy called Ben for example
22:54been with us a couple of years now. He
22:56has heart. He's always honest and he's
22:58incredibly loyal. He's been offered jobs
23:00left and right since he's worked with me
23:01and this channel's blown up. He's
23:03offered jobs all the time, but he sticks
23:04at it with his even though he's been
23:05offered double the salary and he's been
23:07offered this and he's been offered that.
23:08And I think that that is someone you
23:09just got to look after and you got to
23:11promote them and you got to figure out a
23:12way to help them get better and better
23:14and better. There's a book called 48
23:15Laws of Power which is by Robert Green.
23:18That book was designed to show you the
23:19people that do the opposite. What they
23:20try to do is not promote you. They try
23:22to keep you skills down so you still
23:24need the person you're you're talking to
23:26that the boss. You still need the boss.
23:28I promote people. I look at people and I
23:29think, okay, they're loyal, they care,
23:32they have heart. How can I promote them?
23:33And you need to do the same if you want
23:34to be successful. The fourth thing I
23:36want to teach you, the final thing,
23:37build culture first and skills will
23:40follow. Culture eats strategy for
23:42breakfast. You can have strategies all
23:44day long. Great. You know how you're
23:46going to achieve something, but you need
23:48the why you're going to achieve it. I
23:49just interviewed Simon SK. If you
23:51haven't watched that podcast, you should
23:53because we talk about this subject. And
23:54in an AI world, it's going to be even
23:56more important that it's linked to
23:58humans. That the culture matters. And
24:00what what matters inside the company is
24:02how can we lift each other up. Everybody
24:04in my organization over time will get
24:06equity. That's that's part of our
24:07culture. I cannot tell you to go start
24:09your own business. And then people that
24:10work for me don't own their own
24:12business. So your culture has to match
24:14your your rhetoric. Please focus on
24:17culture and skills will follow. Thanks
24:20for listening to this. I hope you got
24:21value. If you did, give us a subscribe.
24:23Give us a comment down below and let me
24:25know if you have any questions. I will
24:26read the comments myself. Thank you for
24:28listening.