Full transcript
0:00communication basics and importance
0:03in this video we will learn what
0:05communication is
0:07we will also learn the importance of
0:09communication and ways to improve our
0:12communication skills
0:14to have better personal and professional
0:16relationships
0:18talking is an integral part of living
0:22we talk to our family members friends
0:24people at work
0:26and even strangers but do we really
0:28communicate with them
0:31let's see how communication is different
0:33from talking
0:35talking simply refers to speaking words
0:38and sentences
0:40sometimes the message is understood
0:42sometimes it is not
0:45communicating is one step further in the
0:47process
0:49it is the sharing of information between
0:51two or more people
0:53to reach a common understanding
0:56communication is a two-way process
0:59it needs a sender or a speaker and a
1:01receiver or a listener
1:03the speaker's role is to speak clearly
1:06while the listener's role
1:08is to pay attention to the speaker
1:10however
1:11quite often people focus more on what
1:14they want to say
1:15rather than listen to others now
1:18before we understand the importance of
1:20communication
1:21let's imagine a day without speaking to
1:24anyone
1:27[Music]
1:32how would you find it difficult boring
1:37communication is the basis of all
1:39relationships
1:41we communicate with others for many
1:43reasons
1:44for example when you can't find your
1:46clothes you reach out to your mother or
1:49father
1:50we also need to talk to others to share
1:52our joys and sorrows with them
1:55at work we talk to our co-workers to
1:57share ideas
1:58exchange information and seek help from
2:01them
2:03without communication our life would
2:05come to a standstill
2:08we communicate not just verbally but
2:10also
2:11non-verbally through our body language
2:13and facial expressions
2:15another mode of communication is written
2:18which includes letters
2:19emails notes etc
2:22to make sure we talk and write
2:24effectively and that our audience gets
2:27the message
2:28we must follow the seven c's of
2:30communication
2:31let's see what these are
2:37[Music]
2:38be clear when writing or speaking to
2:41someone
2:42be clear about your message think what
2:45your purpose is in communicating with
2:47another person
2:49if you're not sure then your audience
2:51won't be either
2:54be concise keep your message short
2:57and to the point make sure your message
3:00is concrete
3:01and gives your audience a clear picture
3:03of what you want to say
3:06be correct correct communication
3:09is error free and uses language that is
3:12understood by others
3:14be coherent coherent communication
3:18is logical it means that all points are
3:21connected to the main topic
3:22and follow the correct order or sequence
3:26your message should be complete after
3:29reading or listening to your message
3:31others should know what is to be done
3:35finally be courteous use respectful
3:38and polite language at all times
3:41now let's look at a conversation to see
3:44how an
3:45unclear message can confuse others hello
3:48doctor
3:49my right leg has been paining since
3:51yesterday
3:52alright let me check
3:55[Music]
3:58well you have got sciatica i'll write
4:01down some analgesics for your
4:03inflammation
4:04and proceed from there based on your
4:06body's response
4:07what i don't understand is it serious
4:11will i be fine am i going to die
4:14you'll be fine just take these medicines
4:19um all right
4:21[Music]
4:24i don't know what he's saying i think i
4:27should speak to some other doctor
4:29i don't trust this doctor do you think
4:32this communication was effective what
4:35made it fail
4:37there are many barriers to communication
4:40and these may occur at
4:41any stage in the communication process
4:44they lead to misunderstanding
4:46and wasted time the use of
4:49over-complicated
4:50or unfamiliar language is a common
4:52barrier to communication
4:54here the doctor used difficult medical
4:57terms that the patient did not
4:59understand
5:00this left him confused nervous and
5:03unsure
5:05our emotions also affect our
5:07communication
5:09how we interpret what we hear is
5:11affected by the thoughts that come to
5:13our mind when we are listening
5:15for example if your boss asks if the
5:18task that was assigned to you has been
5:20completed
5:21and you interpret it as the boss blaming
5:23you for not completing the task
5:25you are likely to respond in anger
5:28however
5:28if you interpret the message as your
5:30boss just wanting to know the status
5:32you are likely to feel less angry and
5:34defensive
5:36distraction and lack of interest also
5:39affects understanding
5:42we filter information based on what we
5:44want to hear
5:46for example when our manager is
5:48assigning work
5:49we only listen to those which we need to
5:51do
5:53remember developing effective
5:55communication skills
5:56means improving both your speaking and
5:59listening skills
6:00even if you are not born with these
6:02skills you can develop them
6:04by paying attention to what and how you
6:07say things
6:08and listening attentively to others